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HP Pavilon a6500f has BSOD


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#1 shashman

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Posted 08 June 2011 - 06:39 PM

I have an HP pavilion a6500f desktop running windows xp. Ive been having problems with it. When I turn it on, it first gives me that screen that says 'Start windows normally', etc. If I click on any of the options, safe mode, normal mode, ... it gives me a BSOD after a short while that says 'Windows encountered a serious error and has been shut down to prevent further damage'. At the end of the message are the numbers:

Stop: 0x0600007b (0xBA4C3542, 0xC0000034, 0x00000000, 0x000000000)

Any idea what this means

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#2 MrBruce1959

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Posted 08 June 2011 - 07:17 PM

I have tried doing a Google search for that stop error and nothing came up for Stop: 0x0600007b

Did you recently add any hardware to this computer before the errors started happening?


Here is the HP support page for your computer.

http://h10025.www1.hp.com/ewfrf/wc/product?product=3740339&lc=en&cc=us&dlc=en&lang=en&cc=us

Please click this link below for a very important notice.

Preventing Non-System Disk Errors on Computers with Seagate Drives

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01676224&lc=en&dlc=en&cc=us&lang=en&product=3740339


Other help trouble shooting links.

Start-up / Shutdown / Power

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=50710&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3740339&lang=en


Errors There are 3 links on this page below with many sub-links.

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=50382&tmp_task=solveCategory&lc=en&dlc=en&cc=us&product=3740339&lang=en

You could have a failing hard drive

Hard Drive Failure Errors

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bph05701&tmp_task=solveCategory&lc=en&dlc=en&cc=us&lang=en&product=3740339

Hope something above helps solve your problem.

Bruce.

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#3 shashman

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Posted 10 June 2011 - 04:52 PM

I tried to follow the advice but they all have stuff to do that requires the computer to boot up properly. Mine doesnt, I get the BSOD before a bootup. I get the splash screen, then the startup screen where it shows windows xp and then a bsod followed by a restart

#4 MrBruce1959

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Posted 10 June 2011 - 05:22 PM

You were not able to try any of the fixes found under the hard drive error section of my post above?

Hard drive disk utilities can be downloaded a ISO images, they are burned to a CD or DVD disk and when completed, they can be placed in the optical drive and this drive has to be selected at the first boot device, and the system is restarted.

It should boot right from the disk.

Bruce.

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