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Pop Ups + Cant Log On Anti Virus Sites


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1 reply to this topic

#1 kaeden

kaeden

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Posted 07 January 2006 - 02:18 PM

I have advertising pop ups and I can not log on any of the popular anti virus web sites. They always come up page not found.

It wont even let me live update symantec. Anyway, tell me what scans you need ran and I will post them :thumbsup: Thanks for the help.

Logfile of HijackThis v1.99.1
Scan saved at 2:17:36 PM, on 1/7/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\windows\System32\smss.exe
C:\windows\system32\winlogon.exe
C:\windows\system32\services.exe
C:\windows\system32\lsass.exe
C:\windows\system32\svchost.exe
C:\windows\System32\svchost.exe
C:\windows\Explorer.EXE
C:\windows\system32\spoolsv.exe
C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
C:\windows\system32\nvsvc32.exe
C:\windows\System32\svchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\AIM95\aim.exe
C:\Documents and Settings\Administrator\Desktop\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
O4 - HKLM\..\Run: [NvCplDaemon] RUNDLL32.EXE C:\windows\system32\NvCpl.dll,NvStartup
O4 - HKLM\..\Run: [winsync] C:\windows\system32\yprpkp.exe reg_run
O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM95\aim.exe
O23 - Service: Symantec AntiVirus Client (Norton AntiVirus Server) - Symantec Corporation - C:\Program Files\Symantec_Client_Security\Symantec AntiVirus\Rtvscan.exe
O23 - Service: NVIDIA Display Driver Service (Omega 1.6693) (P) (NVSvc) - NVIDIA Corporation - C:\windows\system32\nvsvc32.exe

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#2 Joshuacat

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Posted 16 January 2006 - 07:49 PM

Sorry we have been really busy. If you still require help, to get started, I will get you to run a couple of automated scans before you post a new HiJackThis Log.

Let's get started.

1.) Go to start > run and type: cleanmgr and click ok.
Let it scan your system for files to remove.
Make sure Temporary Files, Temporary Internet Files, and Recycle Bin are the only things checked.
Press OK to remove them.


2.) Please download ewido security suite it is a free version of the program.
  • Install ewido security suite
  • When installing, under "Additional Options" uncheck..
    • Install background guard
    • Install scan via context menu
  • Launch ewido, there should be an icon on your desktop, double-click it.
  • The program will now open to the main screen.
  • When you run ewido for the first time, you may get a warning "Database could not be found!". Click OK. We will fix this in a moment.
  • You will need to update ewido to the latest definition files.
    • On the left hand side of the main screen click update.
    • Then click on Start Update.
    DO NOT run a scan yet.
  • The update will start and a progress bar will show the updates being installed.
    (the status bar at the bottom will display ("Update successful")
If you are having problems with the updater, you can use this link to manually update ewido.
ewido manual updates


3.) Please reboot into safe mode (continually tap the F8 key while your system is starting, select Safe Mode from the menu).


4.) Open Ewido.
  • Click on scanner
  • Click on Complete System Scan and the scan will begin.
  • You will be prompted to clean the first infection.
  • Select "Perform action on all infections", then proceed.
  • Once the scan has completed, there will be a button located on the bottom of the screen named Save report
  • Click Save report.
  • Save the report .txt file to your desktop or a location where you can find it easily.
Close ewido security suite.

Reboot your computer.


5.) Please go HERE to run Panda's ActiveScan
  • Once you are on the Panda site click the Scan your PC button
  • A new window will open...click the Check Now button
  • Enter your Country
  • Enter your State/Province
  • Enter your e-mail address and click send
  • Select either Home User or Company
  • Click the big Scan Now button
  • If it wants to install an ActiveX component allow it
  • It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)
  • When download is complete, click on My Computer to start the scan
  • When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location. Post the contents of the ActiveScan report
Restart your computer.

Please reply to this post with a new HiJackThis log, the scan log from the Panda Active Scan, and the report from Ewido.
JC




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