Posted 08 June 2011 - 12:14 PM
My computer got infected by this virus, and me not knowing what it was at the time rebooted my computer when prompted to. I quickly figured out it was a virus with the constant popups and them asking me to pay them for a recovery tool.
Obviously, my first step was to google it and it lead me to this website where I looked through the forums and managed to find some basic steps to recovery. I first ran rkill (iExplorer.exe) to end the processes, but I wasn't sure what to do from there. I wanted to run Malwarebyte's Anti-Malware, but the icons to run it were all hidden at this point, so I tried running unhide.exe, but that did not seem to work as I let it run for about 40 minutes before I closed the program.
I managed, at this point, to run Malwarebytes, but now it freezes whenever I try to scan my system. Full Scan, Quick scan, it doesn't matter - the program just stops responding after some 14-20 seconds. I'm entirely lost as to what I should do at this point, and I would appreciate any help on this matter. What should I do?