Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Extraordinarily Slow Computer


  • Please log in to reply
14 replies to this topic

#1 soloviola7871

soloviola7871

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:03:28 AM

Posted 08 June 2011 - 10:56 AM

As the title suggests, my computer running XP 32-bit is extremely slow. I have tried everything in the "slow computer? it may not be malware" section and nothing has helped. I recently reconnected to the internet, and it is slower even than it was before. Although I have not received any specific error messages, it should be noted that MBAM, BitDefender, and the computer itself will not update. That's where the error messages come in. I think I'm infected with something but I'm not sure, and I'm not sure what to do or where to go at this point. Any help would be so very appreciated!

BC AdBot (Login to Remove)

 


#2 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:05:28 AM

Posted 22 June 2011 - 09:36 AM

Hello,,, what were the error messages..

Lets do this.

Reboot into Safe Mode with Networking
How to enter safe mode(XP/Vista)
Using the F8 Method
Restart your computer.
When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
Select the option for Safe Mode with Networking using the arrow keys.
Then press enter on your keyboard to boot into Safe Mode
.


>>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.

RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.



Next run Superantisypware (SAS):

Download and scan with SUPERAntiSpyware Free for Home Users
  • Double-click SUPERAntiSpyware.exe and use the default settings for installation.
  • An icon will be created on your desktop. Double-click that icon to launch the program.
  • If asked to update the program definitions, click "Yes". If not, update the definitions before scanning by selecting "Check for Updates". (If you encounter any problems while downloading the updates, manually download them from here. Double-click on the hyperlink for Download Installer and save SASDEFINITIONS.EXE to your desktop. Then double-click on SASDEFINITIONS.EXE to install the definitions.)
  • In the Main Menu, click the Preferences... button.
  • Click the Scanning Control tab.
  • Under Scanner Options make sure the following are checked (leave all others unchecked):
    • Close browsers before scanning.
    • Scan for tracking cookies.
    • Terminate memory threats before quarantining.
  • Click the "Close" button to leave the control center screen.
  • Back on the main screen, under "Scan for Harmful Software" click Scan your computer.
  • On the left, make sure you check C:\Fixed Drive.
  • On the right, under "Complete Scan", choose Perform Complete Scan.
  • Click "Next" to start the scan. Please be patient while it scans your computer.
  • After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click "OK".
  • Make sure everything has a checkmark next to it and click "Next".
  • A notification will appear that "Quarantine and Removal is Complete". Click "OK" and then click the "Finish" button to return to the main menu.
  • If asked if you want to reboot, click "Yes".
  • To retrieve the removal information after reboot, launch SUPERAntispyware again.
    • Click Preferences, then click the Statistics/Logs tab.
    • Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.
    • If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.
    • Please copy and paste the Scan Log results in your next reply.
  • Click Close to exit the program.
If you have a problem downloading, installing or getting SAS to run, try downloading and using the SUPERAntiSpyware Portable Scanner instead. Save the randomly named file (i.e. SAS_1710895.COM) to a usb drive or CD and transfer to the infected computer. Then double-click on it to launch and scan. The file is randomly named to help keep malware from blocking the scanner.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select Quick scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#3 soloviola7871

soloviola7871
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:03:28 AM

Posted 22 June 2011 - 03:59 PM

So I ran rkill, SAS and MBAM and added the registry keys to the registry. It should be noted that I purchased the full version of MBAM and when I try to enable the protection module, I get an error saying "[StartService] Failed to perform desired action. Error Code: 1084". I uninstalled BitDefender because I thought it might be too big of a program for the computer I have so I don't have that error message offhand. PC is running OK in safe mode; however, internet and regular mode (internet included) are still extremely slow. Anyway, here are the logs you requested. Thank you for helping me!


Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6922

Windows 5.1.2600 Service Pack 3 (Safe Mode)
Internet Explorer 7.0.5730.11

6/22/2011 3:47:19 PM
mbam-log-2011-06-22 (15-47-19).txt

Scan type: Quick scan
Objects scanned: 187099
Time elapsed: 3 minute(s), 43 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)



This log file is located at C:\rkill.log.
Please post this only if requested to by the person helping you.
Otherwise you can close this log when you wish.

Rkill was run on 06/22/2011 at 11:52:07.
Operating System: Microsoft Windows XP


Processes terminated by Rkill or while it was running:



Rkill completed on 06/22/2011 at 11:52:21.



SUPERAntiSpyware Scan Log
http://www.superantispyware.com

Generated 06/22/2011 at 12:44 PM

Application Version : 4.54.1000

Core Rules Database Version : 7307
Trace Rules Database Version: 5119

Scan type : Complete Scan
Total Scan Time : 00:44:42

Memory items scanned : 282
Memory threats detected : 0
Registry items scanned : 5708
Registry threats detected : 0
File items scanned : 18924
File threats detected : 0

Edited by soloviola7871, 22 June 2011 - 04:01 PM.


#4 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:05:28 AM

Posted 22 June 2011 - 06:58 PM

Hello, As a paying customer, you can contact the help desk at support@malwarebytes.org or HERE. They have excellent support and need to see this error.

Edited by boopme, 22 June 2011 - 06:59 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#5 soloviola7871

soloviola7871
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:03:28 AM

Posted 22 June 2011 - 07:21 PM

I would, but I simply cannot afford to be a paying customer at the moment. Is there anything else we can do?

#6 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:05:28 AM

Posted 22 June 2011 - 07:23 PM

You are >>I purchased the full version of MBAM

You get free support

I am not sending you away.. MBAM needs to see this to fix it.

Edited by boopme, 22 June 2011 - 07:24 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#7 soloviola7871

soloviola7871
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:03:28 AM

Posted 22 June 2011 - 09:16 PM

Ohh...I see. Alright I'll check in to getting that error message looked at.

#8 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:05:28 AM

Posted 22 June 2011 - 09:27 PM

They will probably even clean you up,but if not come back here.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#9 soloviola7871

soloviola7871
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:03:28 AM

Posted 23 June 2011 - 03:08 PM

Well I feel silly. The error code was just that it can't be run in safe mode. :P Where do we go from here?

#10 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:05:28 AM

Posted 23 June 2011 - 03:15 PM

LOL,,, o lets run it in Normal,its actually stronger in Normal.

Next an Online scan..

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#11 soloviola7871

soloviola7871
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:03:28 AM

Posted 25 June 2011 - 04:06 PM

I can't get it to download. I clicked on that button and then (I'm not exaggerating) five hours later it was still loading. Can I use a flash drive?

#12 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:05:28 AM

Posted 25 June 2011 - 08:27 PM

Let's first try another
Please run the F-Secure Online Scanner
Follow the Instruction here for installation.
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan will take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button and Copy&Paste the entire report in your next reply.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 soloviola7871

soloviola7871
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:03:28 AM

Posted 26 June 2011 - 08:24 PM

Again, same thing. The scanners just won't load. And I know it's not the internet connection, because all the other computers on the network fly through the internet. Could it be a problem with the internet adapter? It's a fairly new NETGEAR internal adapter, and I'm sure it would work just fine on a newer computer; I just can't seem to figure out why pages aren't loading...could it be a DNS Hijacker?

#14 boopme

boopme

    To Insanity and Beyond


  • Global Moderator
  • 73,166 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:NJ USA
  • Local time:05:28 AM

Posted 26 June 2011 - 08:36 PM

EDIT"
Change your DNS Servers:
  • Go to Posted Image > Run... and in the open box, type: cmd
  • Press OK or Hit Enter.
  • At the command prompt, type or copy/paste: ipconfig /flushdns
  • Hit Enter.
  • You will get a confirmation that the flush was successful.
  • Close the command box.
If the above commands did not resolve the problem, the next thing to try is to reset your network settings and Configure TCP/IP to use DNS.
  • Go to Posted Image > Control Panel, and choose Network Connections.
  • Right-click on your default connection, usually Local Area Connection or Dial-up Connection if you are using Dial-up, and and choose Properties.
  • Double-click on Internet Protocol (TCP/IP) or highlight it and select Properties.
  • Under the General tab, write down any settings in case you should need to change them back.
  • Select the button that says "Obtain an IP address automatically" or make sure the DNS server IP address is the same as provided by your ISP.
  • Select the button that says "Obtain DNS servers automatically".
  • If unknown Preferred or Alternate DNS servers are listed, uncheck the box that says "Use the following DNS server address".
  • Click OK twice to get out of the properties screen and restart your computer. If not prompted to reboot go ahead and reboot manually.
-- Vista users can refer to How to Change TCP/IP settings

CAUTION: It's possible that your ISP (Internet Service Provider) requires specific DNS settings here. Make sure you know if you need these settings or not BEFORE you make any changes or you may lose your Internet connection. If you're sure you do not need a specific DNS address,
then you may proceed.






I am not certain...
I think you need to either post a new topic in Networking and let them see if its the hardware ..
OR We need a deeper look for malware. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.

Edited by boopme, 26 June 2011 - 08:38 PM.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#15 soloviola7871

soloviola7871
  • Topic Starter

  • Members
  • 77 posts
  • OFFLINE
  •  
  • Local time:03:28 AM

Posted 30 June 2011 - 11:52 AM

Thank you. I will do that!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users