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Don't know what's wrong


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#1 Manhattan

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Posted 08 June 2011 - 08:10 AM

First of all, I know little and less about information technology, so I don't really know what's wrong, so I will describe my symptoms:

My laptop works perfectly when on safe mode.

When I log on normally however, the computer becomes non-responsive after five-ten minutes. It works perfectly up until a point, and then it simply stops responding and I have to switch it off manually (ie: with the actual off button).

I've tried uninstalling pretty much all of the programs I've installed over the last month or so.

When I try to install upgrades, windows usually becomes non-responsive before I can finish.

Thanks in advance!

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#2 Allan

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Posted 08 June 2011 - 01:24 PM

Open msconfig and on the General tab choose "selective startup" (uncheck all three items) and reboot. Does the problem still occur? If not, start adding items back to msconfig one or two at a time, rebooting after each change, until the problem reappears and you'll have identified the offending process. This is clearly a time consuming procedure, but it is the best way to determine if some process loading with the system is the cause of your problem.




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