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need help with nasty malware


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2 replies to this topic

#1 mtsky

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Posted 07 June 2011 - 09:45 PM

Greetings. I have a very bad virus, rootkit or something on my firends pc that i'm trying to help her with. At first it was audio ads playing randomly and browser redirects. She did a system restore with last known good configuration then it started upa again and is now also not allowing me to open .exe files like MalwareBytes and blocking access to Control Panel items. I'm currently running in Safe Mode with networking on the Administrators account which semms to be working fine. I was not able to download DDS or the rootkit program. I'd appreciate some help if any one has any ideas. The OS is Windows XP hOme Edition.

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#2 CatByte

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Posted 09 June 2011 - 07:26 PM

are you able to download those programs on another computer and copy them over on a USB?

rename them to a .com extension - they may run with the .com


Try the following

If you have an active internet connection, copy/paste the links below into your browser, don't click them or the rogue might redirect. If you don't have an active internet connection, download the tools from another machine, and transfer them to the affected machine via USB flash drive.


Please download and run the following tool to help allow other programs to run. (courtesy of BleepingComputer.com)
There are 4 different versions. If one of them won't run then download and try to run the other one.
Vista and Win7 users need to right click and choose Run as Admin
You only need to get one of them to run, not all of them.

Link 1
Link 2
Link 3
Link 4



Note:

You will likely see a message from this rogue telling you the file is infected. Ignore the message. Leave the message OPEN, do not close the message. Run rkill repeatedly until it's able to do it's job. This may take a few tries. You'll be able to tell rkill has done it's job when your desktop (explorer.exe) cycles off and then on again.

At this point, you should now be able to run analysis tools.

Once the tool has run, do NOT reboot the machine, and then try to run DDS and GMER.

If for some reason the machine reboots, repeat the process. Again, try not to restart the machine.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015


#3 CatByte

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Posted 16 June 2011 - 06:34 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Microsoft MVP - 2010, 2011, 2012, 2013, 2014, 2015





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