Posted 06 June 2011 - 04:51 PM
Hello and thanks in advance for any help you can offer.
My wife clicked on a popup and "Windows Recovery" began to run. It warned her of several issues with her computer, hid most of her desktop icons, files and folders. It also wouldn't allow her access the internet.
I did some research and thought maybe it was a FakeAlert (I believe .grb). I ran malware bytes, iExplore.exe and unhide.exe. The three seemed to do the trick. Everything hidden became unhidden and she was able to access the internet again.
However, the next day when clicking on Internet Explorer the following message pops up simultaneously in two windows:"Internet Explorer has stopped working. A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."
Also, on the homepage that won't fully open, in the address bar where it would normally be set to google.com is this address: g/msn.com/uscon/1
The computer is a Dell Inspiron, Windows 7.
I appreciate any help you guys can give me.