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Explorer.exe is infected

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#1 Mike8845


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Posted 06 June 2011 - 03:11 AM

I am trying to clear a computer from virus here is information on what this computer is and what I had done so far:
Windows XP Pro with SP2.

I had took the hard drive to another Window 7 computer running Symantec Antivirus Corporate edition 10.2 with latest update, I had run a full hard drive scan and come across some 1000 some files which were infected and most are cleared and some had been deleted. Then it shows there is a rookkit but won't be able to clean it.

I then put the hard drive back to the desktop and run windows xp SP2 install disc, skip first repair function and go for install and selected Repair when it prompted the second time. And install went alright but once I boot again the windows and load BitDefender Total Security 2010 with latest update it start to showing that explorer.exe had be infected and won't let it run.

Then I tried to run ComboFix and it tells me that there is a rookkit infected the computer and request to reboot to fix it but I had ran it few times already and rebooted few times and it still not clean out the infection.

I am running out of ideas, someone can help me please.



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#2 cryptodan


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Posted 09 June 2011 - 05:03 AM

Since you ran Combofix please post the log following this:

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#3 Mike8845

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Posted 22 June 2011 - 03:23 AM


#4 hamluis



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Posted 22 June 2011 - 08:54 AM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the logs you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on, the Malware Response Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Now that your log is posted and you are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another Malware Removal Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.


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