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BSOD


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29 replies to this topic

#1 KKelvin

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Posted 05 June 2011 - 09:46 PM

Stop: 0x00000116 (0x84FC1008, 0x8D40EF40, 0x00000000, 0x00000002)

nv1ddmkm.sys - address 8D40EF40 base at 8D401000, DateStamp 4ac79286

tried to follow the instructions to "Search your hard drive for files ending in .dmp and .mdmp."
not sure how still.
"A complete memory dump or a kernel memory dump that are usually saved in the C:\Windows directory and named MEMORY.DMP." how do i get there?

And i cant open eventviwer. says "...you may not appropriate permission to access..."

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#2 computerxpds

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Posted 05 June 2011 - 10:16 PM

Download BlueScreenView
No installation required.
Double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply. :)

Also if you could post your system specs that would be helpful as well. :)
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#3 KKelvin

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Posted 05 June 2011 - 10:25 PM

==================================================
Dump File : Mini060511-03.dmp
Crash Time : 6/5/2011 11:16:28 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x8fab9510
Parameter 2 : 0x8c816f40
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+df40
File Description : NVIDIA Windows Kernel Mode Driver, Version 187.66
Product Name : NVIDIA Windows Kernel Mode Driver, Version 187.66
Company : NVIDIA Corporation
File Version : 8.16.11.8766
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : dxgkrnl.sys+7c046
Stack Address 2 : dxgkrnl.sys+7cd36
Stack Address 3 : dxgkrnl.sys+194fd
Computer Name :
Full Path : C:\Windows\Minidump\Mini060511-03.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 185,144
==================================================

==================================================
Dump File : Mini060511-02.dmp
Crash Time : 6/5/2011 10:06:27 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x84fc1008
Parameter 2 : 0x8d40ef40
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+df40
File Description : NVIDIA Windows Kernel Mode Driver, Version 187.66
Product Name : NVIDIA Windows Kernel Mode Driver, Version 187.66
Company : NVIDIA Corporation
File Version : 8.16.11.8766
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : dxgkrnl.sys+7c046
Stack Address 2 : dxgkrnl.sys+7cd36
Stack Address 3 : dxgkrnl.sys+194fd
Computer Name :
Full Path : C:\Windows\Minidump\Mini060511-02.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 183,144
==================================================

==================================================
Dump File : Mini060511-01.dmp
Crash Time : 6/5/2011 6:59:04 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x85d96008
Parameter 2 : 0x8cc1cf40
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+df40
File Description : NVIDIA Windows Kernel Mode Driver, Version 187.66
Product Name : NVIDIA Windows Kernel Mode Driver, Version 187.66
Company : NVIDIA Corporation
File Version : 8.16.11.8766
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : dxgkrnl.sys+7c046
Stack Address 2 : dxgkrnl.sys+7cd36
Stack Address 3 : dxgkrnl.sys+194fd
Computer Name :
Full Path : C:\Windows\Minidump\Mini060511-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 185,632
==================================================

==================================================
Dump File : Mini060411-01.dmp
Crash Time : 6/4/2011 5:30:17 PM
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : 0x85de7008
Parameter 2 : 0x8d414f40
Parameter 3 : 0x00000000
Parameter 4 : 0x00000002
Caused By Driver : nvlddmkm.sys
Caused By Address : nvlddmkm.sys+df40
File Description : NVIDIA Windows Kernel Mode Driver, Version 187.66
Product Name : NVIDIA Windows Kernel Mode Driver, Version 187.66
Company : NVIDIA Corporation
File Version : 8.16.11.8766
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb3f
Stack Address 1 : dxgkrnl.sys+7c046
Stack Address 2 : dxgkrnl.sys+7cd36
Stack Address 3 : dxgkrnl.sys+194fd
Computer Name :
Full Path : C:\Windows\Minidump\Mini060411-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 184,112
==================================================

#4 KKelvin

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Posted 05 June 2011 - 10:28 PM

vista home premium
HP pavilion dv6700
intel pentium dual cpu t2390 1.86ghz
2gb ram
32bit os

#5 hamluis

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Posted 06 June 2011 - 09:09 AM

I would try uninstalling the video drivers (via Device Manager) and then reinstalling same.

Louis

#6 KKelvin

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Posted 06 June 2011 - 09:31 AM

How would i go about doing that? And how do i find out which driver to reinstall and where do i get it?

#7 hamluis

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Posted 06 June 2011 - 09:40 AM

All drivers for your system at http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?os=2093&lc=en&cc=us&dlc=en&sw_lang=&product=3636595 .

You need to download the video drivers, http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=ob-59557-1&lc=en&dlc=en&cc=us&os=2093&product=3636595&sw_lang=

To uninstall the current drivers...Start/Run, type devmgmt.msc and hit Enter. Click plus-sign in front of Display Adapters, then double-click on the detail which is theen shown. Click the Driver tab...click the Uninstall button.

Louis

#8 KKelvin

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Posted 06 June 2011 - 09:18 PM

cant open devmgmt.msc "...cant access..."

#9 KKelvin

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Posted 06 June 2011 - 09:27 PM

"you may not have appropriate permission to access item"

#10 hamluis

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Posted 07 June 2011 - 03:10 PM

You may be infected...that's a routine command to access.

Or your profile is damaged...or you don't have admin permissions on the account you logged in on.

I cannot tell from what has been posted thus far.

Louis

#11 KKelvin

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Posted 07 June 2011 - 03:45 PM

what should i post to give you more info? cuz i usually get the bsod once or twice a day. it just flashes and then restarts my laptop.

is there an alternate route to get there?

#12 KKelvin

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Posted 07 June 2011 - 03:50 PM

cant i just go to control panel and open device manager and uninstall my driver?

#13 KKelvin

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Posted 07 June 2011 - 03:52 PM

is this the driver i have to uninstall "NVIDIA GeForce 8400M GS"?
And is SP38834.exe what i need to install?

Edited by KKelvin, 07 June 2011 - 03:54 PM.


#14 hamluis

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Posted 07 June 2011 - 04:03 PM

You have, IMO, a bigger problem than a driver issue.

Go Control Panel/User Accounts...click User Accounts. Post the data appearing under each user name andi indicate which account you are currently logged on.

Also...Start/Run...type regedit, hit Enter...and tell us if error message appears.

Louis

Edited by hamluis, 07 June 2011 - 04:04 PM.


#15 KKelvin

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Posted 07 June 2011 - 05:02 PM

regedit no error




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