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Remnant audio problem after malware recovery


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#1 lbmalibu

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Posted 05 June 2011 - 06:12 AM

I've just recovered from "Windows XP Recovery" malware infestation. Up to this point I've used RKILL, MALWAREBYTES, and UNHIDE with success except for this remaining audio issue. I can hear the windows theme on boot-up but can't get any audio from the web (pandora, news, and sports sites, etc.). Note that the unhide.exe got my folders back (visible), but most were empty. So I found on the BP forum help on restoring the Quick Launch and Start Menu items/folders from the %Temp%\smtmp folder (http://www.bleepingcomputer.com/forums/topic399526.html). This worked but I noticed that folder 3 was missing, so I couldn't execute this step. Besides the steps I've allready taken, is there anything else I could do to restore the audio and anything else I've yet to discover? Thanks.

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#2 lbmalibu

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Posted 05 June 2011 - 06:17 AM

Also noticed that Avast keeps alerting me about a suspicious hidden object volsnap.sys and is suggesting to delete. I attached a screen shot (avast message.doc).In addition in Outlook Express I no longer have the original file structure.

I turned off Avast script protection but cannot run dds.scr. I see the dos command window momentarily then it disappears. I was able to run gmer.exe which I've attached.

Attached Files


Edited by lbmalibu, 05 June 2011 - 02:36 PM.





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