Hi, I was instructed by my moderator to post here for further help. My previous thread was http://www.bleepingcomputer.com/forums/topic400312.html/page__gopid__2276285
I've followed the Prep Guide, but my computer won't allow me to run any new programs. Everytime I try to execute one, I get a pop-up with a black screen and white writing that says "Program too big to fit in memory". So I don't have any logs I'm able to produce and send you. Please help! Thank you!
Here's my original post with the problem:
My computer keeps getting a popup that says, "System Shutdown This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM Message: Window must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly."
It then counts down 60 seconds and restarts. When it restarts, I often get a black screen with the cursor still visible. I have to push the power button to completely shut it down and then turn it back on. I've pulled the internet cable out, and that hasn't helped. I type in "shutdown -a" and that helps until the screen pops up again. I tried putting the DDS program and DeFogger onto a flash drive and installing it on the computer, but it won't allow me to. I was able to run Ad-Aware, and that come up clean. I can't run my normal Anti-Virus (CA Internet Security Suite). The whole strip at the bottom of the screen with the start button is and the running programs are has disappeared, so I have to Control-Alt-Delete to get to the Task Manager to attempt to open anything. I'm trying desperately to open and backup (it's been about a month since I've done so) my QuickBooks and photos. Any suggestions on how to get my computer back to normal?!