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Windows can't communicate with the device or resource (primary DNS server)


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#1 Xyric

Xyric

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  • Local time:12:38 PM

Posted 04 June 2011 - 02:01 PM

Make and model of computer: HP Pavillion a1350n

How the computer is connected (wireless or wired): Wired

Make and model of Router: Netgear Wireless-N 300 Router WNR2000

What type of internet you have:: Cable

----------

I've been getting the following error when troubleshooting my internet connection problem:

Posted Image

I've tried the following to fix it:
1. Disabling then enabling Local Area Connection.
2. Unplugging then plugging the router.
3. In both the Network Adapter Settings from the Control Panel and the router's settings through a browser, I changed "Obtain DNS server automatically" to set ones: 208.67.222.222 and 208.67.220.220.
4. Same as the first one but used Google's public DNS servers: 8.8.8.8 and 8.8.4.4.
5. Reset my Internet Protocol (TCP/IP) using the manual method found in: http://support.microsoft.com/kb/299357
6. Disabled IPv6

Result.txt:

MiniToolBox by Farbar
Ran by John (administrator) on 04-06-2011 at 11:36:13
Windows 7 Ultimate (X86)

***************************************************************************


========================= IE Proxy Settings: ==============================

Proxy is not enabled.
No Proxy Server is set.

========================= End of IE Proxy Settings ========================
=============== Hosts content: ============================================

# Copyright © 1993-2009 Microsoft Corp.
#
# This is a sample HOSTS file used by Microsoft TCP/IP for Windows.
#
# This file contains the mappings of IP addresses to host names. Each
# entry should be kept on an individual line. The IP address should
# be placed in the first column followed by the corresponding host name.
# The IP address and the host name should be separated by at least one
# space.
#
# Additionally, comments (such as these) may be inserted on individual
# lines or following the machine name denoted by a '#' symbol.
#
# For example:
#
# 102.54.94.97 rhino.acme.com # source server
# 38.25.63.10 x.acme.com # x client host

# localhost name resolution is handled within DNS itself.
# 127.0.0.1 localhost
# ::1 localhost

127.0.0.1 activate.adobe.com
=============== End of Hosts ==============================================

================= IP Configuration: =======================================

# ----------------------------------
# IPv4 Configuration
# ----------------------------------
pushd interface ipv4

reset
set global icmpredirects=enabled


popd
# End of IPv4 configuration



Windows IP Configuration

Host Name . . . . . . . . . . . . : Jane
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Realtek RTL8139/810x Family Fast Ethernet NIC
Physical Address. . . . . . . . . : 00-15-F2-50-96-29
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes
IPv4 Address. . . . . . . . . . . : 192.168.1.2(Preferred)
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Lease Obtained. . . . . . . . . . : Saturday, June 04, 2011 11:30:37 AM
Lease Expires . . . . . . . . . . : Sunday, June 05, 2011 11:30:37 AM
Default Gateway . . . . . . . . . : 192.168.1.1
DHCP Server . . . . . . . . . . . : 192.168.1.1
DNS Servers . . . . . . . . . . . : 8.8.8.8
8.8.4.4
NetBIOS over Tcpip. . . . . . . . : Enabled

Tunnel adapter isatap.{195C1A27-A9C2-485F-9337-67AC6CE03113}:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Microsoft ISATAP Adapter
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes

Tunnel adapter Local Area Connection* 11:

Media State . . . . . . . . . . . : Media disconnected
Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : Teredo Tunneling Pseudo-Interface
Physical Address. . . . . . . . . : 00-00-00-00-00-00-00-E0
DHCP Enabled. . . . . . . . . . . : No
Autoconfiguration Enabled . . . . : Yes
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 8.8.8.8

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host google.com. Please check the name and try again.
DNS request timed out.
timeout was 2 seconds.
Server: UnKnown
Address: 8.8.8.8

DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
DNS request timed out.
timeout was 2 seconds.
Ping request could not find host yahoo.com. Please check the name and try again.

Pinging 127.0.0.1 with 32 bytes of data:
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128
Reply from 127.0.0.1: bytes=32 time<1ms TTL=128

Ping statistics for 127.0.0.1:
Packets: Sent = 2, Received = 2, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 0ms, Maximum = 0ms, Average = 0ms
===========================================================================
Interface List
11...00 15 f2 50 96 29 ......Realtek RTL8139/810x Family Fast Ethernet NIC
1...........................Software Loopback Interface 1
12...00 00 00 00 00 00 00 e0 Microsoft ISATAP Adapter
13...00 00 00 00 00 00 00 e0 Teredo Tunneling Pseudo-Interface
===========================================================================

IPv4 Route Table
===========================================================================
Active Routes:
Network Destination Netmask Gateway Interface Metric
0.0.0.0 0.0.0.0 192.168.1.1 192.168.1.2 20
127.0.0.0 255.0.0.0 On-link 127.0.0.1 306
127.0.0.1 255.255.255.255 On-link 127.0.0.1 306
127.255.255.255 255.255.255.255 On-link 127.0.0.1 306
192.168.1.0 255.255.255.0 On-link 192.168.1.2 276
192.168.1.2 255.255.255.255 On-link 192.168.1.2 276
192.168.1.255 255.255.255.255 On-link 192.168.1.2 276
224.0.0.0 240.0.0.0 On-link 127.0.0.1 306
224.0.0.0 240.0.0.0 On-link 192.168.1.2 276
255.255.255.255 255.255.255.255 On-link 127.0.0.1 306
255.255.255.255 255.255.255.255 On-link 192.168.1.2 276
===========================================================================
Persistent Routes:
None

IPv6 Route Table
===========================================================================
Active Routes:
If Metric Network Destination Gateway
1 306 ::1/128 On-link
1 306 ff00::/8 On-link
===========================================================================
Persistent Routes:
None

================= End of IP Configuration =================================

========================= Event log errors: ===============================

Application errors:
==================
Error: (06/02/2011 07:39:49 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (06/01/2011 06:15:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: svchost.exe_WinDefend, version: 6.1.7600.16385, time stamp: 0x4a5bc100
Faulting module name: mpengine.dll, version: 1.1.6903.0, time stamp: 0x4dc85107
Exception code: 0xc0000005
Fault offset: 0x0001522c
Faulting process id: 0x1388
Faulting application start time: 0xsvchost.exe_WinDefend0
Faulting application path: svchost.exe_WinDefend1
Faulting module path: svchost.exe_WinDefend2
Report Id: svchost.exe_WinDefend3

Error: (05/30/2011 11:45:14 AM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (05/28/2011 10:52:56 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {2e343d46-8f10-4369-97b3-ce28aa3d9958}

Error: (05/28/2011 00:17:21 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error querying for the IVssWriterCallback interface. hr = 0x80070005, Access is denied.
.
This is often caused by incorrect security settings in either the writer or requestor process.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {e0132001-ef56-4454-9aad-84ea3f2555e0}

Error: (05/27/2011 08:39:56 PM) (Source: SideBySide) (User: )
Description: Activation context generation failed for "assemblyIdentity1".Error in manifest or policy file "assemblyIdentity2" on line assemblyIdentity3.
The value "MAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINOR" of attribute "version" in element "assemblyIdentity" is invalid.

Error: (05/25/2011 04:13:09 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 1774

Start Time: 01cc1b2e10c6c9b2

Termination Time: 12

Application Path: C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe

Report Id:

Error: (05/25/2011 03:49:21 PM) (Source: Application Hang) (User: )
Description: The program chrome.exe version 0.0.0.0 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: c50

Start Time: 01cc1b2d46c343cf

Termination Time: 15

Application Path: C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe

Report Id:

Error: (05/25/2011 02:21:18 PM) (Source: Application Hang) (User: )
Description: The program Explorer.EXE version 6.1.7600.16768 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: 760

Start Time: 01cc1b20e0f1d3f0

Termination Time: 31135

Application Path: C:\Windows\Explorer.EXE

Report Id: d7e2fb6d-8714-11e0-82ea-0015f2509629

Error: (05/25/2011 02:17:45 PM) (Source: Application Hang) (User: )
Description: The program Skype.exe version 5.3.0.111 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Action Center control panel.

Process ID: e18

Start Time: 01cc1b20e8e4baff

Termination Time: 9

Application Path: C:\Program Files\Skype\Phone\Skype.exe

Report Id:


System errors:
=============
Error: (06/03/2011 08:59:32 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (06/03/2011 08:52:20 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (06/03/2011 08:28:32 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (06/03/2011 08:14:48 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (06/02/2011 07:03:01 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (06/02/2011 09:20:57 AM) (Source: DCOM) (User: )
Description: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}

Error: (06/02/2011 09:18:50 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (06/01/2011 08:29:52 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (06/01/2011 06:30:21 PM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
Null

Error: (06/01/2011 06:15:29 PM) (Source: Service Control Manager) (User: )
Description: The Windows Defender service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 60000 milliseconds: Restart the service.


Microsoft Office Sessions:
=========================
Error: (06/02/2011 07:39:49 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (06/01/2011 06:15:28 PM) (Source: Application Error)(User: )
Description: svchost.exe_WinDefend6.1.7600.163854a5bc100mpengine.dll1.1.6903.04dc85107c00000050001522c138801cc20c269bb1287C:\Windows\System32\svchost.exeC:\ProgramData\Microsoft\Windows Defender\Definition Updates\{506DF40C-D8BA-4CF4-8EB1-5DA120429A75}\mpengine.dllcc9f1f85-8cb5-11e0-8a92-0015f2509629

Error: (05/30/2011 11:45:14 AM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (05/28/2011 10:52:56 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {2e343d46-8f10-4369-97b3-ce28aa3d9958}

Error: (05/28/2011 00:17:21 PM) (Source: VSS)(User: )
Description: 0x80070005, Access is denied.


Operation:
Gathering Writer Data

Context:
Writer Class Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Name: System Writer
Writer Instance ID: {e0132001-ef56-4454-9aad-84ea3f2555e0}

Error: (05/27/2011 08:39:56 PM) (Source: SideBySide)(User: )
Description: assemblyIdentityversionMAJOR_VERSION.MINOR_VERSION.BUILD_NUMBER_MAJOR.BUILD_NUMBER_MINORC:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dllC:\Program Files\Common Files\Adobe AIR\Versions\1.0\Adobe AIR.dll3

Error: (05/25/2011 04:13:09 PM) (Source: Application Hang)(User: )
Description: chrome.exe0.0.0.0177401cc1b2e10c6c9b212C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe

Error: (05/25/2011 03:49:21 PM) (Source: Application Hang)(User: )
Description: chrome.exe0.0.0.0c5001cc1b2d46c343cf15C:\Users\John\AppData\Local\Google\Chrome\Application\chrome.exe

Error: (05/25/2011 02:21:18 PM) (Source: Application Hang)(User: )
Description: Explorer.EXE6.1.7600.1676876001cc1b20e0f1d3f031135C:\Windows\Explorer.EXEd7e2fb6d-8714-11e0-82ea-0015f2509629

Error: (05/25/2011 02:17:45 PM) (Source: Application Hang)(User: )
Description: Skype.exe5.3.0.111e1801cc1b20e8e4baff9C:\Program Files\Skype\Phone\Skype.exe


========================= End of Event log errors =========================

========================= Memory info: ====================================

Percentage of memory in use: 25%
Total physical RAM: 2814.55 MB
Available physical RAM: 2104.52 MB
Total Pagefile: 5627.39 MB
Available Pagefile: 3994.39 MB
Total Virtual: 2047.88 MB
Available Virtual: 1946.43 MB

======================= Partitions: =======================================

1 Drive c: () (Fixed) (Total:224.37 GB) (Free:81.56 GB) NTFS
2 Drive d: (HP_RECOVERY) (Fixed) (Total:8.5 GB) (Free:1.12 GB) FAT32
10 Drive l: (UDISK) (Removable) (Total:3.81 GB) (Free:2.1 GB) FAT32

================= Users: ==================================================

User accounts for \\JANE

-------------------------------------------------------------------------------
Administrator ASPNET Guest
John
The command completed successfully.

================= End of Users ============================================

Edited by Xyric, 04 June 2011 - 02:03 PM.


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