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Freezing, BSOD, very slow - 3rd board in search for help


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#1 johnbickerson

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Posted 04 June 2011 - 01:33 PM

My laptop has been running very slow for a couple of weeks. It also freezes and gives me BSODs just about every day. This is the third board on bleepingcomputer on which I have sought help. A more detailed description of what has been done so far is on the threads linked below.

I first posted in "Am I infected, What do I Do?" on May 20 - http://www.bleepingcomputer.com/forums/topic398477.html
The Advisor was unable to get to the bottom of things & asked me to begin a new topic on the "Virus, Trojan, Spyware, and Malware Logs" board.

I posted the new topic on the "Virus, Trojan, Spyware, and Malware Logs" board on May 24 - http://www.bleepingcomputer.com/forums/topic399375.html
The Tech on that board believes that I am free & clear of malware, but my computer is not moving any quicker. If anything, it is the same or worse.

I am getting desperate for help.

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#2 Allan

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Posted 04 June 2011 - 01:38 PM

Download BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 johnbickerson

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Posted 04 June 2011 - 01:47 PM

==================================================
Dump File : Mini060411-01.dmp
Crash Time : 6/4/2011 1:00:12 PM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0xc000003c
Parameter 2 : 0xc000003c
Parameter 3 : 0x00000000
Parameter 4 : 0x02980000
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+21cc5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Crash Address : ntoskrnl.exe+21cc5
Stack Address 1 : ntoskrnl.exe+3819c
Stack Address 2 : ntoskrnl.exe+38ed6
Stack Address 3 : ntoskrnl.exe+65154
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060411-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini060311-02.dmp
Crash Time : 6/3/2011 12:51:21 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x86c04da0
Parameter 3 : 0x86c04f14
Parameter 4 : 0x805c8d78
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+21cc5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Crash Address : ntoskrnl.exe+21cc5
Stack Address 1 : ntoskrnl.exe+f0e65
Stack Address 2 : ntoskrnl.exe+f1e23
Stack Address 3 : ntoskrnl.exe+666d8
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060311-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini060311-01.dmp
Crash Time : 6/3/2011 9:18:31 AM
Bug Check String : KERNEL_DATA_INPAGE_ERROR
Bug Check Code : 0x0000007a
Parameter 1 : 0xc07ba2c8
Parameter 2 : 0xc000000e
Parameter 3 : 0xf745950c
Parameter 4 : 0x0b6f1860
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+d50c
File Description : IDE/ATAPI Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : ntoskrnl.exe+21cc5
Stack Address 1 : ntoskrnl.exe+3baa1
Stack Address 2 : ntoskrnl.exe+3c5c7
Stack Address 3 : ntoskrnl.exe+45b4c
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini060311-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini053111-01.dmp
Crash Time : 5/31/2011 7:44:30 PM
Bug Check String : CRITICAL_OBJECT_TERMINATION
Bug Check Code : 0x000000f4
Parameter 1 : 0x00000003
Parameter 2 : 0x862d3020
Parameter 3 : 0x862d3194
Parameter 4 : 0x805c8d78
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+21cc5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Crash Address : ntoskrnl.exe+21cc5
Stack Address 1 : ntoskrnl.exe+f0e65
Stack Address 2 : ntoskrnl.exe+f1e23
Stack Address 3 : ntoskrnl.exe+666d8
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini053111-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini052411-02.dmp
Crash Time : 5/24/2011 12:34:46 PM
Bug Check String : DRIVER_IRQL_NOT_LESS_OR_EQUAL
Bug Check Code : 0x100000d1
Parameter 1 : 0xbe9f7878
Parameter 2 : 0x00000005
Parameter 3 : 0x00000001
Parameter 4 : 0xf744dd7f
Caused By Driver : atapi.sys
Caused By Address : atapi.sys+1d7f
File Description : IDE/ATAPI Port Driver
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.5512 (xpsp.080413-2108)
Processor : 32-bit
Crash Address : atapi.sys+1d7f
Stack Address 1 : atapi.sys+9871
Stack Address 2 : atapi.sys+8602
Stack Address 3 : atapi.sys+3b93
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052411-02.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

==================================================
Dump File : Mini052411-01.dmp
Crash Time : 5/24/2011 7:21:57 AM
Bug Check String : KERNEL_STACK_INPAGE_ERROR
Bug Check Code : 0x00000077
Parameter 1 : 0x00000001
Parameter 2 : 0x022b000a
Parameter 3 : 0x00000000
Parameter 4 : 0xa9bfe95c
Caused By Driver : ntoskrnl.exe
Caused By Address : ntoskrnl.exe+21cc5
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 5.1.2600.6055 (xpsp_sp3_gdr.101209-1647)
Processor : 32-bit
Crash Address : ntoskrnl.exe+21cc5
Stack Address 1 : ntoskrnl.exe+38f03
Stack Address 2 : ntoskrnl.exe+65154
Stack Address 3 : ntoskrnl.exe+6562f
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052411-01.dmp
Processors Count : 1
Major Version : 15
Minor Version : 2600
Dump File Size : 90,112
==================================================

#4 Allan

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Posted 04 June 2011 - 01:54 PM

What is new or different since the last time everything worked properly (ie, new hw, new sw, virus, error, etc)? And are you doing anything in particular when the bsod's occur?

#5 johnbickerson

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Posted 04 June 2011 - 02:05 PM

A few weeks ago I think that I had an infection in my yahoo mail. A number of friends mentioned that they got an email from me that caused serious problems at their office or in their PC.

A week or so later, I noticed my computer running slowly. Then it would freeze after a period of running slowly. If I tried to open multiple programs or work while running a scan, it would accelerate the crash/freeze.

I got the first BSOD less than a week ago while getting help on one of the threads linked above. He/She (the Advisor) also had me download bluescreen view and post a log.

The Blue Screens are happening more frequently now.

Because of the way the computer is performing, I am trying not to open more than one application at a time. It gets to where, just minimizing an explorer screen will involve a 30 second delay between the click and the window's minimization.

When the computer starts to perform sluggishly, I know that BSOD will follow - the computer function slowdown is the only consistant indicator I can think of.

#6 johnbickerson

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Posted 04 June 2011 - 02:08 PM

Can't think of any new application that I recently installed.
In March, I began using an external hard drive (My Book Essential - WD)
I did not install any hardware with it and did not notice a performance difference in the computer until a few weeks ago (mid-may)

#7 Allan

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Posted 04 June 2011 - 02:14 PM

You should have mentioned that in your first post. Please post in the Am I Infected forum.

#8 johnbickerson

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Posted 04 June 2011 - 02:31 PM

Sorry, did not imagine that it might be related. I am grateful for your prompt help.
I began a new topic in "Am I Infected" here:
http://www.bleepingcomputer.com/forums/topic401730.html

#9 hamluis

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Posted 04 June 2011 - 03:41 PM

Sounds like classic overheating to me :).

Louis

#10 Allan

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Posted 04 June 2011 - 03:47 PM

Wow, I apologize john - I just realized that you said you've already posted in the Am I Infected forum and received a clean bill of health - the error is mine, not yours. Sorry to confuse you.

While it may be overheating as hamluis suggests, it may also be some other hardware issue. But do start by opening the case and carefully blowing out any dust with compressed air. You can also check the ram. To check the ram, download memtest (http://www.memtest.org/). Burn it to a cd using a dedicated .iso burning utility (http://www.petri.co.il/how_to_write_iso_files_to_cd.htm), make sure the cd drive is at the top of the boot order in bios, then boot to the newly created cd and run the utility.

I really should check my posts after playing 36 holes and following up with a few drinks :)

#11 johnbickerson

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Posted 07 June 2011 - 10:54 AM

I downloaded mtest and tried to install as ISO burning utility.

When I restarted the computer, I now get the following error on the startup process

Windows could not start because the following file is missing or corrupt:
/WINDOWS/SYSTEM32/CONFIG/SYSTEM
you can attempt to repair this file by starting windows setup using the original setup cd-Rom.
Select 'r' at the first screen to start repair.

Can't take much more of this excitement.

#12 Allan

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Posted 07 June 2011 - 10:57 AM

Okay, there is clearly something seriously wrong with your system. But let's address the current issue first:

Boot to the XP CD and select R (Recovery Console)

At the command prompt type:

ren c:\windows\system32\config\system system.old
copy c:\windows\repair\system c:\windows\system32\config

Reboot

#13 johnbickerson

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Posted 08 June 2011 - 07:26 PM

When I get into recovery console is asks

1: C:/WINDOWS
Which Windows installation would you like to log onto
To cancel, press ENTER


It only let's me select one digit.
I selected 1

Then it prompts:
C:/windows

When I type REN it tells me
the parameter is not valid

When I typec/windows/system32/config/system system.old
It tells me:
the command is not recognized

#14 johnbickerson

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Posted 08 June 2011 - 07:42 PM

I may need more step by step instructions

#15 Eyesee

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Posted 08 June 2011 - 10:24 PM

Lets back up and regroup a bit on this one.
I have not read the other links due to time constraints.

Whats the make/model of the system?
We don't know what we are dealing with yet.

Does it work in safe mode?
In the beginning there was the command line.




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