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Windows 7 recovery removal help


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28 replies to this topic

#1 Sarah22509

Sarah22509

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  • 13 posts
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  • Local time:07:58 PM

Posted 04 June 2011 - 10:11 AM

I was infected with the Windows 7 recovery malware. I followed the Windows 7 recovery removal guide. It seemed to work, but after running unhide.exe, not all my files were shown and not of my start menu. I then folowed the Preparation guide for use before using malware removal tools and requsting help.

.
DDS (Ver_2011-06-03.01) - NTFSx86
Internet Explorer: 8.0.6001.19048
Run by Sarah at 9:52:21 on 2011-06-04
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2039.678 [GMT -5:00]
.
AV: avast! Antivirus *Enabled/Updated* {C37D8F93-0602-E43C-40AA-47DAD597F308}
SP: avast! Antivirus *Enabled/Updated* {781C6E77-2038-EBB2-7A1A-7CA8AE10B9B5}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\Program Files\Secunia\PSI\PSIA.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Spyware Terminator\sp_rsser.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\DRIVERS\xaudio.exe
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Windows\system32\WUDFHost.exe
C:\Program Files\Secunia\PSI\sua.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\zHotkey.exe
C:\Windows\ModPS2Key.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\SiteAdvisor\6261\SiteAdv.exe
C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
C:\Program Files\Alwil Software\Avast5\AvastUI.exe
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Yahoo!\common\YMailAdvisor.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorShield.Exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Windows\ehome\ehtray.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Users\Sarah\AppData\Roaming\Smilebox\SmileboxTray.exe
C:\Program Files\Secunia\PSI\psi_tray.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\ehome\ehmsas.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Spyware Terminator\SpywareTerminatorUpdate.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10q_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\svchost.exe -k SDRSVC
C:\Windows\system32\SearchFilterHost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/?fr=fptb-ygames
uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
uSearch Bar = hxxp://www.crawler.com/search/dispatcher.aspx?tp=aus&qkw=%s&tbid=60468
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5468
mDefault_Page_URL = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5468
mDefault_Search_URL = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
mSearchAssistant = hxxp://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5468
uURLSearchHooks: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn5\yt.dll
uURLSearchHooks: YTNavAssist.YTNavAssistPlugin Class: {81017ea9-9aa8-4a6a-9734-7af40e7d593f} - c:\program files\yahoo!\companion\installs\cpn5\YTNavAssist.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn5\yt.dll
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {089fd14d-132b-48fc-8861-0048ae113215} - c:\program files\siteadvisor\6261\SiteAdv.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\googletoolbar2.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.6.5612.1312\swg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\google\BAE.dll
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn5\YTSingleInstance.dll
TB: McAfee SiteAdvisor: {0bf43445-2f28-4351-9252-17fe6e806aa0} - c:\program files\siteadvisor\6261\SiteAdv.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn5\yt.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {4B3803EA-5230-4DC3-A7FC-33638F3D3542} - No File
TB: {98279C38-DE4B-4BCF-93C9-8EC26069D6F4} - No File
uRun: [YSearchProtection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRun: [Search Protection] c:\program files\yahoo!\search protection\SearchProtection.exe
uRun: [SmileboxTray] "c:\users\sarah\appdata\roaming\smilebox\SmileboxTray.exe"
uRun: [SpywareTerminatorUpdate] "c:\program files\spyware terminator\SpywareTerminatorUpdate.exe"
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10q_ActiveX.exe -update activex
mRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
mRun: [RtHDVCpl] RtHDVCpl.exe
mRun: [CHotkey] zHotkey.exe
mRun: [ShowWnd] ShowWnd.exe
mRun: [ModPS2] ModPS2Key.exe
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [BigFix] c:\program files\bigfix\bigfix.exe /atstartup
mRun: [SiteAdvisor] "c:\program files\siteadvisor\6261\SiteAdv.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [YSearchProtection] "c:\program files\yahoo!\search protection\SearchProtection.exe"
mRun: [CCLite] c:\windows\system32\event agent\ea.exe
mRun: [Event Agent] c:\windows\system32\event agent\bin\smss .exe
mRun: [avast5] c:\progra~1\alwils~1\avast5\avastUI.exe /nogui
mRun: [YMailAdvisor] "c:\program files\yahoo!\common\YMailAdvisor.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Microsoft Default Manager] "c:\program files\microsoft\search enhancement pack\default manager\DefMgr.exe" -resume
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [SpywareTerminator] "c:\program files\spyware terminator\SpywareTerminatorShield.exe"
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [IgfxTray] c:\windows\system32\igfxtray.exe
mRun: [HotKeysCmds] c:\windows\system32\hkcmd.exe
mRun: [Persistence] c:\windows\system32\igfxpers.exe
StartupFolder: c:\progra~2\micros~1\windows\startm~1\programs\startup\secuni~1.lnk - c:\program files\secunia\psi\psi_tray.exe
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office12\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~2\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office12\REFIEBAR.DLL
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {15B782AF-55D8-11D1-B477-006097098764} - hxxp://download.macromedia.com/pub/shockwave/cabs/authorware/awswax65.cab
DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} - hxxp://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab
DPF: {48DD0448-9209-4F81-9F6D-D83562940134} - hxxp://lads.myspace.com/upload/MySpaceUploader1006.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} - hxxp://offers.e-centives.com/cif/download/bin/actxcab.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} - hxxp://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553557800} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{1F45B875-DD9C-4F91-9242-29DF1F334690} : DhcpNameServer = 192.168.1.254
Handler: siteadvisor - {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} - c:\program files\siteadvisor\6261\SiteAdv.dll
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
Notify: Event Agent - CustomEvents.dll
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
.
============= SERVICES / DRIVERS ===============
.
R0 RapportKELL;RapportKELL;c:\windows\system32\drivers\RapportKELL.sys [2011-4-28 53816]
R1 aswSP;aswSP;c:\windows\system32\drivers\aswSP.sys [2010-4-14 294608]
R1 RapportCerberus_26169;RapportCerberus_26169;c:\programdata\trusteer\rapport\store\exts\rapportcerberus\26169\RapportCerberus_26169.sys [2011-5-3 57144]
R1 RapportEI;RapportEI;c:\program files\trusteer\rapport\bin\RapportEI.sys [2011-4-28 66360]
R1 RapportPG;RapportPG;c:\program files\trusteer\rapport\bin\RapportPG.sys [2011-4-28 158904]
R1 sp_rsdrv2;Spyware Terminator Driver 2;c:\windows\system32\drivers\sp_rsdrv2.sys [2010-9-13 142592]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-4-14 17744]
R2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2010-4-14 51280]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast5\AvastSvc.exe [2010-4-14 40384]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-6-2 21504]
R2 RapportMgmtService;Rapport Management Service;c:\program files\trusteer\rapport\bin\RapportMgmtService.exe [2011-4-28 870200]
R2 Secunia PSI Agent;Secunia PSI Agent;c:\program files\secunia\psi\psia.exe [2011-4-19 993848]
R2 Secunia Update Agent;Secunia Update Agent;c:\program files\secunia\psi\sua.exe [2011-4-19 399416]
R3 PSI;PSI;c:\windows\system32\drivers\psi_mf.sys [2010-9-1 15544]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 System Event Agent;System Event Agent;c:\windows\system32\event agent\bin\spoolsv .exe [2007-12-8 102400]
S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]
S3 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr.sys [2011-5-26 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-23 1493352]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2007-4-28 30192]
S3 NETw2v32;Intel® PRO/Wireless 2200BG Network Connection Driver for Windows Vista;c:\windows\system32\drivers\NETw2v32.sys [2006-11-2 2589184]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]
.
=============== Created Last 30 ================
.
2011-06-03 13:40:20 6962000 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{0894dcf5-99d1-419f-b0f4-2746717ec879}\mpengine.dll
2011-05-27 13:19:58 73728 ----a-w- c:\windows\system32\WOEM_3_2awoem.tmp
2011-05-27 03:25:36 -------- d-----w- c:\windows\en
2011-05-27 03:24:49 39272 ----a-w- c:\windows\system32\drivers\fssfltr.sys
2011-05-27 03:22:48 -------- d-----w- c:\program files\Microsoft SQL Server Compact Edition
2011-05-27 03:19:56 69464 ----a-w- c:\windows\system32\XAPOFX1_3.dll
2011-05-27 03:19:56 515416 ----a-w- c:\windows\system32\XAudio2_5.dll
2011-05-27 03:19:56 453456 ----a-w- c:\windows\system32\d3dx10_42.dll
2011-05-27 03:19:49 3426072 ----a-w- c:\windows\system32\d3dx9_32.dll
2011-05-27 03:18:42 15712 ----a-w- c:\program files\common files\windows live\.cache\c7e993281cc1c1c35\MeshBetaRemover.exe
2011-05-27 03:15:25 94040 ----a-w- c:\program files\common files\windows live\.cache\51d3e2831cc1c1c28\DSETUP.dll
2011-05-27 03:15:25 525656 ----a-w- c:\program files\common files\windows live\.cache\51d3e2831cc1c1c28\DXSETUP.exe
2011-05-27 03:15:25 1691480 ----a-w- c:\program files\common files\windows live\.cache\51d3e2831cc1c1c28\dsetup32.dll
2011-05-27 03:15:17 94040 ----a-w- c:\program files\common files\windows live\.cache\4cd67d721cc1c1c27\DSETUP.dll
2011-05-27 03:15:17 525656 ----a-w- c:\program files\common files\windows live\.cache\4cd67d721cc1c1c27\DXSETUP.exe
2011-05-27 03:15:17 1691480 ----a-w- c:\program files\common files\windows live\.cache\4cd67d721cc1c1c27\dsetup32.dll
2011-05-27 03:07:08 -------- d-----w- c:\users\sarah\appdata\local\Windows Live
2011-05-27 03:07:06 -------- d-----w- c:\program files\common files\Windows Live
2011-05-27 03:06:32 754688 ----a-w- c:\windows\system32\webservices.dll
2011-05-26 01:40:31 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-05-26 01:40:01 -------- d-----w- c:\program files\MSECache
2011-05-26 01:37:03 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-05-26 01:33:31 -------- d-----w- c:\users\sarah\appdata\local\Secunia PSI
2011-05-26 01:33:24 -------- d-----w- c:\program files\Secunia
2011-05-25 07:04:35 41680 ----a-w- c:\windows\system32\drivers\vlbxsjek.sys
2011-05-25 02:48:11 -------- d-----w- c:\users\sarah\appdata\roaming\Malwarebytes
2011-05-25 02:47:53 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-25 02:47:53 -------- d-----w- c:\programdata\Malwarebytes
2011-05-25 02:47:50 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-25 02:47:50 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-25 01:45:42 -------- d-----w- c:\windows\system32\store
2011-05-24 22:02:14 -------- d-----w- c:\users\sarah\appdata\roaming\Jumb-O-Fun Games
2011-05-23 23:16:30 -------- d-----w- c:\users\sarah\appdata\roaming\Awem
2011-05-21 20:12:48 -------- d-----w- c:\users\sarah\appdata\roaming\Friday's games
2011-05-19 00:29:04 -------- d-----w- c:\users\sarah\appdata\roaming\aliasworlds
2011-05-19 00:29:04 -------- d-----w- c:\programdata\aliasworlds
2011-05-11 07:04:56 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2011-05-07 19:47:05 -------- d-----w- c:\users\sarah\appdata\roaming\dingogames
2011-05-07 19:47:05 -------- d-----w- c:\programdata\dingogames
2011-05-07 15:49:02 -------- d-----w- c:\users\sarah\appdata\roaming\GameMill Entertainment
2011-05-07 15:45:08 -------- d-----w- c:\program files\common files\Oberon Media
2011-05-07 15:44:33 -------- d-----w- c:\program files\Oberon Media
2011-05-07 00:35:20 -------- d-----w- c:\program files\iPod
2011-05-07 00:30:10 -------- d-----w- c:\program files\Bonjour
2011-05-07 00:06:05 -------- d-----w- c:\users\sarah\appdata\roaming\GestaltGames
2011-05-07 00:06:05 -------- d-----w- c:\programdata\GestaltGames
.
==================== Find3M ====================
.
2011-04-28 19:34:50 53816 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
2011-04-06 21:20:16 91424 ----a-w- c:\windows\system32\dnssd.dll
2011-04-06 21:20:16 107808 ----a-w- c:\windows\system32\dns-sd.exe
2011-03-25 23:48:06 4284416 ----a-w- c:\windows\system32\GPhotos.scr
2011-03-12 21:55:52 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-03-10 17:03:51 1162240 ----a-w- c:\windows\system32\mfc42u.dll
2011-03-10 17:03:51 1136640 ----a-w- c:\windows\system32\mfc42.dll
.
============= FINISH: 9:53:20.37 ===============

Attached Files



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#2 SweetTech

SweetTech

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Posted 11 June 2011 - 10:53 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

This is a manual fix for Vista/Windows 7 users:

1. Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\1
and paste it to this folder:
C:\Program Data\Start Menu

2. Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\2
and paste it to this folder:
C:\Users\user_name\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch

3. Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\3
and paste it to this folder:
C:\Users\user-name\AppData\Roaming\Microsoft\Internet Explorer\Quick Launch\User Pinned\TaskBar

4. Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\4
and paste it to this folder:
C:\Program Data\Desktop

-- Note: The "Start Menu", "Quick Launch" and "Desktop" folders are system folders. In order to see them, you need to Reconfigure Windows to show hidden files, folders. In Windows Explorer go to Tools > Folder Options and click on the View tab. Under Advanced settings > Files and Folders > Hidden Files and Folders, uncheck "Hide Protected operating system Files (recommended)" and hit Apply > OK. In order to access the "Start Menu" folder, you may need to "take ownership" of that folder as shown here.

If the above does not work, then you can restore the defaults for the Start Menu and Administrative Tools as follows:
For any other missing program shortcuts you will probably need to reinstall the application or manually create new shortcuts.


NEXT:



Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth Code, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:


Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 Sarah22509

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Posted 12 June 2011 - 03:04 PM

I do not know where to find that folder to paste to

1. Copy the entire content of this folder:
C:\Users\user_name\AppData\Local\Temp\smtmp\1
and paste it to this folder:
C:\Program Data\Start Menu

#4 SweetTech

SweetTech

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Posted 12 June 2011 - 03:06 PM

Skip that for now, and proceed with the RKU and OTL instructions.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#5 Sarah22509

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Posted 12 June 2011 - 09:52 PM

RkU Version: 3.8.389.593, Type LE (SR2)
==============================================
OS Name: Windows Vista
Version 6.0.6002 (Service Pack 2)
Number of processors #2
==============================================
>Drivers
==============================================
0x8DC0D000 C:\Windows\system32\DRIVERS\igdkmd32.sys 7057408 bytes (Intel Corporation, Intel Graphics Kernel Mode Driver)
0x8301D000 C:\Windows\system32\ntoskrnl.exe 3846144 bytes (Microsoft Corporation, NT Kernel & System)
0x8301D000 PnpManager 3846144 bytes
0x8301D000 RAW 3846144 bytes
0x8301D000 WMIxWDM 3846144 bytes
0x97C70000 Win32k 2113536 bytes
0x97C70000 C:\Windows\System32\win32k.sys 2113536 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0x8E57F000 C:\Windows\system32\drivers\RTKVHDA.sys 1662976 bytes (Realtek Semiconductor Corp., Realtek® High Definition Audio Function Driver)
0x89004000 C:\Windows\System32\Drivers\Ntfs.sys 1114112 bytes (Microsoft Corporation, NT File System Driver)
0x88C7E000 C:\Windows\system32\drivers\ndis.sys 1093632 bytes (Microsoft Corporation, NDIS 6.0 wrapper driver)
0x892EE000 C:\Windows\system32\DRIVERS\HSX_DPV.sys 1060864 bytes (Conexant Systems, Inc., HSF_DP driver)
0x88DEF000 C:\Windows\System32\drivers\tcpip.sys 958464 bytes (Microsoft Corporation, TCP/IP Driver)
0x83CD4000 C:\Windows\system32\CI.dll 917504 bytes (Microsoft Corporation, Code Integrity Module)
0xB31D8000 C:\Windows\system32\drivers\peauth.sys 909312 bytes (Microsoft Corporation, Protected Environment Authentication and Authorization Export Driver)
0x88EF4000 C:\Windows\system32\DRIVERS\HSX_CNXT.sys 741376 bytes (Conexant Systems, Inc., HSF_CNXT driver)
0x8EAB6000 C:\Windows\system32\drivers\spsys.sys 720896 bytes (Microsoft Corporation, security processor)
0x8E2C8000 C:\Windows\System32\drivers\dxgkrnl.sys 655360 bytes (Microsoft Corporation, DirectX Graphics Kernel)
0x89215000 C:\Windows\system32\DRIVERS\HDAudBus.sys 577536 bytes (Microsoft Corporation, High Definition Audio Bus Driver)
0x83DB4000 C:\Windows\system32\drivers\Wdf01000.sys 507904 bytes (Microsoft Corporation, WDF Dynamic)
0x88C0D000 C:\Windows\System32\Drivers\ksecdd.sys 462848 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0x83C0A000 C:\Windows\system32\mcupdate_GenuineIntel.dll 458752 bytes (Microsoft Corporation, Intel Microcode Update Library)
0xB300D000 C:\Windows\system32\drivers\HTTP.sys 446464 bytes (Microsoft Corporation, HTTP Protocol Stack)
0xB317E000 C:\Windows\System32\DRIVERS\srv.sys 323584 bytes (Microsoft Corporation, Server driver)
0x892A2000 C:\Windows\system32\DRIVERS\HSXHWBS2.sys 311296 bytes (Conexant Systems, Inc., HSF_HWB2 WDM driver)
0x83EE6000 C:\Windows\System32\drivers\volmgrx.sys 303104 bytes (Microsoft Corporation, Volume Manager Extension Driver)
0x8E80C000 C:\Windows\system32\drivers\afd.sys 294912 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0x8E984000 C:\Windows\System32\Drivers\aswSP.SYS 290816 bytes (AVAST Software, avast! self protection module)
0x83E3D000 C:\Windows\system32\drivers\acpi.sys 286720 bytes (Microsoft Corporation, ACPI Driver for NT)
0x83C93000 C:\Windows\system32\CLFS.SYS 266240 bytes (Microsoft Corporation, Common Log File System Driver)
0x8E43C000 C:\Windows\system32\DRIVERS\storport.sys 266240 bytes (Microsoft Corporation, Microsoft Storage Port Driver)
0x8E37F000 C:\Windows\system32\DRIVERS\USBPORT.SYS 253952 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0x8E8E5000 C:\Windows\system32\DRIVERS\rdbss.sys 245760 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0x88DB4000 C:\Windows\system32\drivers\NETIO.SYS 241664 bytes (Microsoft Corporation, Network I/O Subsystem)
0xB3105000 C:\Windows\system32\DRIVERS\mrxsmb10.sys 233472 bytes (Microsoft Corporation, Longhorn SMB Downlevel SubRdr)
0x89114000 C:\Windows\system32\drivers\volsnap.sys 233472 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0x8EA74000 C:\Windows\system32\drivers\aswMonFlt.sys 225280 bytes (AVAST Software, avast! File System Minifilter for Windows 2003/Vista)
0x8E539000 C:\Windows\system32\DRIVERS\usbhub.sys 217088 bytes (Microsoft Corporation, Default Hub Driver for USB)
0x833C8000 ACPI_HAL 208896 bytes
0x833C8000 C:\Windows\system32\hal.dll 208896 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0xB3315000 C:\Windows\System32\Drivers\RDPWD.SYS 208896 bytes (Microsoft Corporation, RDP Terminal Stack Driver)
0x83F82000 C:\Windows\system32\drivers\fltmgr.sys 204800 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0x8E859000 C:\Windows\System32\DRIVERS\netbt.sys 204800 bytes (Microsoft Corporation, MBT Transport driver)
0x8E40D000 C:\Windows\system32\DRIVERS\msiscsi.sys 192512 bytes (Microsoft Corporation, Microsoft iSCSI Initiator Driver)
0x8E715000 C:\Windows\system32\drivers\portcls.sys 184320 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0x88D89000 C:\Windows\system32\drivers\msrpc.sys 176128 bytes (Microsoft Corporation, Kernel Remote Procedure Call Provider)
0x8E3CC000 C:\Windows\system32\DRIVERS\ks.sys 172032 bytes (Microsoft Corporation, Kernel CSA Library)
0x8EB76000 C:\Windows\system32\DRIVERS\nwifi.sys 172032 bytes (Microsoft Corporation, NativeWiFi Miniport Driver)
0xB3156000 C:\Windows\System32\DRIVERS\srv2.sys 163840 bytes (Microsoft Corporation, Smb 2.0 Server driver)
0x89170000 C:\Windows\System32\drivers\ecache.sys 159744 bytes (Microsoft Corporation, Special Memory Device Cache)
0x83E94000 C:\Windows\system32\drivers\pci.sys 159744 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0x8E921000 C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys 155648 bytes (Trusteer Ltd., RapportPG)
0x8E742000 C:\Windows\system32\drivers\drmk.sys 151552 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0x8E4AA000 C:\Windows\system32\DRIVERS\ndiswan.sys 143360 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0x8E8C2000 C:\Windows\system32\drivers\sp_rsdrv2.sys 143360 bytes (-, -)
0x891A8000 C:\Windows\system32\drivers\CLASSPNP.SYS 135168 bytes (Microsoft Corporation, SCSI Class System Dll)
0xB30C5000 C:\Windows\system32\drivers\mrxdav.sys 135168 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0x8E78A000 C:\Windows\System32\drivers\VIDEOPRT.SYS 135168 bytes (Microsoft Corporation, Video Port Driver)
0xB30E6000 C:\Windows\system32\DRIVERS\mrxsmb.sys 126976 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0x83F64000 C:\Windows\system32\drivers\ataport.SYS 122880 bytes (Microsoft Corporation, ATAPI Driver Extension)
0xB307A000 C:\Windows\System32\DRIVERS\srvnet.sys 118784 bytes (Microsoft Corporation, Server Network driver)
0x88ED9000 C:\Windows\System32\drivers\fwpkclnt.sys 110592 bytes (Microsoft Corporation, FWP/IPsec Kernel-Mode API)
0x8EA59000 C:\Windows\system32\drivers\luafv.sys 110592 bytes (Microsoft Corporation, LUA File Virtualization Filter Driver)
0x88FBA000 C:\Windows\system32\DRIVERS\serial.sys 106496 bytes (Microsoft Corporation, Serial Device Driver)
0xB3097000 C:\Windows\system32\DRIVERS\bowser.sys 102400 bytes (Microsoft Corporation, NT Lan Manager Datagram Receiver Driver)
0x83FCD000 C:\Windows\system32\DRIVERS\cdrom.sys 98304 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xB313E000 C:\Windows\system32\DRIVERS\mrxsmb20.sys 98304 bytes (Microsoft Corporation, Longhorn SMB 2.0 Redirector)
0x88FD4000 C:\Windows\system32\DRIVERS\parport.sys 98304 bytes (Microsoft Corporation, Parallel Port Driver)
0x8E96D000 C:\Windows\System32\Drivers\dfsc.sys 94208 bytes (Microsoft Corporation, DFS Namespace Client Driver)
0x8E488000 C:\Windows\system32\DRIVERS\rasl2tp.sys 94208 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0x8E9CB000 C:\Windows\system32\DRIVERS\cdfs.sys 90112 bytes (Microsoft Corporation, CD-ROM File System Driver)
0x8E88B000 C:\Windows\system32\DRIVERS\pacer.sys 90112 bytes (Microsoft Corporation, QoS Packet Scheduler)
0x8E7DD000 C:\Windows\system32\DRIVERS\tdx.sys 90112 bytes (Microsoft Corporation, TDI Translation Driver)
0xB30B0000 C:\Windows\System32\drivers\mpsdrv.sys 86016 bytes (Microsoft Corporation, Microsoft Protection Service Driver)
0x8E4F0000 C:\Windows\system32\DRIVERS\rassstp.sys 86016 bytes (Microsoft Corporation, RAS SSTP Miniport Call Manager)
0x8EA01000 C:\Windows\system32\DRIVERS\USBSTOR.SYS 86016 bytes (Microsoft Corporation, USB Mass Storage Class Driver)
0xB32CF000 C:\Windows\system32\DRIVERS\WUDFRd.sys 86016 bytes (Microsoft Corporation, Windows Driver Foundation - User-mode Driver Framework Reflector)
0x8E4DC000 C:\Windows\system32\DRIVERS\raspptp.sys 81920 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0x83FE5000 C:\Windows\system32\DRIVERS\smb.sys 81920 bytes (Microsoft Corporation, SMB Transport driver)
0x88FEC000 C:\Windows\system32\DRIVERS\i8042prt.sys 77824 bytes (Microsoft Corporation, i8042 Port Driver)
0x8EBAA000 C:\Windows\system32\DRIVERS\rspndr.sys 77824 bytes (Microsoft Corporation, Link-Layer Topology Responder Driver for NDIS 6)
0x8E8AF000 C:\Windows\system32\DRIVERS\wanarp.sys 77824 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0xB32E4000 C:\Windows\system32\DRIVERS\WUDFPf.sys 73728 bytes (Microsoft Corporation, Windows Driver Foundation - User-mode Driver Framework Platform Driver)
0x89197000 C:\Windows\system32\drivers\disk.sys 69632 bytes (Microsoft Corporation, PnP Disk Driver)
0x8E56E000 C:\Windows\System32\Drivers\NDProxy.SYS 69632 bytes (Microsoft Corporation, NDIS Proxy)
0x83C7A000 C:\Windows\system32\PSHED.dll 69632 bytes (Microsoft Corporation, Platform Specific Hardware Error Driver)
0x88FA9000 C:\Windows\system32\DRIVERS\Rtnicxp.sys 69632 bytes (Realtek Semiconductor Corporation , Realtek 10/100 NDIS 5.1 Driver )
0x83FB4000 C:\Windows\system32\drivers\fileinfo.sys 65536 bytes (Microsoft Corporation, FileInfo Filter Driver)
0x8EA21000 C:\Windows\system32\DRIVERS\HIDCLASS.SYS 65536 bytes (Microsoft Corporation, Hid Class Library)
0x8EB66000 C:\Windows\system32\DRIVERS\lltdio.sys 65536 bytes (Microsoft Corporation, Link-Layer Topology Mapper I/O Driver)
0x83F4C000 C:\Windows\System32\drivers\mountmgr.sys 65536 bytes (Microsoft Corporation, Mount Point Manager)
0x8E505000 C:\Windows\system32\DRIVERS\termdd.sys 65536 bytes (Microsoft Corporation, Terminal Server Driver)
0x89206000 C:\Windows\system32\DRIVERS\intelppm.sys 61440 bytes (Microsoft Corporation, Processor Device Driver)
0x8EA4A000 C:\Windows\system32\DRIVERS\monitor.sys 61440 bytes (Microsoft Corporation, Monitor Driver)
0x89161000 C:\Windows\System32\Drivers\mup.sys 61440 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0x83EBB000 C:\Windows\System32\drivers\partmgr.sys 61440 bytes (Microsoft Corporation, Partition Management Driver)
0x8E947000 C:\Program Files\Trusteer\Rapport\bin\RapportEI.sys 61440 bytes (Trusteer Ltd., RapportEI)
0x8E4CD000 C:\Windows\system32\DRIVERS\raspppoe.sys 61440 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0x8E3BD000 C:\Windows\system32\DRIVERS\usbehci.sys 61440 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0x83ED7000 C:\Windows\system32\drivers\volmgr.sys 61440 bytes (Microsoft Corporation, Volume Manager Driver)
0x97EB0000 C:\Windows\System32\cdd.dll 57344 bytes (Microsoft Corporation, Canonical Display Driver)
0x8E8A1000 C:\Windows\system32\DRIVERS\netbios.sys 57344 bytes (Microsoft Corporation, NetBIOS interface driver)
0x8E7C6000 C:\Windows\System32\Drivers\Npfs.SYS 57344 bytes (Microsoft Corporation, NPFS Driver)
0x83F37000 C:\Windows\system32\drivers\PCIIDEX.SYS 57344 bytes (Microsoft Corporation, PCI IDE Bus Driver Extension)
0x8E9E1000 C:\Windows\System32\Drivers\crashdmp.sys 53248 bytes (Microsoft Corporation, Crash Dump Driver)
0x8DC00000 C:\Windows\system32\drivers\modem.sys 53248 bytes (Microsoft Corporation, Modem Device Driver)
0x8E956000 C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\26169\RapportCerberus_26169.sys 53248 bytes (Trusteer Ltd., RapportCerberus)
0x8E52C000 C:\Windows\system32\DRIVERS\umbus.sys 53248 bytes (Microsoft Corporation, User-Mode Bus Enumerator)
0x83E30000 C:\Windows\system32\drivers\WDFLDR.SYS 53248 bytes (Microsoft Corporation, WDFLDR)
0x89155000 C:\Windows\System32\Drivers\RapportKELL.sys 49152 bytes (Trusteer Ltd., RapportKE)
0xB32C0000 C:\Windows\System32\drivers\tcpipreg.sys 49152 bytes (Microsoft Corporation, TCP/IP Registry Compatibility Driver)
0xB3309000 C:\Windows\System32\DRIVERS\tssecsrv.sys 49152 bytes (Microsoft Corporation, TS Security Filter Driver)
0x8E77E000 C:\Windows\System32\drivers\vga.sys 49152 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0x8E368000 C:\Windows\System32\drivers\watchdog.sys 49152 bytes (Microsoft Corporation, Watchdog Driver)
0x8E9EE000 C:\Windows\System32\Drivers\dump_dumpata.sys 45056 bytes
0x893F1000 C:\Windows\system32\DRIVERS\kbdclass.sys 45056 bytes (Microsoft Corporation, Keyboard Class Driver)
0x8E515000 C:\Windows\system32\DRIVERS\mouclass.sys 45056 bytes (Microsoft Corporation, Mouse Class Driver)
0x8E7BB000 C:\Windows\System32\Drivers\Msfs.SYS 45056 bytes (Microsoft Corporation, Mailslot driver)
0x8E49F000 C:\Windows\system32\DRIVERS\ndistapi.sys 45056 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0x8E47D000 C:\Windows\system32\DRIVERS\TDI.SYS 45056 bytes (Microsoft Corporation, TDI Wrapper)
0xB32FE000 C:\Windows\system32\drivers\tdtcp.sys 45056 bytes (Microsoft Corporation, TCP Transport Driver)
0x891F2000 C:\Windows\system32\DRIVERS\tunnel.sys 45056 bytes (Microsoft Corporation, Microsoft Tunnel Interface Driver)
0x8E374000 C:\Windows\system32\DRIVERS\usbuhci.sys 45056 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0x8E7F3000 C:\Windows\System32\Drivers\aswTdi.SYS 40960 bytes (AVAST Software, avast! TDI Filter Driver)
0x83ECD000 C:\Windows\system32\DRIVERS\BATTC.SYS 40960 bytes (Microsoft Corporation, Battery Class Driver)
0x8EA40000 C:\Windows\System32\drivers\Dxapi.sys 40960 bytes (Microsoft Corporation, DirectX API Driver)
0x8E522000 C:\Windows\system32\DRIVERS\mssmbios.sys 40960 bytes (Microsoft Corporation, System Management BIOS Driver)
0x8EBA0000 C:\Windows\system32\DRIVERS\ndisuio.sys 40960 bytes (Microsoft Corporation, NDIS User mode I/O driver)
0x8E963000 C:\Windows\system32\drivers\nsiproxy.sys 40960 bytes (Microsoft Corporation, NSI Proxy)
0xB32B6000 C:\Windows\System32\Drivers\secdrv.SYS 40960 bytes (Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K., Macrovision SECURITY Driver)
0x8E3F6000 C:\Windows\system32\DRIVERS\serenum.sys 40960 bytes (Microsoft Corporation, Serial Port Enumerator)
0xB33C1000 C:\Windows\system32\DRIVERS\asyncmac.sys 36864 bytes (Microsoft Corporation, MS Remote Access serial network driver)
0xB33D6000 C:\Windows\System32\Drivers\BlackBox.SYS 36864 bytes (RKU Driver)
0x891C9000 C:\Windows\system32\drivers\crcdisk.sys 36864 bytes (Microsoft Corporation, Disk Block Verification Filter Driver)
0x8E767000 C:\Windows\System32\Drivers\Fs_Rec.SYS 36864 bytes (Microsoft Corporation, File System Recognizer Driver)
0x8EA18000 C:\Windows\system32\DRIVERS\hidusb.sys 36864 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)
0x83FC4000 C:\Windows\System32\Drivers\PxHelp20.sys 36864 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)
0x8E7D4000 C:\Windows\System32\DRIVERS\rasacd.sys 36864 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0x97E90000 C:\Windows\System32\TSDDD.dll 36864 bytes (Microsoft Corporation, Framebuffer Display Driver)
0x891FD000 C:\Windows\system32\DRIVERS\tunmp.sys 36864 bytes (Microsoft Corporation, Microsoft Tunnel Interface Driver)
0x83E83000 C:\Windows\system32\drivers\WMILIB.SYS 36864 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0xB334C000 C:\Windows\system32\drivers\WOEM_3_2a.sys 36864 bytes
0x83F5C000 C:\Windows\system32\drivers\atapi.sys 32768 bytes (Microsoft Corporation, ATAPI IDE Miniport Driver)
0x83C8B000 C:\Windows\system32\BOOTVID.dll 32768 bytes (Microsoft Corporation, VGA Boot Driver)
0x8E9F9000 C:\Windows\System32\Drivers\dump_atapi.sys 32768 bytes
0x8EA38000 C:\Windows\system32\DRIVERS\mouhid.sys 32768 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0x83E8C000 C:\Windows\system32\drivers\msisadrv.sys 32768 bytes (Microsoft Corporation, ISA Driver)
0x8E7AB000 C:\Windows\System32\DRIVERS\RDPCDD.sys 32768 bytes (Microsoft Corporation, RDP Miniport)
0x8E7B3000 C:\Windows\system32\drivers\rdpencdd.sys 32768 bytes (Microsoft Corporation, RDP Miniport)
0x8914D000 C:\Windows\System32\Drivers\spldr.sys 32768 bytes (Microsoft Corporation, loader for security processor)
0xB32F6000 C:\Windows\system32\DRIVERS\xaudio.sys 32768 bytes (Conexant Systems, Inc., Modem Audio Device Driver)
0x8E777000 C:\Windows\System32\Drivers\Beep.SYS 28672 bytes (Microsoft Corporation, BEEP Driver)
0x8EA31000 C:\Windows\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0x83F30000 C:\Windows\system32\drivers\intelide.sys 28672 bytes (Microsoft Corporation, Intel PCI IDE Driver)
0x83C03000 C:\Windows\system32\kdcom.dll 28672 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0x8E770000 C:\Windows\System32\Drivers\Null.SYS 28672 bytes (Microsoft Corporation, NULL Driver)
0xB31CD000 C:\Windows\system32\DRIVERS\parvdm.sys 28672 bytes (Microsoft Corporation, VDM Parallel Driver)
0x83F45000 C:\Windows\system32\DRIVERS\pciide.sys 28672 bytes (Microsoft Corporation, Generic PCI IDE Bus Driver)
0x88C00000 C:\Windows\System32\Drivers\GEARAspiWDM.sys 24576 bytes (GEAR Software Inc., CD DVD Filter)
0x8E854000 C:\Windows\System32\Drivers\aswRdr.SYS 20480 bytes (AVAST Software, avast! TDI RDR Driver)
0xB31D4000 C:\Windows\system32\DRIVERS\mdmxsdk.sys 16384 bytes (Conexant, Diagnostic Interface x86 Driver)
0x8EAAB000 C:\Windows\System32\Drivers\aswFsBlk.SYS 12288 bytes (AVAST Software, avast! File System Access Blocking Driver)
0x83ECA000 C:\Windows\system32\DRIVERS\compbatt.sys 12288 bytes (Microsoft Corporation, Composite Battery Driver)
0xB32CC000 C:\Windows\system32\DRIVERS\psi_mf.sys 12288 bytes (Secunia, Secunia PSI Driver)
0x8E520000 C:\Windows\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0x8EA16000 C:\Windows\system32\DRIVERS\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
==============================================
>Stealth
==============================================
OTL logfile created on: 6/12/2011 9:43:30 PM - Run 1
OTL by OldTimer - Version 3.2.24.0 Folder = C:\Users\Sarah\Desktop
Windows Vista Home Premium Edition Service Pack 2 (Version = 6.0.6002) - Type = NTWorkstation
Internet Explorer (Version = 8.0.6001.19048)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.99 Gb Total Physical Memory | 0.91 Gb Available Physical Memory | 45.55% Memory free
4.22 Gb Paging File | 2.99 Gb Available in Paging File | 70.96% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files
Drive C: | 362.81 Gb Total Space | 278.83 Gb Free Space | 76.85% Space Free | Partition Type: NTFS
Drive D: | 9.80 Gb Total Space | 4.56 Gb Free Space | 46.58% Space Free | Partition Type: NTFS
Drive E: | 14.41 Mb Total Space | 0.00 Mb Free Space | 0.00% Space Free | Partition Type: CDFS

Computer Name: SARAH-PC | User Name: Sarah | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/06/12 21:42:33 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Users\Sarah\Desktop\OTL.exe
PRC - [2011/06/08 20:42:38 | 000,240,288 | ---- | M] (Adobe Systems, Inc.) -- C:\Windows\System32\Macromed\Flash\FlashUtil10s_ActiveX.exe
PRC - [2011/05/11 23:26:44 | 000,313,160 | ---- | M] (Smilebox, Inc.) -- C:\Users\Sarah\AppData\Roaming\Smilebox\SmileboxTray.exe
PRC - [2011/04/28 14:34:42 | 001,550,136 | ---- | M] (Trusteer Ltd.) -- C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
PRC - [2011/04/28 14:34:42 | 000,870,200 | ---- | M] (Trusteer Ltd.) -- C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe
PRC - [2011/04/19 01:44:40 | 000,993,848 | ---- | M] (Secunia) -- C:\Program Files\Secunia\PSI\psia.exe
PRC - [2011/04/19 01:44:40 | 000,399,416 | ---- | M] (Secunia) -- C:\Program Files\Secunia\PSI\sua.exe
PRC - [2011/04/19 01:44:40 | 000,291,896 | ---- | M] (Secunia) -- C:\Program Files\Secunia\PSI\psi_tray.exe
PRC - [2011/02/25 10:46:22 | 000,249,648 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Microsoft\BingBar\SeaPort.EXE
PRC - [2011/01/13 03:47:34 | 003,396,624 | ---- | M] (AVAST Software) -- C:\Program Files\Alwil Software\Avast5\AvastUI.exe
PRC - [2011/01/13 03:47:33 | 000,040,384 | ---- | M] (AVAST Software) -- C:\Program Files\Alwil Software\Avast5\AvastSvc.exe
PRC - [2010/09/13 19:51:03 | 003,037,696 | ---- | M] (Crawler.com) -- C:\Program Files\Spyware Terminator\SpywareTerminatorUpdate.exe
PRC - [2010/09/13 19:51:03 | 002,176,512 | ---- | M] (Crawler.com) -- C:\Program Files\Spyware Terminator\SpywareTerminatorShield.Exe
PRC - [2010/09/13 19:51:03 | 000,488,960 | ---- | M] (Crawler.com) -- C:\Program Files\Spyware Terminator\sp_rsser.exe
PRC - [2009/05/08 05:53:34 | 000,174,424 | ---- | M] (Yahoo! Inc.) -- C:\Program Files\Yahoo!\common\YMailAdvisor.exe
PRC - [2009/04/11 01:27:36 | 002,926,592 | ---- | M] (Microsoft Corporation) -- C:\Windows\explorer.exe
PRC - [2009/02/23 08:05:34 | 000,111,856 | ---- | M] (Yahoo! Inc) -- C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe
PRC - [2008/11/09 15:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) -- C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
PRC - [2008/01/19 02:38:38 | 001,008,184 | ---- | M] (Microsoft Corporation) -- C:\Program Files\Windows Defender\MSASCui.exe
PRC - [2007/02/08 21:39:34 | 000,036,904 | ---- | M] (McAfee, Inc.) -- C:\Program Files\SiteAdvisor\6261\SiteAdv.exe
PRC - [2006/12/28 22:11:00 | 004,317,184 | ---- | M] (Realtek Semiconductor) -- C:\Windows\RtHDVCpl.exe
PRC - [2006/11/07 16:34:26 | 000,053,248 | ---- | M] (Chicony) -- C:\Windows\ModPS2Key.exe
PRC - [2006/11/07 16:08:40 | 000,547,840 | ---- | M] () -- C:\Windows\zHotkey.exe


========== Modules (SafeList) ==========

MOD - [2011/06/12 21:42:33 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Users\Sarah\Desktop\OTL.exe
MOD - [2011/01/13 03:47:35 | 000,189,728 | ---- | M] (AVAST Software) -- C:\Program Files\Alwil Software\Avast5\snxhk.dll
MOD - [2010/08/31 10:43:52 | 001,686,016 | ---- | M] (Microsoft Corporation) -- C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.6002.18305_none_5cb72f2a088b0ed3\comctl32.dll


========== Win32 Services (SafeList) ==========

SRV - [2011/04/28 14:34:42 | 000,870,200 | ---- | M] (Trusteer Ltd.) [Auto | Running] -- C:\Program Files\Trusteer\Rapport\bin\RapportMgmtService.exe -- (RapportMgmtService)
SRV - [2011/04/19 01:44:40 | 000,993,848 | ---- | M] (Secunia) [Auto | Running] -- C:\Program Files\Secunia\PSI\PSIA.exe -- (Secunia PSI Agent)
SRV - [2011/04/19 01:44:40 | 000,399,416 | ---- | M] (Secunia) [Auto | Running] -- C:\Program Files\Secunia\PSI\sua.exe -- (Secunia Update Agent)
SRV - [2011/02/28 18:44:14 | 000,183,560 | ---- | M] (Microsoft Corporation.) [On_Demand | Stopped] -- C:\Program Files\Microsoft\BingBar\BBSvc.EXE -- (BBSvc)
SRV - [2011/02/25 10:46:22 | 000,249,648 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Microsoft\BingBar\SeaPort.EXE -- (SeaPort)
SRV - [2011/01/13 03:47:33 | 000,040,384 | ---- | M] (AVAST Software) [Auto | Running] -- C:\Program Files\Alwil Software\Avast5\AvastSvc.exe -- (avast! Antivirus)
SRV - [2010/09/13 19:51:03 | 000,488,960 | ---- | M] (Crawler.com) [Auto | Running] -- C:\Program Files\Spyware Terminator\sp_rsser.exe -- (sp_rssrv)
SRV - [2009/03/03 14:53:08 | 000,033,176 | ---- | M] (NOS Microsystems Ltd.) [On_Demand | Stopped] -- C:\Program Files\NOS\bin\getPlus_HelperSvc.exe -- (getPlus® Helper) getPlus®
SRV - [2008/11/09 15:48:14 | 000,602,392 | ---- | M] (Yahoo! Inc.) [Auto | Running] -- C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe -- (YahooAUService)
SRV - [2008/05/05 17:25:46 | 000,165,416 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files\Gateway Games\Gateway Game Console\GameConsoleService.exe -- (GameConsoleService)
SRV - [2008/01/19 02:38:24 | 000,272,952 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV - [2007/12/08 17:45:44 | 000,102,400 | ---- | M] () [Auto | Stopped] -- C:\Windows\System32\Event Agent\Bin\spoolsv .exe -- (System Event Agent)


========== Driver Services (SafeList) ==========

DRV - File not found [Kernel | On_Demand | Running] -- -- (WOEM_3_2a) WinPcap Packet Driver (WOEM_3_2a)
DRV - [2011/05/03 23:18:06 | 000,057,144 | ---- | M] (Trusteer Ltd.) [Kernel | System | Running] -- C:\ProgramData\Trusteer\Rapport\store\exts\RapportCerberus\26169\RapportCerberus_26169.sys -- (RapportCerberus_26169)
DRV - [2011/04/28 14:34:50 | 000,066,360 | ---- | M] (Trusteer Ltd.) [Kernel | System | Running] -- C:\Program Files\Trusteer\Rapport\bin\RapportEI.sys -- (RapportEI)
DRV - [2011/04/28 14:34:50 | 000,053,816 | ---- | M] (Trusteer Ltd.) [Kernel | Boot | Running] -- C:\Windows\System32\Drivers\RapportKELL.sys -- (RapportKELL)
DRV - [2011/04/28 14:34:48 | 000,158,904 | ---- | M] (Trusteer Ltd.) [Kernel | System | Running] -- C:\Program Files\Trusteer\Rapport\bin\RapportPG.sys -- (RapportPG)
DRV - [2011/01/13 03:41:16 | 000,294,608 | ---- | M] (AVAST Software) [Kernel | System | Running] -- C:\Windows\System32\drivers\aswSP.sys -- (aswSP)
DRV - [2011/01/13 03:40:16 | 000,047,440 | ---- | M] (AVAST Software) [Kernel | System | Running] -- C:\Windows\System32\drivers\aswTdi.sys -- (aswTdi)
DRV - [2011/01/13 03:37:30 | 000,023,632 | ---- | M] (AVAST Software) [Kernel | System | Running] -- C:\Windows\System32\drivers\aswRdr.sys -- (aswRdr)
DRV - [2011/01/13 03:37:19 | 000,051,280 | ---- | M] (AVAST Software) [File_System | Auto | Running] -- C:\Windows\System32\drivers\aswMonFlt.sys -- (aswMonFlt)
DRV - [2011/01/13 03:37:09 | 000,017,744 | ---- | M] (AVAST Software) [File_System | Auto | Running] -- C:\Windows\System32\drivers\aswFsBlk.sys -- (aswFsBlk)
DRV - [2010/09/13 19:51:03 | 000,142,592 | ---- | M] () [Kernel | System | Running] -- C:\Windows\System32\drivers\sp_rsdrv2.sys -- (sp_rsdrv2)
DRV - [2010/09/01 03:30:58 | 000,015,544 | ---- | M] (Secunia) [File_System | On_Demand | Running] -- C:\Windows\System32\drivers\psi_mf.sys -- (PSI)
DRV - [2007/07/13 08:18:20 | 000,050,688 | ---- | M] (Realtek Semiconductor Corporation ) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\Rtnicxp.sys -- (RTL8023xp)
DRV - [2007/06/29 09:11:02 | 000,008,704 | ---- | M] (Conexant Systems, Inc.) [Kernel | Auto | Running] -- C:\Windows\System32\drivers\XAudio.sys -- (XAudio)
DRV - [2007/06/20 03:28:38 | 000,267,264 | ---- | M] (Conexant Systems, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\System32\drivers\HSXHWBS2.sys -- (HSXHWBS2)
DRV - [2006/11/02 02:30:56 | 002,589,184 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\NETw2v32.sys -- (NETw2v32) Intel®
DRV - [2006/11/02 02:30:53 | 000,045,056 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\System32\drivers\bcm4sbxp.sys -- (bcm4sbxp)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5468
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Search_URL = http://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5468
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,CustomSearch = http://us.rd.yahoo.com/customize/ie/defaults/cs/msgr9/*http://www.yahoo.com/ext/search/search.html
IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5468


IE - HKU\.DEFAULT\SOFTWARE\Microsoft\Internet Explorer\Main,Default_page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5468
IE - HKU\.DEFAULT\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5468
IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\SOFTWARE\Microsoft\Internet Explorer\Main,Default_page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5468
IE - HKU\S-1-5-18\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5468
IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ie/defaults/sp/msgr9/*http://www.yahoo.com
IE - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\SOFTWARE\Microsoft\Internet Explorer\Main,SearchDefaultBranded = 1
IE - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/?fr=fptb-ygames
IE - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\SOFTWARE\Microsoft\Internet Explorer\Main,StartPageCache = 1
IE - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\..\URLSearchHook: {81017EA9-9AA8-4A6A-9734-7AF40E7D593F} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\YTNavAssist.dll (Yahoo! Inc.)
IE - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\..\URLSearchHook: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll (Yahoo! Inc.)
IE - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local

IE - HKU\Sarah-PC_Mcx1\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

FF - HKLM\software\mozilla\Firefox\Extensions\\m3ffxtbr@mywebsearch.com: C:\Program Files\MyWebSearch\bar\1.bin
FF - HKLM\software\mozilla\Firefox\Extensions\\{3252b9ae-c69a-4eaf-9502-dc9c1f6c009e}: C:\Program Files\Microsoft\Search Enhancement Pack\Default Manager\DMExtension\ [2011/01/26 04:03:09 | 000,000,000 | ---D | M]


O1 HOSTS File: ([2006/09/18 16:41:30 | 000,000,761 | ---- | M]) - C:\Windows\System32\drivers\etc\hosts
O1 - Hosts: 127.0.0.1 localhost
O1 - Hosts: ::1 localhost
O2 - BHO: (&Yahoo! Toolbar Helper) - {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll (Yahoo! Inc.)
O2 - BHO: (Adobe PDF Reader Link Helper) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll (Adobe Systems Incorporated)
O2 - BHO: (no name) - {089FD14D-132B-48FC-8861-0048AE113215} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll ()
O2 - BHO: (Google Toolbar Helper) - {AA58ED58-01DD-4d91-8333-CF10577473F7} - c:\Program Files\Google\GoogleToolbar2.dll (Google Inc.)
O2 - BHO: (CBrowserHelperObject Object) - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\google\BAE.dll (Gateway Inc.)
O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O2 - BHO: (SingleInstance Class) - {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\YTSingleInstance.dll (Yahoo! Inc)
O3 - HKLM\..\Toolbar: (McAfee SiteAdvisor) - {0BF43445-2F28-4351-9252-17FE6E806AA0} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll ()
O3 - HKLM\..\Toolbar: (&Google) - {2318C2B1-4965-11d4-9B18-009027A5CD4F} - c:\Program Files\Google\GoogleToolbar2.dll (Google Inc.)
O3 - HKLM\..\Toolbar: (Bing Bar) - {8dcb7100-df86-4384-8842-8fa844297b3f} - C:\Program Files\Microsoft\BingBar\BingExt.dll (Microsoft Corporation.)
O3 - HKLM\..\Toolbar: (Yahoo! Toolbar) - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files\Yahoo!\Companion\Installs\cpn5\yt.dll (Yahoo! Inc.)
O3 - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\..\Toolbar\WebBrowser: (&Google) - {2318C2B1-4965-11D4-9B18-009027A5CD4F} - c:\Program Files\Google\GoogleToolbar2.dll (Google Inc.)
O4 - HKLM..\Run: [avast5] C:\Program Files\Alwil Software\Avast5\AvastUI.exe (AVAST Software)
O4 - HKLM..\Run: [BigFix] File not found
O4 - HKLM..\Run: [CCLite] C:\Windows\System32\Event Agent\ea.exe (ms)
O4 - HKLM..\Run: [CHotkey] C:\Windows\zHotkey.exe ()
O4 - HKLM..\Run: [Event Agent] C:\Windows\System32\Event Agent\Bin\smss .exe ()
O4 - HKLM..\Run: [Malwarebytes' Anti-Malware (reboot)] C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe (Malwarebytes Corporation)
O4 - HKLM..\Run: [ModPS2] C:\Windows\ModPS2Key.exe (Chicony)
O4 - HKLM..\Run: [RtHDVCpl] C:\Windows\RtHDVCpl.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [ShowWnd] C:\Windows\ShowWnd.exe ()
O4 - HKLM..\Run: [SiteAdvisor] C:\Program Files\SiteAdvisor\6261\SiteAdv.exe (McAfee, Inc.)
O4 - HKLM..\Run: [SpywareTerminator] C:\Program Files\Spyware Terminator\SpywareTerminatorShield.exe (Crawler.com)
O4 - HKLM..\Run: [Windows Defender] C:\Program Files\Windows Defender\MSASCui.exe (Microsoft Corporation)
O4 - HKLM..\Run: [YMailAdvisor] C:\Program Files\Yahoo!\Common\YMailAdvisor.exe (Yahoo! Inc.)
O4 - HKLM..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe (Yahoo! Inc)
O4 - HKU\S-1-5-19..\Run: [WindowsWelcomeCenter] C:\Windows\System32\oobefldr.dll (Microsoft Corporation)
O4 - HKU\S-1-5-20..\Run: [WindowsWelcomeCenter] C:\Windows\System32\oobefldr.dll (Microsoft Corporation)
O4 - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000..\Run: [Search Protection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe (Yahoo! Inc)
O4 - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000..\Run: [SmileboxTray] C:\Users\Sarah\AppData\Roaming\Smilebox\SmileboxTray.exe (Smilebox, Inc.)
O4 - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000..\Run: [SpywareTerminatorUpdate] C:\Program Files\Spyware Terminator\SpywareTerminatorUpdate.exe (Crawler.com)
O4 - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000..\Run: [YSearchProtection] C:\Program Files\Yahoo!\Search Protection\SearchProtection.exe (Yahoo! Inc)
O4 - HKU\Sarah-PC_Mcx1..\Run: [WindowsWelcomeCenter] C:\Windows\System32\oobefldr.dll (Microsoft Corporation)
O8 - Extra context menu item: Add to Google Photos Screensa&ver - C:\Windows\System32\GPhotos.scr (Google Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O15 - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\..Trusted Domains: localhost ([]http in Local intranet)
O15 - HKU\S-1-5-21-2586906720-2871239593-3476299853-1000\..Trusted Ranges: GD ([http] in Local intranet)
O16 - DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} http://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab (Facebook Photo Uploader 5 Control)
O16 - DPF: {15B782AF-55D8-11D1-B477-006097098764} http://download.macromedia.com/pub/shockwave/cabs/authorware/awswax65.cab (Macromedia Authorware Web Player Control)
O16 - DPF: {3860DD98-0549-4D50-AA72-5D17D200EE10} http://cdn.scan.onecare.live.com/resource/download/scanner/en-us/wlscctrl2.cab (Windows Live OneCare safety scanner control)
O16 - DPF: {48DD0448-9209-4F81-9F6D-D83562940134} http://lads.myspace.com/upload/MySpaceUploader1006.cab (MySpace Uploader Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab (Reg Error: Key error.)
O16 - DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} http://web1.shutterfly.com/downloads/Uploader.cab (Shutterfly Picture Upload Plugin)
O16 - DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} http://offers.e-centives.com/cif/download/bin/actxcab.cab (CBSTIEPrint Class)
O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab (Java Plug-in 1.6.0_07)
O16 - DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
O16 - DPF: {CF40ACC5-E1BB-4AFF-AC72-04C2F616BCA7} http://wwwimages.adobe.com/www.adobe.com/products/acrobat/nos/gp.cab (get_atlcom Class)
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553557800} http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab (Reg Error: Key error.)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 192.168.1.254
O18 - Protocol\Handler\siteadvisor {3A5DC592-7723-4EAA-9EE6-AF4222BCF879} - C:\Program Files\SiteAdvisor\6261\SiteAdv.dll ()
O20 - AppInit_DLLs: (C:\PROGRA~1\Google\GOOGLE~1\GOEC62~1.DLL) - C:\Program Files\Google\Google Desktop Search\GoogleDesktopNetwork3.dll (Google)
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20 - Winlogon\Notify\Event Agent: DllName - CustomEvents.dll - C:\Windows\System32\CustomEvents.dll ()
O24 - Desktop WallPaper: C:\Users\Sarah\Pictures\2011-05-06\IMG_0171.JPG
O24 - Desktop BackupWallPaper: C:\Users\Sarah\Pictures\2011-05-06\IMG_0171.JPG
O32 - HKLM CDRom: AutoRun - 1
O32 - AutoRun File - [2006/09/18 16:43:36 | 000,000,024 | ---- | M] () - C:\autoexec.bat -- [ NTFS ]
O32 - AutoRun File - [2004/04/30 19:01:00 | 000,000,053 | -HS- | M] () - D:\Autorun.inf -- [ NTFS ]
O33 - MountPoints2\{a194f33a-3306-11de-b0fb-001bb97137bc}\Shell - "" = AutoRun
O33 - MountPoints2\{a194f33a-3306-11de-b0fb-001bb97137bc}\Shell\AutoRun\command - "" = J:\LaunchU3.exe -a
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/06/12 21:42:21 | 000,580,608 | ---- | C] (OldTimer Tools) -- C:\Users\Sarah\Desktop\OTL.exe
[2011/06/04 14:21:03 | 000,000,000 | ---D | C] -- C:\ProgramData\GAMEON
[2011/06/04 12:41:49 | 000,000,000 | ---D | C] -- C:\Users\Sarah\AppData\Local\AirportMania2
[2011/06/04 09:51:36 | 000,607,222 | R--- | C] (Swearware) -- C:\Users\Sarah\Desktop\dds.scr
[2011/05/26 22:25:36 | 000,000,000 | ---D | C] -- C:\Windows\en
[2011/05/26 22:23:57 | 000,000,000 | R--D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Live
[2011/05/26 22:22:48 | 000,000,000 | ---D | C] -- C:\Program Files\Microsoft SQL Server Compact Edition
[2011/05/26 22:20:22 | 000,000,000 | ---D | C] -- C:\Program Files\Windows Live
[2011/05/26 22:19:56 | 000,515,416 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\XAudio2_5.dll
[2011/05/26 22:19:56 | 000,453,456 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\d3dx10_42.dll
[2011/05/26 22:19:56 | 000,069,464 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\XAPOFX1_3.dll
[2011/05/26 22:19:49 | 003,426,072 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\d3dx9_32.dll
[2011/05/26 22:07:08 | 000,000,000 | ---D | C] -- C:\Users\Sarah\AppData\Local\Windows Live
[2011/05/26 22:07:06 | 000,000,000 | ---D | C] -- C:\Program Files\Common Files\Windows Live
[2011/05/26 22:06:32 | 000,754,688 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\webservices.dll
[2011/05/25 20:41:15 | 000,000,000 | ---D | C] -- C:\ProgramData\Sun
[2011/05/25 20:40:31 | 000,472,808 | ---- | C] (Sun Microsystems, Inc.) -- C:\Windows\System32\deployJava1.dll
[2011/05/25 20:40:31 | 000,157,472 | ---- | C] (Sun Microsystems, Inc.) -- C:\Windows\System32\javaws.exe
[2011/05/25 20:40:31 | 000,145,184 | ---- | C] (Sun Microsystems, Inc.) -- C:\Windows\System32\javaw.exe
[2011/05/25 20:40:31 | 000,145,184 | ---- | C] (Sun Microsystems, Inc.) -- C:\Windows\System32\java.exe
[2011/05/25 20:40:01 | 000,000,000 | ---D | C] -- C:\Program Files\MSECache
[2011/05/25 20:37:03 | 000,404,640 | ---- | C] (Adobe Systems Incorporated) -- C:\Windows\System32\FlashPlayerCPLApp.cpl
[2011/05/25 20:33:31 | 000,000,000 | ---D | C] -- C:\Users\Sarah\AppData\Local\Secunia PSI
[2011/05/25 20:33:24 | 000,000,000 | ---D | C] -- C:\Program Files\Secunia
[2011/05/25 02:04:35 | 000,041,680 | ---- | C] (Microsoft Corporation) -- C:\Windows\System32\drivers\vlbxsjek.sys
[2011/05/24 21:48:11 | 000,000,000 | ---D | C] -- C:\Users\Sarah\AppData\Roaming\Malwarebytes
[2011/05/24 21:47:54 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Malwarebytes' Anti-Malware
[2011/05/24 21:47:53 | 000,038,224 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\System32\drivers\mbamswissarmy.sys
[2011/05/24 21:47:53 | 000,000,000 | ---D | C] -- C:\ProgramData\Malwarebytes
[2011/05/24 21:47:50 | 000,020,952 | ---- | C] (Malwarebytes Corporation) -- C:\Windows\System32\drivers\mbam.sys
[2011/05/24 21:47:50 | 000,000,000 | ---D | C] -- C:\Program Files\Malwarebytes' Anti-Malware
[2011/05/24 20:45:42 | 000,000,000 | ---D | C] -- C:\Windows\System32\store
[2011/05/24 20:08:40 | 000,000,000 | ---D | C] -- C:\Users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Windows Vista Recovery
[2011/05/24 17:02:14 | 000,000,000 | ---D | C] -- C:\Users\Sarah\AppData\Roaming\Jumb-O-Fun Games
[2011/05/23 18:16:30 | 000,000,000 | ---D | C] -- C:\Users\Sarah\AppData\Roaming\Awem
[2011/05/21 15:12:48 | 000,000,000 | ---D | C] -- C:\Users\Sarah\AppData\Roaming\Friday's games
[2011/05/18 19:29:04 | 000,000,000 | ---D | C] -- C:\Users\Sarah\AppData\Roaming\aliasworlds
[2011/05/18 19:29:04 | 000,000,000 | ---D | C] -- C:\ProgramData\aliasworlds
[1 C:\Windows\System32\*.tmp files -> C:\Windows\System32\*.tmp -> ]
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files - Modified Within 30 Days ==========

[2011/06/12 21:42:33 | 000,580,608 | ---- | M] (OldTimer Tools) -- C:\Users\Sarah\Desktop\OTL.exe
[2011/06/12 20:44:02 | 000,003,168 | ---- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-1.C7483456-A289-439d-8115-601632D005A0
[2011/06/12 20:44:02 | 000,003,168 | ---- | M] () -- C:\Windows\System32\7B296FB0-376B-497e-B012-9C450E1B7327-2P-0.C7483456-A289-439d-8115-601632D005A0
[2011/06/12 15:27:09 | 000,139,264 | ---- | M] () -- C:\Users\Sarah\Desktop\RKUnhookerLE.EXE
[2011/06/12 14:06:53 | 000,000,422 | -H-- | M] () -- C:\Windows\tasks\User_Feed_Synchronization-{78C689B9-E946-496F-8AFB-CD976AB1D84A}.job
[2011/06/12 11:31:20 | 000,000,868 | ---- | M] () -- C:\Windows\tasks\Google Software Updater.job
[2011/06/10 16:49:23 | 000,604,264 | ---- | M] () -- C:\Windows\System32\perfh009.dat
[2011/06/10 16:49:23 | 000,103,964 | ---- | M] () -- C:\Windows\System32\perfc009.dat
[2011/06/10 16:44:00 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2011/06/10 16:43:28 | 2138,628,096 | -HS- | M] () -- C:\hiberfil.sys
[2011/06/08 20:42:38 | 000,404,640 | ---- | M] (Adobe Systems Incorporated) -- C:\Windows\System32\FlashPlayerCPLApp.cpl
[2011/06/04 14:18:16 | 000,001,098 | ---- | M] () -- C:\Users\Sarah\Desktop\Yahoo! Games - Games And Online Games.lnk
[2011/06/04 09:51:46 | 000,607,222 | R--- | M] (Swearware) -- C:\Users\Sarah\Desktop\dds.scr
[2011/06/04 09:50:01 | 000,000,000 | ---- | M] () -- C:\Users\Sarah\defogger_reenable
[2011/05/27 03:17:42 | 000,297,328 | ---- | M] () -- C:\Windows\System32\FNTCACHE.DAT
[2011/05/25 20:40:10 | 000,472,808 | ---- | M] (Sun Microsystems, Inc.) -- C:\Windows\System32\deployJava1.dll
[2011/05/25 20:40:10 | 000,157,472 | ---- | M] (Sun Microsystems, Inc.) -- C:\Windows\System32\javaws.exe
[2011/05/25 20:40:10 | 000,145,184 | ---- | M] (Sun Microsystems, Inc.) -- C:\Windows\System32\javaw.exe
[2011/05/25 20:40:10 | 000,145,184 | ---- | M] (Sun Microsystems, Inc.) -- C:\Windows\System32\java.exe
[2011/05/25 20:33:25 | 000,000,899 | ---- | M] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Secunia PSI Tray.lnk
[2011/05/25 02:04:36 | 000,041,680 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\drivers\vlbxsjek.sys
[2011/05/24 21:47:54 | 000,000,930 | ---- | M] () -- C:\Users\Sarah\Application Data\Microsoft\Internet Explorer\Quick Launch\Malwarebytes' Anti-Malware.lnk
[2011/05/24 21:47:54 | 000,000,906 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes' Anti-Malware.lnk
[2011/05/24 20:08:47 | 000,000,160 | ---- | M] () -- C:\ProgramData\~48226040r
[2011/05/24 20:08:47 | 000,000,136 | ---- | M] () -- C:\ProgramData\~48226040
[2011/05/24 20:08:37 | 000,000,336 | ---- | M] () -- C:\ProgramData\48226040
[2011/05/24 20:05:37 | 161,171,069 | ---- | M] () -- C:\Windows\MEMORY.DMP
[1 C:\Windows\System32\*.tmp files -> C:\Windows\System32\*.tmp -> ]
[1 C:\Windows\*.tmp files -> C:\Windows\*.tmp -> ]

========== Files Created - No Company Name ==========

[2011/06/12 15:26:54 | 000,139,264 | ---- | C] () -- C:\Users\Sarah\Desktop\RKUnhookerLE.EXE
[2011/06/04 09:50:01 | 000,000,000 | ---- | C] () -- C:\Users\Sarah\defogger_reenable
[2011/05/26 22:23:44 | 000,001,158 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Live Movie Maker.lnk
[2011/05/26 22:23:02 | 000,001,227 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Live Photo Gallery.lnk
[2011/05/26 22:22:24 | 000,001,037 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Live Mail.lnk
[2011/05/26 22:21:58 | 000,002,025 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Windows Live Messenger.lnk
[2011/05/25 20:33:25 | 000,000,899 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\Secunia PSI Tray.lnk
[2011/05/25 20:33:25 | 000,000,862 | ---- | C] () -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Secunia PSI.lnk
[2011/05/24 21:47:54 | 000,000,930 | ---- | C] () -- C:\Users\Sarah\Application Data\Microsoft\Internet Explorer\Quick Launch\Malwarebytes' Anti-Malware.lnk
[2011/05/24 21:47:54 | 000,000,906 | ---- | C] () -- C:\Users\Public\Desktop\Malwarebytes' Anti-Malware.lnk
[2011/05/24 20:08:47 | 000,000,160 | ---- | C] () -- C:\ProgramData\~48226040r
[2011/05/24 20:08:46 | 000,000,136 | ---- | C] () -- C:\ProgramData\~48226040
[2011/05/24 20:08:37 | 000,000,336 | ---- | C] () -- C:\ProgramData\48226040
[2010/09/13 19:51:03 | 000,142,592 | ---- | C] () -- C:\Windows\System32\drivers\sp_rsdrv2.sys
[2009/08/18 14:14:33 | 000,107,612 | ---- | C] () -- C:\Windows\System32\StructuredQuerySchema.bin
[2009/08/18 14:14:32 | 000,117,248 | ---- | C] () -- C:\Windows\System32\EhStorAuthn.dll
[2009/08/12 18:17:07 | 000,000,258 | RHS- | C] () -- C:\ProgramData\ntuser.pol
[2009/08/03 15:07:42 | 000,403,816 | ---- | C] () -- C:\Windows\System32\OGACheckControl.dll
[2009/08/03 15:07:42 | 000,230,768 | ---- | C] () -- C:\Windows\System32\OGAEXEC.exe
[2008/09/12 03:00:37 | 000,018,904 | ---- | C] () -- C:\Windows\System32\StructuredQuerySchemaTrivial.bin
[2008/02/11 19:55:18 | 000,147,456 | ---- | C] () -- C:\Windows\System32\igfxCoIn_v1437.dll
[2008/01/24 20:37:23 | 000,000,680 | ---- | C] () -- C:\Users\Sarah\AppData\Local\d3d9caps.dat
[2008/01/02 17:57:36 | 000,147,456 | ---- | C] () -- C:\Windows\System32\igfxCoIn_v1409.dll
[2007/11/13 09:31:28 | 000,004,096 | ---- | C] () -- C:\Windows\d3dx.dat
[2007/09/24 23:27:36 | 000,053,248 | ---- | C] () -- C:\Windows\System32\CustomEvents.dll
[2007/09/21 18:47:32 | 000,001,994 | ---- | C] () -- C:\Users\Sarah\AppData\Roaming\wklnhst.dat
[2007/09/17 20:35:29 | 000,030,208 | ---- | C] () -- C:\Users\Sarah\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2007/04/28 18:40:50 | 000,204,800 | ---- | C] () -- C:\Windows\System32\igfxCoIn_v1227.dll
[2007/04/28 18:07:05 | 000,000,004 | ---- | C] () -- C:\Windows\Pix11.dat
[2007/04/28 17:57:09 | 000,547,840 | ---- | C] () -- C:\Windows\zHotkey.exe
[2007/04/28 17:57:09 | 000,532,544 | ---- | C] () -- C:\Windows\PIC.dll
[2007/04/28 17:57:09 | 000,036,864 | ---- | C] () -- C:\Windows\ShowWnd.exe
[2007/04/28 17:57:09 | 000,024,576 | ---- | C] () -- C:\Windows\HKNTDLL.dll
[2006/11/22 16:16:18 | 000,003,612 | ---- | C] () -- C:\Windows\ReaderString.ini
[2006/11/21 12:50:06 | 000,000,037 | ---- | C] () -- C:\Windows\sunkist.ini
[2006/11/02 07:57:28 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2006/11/02 07:47:37 | 000,297,328 | ---- | C] () -- C:\Windows\System32\FNTCACHE.DAT
[2006/11/02 07:35:32 | 000,005,632 | ---- | C] () -- C:\Windows\System32\sysprepMCE.dll
[2006/11/02 05:33:01 | 000,604,264 | ---- | C] () -- C:\Windows\System32\perfh009.dat
[2006/11/02 05:33:01 | 000,287,440 | ---- | C] () -- C:\Windows\System32\perfi009.dat
[2006/11/02 05:33:01 | 000,103,964 | ---- | C] () -- C:\Windows\System32\perfc009.dat
[2006/11/02 05:33:01 | 000,030,674 | ---- | C] () -- C:\Windows\System32\perfd009.dat
[2006/11/02 05:23:21 | 000,215,943 | ---- | C] () -- C:\Windows\System32\dssec.dat
[2006/11/02 03:58:30 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2006/11/02 03:19:00 | 000,000,741 | ---- | C] () -- C:\Windows\System32\NOISE.DAT
[2006/11/02 02:40:29 | 000,013,750 | ---- | C] () -- C:\Windows\System32\pacerprf.ini
[2006/11/02 02:25:31 | 000,673,088 | ---- | C] () -- C:\Windows\System32\mlang.dat
[2006/06/11 19:01:15 | 000,352,256 | ---- | C] () -- C:\Windows\System32\HotlineClient.exe

========== Alternate Data Streams ==========

@Alternate Data Stream - 296 bytes -> C:\Windows\System32\drivers\vlbxsjek.sys:changelist
@Alternate Data Stream - 151 bytes -> C:\ProgramData\TEMP:52FE3CCD
@Alternate Data Stream - 151 bytes -> C:\ProgramData\TEMP:03033228
@Alternate Data Stream - 149 bytes -> C:\ProgramData\TEMP:E8F2A400
@Alternate Data Stream - 145 bytes -> C:\ProgramData\TEMP:F81C19EC
@Alternate Data Stream - 141 bytes -> C:\ProgramData\TEMP:C085F80B
@Alternate Data Stream - 138 bytes -> C:\ProgramData\TEMP:A5EEB9D1
@Alternate Data Stream - 137 bytes -> C:\ProgramData\TEMP:2A8CD561
@Alternate Data Stream - 135 bytes -> C:\ProgramData\TEMP:A9E8066F
@Alternate Data Stream - 135 bytes -> C:\ProgramData\TEMP:255B2DDA
@Alternate Data Stream - 134 bytes -> C:\ProgramData\TEMP:F6FE6031
@Alternate Data Stream - 131 bytes -> C:\ProgramData\TEMP:5D9A374E
@Alternate Data Stream - 128 bytes -> C:\ProgramData\TEMP:DD780579
@Alternate Data Stream - 128 bytes -> C:\ProgramData\TEMP:2020565D
@Alternate Data Stream - 127 bytes -> C:\ProgramData\TEMP:55F142C1
@Alternate Data Stream - 125 bytes -> C:\ProgramData\TEMP:E9039033
@Alternate Data Stream - 124 bytes -> C:\ProgramData\TEMP:A53EDDED
@Alternate Data Stream - 123 bytes -> C:\ProgramData\TEMP:64A7B9DE
@Alternate Data Stream - 122 bytes -> C:\ProgramData\TEMP:962FBFE7

< End of report >

#6 SweetTech

SweetTech

    Agent ST


  • Members
  • 13,421 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Antarctica
  • Local time:09:58 PM

Posted 13 June 2011 - 11:12 AM

Hi!

OTL Fix

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.
    :Services
    :OTL
    O4 - HKLM..\Run: [BigFix] File not found
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
    O16 - DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} http://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab (Reg Error: Key error.)
    O16 - DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab (Java Plug-in 1.6.0_07)
    O16 - DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab (Java Plug-in 1.6.0_24)
    O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553557800} http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab (Reg Error: Key error.)
    O33 - MountPoints2\{a194f33a-3306-11de-b0fb-001bb97137bc}\Shell - "" = AutoRun
    O33 - MountPoints2\{a194f33a-3306-11de-b0fb-001bb97137bc}\Shell\AutoRun\command - "" = J:\LaunchU3.exe -a
    [2011/05/25 02:04:36 | 000,041,680 | ---- | M] (Microsoft Corporation) -- C:\Windows\System32\drivers\vlbxsjek.sys
    [2011/05/24 20:08:47 | 000,000,160 | ---- | M] () -- C:\ProgramData\~48226040r
    [2011/05/24 20:08:47 | 000,000,136 | ---- | M] () -- C:\ProgramData\~48226040
    [2011/05/24 20:08:37 | 000,000,336 | ---- | M] () -- C:\ProgramData\48226040
    [2011/05/24 20:08:47 | 000,000,160 | ---- | C] () -- C:\ProgramData\~48226040r
    [2011/05/24 20:08:46 | 000,000,136 | ---- | C] () -- C:\ProgramData\~48226040
    [2011/05/24 20:08:37 | 000,000,336 | ---- | C] () -- C:\ProgramData\48226040
    @Alternate Data Stream - 296 bytes -> C:\Windows\System32\drivers\vlbxsjek.sys:changelist
    @Alternate Data Stream - 151 bytes -> C:\ProgramData\TEMP:52FE3CCD
    @Alternate Data Stream - 151 bytes -> C:\ProgramData\TEMP:03033228
    @Alternate Data Stream - 149 bytes -> C:\ProgramData\TEMP:E8F2A400
    @Alternate Data Stream - 145 bytes -> C:\ProgramData\TEMP:F81C19EC
    @Alternate Data Stream - 141 bytes -> C:\ProgramData\TEMP:C085F80B
    @Alternate Data Stream - 138 bytes -> C:\ProgramData\TEMP:A5EEB9D1
    @Alternate Data Stream - 137 bytes -> C:\ProgramData\TEMP:2A8CD561
    @Alternate Data Stream - 135 bytes -> C:\ProgramData\TEMP:A9E8066F
    @Alternate Data Stream - 135 bytes -> C:\ProgramData\TEMP:255B2DDA
    @Alternate Data Stream - 134 bytes -> C:\ProgramData\TEMP:F6FE6031
    @Alternate Data Stream - 131 bytes -> C:\ProgramData\TEMP:5D9A374E
    @Alternate Data Stream - 128 bytes -> C:\ProgramData\TEMP:DD780579
    @Alternate Data Stream - 128 bytes -> C:\ProgramData\TEMP:2020565D
    @Alternate Data Stream - 127 bytes -> C:\ProgramData\TEMP:55F142C1
    @Alternate Data Stream - 125 bytes -> C:\ProgramData\TEMP:E9039033
    @Alternate Data Stream - 124 bytes -> C:\ProgramData\TEMP:A53EDDED
    @Alternate Data Stream - 123 bytes -> C:\ProgramData\TEMP:64A7B9DE
    @Alternate Data Stream - 122 bytes -> C:\ProgramData\TEMP:962FBFE7
    
    :Reg
    
    :Files
    ipconfig /flushdns /c
    :Commands
    [purity]
    [resethosts]
    [CreateRestorePoint]
    
  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.
  • If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.


NEXT:



Running TDSSKiller

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.


    Posted Image

  • If an infected file is detected, the default action will be Cure, click on Continue.


    Posted Image

  • If a suspicious file is detected, the default action will be Skip, click on Continue.


    Posted Image

  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.


    Posted Image

  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.


NEXT:



What issues are you currently experiencing with your computer?

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#7 Sarah22509

Sarah22509
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Posted 13 June 2011 - 09:40 PM

========== SERVICES/DRIVERS ==========
========== OTL ==========
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\BigFix deleted successfully.
Starting removal of ActiveX control {8AD9C840-044E-11D1-B3E9-00805F499D93}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ deleted successfully.
Registry key HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Starting removal of ActiveX control {8FFBE65D-2C9C-4669-84BD-5829DC0B603C}
C:\Windows\Downloaded Program Files\erma.inf moved successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8FFBE65D-2C9C-4669-84BD-5829DC0B603C}\ not found.
Starting removal of ActiveX control {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA}\ not found.
Starting removal of ActiveX control {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA}\ not found.
Starting removal of ActiveX control {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Starting removal of ActiveX control {D27CDB6E-AE6D-11CF-96B8-444553557800}
C:\Windows\Downloaded Program Files\swflash.inf moved successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{D27CDB6E-AE6D-11CF-96B8-444553557800}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11CF-96B8-444553557800}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{D27CDB6E-AE6D-11CF-96B8-444553557800}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{D27CDB6E-AE6D-11CF-96B8-444553557800}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{a194f33a-3306-11de-b0fb-001bb97137bc}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{a194f33a-3306-11de-b0fb-001bb97137bc}\ not found.
Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\MountPoints2\{a194f33a-3306-11de-b0fb-001bb97137bc}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{a194f33a-3306-11de-b0fb-001bb97137bc}\ not found.
File J:\LaunchU3.exe -a not found.
C:\Windows\System32\drivers\vlbxsjek.sys moved successfully.
C:\ProgramData\~48226040r moved successfully.
C:\ProgramData\~48226040 moved successfully.
C:\ProgramData\48226040 moved successfully.
File C:\ProgramData\~48226040r not found.
File C:\ProgramData\~48226040 not found.
File C:\ProgramData\48226040 not found.
Unable to delete ADS C:\Windows\System32\drivers\vlbxsjek.sys:changelist .
ADS C:\ProgramData\TEMP:52FE3CCD deleted successfully.
ADS C:\ProgramData\TEMP:03033228 deleted successfully.
ADS C:\ProgramData\TEMP:E8F2A400 deleted successfully.
ADS C:\ProgramData\TEMP:F81C19EC deleted successfully.
ADS C:\ProgramData\TEMP:C085F80B deleted successfully.
ADS C:\ProgramData\TEMP:A5EEB9D1 deleted successfully.
ADS C:\ProgramData\TEMP:2A8CD561 deleted successfully.
ADS C:\ProgramData\TEMP:A9E8066F deleted successfully.
ADS C:\ProgramData\TEMP:255B2DDA deleted successfully.
ADS C:\ProgramData\TEMP:F6FE6031 deleted successfully.
ADS C:\ProgramData\TEMP:5D9A374E deleted successfully.
ADS C:\ProgramData\TEMP:DD780579 deleted successfully.
ADS C:\ProgramData\TEMP:2020565D deleted successfully.
ADS C:\ProgramData\TEMP:55F142C1 deleted successfully.
ADS C:\ProgramData\TEMP:E9039033 deleted successfully.
ADS C:\ProgramData\TEMP:A53EDDED deleted successfully.
ADS C:\ProgramData\TEMP:64A7B9DE deleted successfully.
ADS C:\ProgramData\TEMP:962FBFE7 deleted successfully.
========== REGISTRY ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Sarah\Desktop\cmd.bat deleted successfully.
C:\Users\Sarah\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully


OTL by OldTimer - Version 3.2.24.0 log created on 06132011_213251

After running tdskiller, it said scan complete infection not found. There was no report to click, only close. It never asked me to reboot.

My start menu is empty and some shortcuts on my desktop are missing

#8 SweetTech

SweetTech

    Agent ST


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  • Local time:09:58 PM

Posted 14 June 2011 - 12:03 PM

Run this tool:

Running ComboFix
Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Note: If AVG or CA Internet Security Suite is installed, you must remove these programs before using Combofix. If for some reason these applications will not uninstall, try uninstalling with AppRemover by Opswat.
--------------------------------------------------------------------

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt for further review.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#9 Sarah22509

Sarah22509
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Posted 14 June 2011 - 05:49 PM

ComboFix 11-06-14.01 - Sarah 06/14/2011 17:27:51.1.2 - x86
Microsoft® Windows Vista™ Home Premium 6.0.6002.2.1252.1.1033.18.2039.1062 [GMT -5:00]
Running from: c:\users\Sarah\Desktop\ComboFix.exe
AV: avast! Antivirus *Disabled/Updated* {C37D8F93-0602-E43C-40AA-47DAD597F308}
SP: avast! Antivirus *Disabled/Updated* {781C6E77-2038-EBB2-7A1A-7CA8AE10B9B5}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
c:\program files\Altnet
c:\programdata\Windows
c:\users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Windows Vista Recovery
c:\users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Windows Vista Recovery\Uninstall Windows Vista Recovery.lnk
c:\users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Windows Vista Recovery\Windows Vista Recovery.lnk
c:\windows\Downloaded Program Files\f3initialsetup1.0.1.1.inf
c:\windows\security\Database\tmp.edb
c:\windows\system32\BSTIEPrintCtl1.dll
c:\windows\system32\f3PSSavr.scr
c:\windows\Update.bat
D:\Autorun.inf
.
.
((((((((((((((((((((((((( Files Created from 2011-05-14 to 2011-06-14 )))))))))))))))))))))))))))))))
.
.
2011-06-14 22:39 . 2011-06-14 22:39 -------- d-----w- c:\users\Mcx1\AppData\Local\temp
2011-06-14 22:39 . 2011-06-14 22:39 -------- d-----w- c:\users\Default\AppData\Local\temp
2011-06-14 06:35 . 2011-05-09 20:46 6962000 ----a-w- c:\programdata\Microsoft\Windows Defender\Definition Updates\{D27E1325-4251-4166-A3FB-3C97895E3A7F}\mpengine.dll
2011-06-14 02:32 . 2011-06-14 02:32 -------- d-----w- C:\_OTL
2011-06-10 21:45 . 2011-06-10 21:45 73728 ----a-w- c:\windows\system32\WOEM_3_2awoem.tmp
2011-06-04 19:21 . 2011-06-04 19:21 -------- d-----w- c:\programdata\GAMEON
2011-06-04 17:41 . 2011-06-04 17:43 -------- d-----w- c:\users\Sarah\AppData\Local\AirportMania2
2011-05-27 03:25 . 2011-05-27 03:25 -------- d-----w- c:\windows\en
2011-05-27 03:24 . 2010-09-23 05:21 39272 ----a-w- c:\windows\system32\drivers\fssfltr.sys
2011-05-27 03:22 . 2011-05-27 03:22 -------- d-----w- c:\program files\Microsoft SQL Server Compact Edition
2011-05-27 03:20 . 2011-05-27 03:25 -------- d-----w- c:\program files\Windows Live
2011-05-27 03:19 . 2009-09-04 22:44 69464 ----a-w- c:\windows\system32\XAPOFX1_3.dll
2011-05-27 03:19 . 2009-09-04 22:44 515416 ----a-w- c:\windows\system32\XAudio2_5.dll
2011-05-27 03:19 . 2009-09-04 22:29 453456 ----a-w- c:\windows\system32\d3dx10_42.dll
2011-05-27 03:19 . 2006-11-29 18:06 3426072 ----a-w- c:\windows\system32\d3dx9_32.dll
2011-05-27 03:07 . 2011-06-12 20:03 -------- d-----w- c:\users\Sarah\AppData\Local\Windows Live
2011-05-27 03:07 . 2011-05-27 03:07 -------- d-----w- c:\program files\Common Files\Windows Live
2011-05-27 03:06 . 2009-08-04 08:02 754688 ----a-w- c:\windows\system32\webservices.dll
2011-05-26 01:43 . 2011-05-26 01:43 -------- d-----w- c:\windows\system32\config\systemprofile\AppData\Local\Adobe
2011-05-26 01:40 . 2011-05-26 01:40 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-05-26 01:40 . 2011-05-26 01:40 -------- d-----w- c:\program files\MSECache
2011-05-26 01:37 . 2011-06-09 01:42 404640 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
2011-05-26 01:33 . 2011-05-26 01:33 -------- d-----w- c:\users\Sarah\AppData\Local\Secunia PSI
2011-05-26 01:33 . 2011-05-26 01:33 -------- d-----w- c:\program files\Secunia
2011-05-25 02:48 . 2011-05-25 02:48 -------- d-----w- c:\users\Sarah\AppData\Roaming\Malwarebytes
2011-05-25 02:47 . 2011-05-25 02:47 -------- d-----w- c:\programdata\Malwarebytes
2011-05-25 02:47 . 2010-12-20 23:09 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-25 02:47 . 2011-05-25 02:47 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-25 02:47 . 2010-12-20 23:08 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-25 01:45 . 2011-05-25 01:46 -------- d-----w- c:\windows\system32\store
2011-05-24 22:02 . 2011-05-24 22:02 -------- d-----w- c:\users\Sarah\AppData\Roaming\Jumb-O-Fun Games
2011-05-23 23:16 . 2011-05-23 23:16 -------- d-----w- c:\users\Sarah\AppData\Roaming\Awem
2011-05-21 20:12 . 2011-05-21 20:12 -------- d-----w- c:\users\Sarah\AppData\Roaming\Friday's games
2011-05-19 00:29 . 2011-05-19 00:29 -------- d-----w- c:\users\Sarah\AppData\Roaming\aliasworlds
2011-05-19 00:29 . 2011-05-19 00:29 -------- d-----w- c:\programdata\aliasworlds
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
2011-06-06 23:43 . 2011-03-27 20:59 525856 ----a-w- c:\users\Sarah\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Catalina Marketing Corp\UninstallCouponActivator.exe
2011-05-27 03:20 . 2010-06-24 16:33 18328 ----a-w- c:\programdata\Microsoft\IdentityCRL\production\ppcrlconfig600.dll
2011-04-28 19:34 . 2011-04-28 19:34 53816 ----a-w- c:\windows\system32\drivers\RapportKELL.sys
2011-04-06 21:20 . 2011-04-06 21:20 91424 ----a-w- c:\windows\system32\dnssd.dll
2011-04-06 21:20 . 2011-04-06 21:20 107808 ----a-w- c:\windows\system32\dns-sd.exe
2011-03-25 23:48 . 2011-03-25 23:48 4284416 ----a-w- c:\windows\system32\GPhotos.scr
.
<pre>
c:\windows\System32\Event Agent\lsass .exe
c:\windows\System32\Event Agent\Bin\services .exe
c:\windows\System32\Event Agent\Bin\smss .exe
c:\windows\System32\Event Agent\Bin\spoolsv .exe
</pre>
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\URLSearchHooks]
"{81017EA9-9AA8-4A6A-9734-7AF40E7D593F}"= "c:\program files\Yahoo!\Companion\Installs\cpn5\YTNavAssist.dll" [2011-01-21 213816]
.
[HKEY_CLASSES_ROOT\clsid\{81017ea9-9aa8-4a6a-9734-7af40e7d593f}]
[HKEY_CLASSES_ROOT\YTNavAssist.YTNavAssistPlugin.1]
[HKEY_CLASSES_ROOT\TypeLib\{A31F34A1-EBD2-45A2-BF6D-231C1B987CC8}]
[HKEY_CLASSES_ROOT\YTNavAssist.YTNavAssistPlugin]
.
[HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"YSearchProtection"="c:\program files\Yahoo!\Search Protection\SearchProtection.exe" [2009-02-23 111856]
"ehTray.exe"="c:\windows\ehome\ehTray.exe" [2008-01-19 125952]
"WMPNSCFG"="c:\program files\Windows Media Player\WMPNSCFG.exe" [2008-01-19 202240]
"swg"="c:\program files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe" [2008-08-14 39408]
"Search Protection"="c:\program files\Yahoo!\Search Protection\SearchProtection.exe" [2009-02-23 111856]
"SmileboxTray"="c:\users\Sarah\AppData\Roaming\Smilebox\SmileboxTray.exe" [2011-06-02 313160]
"SpywareTerminatorUpdate"="c:\program files\Spyware Terminator\SpywareTerminatorUpdate.exe" [2010-09-14 3037696]
.
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Run]
"RtHDVCpl"="RtHDVCpl.exe" [2006-12-29 4317184]
"CHotkey"="zHotkey.exe" [2006-11-07 547840]
"ShowWnd"="ShowWnd.exe" [2005-01-27 36864]
"ModPS2"="ModPS2Key.exe" [2006-11-07 53248]
"Google Desktop Search"="c:\program files\Google\Google Desktop Search\GoogleDesktop.exe" [2010-07-03 30192]
"SiteAdvisor"="c:\program files\SiteAdvisor\6261\SiteAdv.exe" [2007-02-09 36904]
"AppleSyncNotifier"="c:\program files\Common Files\Apple\Mobile Device Support\AppleSyncNotifier.exe" [2011-04-20 58656]
"YSearchProtection"="c:\program files\Yahoo!\Search Protection\SearchProtection.exe" [2009-02-23 111856]
"CCLite"="c:\windows\system32\Event Agent\ea.exe" [2008-11-08 53248]
"Event Agent"="c:\windows\system32\Event Agent\bin\smss .exe" [2009-04-22 323652]
"avast5"="c:\progra~1\ALWILS~1\Avast5\avastUI.exe" [2011-01-13 3396624]
"YMailAdvisor"="c:\program files\Yahoo!\Common\YMailAdvisor.exe" [2009-05-08 174424]
"Adobe Reader Speed Launcher"="c:\program files\Adobe\Reader 8.0\Reader\Reader_sl.exe" [2011-01-22 40368]
"Adobe ARM"="c:\program files\Common Files\Adobe\ARM\1.0\AdobeARM.exe" [2010-09-21 932288]
"Microsoft Default Manager"="c:\program files\Microsoft\Search Enhancement Pack\Default Manager\DefMgr.exe" [2010-05-10 439568]
"QuickTime Task"="c:\program files\QuickTime\QTTask.exe" [2010-11-29 421888]
"iTunesHelper"="c:\program files\iTunes\iTunesHelper.exe" [2011-04-27 421160]
"SpywareTerminator"="c:\program files\Spyware Terminator\SpywareTerminatorShield.exe" [2010-09-14 2176512]
"Malwarebytes' Anti-Malware (reboot)"="c:\program files\Malwarebytes' Anti-Malware\mbam.exe" [2010-12-20 963976]
"SunJavaUpdateSched"="c:\program files\Common Files\Java\Java Update\jusched.exe" [2010-10-29 249064]
"IgfxTray"="c:\windows\system32\igfxtray.exe" [2008-02-12 141848]
"HotKeysCmds"="c:\windows\system32\hkcmd.exe" [2008-02-12 166424]
"Persistence"="c:\windows\system32\igfxpers.exe" [2008-02-12 133656]
.
c:\programdata\Microsoft\Windows\Start Menu\Programs\Startup\
Secunia PSI Tray.lnk - c:\program files\Secunia\PSI\psi_tray.exe [2011-4-19 291896]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\Event Agent]
2007-09-25 04:27 53248 ------w- c:\windows\System32\CustomEvents.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\windows]
"AppInit_DLLs"=c:\progra~1\Google\GOOGLE~1\GoogleDesktopNetwork3.dll
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"aux"=wdmaud.drv
.
[HKEY_LOCAL_MACHINE\software\microsoft\security center\Monitoring\McAfeeAntiSpyware]
"DisableMonitoring"=dword:00000001
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 System Event Agent;System Event Agent;c:\windows\system32\Event Agent\bin\spoolsv .exe [2007-12-08 102400]
R3 BBSvc;Bing Bar Update Service;c:\program files\Microsoft\BingBar\BBSvc.EXE [2011-02-28 183560]
R3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\Google\Google Desktop Search\GoogleDesktop.exe [2010-07-03 30192]
R3 NETw2v32;Intel® PRO/Wireless 2200BG Network Connection Driver for Windows Vista;c:\windows\system32\DRIVERS\NETw2v32.sys [2006-11-02 2589184]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
R4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\Windows Live\Mesh\wlcrasvc.exe [2010-09-22 51040]
S0 RapportKELL;RapportKELL;c:\windows\System32\Drivers\RapportKELL.sys [2011-04-28 53816]
S1 aswSP;aswSP; [x]
S1 RapportCerberus_26762;RapportCerberus_26762;c:\programdata\Trusteer\Rapport\store\exts\RapportCerberus\26762\RapportCerberus_26762.sys [2011-06-13 57144]
S1 RapportEI;RapportEI;c:\program files\Trusteer\Rapport\bin\RapportEI.sys [2011-04-28 66360]
S1 RapportPG;RapportPG;c:\program files\Trusteer\Rapport\bin\RapportPG.sys [2011-04-28 158904]
S1 sp_rsdrv2;Spyware Terminator Driver 2;c:\windows\system32\drivers\sp_rsdrv2.sys [2010-09-14 142592]
S2 aswFsBlk;aswFsBlk; [x]
S2 aswMonFlt;aswMonFlt;c:\windows\system32\drivers\aswMonFlt.sys [2011-01-13 51280]
S2 RapportMgmtService;Rapport Management Service;c:\program files\Trusteer\Rapport\bin\RapportMgmtService.exe [2011-04-28 870200]
S2 Secunia PSI Agent;Secunia PSI Agent;c:\program files\Secunia\PSI\PSIA.exe [2011-04-19 993848]
S2 Secunia Update Agent;Secunia Update Agent;c:\program files\Secunia\PSI\sua.exe [2011-04-19 399416]
S3 PSI;PSI;c:\windows\system32\DRIVERS\psi_mf.sys [2010-09-01 15544]
S3 WOEM_3_2a;WinPcap Packet Driver (WOEM_3_2a);c:\windows\system32\drivers\WOEM_3_2a.sys [x]
S4 RapportCerberus_26169;RapportCerberus_26169;c:\programdata\Trusteer\Rapport\store\exts\RapportCerberus\26169\RapportCerberus_26169.sys [2011-05-04 57144]
.
.
--- Other Services/Drivers In Memory ---
.
*NewlyCreated* - 71806792
*NewlyCreated* - BLACKBOX
*NewlyCreated* - RAPPORTCERBERUS_26762
*Deregistered* - 71806792
*Deregistered* - BlackBox
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
Contents of the 'Scheduled Tasks' folder
.
2011-06-14 c:\windows\Tasks\Google Software Updater.job
- c:\program files\Google\Common\Google Updater\GoogleUpdaterService.exe [2007-09-18 08:07]
.
2011-06-14 c:\windows\Tasks\User_Feed_Synchronization-{78C689B9-E946-496F-8AFB-CD976AB1D84A}.job
- c:\windows\system32\msfeedssync.exe [2011-04-13 04:43]
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com/?fr=fptb-ygames
mStart Page = hxxp://www.gateway.com/g/startpage.html?Ch=Retail&Br=GTW&Loc=ENG_US&Sys=DTP&M=GT5468
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr9/*http://www.yahoo.com/ext/search/search.html
uInternet Settings,ProxyOverride = *.local
uSearchURL,(Default) = hxxp://us.rd.yahoo.com/customize/ie/defaults/su/msgr9/*http://www.yahoo.com
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~2\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.1.254
.
- - - - ORPHANS REMOVED - - - -
.
WebBrowser-{604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - (no file)
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-06-14 17:39
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
--------------------- LOCKED REGISTRY KEYS ---------------------
.
[HKEY_LOCAL_MACHINE\SYSTEM\ControlSet001\Control\Class\{4D36E96D-E325-11CE-BFC1-08002BE10318}\0000\AllUserSettings]
@Denied: (A) (Users)
@Denied: (A) (Everyone)
@Allowed: (B 1 2 3 4 5) (S-1-5-20)
"BlindDial"=dword:00000000
.
Completion time: 2011-06-14 17:43:14
ComboFix-quarantined-files.txt 2011-06-14 22:42
.
Pre-Run: 294,513,922,048 bytes free
Post-Run: 295,244,595,200 bytes free
.
Current=1 Default=1 Failed=0 LastKnownGood=18 Sets=1,2,3,4,5,6,7,8,9,10,11,12,13,14,15,16,17,18
- - End Of File - - D582A85E44261A6E52BD7E2D09DD5F7C

#10 SweetTech

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Posted 14 June 2011 - 06:08 PM

Hi!

My start menu is empty and some shortcuts on my desktop are missing

The easiest way to fix this is going to be to either uninstall the applications and re-install them, or manually re-create them yourself.

Please be sure to let me know what outstanding issues you are experiencing with your computer in your next reply.

ComboFix Script
  • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before following the steps below.
  • They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
Copy/paste the text inside the Codebox below into notepad:

Here's how to do that:
Click Start > Run type Notepad click OK.
This will open an empty notepad file:

Copy all the text inside of the code box - Press Ctrl+C (or right click on the highlighted section and choose 'copy')

KillAll::
RenV::
c:\windows\System32\Event Agent\lsass .exe
c:\windows\System32\Event Agent\Bin\services .exe
c:\windows\System32\Event Agent\Bin\smss .exe
c:\windows\System32\Event Agent\Bin\spoolsv .exe

Now paste the copied text into the open notepad - press CTRL+V (or right click and choose 'paste')

Save this file to your desktop, Save this as "CFScript"


Here's how to do that:

1.Click File;
2.Click Save As... Change the directory to your desktop;
3.Change the Save as type to "All Files";
4.Type in the file name: CFScript
5.Click Save ...

Posted Image
  • Referring to the screenshot above, drag CFScript.txt into ComboFix.exe.
  • ComboFix will now run a scan on your system. If ComboFix prompts you to update to the newest version, please allow it to do so. It may reboot your system when it finishes. This is normal.
  • When finished, it shall produce a log for you.
  • Copy and paste the contents of the log in your next reply.

CAUTION: Do not mouse-click ComboFix's window while it is running. That may cause it to stall.



NEXT:



Malwarebytes' Anti-Malware

I see that you have Malwarebytes' Anti-Malware installed on your computer could you please do a scan using these settings:

  • Open Malwarebytes' Anti-Malware
  • Select the Update tab
  • Click Check for Updates
  • After the update have been completed, Select the Scanner tab.
  • Select Perform quick scan, then click on Scan
  • Leave the default options as it is and click on Start Scan
  • When done, you will be prompted. Click OK, then click on Show Results
  • Checked (ticked) all items and click on Remove Selected
  • After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.



NEXT:



ESET Online Scanner
I'd like us to scan your machine with ESET Online Scan

Note: It is recommended to disable on-board anti-virus program and anti-spyware programs while performing scans so there are no conflicts and it will speed up scan time.
Please don't go surfing while your resident protection is disabled!
Once the scan is finished remember to re-enable your anti-virus along with your anti-spyware programs.



  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Check Posted Image
  • Make sure that the option "Remove found threats" is Unchecked
  • When the Computer scan settings display shows, click the Advanced option, the place a check next to the following (if it is not already checked):
    • Enable Anti-Stealth technology
  • Push the Start button.
  • ESET will then download updates for itself, install itself, and begin
    scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as
    ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NEXT:



Security Check
Download Security Check by screen317 from here or here.
  • Save it to your Desktop.
  • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
  • A Notepad document should open automatically called checkup.txt; please post the contents of that document.

Edited by SweetTech, 14 June 2011 - 06:09 PM.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#11 SweetTech

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Posted 16 June 2011 - 10:45 AM

Hi!

It's been several days since I last posted instructions for you to complete. Do you still require assistance in getting your computer cleaned up?

Please Note: Unless notified in advance, threads with no response in 3 days get closed.

Thanks,
SweetTech.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#12 SweetTech

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Posted 18 June 2011 - 10:36 AM

Due to lack of feedback this thread will now be closed. If you still require assistance, and would like to have your thread re-opened, please feel free to send me a Private Message (PM) being sure to include a link to your topic, and I'd be happy to re-open it.


Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#13 SweetTech

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Posted 22 June 2011 - 09:50 AM

This topic has been re-opened at the request of the person who originally posted.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#14 SweetTech

SweetTech

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Posted 22 June 2011 - 09:51 AM

Hi!

So what's going on with the computer? How longs this issue with the windows update issue been going on?

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#15 Sarah22509

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Posted 22 June 2011 - 10:17 AM

There were updates available, and it installed and restarted. It has done this before without any problems. But this time when it restarts, it'll say update 3 of 3: 0% complete. Please do not turn off computer. I have seen this before and it has started normally in the past. But it'll will restart and keep coming to the same thing like it's stuck. It's been going on for about 3 days. I did just turn it off and let it sit for a day but when I turned it back on, it does the same thing.




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