Just joined and have been here a couple of times to solve problems.
I apologise if I've done anything wrong. Please correct me.
This time it's my dad who has a serious problem.
It's an Apple MacBook Air (1st Gen) using bootcamp with Windows XP Professional - I think SP2.
Language is Chinese which I can't read.
F buttons and alt button don't work - ATTACHING KEYBOARD/MOUSE COMBO (USB) SOLVES THIS but has to be plugged in before laptop is turned on
I have a wireless mouse/keyboard combo solution (1 USB all together).
Only one USB port btw so if I want to use a USB key, I have to take out the keyboard/mouse combo which
doesn't work when I plug it in when the laptop is on (has to be plugged in before laptop is turned on)
BTW when I don't have a mouse in, I can't right click
Problem is I can't do pretty much anything.
I can't open any programs - .exes .zips etc.
I can't even shutdown thus I have to manually shut down.
Windows explorer still works.
It all started when I did a upgrade of the laptop.
I removed some unessential programs, installed CCleaner and Defraggler.
Also changed from ZoneAlarm firewall to Comodo firewall.
Looked on the Internet and haven't found a solution because they only apply to rogue security suites or less serious *strains* of what I have.
I thought it might be one of those .dll issues because of registry error (I use CCleaner a lot)
I followed a guide to run Doug Knox's "xp_exe_fix.zip" but I can't open it.
Also found on Microsoft support guide forums about searching for the .dll registry file but it
said you had to also make Windows explorer search for hidden and system files as well
which I couldn't find due to OS in Chinese.
I've tried to run programs as Administrator and renamed programs/files without success.
Guides say to search for recently installed programs.
Can't find how to do that due to OS in Chinese.
I've booted into Safe Mode with Networking and I could open programs!
RKILL didn't work.
I installed MBAM and updated it and it found 30 dangerous files.
MBAM repaired them all but the laptop had to restart.
When I let it load into the normal Windows, the problem still existed =(
Forgot to get log - sorry!
Went back into Safe Mode with Networking.
Scanned with MBAM and it found 2 dangerous files.
MBAM repaired them and I had to restart.
I got a log for this scan.
This time I restarted into Safe Mode with Networking.
Scanned with MBAM and found no files.
I got a log with this aswell.
Will post those 2 logs if required.
I restarted into normal mode and still problem exists.
However, Avira (I use it alongside with MBAM) automatically loaded for some reason...
(BTW Avira has been hopeless at finding anything)
I'm really at my wits end.
Might be nothing but I remember before this problem occurred,
that a command script appeared when Windows loaded and I closed it.
Can't open paint in normal mode so how do I show you guys the screenshots?
Thanks for your help,
EDIT: currently installing SUPERAntiSpyware and see if it solves it
2ND EDIT: It deleted some dangerous files but problem still occurs.
I'll run another test tomorrow (In about 12hrs)
Edited by Received, 04 June 2011 - 06:52 AM.