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Can't do pretty much anything on XP


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#1 Received

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Posted 04 June 2011 - 01:24 AM

Hi everybody,

Just joined and have been here a couple of times to solve problems.

I apologise if I've done anything wrong. Please correct me.

This time it's my dad who has a serious problem.

It's an Apple MacBook Air (1st Gen) using bootcamp with Windows XP Professional - I think SP2.
Language is Chinese which I can't read.
F buttons and alt button don't work - ATTACHING KEYBOARD/MOUSE COMBO (USB) SOLVES THIS but has to be plugged in before laptop is turned on
I have a wireless mouse/keyboard combo solution (1 USB all together).
Only one USB port btw so if I want to use a USB key, I have to take out the keyboard/mouse combo which
doesn't work when I plug it in when the laptop is on (has to be plugged in before laptop is turned on)
BTW when I don't have a mouse in, I can't right click

Problem is I can't do pretty much anything.
I can't open any programs - .exes .zips etc.
I can't even shutdown thus I have to manually shut down.
Windows explorer still works.

It all started when I did a upgrade of the laptop.
I removed some unessential programs, installed CCleaner and Defraggler.
Also changed from ZoneAlarm firewall to Comodo firewall.

Looked on the Internet and haven't found a solution because they only apply to rogue security suites or less serious *strains* of what I have.

I thought it might be one of those .dll issues because of registry error (I use CCleaner a lot)

I followed a guide to run Doug Knox's "xp_exe_fix.zip" but I can't open it.

Also found on Microsoft support guide forums about searching for the .dll registry file but it
said you had to also make Windows explorer search for hidden and system files as well
which I couldn't find due to OS in Chinese.

I've tried to run programs as Administrator and renamed programs/files without success.

Guides say to search for recently installed programs.
Can't find how to do that due to OS in Chinese.

I've booted into Safe Mode with Networking and I could open programs!
RKILL didn't work.
I installed MBAM and updated it and it found 30 dangerous files.
MBAM repaired them all but the laptop had to restart.
When I let it load into the normal Windows, the problem still existed =(
Forgot to get log - sorry!

Went back into Safe Mode with Networking.
Scanned with MBAM and it found 2 dangerous files.
MBAM repaired them and I had to restart.
I got a log for this scan.

This time I restarted into Safe Mode with Networking.
Scanned with MBAM and found no files.
I got a log with this aswell.

Will post those 2 logs if required.

I restarted into normal mode and still problem exists.
However, Avira (I use it alongside with MBAM) automatically loaded for some reason...
(BTW Avira has been hopeless at finding anything)
I'm really at my wits end.

Might be nothing but I remember before this problem occurred,
that a command script appeared when Windows loaded and I closed it.

Can't open paint in normal mode so how do I show you guys the screenshots?

Thanks for your help,

Received

EDIT: currently installing SUPERAntiSpyware and see if it solves it
2ND EDIT: It deleted some dangerous files but problem still occurs.
I'll run another test tomorrow (In about 12hrs)

Edited by Received, 04 June 2011 - 06:52 AM.


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#2 noknojon

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Posted 04 June 2011 - 03:24 AM

Hi Received -

Not too sure if this area is the best for posting Apple Mac problems so I have left a link to our Mac problem area.

Someone else may prove me wrong , but I would copy and paste this problem there -

http://www.bleepingcomputer.com/forums/forum172.html


Thank You -

#3 Received

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Posted 04 June 2011 - 04:21 AM

Ok, thanks for the advice but I think I'll wait someone to second that.
I don't really see how it's an Apple Mac problem.
I'll check what is in the Mac problem area and see if my problem relates or is similar to those in the Mac problem area.
Doesn't look there are any problems similar to mine.

Received

Edited by Received, 04 June 2011 - 04:29 AM.


#4 hamluis

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Posted 04 June 2011 - 09:28 AM

Try a repair install of XP?

Louis

#5 Received

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Posted 04 June 2011 - 06:41 PM

I don't have a CD because my dad's friend bought and set it up for him.
Besides, the Apple Superdrive (CD/DVD Drive) which connects through USB doesn't work on Windows.

Edited by Received, 04 June 2011 - 07:24 PM.


#6 Received

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Posted 04 June 2011 - 10:00 PM

Read on MajorGeeks.com a similar issue and the message he's getting should
be the same as my dad's translation of the message I'm getting.

I'm trying to uninstall the programs I installed.

Since the issue I've installed:

MBAM (Free version)
Avast! (Free Home/Desktop Edition)
SUPERAntiSpyware (Free version)
Comodo (Free Firewall)
CCleaner
DeFraggler

And uninstalled before the issue occured:

Qihoo/360 (Some popular Chinese anti-virus)
and some random chinese apps

Currently unable to uninstall Comodo for some reason.
Should I uninstall all the other apps?

#7 Received

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Posted 04 June 2011 - 10:50 PM

System restore failed =(

(Rolled it back to the 1st of June)

#8 petewills

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Posted 05 June 2011 - 01:02 AM

Can you possibly enlist the help of your father's friend; even if you solve the problems now, you will undoubtedly
need that Chinese XP disk at some stage.

You should definitely get rid of CCleaner if you are using it for registry cleaning; registry cleaners are not
recommended here and can cause, rather than solve problems.

Have you checked out Macrumors and Macworld forums.

#9 Received

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Posted 05 June 2011 - 01:26 AM

Ok.

So never use the registry cleaner but can I still use the other existing things like secure deletion, temp folder deletion, internet cache deletion?

Any specific places I should look around on Macrumors and Macworld?

Thanks,

Received

#10 petewills

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Posted 05 June 2011 - 01:33 AM

Yes, it's just the registry cleaner that should be avoided.

You might want to post in those forums. There doesn't seem to be a huge amount of Mac users logging in here.

If I had a Mac, I think I would be happy with the OS and software.
From what I've read, it's quite a procedure to install XP.

#11 Received

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Posted 05 June 2011 - 02:36 AM

Got RKILL to work.

I've ran it 5 times.

First time terminated : Firefox, MBAM and conime.exe
Second time terminated: verclsid.exe
Third time terminated: verclsid.exe
Fourth time terminated: verclsid.exe
Fifth time terminated: Firefox and verclsid.exe

I've checked up on verclsid.exe and it sometimes is another name for malware,
particularly if it's in c:\windows or c:\windows\system32.

Found it in C:\WINDOWS\system32\verclsid.exe

I have no idea what to do.
My dad needs the computer up and running in less than 5 hours.

Also, note that an error message or something pops up during RKILL.
The desktop disappears and since it's in Chinese I can't tell you what it says.
If I press yes, it disappears and desktop comes back.
If I press no, system restore is opened.

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