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Help with DVD/CD R/W drives?


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11 replies to this topic

#1 santoleri3

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Posted 04 June 2011 - 12:52 AM

Hi Guys:

When I insert CD's or DVDs into the drives, the PC does not recognize them. They used to open automatically, but this problem just started in the last week or two. Any instructions would be appreciated.

Thanks


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#2 Andrew

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Posted 04 June 2011 - 01:07 AM

Have a look at this Microsoft help article.

#3 Eyesee

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Posted 04 June 2011 - 01:10 AM

Auto play might be disabled, which isn't necessarily a bad thing.

Go into My Computer.

Does the cd drive show up there?

If you insert a disk does the icon for the drive change?
If it does, see if you can double click on it to access the drive that way.
In the beginning there was the command line.

#4 santoleri3

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Posted 04 June 2011 - 02:13 PM

Okay, I followed Andrew's link, and while Autorun STILL doesn't work, I can view files on a cg if I manually open the CD. Still no luck on the DVD, though.

#5 InadequateInfirmity

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Posted 04 June 2011 - 07:53 PM

Here a couple of links that may help you :)

http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

http://support.microsoft.com/kb/982116

http://www.theeldergeek.com/restore_missing_cd_or_dvd_drive.htm

Not sure if any of these will help you out but ive used these links to fix the same problem your having in other peoples computer.!!
Let me know how it goes for you. :))

#6 santoleri3

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Posted 04 June 2011 - 09:13 PM

Here a couple of links that may help you :)

http://support.microsoft.com/mats/cd_dvd_drive_problems/en-us

http://support.microsoft.com/kb/982116

http://www.theeldergeek.com/restore_missing_cd_or_dvd_drive.htm

Not sure if any of these will help you out but ive used these links to fix the same problem your having in other peoples computer.!!
Let me know how it goes for you. :))

okay, now the pc knows there's a DVD in there, but says it can't read it.

Getting closer...

#7 InadequateInfirmity

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Posted 04 June 2011 - 10:18 PM

Go ahead and try the first link I provided again!See if that works.
Worth a shot right.Or you could try VLC Media Player


HERE IS THE LINK. http://download.cnet.com/3001-13632_4-10267151.html?spi=9efa12f37b421eaf9c83e0a674e51873

If all else fails try a system restore

HERE IS THE LINK WITH INSTRUCTIONS FOR A SYSTEM RESTORE:
http://pcsupport.about.com/od/fixtheproblem/ht/systemrestorecp.htm

Edited by InadequateInfirmity, 04 June 2011 - 10:22 PM.


#8 santoleri3

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Posted 05 June 2011 - 10:49 AM

No, still nothing... is there a registry values forum? Fixing the registry values mostly fixed the CD drive. If I do a restore, I'll lose a ton of data.

Edited by santoleri3, 05 June 2011 - 10:50 AM.


#9 Eyesee

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Posted 05 June 2011 - 12:15 PM

Whats the make/model of the system?

If it is a tower, unplug it and try reseating the cables on both the drive and motherboard side.
Maybe one is loose. Dont just push on them, reseat them.
In the beginning there was the command line.

#10 InadequateInfirmity

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Posted 05 June 2011 - 06:32 PM

No you shouldnt lose any data at all doing a system restore you will only lose any programs you installed and any changes made to windows since the restore point
personal files are not affected.

#11 santoleri3

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Posted 06 June 2011 - 10:38 PM

System Restore didn't work; Here's where my problem seems to be:

Method 4: Make sure that the CD-ROM driver is current
If the driver for the CD drive is not current, the AutoPlay feature may not work. To resolve this issue, follow these steps:

Click Start, right-click My Computer, and then click Properties.
On the Hardware tab, click Device Manager.
In Device Manager, expand DVD/CD-ROM drives, and then right-click the CD drive that you want to update.
Click Update Driver to start the Hardware Update Wizard, and then follow the instructions that appear on the screen to install the latest driver for the CD drive.
Test to determine whether the issue is resolved.

When I open the Hardware update Wizard, it asks me to insert the original disc, which naturally I don't have. When I then tell it to search, I get the following:

The Wizard Could Not Find a better match than what you already have.

Is it possible I have to reload the drivers? If so, where would I get them?

#12 Eyesee

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Posted 07 June 2011 - 03:56 PM

"Is it possible I have to reload the drivers? "
Optical drives do not need drivers other than ones that the system loads for the device.

Whats the make/model of the system?
Second request.

You might have a bad drive, which is why we need to know the make/model.
Without info on the system its very difficult to point you in the right direction.
We dont even know yet if the system is a laptop or a tower.
In the beginning there was the command line.




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