sorry for my delay on responding....
What I need to know is can I download what programs I need to get rid of this on a clean PC & burn to disc then install & run from disc to my other PC that's infected??
answer: to answer your question on installing it on to a cd or flash drive and then installing it on your pc will work. i have removed this app several times now from other computers.
you will need a windows computer not infected to burn to a disk or copy to a flash drive (your choice).
I can't save anything to desktop or anyplace else since I can't see anything, it's all hidden and so I can't get to where it's saved.
And which programs exactly should I use??
answer: even though your normal icons are gone you will be able to see the icon from cd. this rogue app only hides the files that was currently on the system when it infected your pc. you will need to download rkill
, and unhide.exe
then burn these 3 programs to your cd/dvd disk so we can move to infected pc to begin the removal.
once done insert cd that was created on non infected pc into infected pc and click start>my computer>cd or dvd drive you put in pc and run from disk.
if you cant see your cd/dvd drive then do this: click start>run>type "D:/" without the quotation marks and press enter. you should now see the contents of the cd/dvd you placed in your cd/dvd drive.
click this link: guide
then scroll down till you see "Automated Removal Instructions for Windows Recovery using Malwarebytes' Anti-Malware:" and follow step by step to remove the infection. (you may want to use your older pc to open the guide up to follow or print the guide out to follow step by step removal.)
My other question is why do I have the Windows blue screen? Is it from Windows Recovery Malware or caused by Spyware Doctor?
answer: it is from the windows recovery virus program. it does this so you cant find it and remove it from your pc.
Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE
<== Please include a description of your computer issues and what you have done to resolve them.
If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs
i promise it can be removed by following the instructions on that guide removal i posted above.
Edited by herg62123, 06 June 2011 - 02:18 AM.