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Webroot Internet Security Complete - HP Win7 Home Premium 64bit laptop infected


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3 replies to this topic

#1 chill86

chill86

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  • Local time:11:33 PM

Posted 03 June 2011 - 10:37 PM

Upon booting the Win7 Home Premium (64bit) HP laptop, the keyboard and touchpad become completely unresponsive. I have to use an external USB mouse to get the laptop to do anything. There is a shortcut icon for "Webroot Internet Security Complete" on the desktop, and there is a Webroot dialog box that comes up every now and then if I let the laptop sit for a while. The Dialog box states that "your trial ends tomorrow". "you are receiving this alert because your trial expires tomorrow." Then there are two buttons within the dialog popup box: "Buy now" and "compare products". This appears to be a case of malware/scareware that has this laptop on lockdown.

Please help if you can. many, many thanks in advance! Here's the DDS log:


.
DDS (Ver_2011-06-03.01) - NTFSAMD64
Internet Explorer: 8.0.7601.17514
Run by Owner at 21:54:27 on 2011-06-03
Microsoft Windows 7 Home Premium 6.1.7601.1.1252.1.1033.18.3838.2580 [GMT -5:00]
.
AV: Webroot Internet Security Complete *Enabled/Updated* {53211D91-0C31-95F2-E3A5-7661FB22889E}
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Webroot Internet Security Complete *Enabled/Updated* {E840FC75-2A0B-9A7C-D915-4D1380A5C223}
FW: Webroot Internet Security Complete *Enabled* {6B1A9CB4-465E-94AA-C8FA-DF5405F1CFE5}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\Webroot\Security\Current\Framework\WRConsumerService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\system32\atiesrxx.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_21bd21dd0a38d98e\STacSV64.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\atieclxx.exe
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_21bd21dd0a38d98e\AESTSr64.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Seagate\SeagateManager\Sync\FreeAgentService.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\SysWOW64\svchost.exe -k hpdevmgmt
C:\Program Files (x86)\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\Common Files\Motive\McciCMService.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files (x86)\SMINST\BLService.exe
C:\Program Files (x86)\CyberLink\Shared files\RichVideo.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe
C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe
C:\Program Files (x86)\Webroot\Security\Current\Framework\WRTray.exe
C:\Program Files (x86)\Webroot\Security\current\plugins\antimalware\AEI.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\PROGRA~2\Webroot\Security\Current\plugins\cleanup\WRCLEA~1.EXE
C:\Program Files (x86)\Webroot\Security\current\plugins\antimalware\SSU.EXE
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
c:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Program Files (x86)\Nero\Update\NASvc.exe
C:\Windows\system32\sppsvc.exe
C:\Windows\System32\svchost.exe -k secsvcs
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\SysWOW64\cmd.exe
C:\Windows\system32\conhost.exe
C:\Windows\SysWOW64\cscript.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_us&c=91&bd=Pavilion&pf=cnnb
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe
BHO: SnagIt Toolbar Loader: {00c6482d-c502-44c8-8409-fce54ad9c208} - C:\Program Files (x86)\TechSmith\Snagit 10\SnagitBHO.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO: HP Print Enhancer: {0347c33e-8762-4905-bf09-768834316c61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: RealPlayer Download and Record Plugin for Internet Explorer: {3049c3e9-b461-4bc5-8870-4c09146192ca} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: {9d425283-d487-4337-bab6-ab8354a81457} - Search Toolbar
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO: Webroot Browser Helper Object: {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} - C:\Program Files (x86)\Webroot\Security\current\products\WISC\toolbar\LPBar.dll
BHO: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
BHO: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO: WebrootBHO Class: {d93ec24d-8741-4d41-b83d-a5793b998416} - C:\Program Files (x86)\Webroot\Security\current\plugins\browserextension\WebrootBHO.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
BHO: HP Smart BHO Class: {ffffffff-cf4e-4f2b-bdc2-0e72e116a856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
TB: Microsoft Live Search Toolbar: {1e61ed7c-7cb8-49d6-b9e9-ab4c880c8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
TB: Snagit: {8ff5e183-abde-46eb-b09e-d2aab95cabe3} - C:\Program Files (x86)\TechSmith\Snagit 10\SnagitIEAddin.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB: Search Toolbar: {9d425283-d487-4337-bab6-ab8354a81457} -
TB: Ask Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB: Webroot Toolbar: {97ab88ef-346b-4179-a0b1-7445896547a5} - C:\Program Files (x86)\Webroot\Security\current\products\WISC\toolbar\LPBar.dll
TB: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
EB: HP Smart Web Printing: {555d4d79-4bd2-4094-a395-cfc534424a05} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_bho.dll
uRun: [Sidebar] "C:\Program Files\Windows Sidebar\sidebar.exe" /autoRun
uRun: [Google Update] "C:\Users\Owner\AppData\Local\Google\Update\GoogleUpdate.exe" /c
mRun: [WebrootTrayApp] "C:\Program Files (x86)\Webroot\Security\Current\Framework\WRTray.exe"
mRun: [RegistryMechanic]
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office10\EXCEL.EXE/3000
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~3\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~3\Office12\REFIEBAR.DLL
IE: {DDE87865-83C5-48c4-8357-2F5B1AA84522} - {DDE87865-83C5-48c4-8357-2F5B1AA84522} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
DPF: {0CCA191D-13A6-4E29-B746-314DEE697D83} - hxxp://upload.facebook.com/controls/2008.10.10_v5.5.8/FacebookPhotoUploader5.cab
DPF: {10E0E75E-6701-4134-9D95-C0942ED1F1C8} - hxxp://www2.snapfish.com/SnapfishOutlookImport.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://www2.snapfish.com/SnapfishActivia.cab
DPF: {427273CC-764E-11D3-823D-006097F90453} - hxxp://www.cmphotocenter.com/is/BPImageEditor.cab
DPF: {474F00F5-3853-492C-AC3A-476512BBC336} - hxxp://picasaweb.google.com/s/v/48.13/uploader2.cab
DPF: {49232000-16E4-426C-A231-62846947304B} - hxxps://wimpro.cce.hp.com/ChatEntry/downloads/sysinfo.cab
DPF: {62415890-4985-0825-2508-23487C2A845F} - hxxp://wifibaby2.dtdns.net:8080/en/cab/ipcamera.cab
DPF: {73ECB3AA-4717-450C-A2AB-D00DAD9EE203} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection2.cab
DPF: {7FE26BE2-B923-4B41-9834-E84DA1CC1F96} - hxxp://vsp.closetmaid.com/vsp/cmaidctl_vsp.closetmaid.com_downloader.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {8D59819B-2067-4A6B-84F4-7F84570E3C30} - hxxp://10.0.0.10/img/LinksysMLViewer.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/polarbear/ultrashim.cab
DPF: {9600F64D-755F-11D4-A47F-0001023E6D5A} - hxxp://web1.shutterfly.com/downloads/Uploader.cab
DPF: {BEA7310D-06C4-4339-A784-DC3804819809} - hxxp://images3.pnimedia.com/ProductAssets/costcous/activex/v3_0_0_7/PhotoCenter_ActiveX_Control.cab
DPF: {C915801D-6F00-49CD-8A9A-8DE5C11ADDC1} - hxxp://www.cmphotocenter.com/is/DragDropUploader.cab
DPF: {CAFEEFAC-0016-0000-0007-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_07-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0022-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_22-windows-i586.cab
DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} - hxxp://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
DPF: {DAF7E6E6-D53A-439A-B28D-12271406B8A9} - hxxp://mobileapps.blackberry.com/devicesoftware/AxLoader.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {EFD1E13D-1CB3-4545-B754-CA410FE7734F} - hxxp://www.costcophotocenter.com/upload/activex/v3_0_0_2/PhotoCenter_ActiveX_Control.cab?
TCP: Interfaces\{961ED136-0C11-4792-B131-0C2C2B0DEE66} : DhcpNameServer = 10.0.0.1
TCP: Interfaces\{961ED136-0C11-4792-B131-0C2C2B0DEE66}\2456C6B696E6F5E4F575962756C6563737F5736403545333 : DhcpNameServer = 192.168.2.1
TCP: Interfaces\{E0289DFF-F75C-473E-A736-7117E8A31123} : DhcpNameServer = 168.94.0.14 168.94.0.15
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveSystemServices.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
BHO-X64: SnagIt Toolbar Loader: {00C6482D-C502-44C8-8409-FCE54AD9C208} - C:\Program Files (x86)\TechSmith\Snagit 10\SnagitBHO.dll
BHO-X64: &Yahoo! Toolbar Helper: {02478D38-C3F9-4efb-9B51-7695ECA05670} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
BHO-X64: 0x1 - No File
BHO-X64: HP Print Enhancer: {0347C33E-8762-4905-BF09-768834316C61} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_printenhancer.dll
BHO-X64: HP Print Enhancer - No File
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: RealPlayer Download and Record Plugin for Internet Explorer: {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\ProgramData\Real\RealPlayer\BrowserRecordPlugin\IE\rpbrowserrecordplugin.dll
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
BHO-X64: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: {9D425283-D487-4337-BAB6-AB8354A81457} - Search Toolbar
BHO-X64: Windows Live Messenger Companion Helper: {9FDDE16B-836F-4806-AB1F-1455CBEFF289} - C:\Program Files (x86)\Windows Live\Companion\companioncore.dll
BHO-X64: Webroot Browser Helper Object: {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} - C:\Program Files (x86)\Webroot\Security\current\products\WISC\toolbar\LPBar.dll
BHO-X64: Webroot Browser Helper Object - No File
BHO-X64: Microsoft Live Search Toolbar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
BHO-X64: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
BHO-X64: Ask Toolbar BHO - No File
BHO-X64: WebrootBHO Class: {D93EC24D-8741-4D41-B83D-A5793B998416} - C:\Program Files (x86)\Webroot\Security\current\plugins\browserextension\WebrootBHO.dll
BHO-X64: WRCommonBHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: SingleInstance Class: {FDAD4DA1-61A2-4FD8-9C17-86F7AC245081} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\YTSingleInstance.dll
BHO-X64: HP Smart BHO Class: {FFFFFFFF-CF4E-4F2B-BDC2-0E72E116A856} - C:\Program Files (x86)\HP\Digital Imaging\Smart Web Printing\hpswp_BHO.dll
BHO-X64: HP Smart BHO Class - No File
TB-X64: Microsoft Live Search Toolbar: {1E61ED7C-7CB8-49d6-B9E9-AB4C880C8414} - c:\Program Files (x86)\MSN\Toolbar\3.0.0541.0\msneshellx.dll
TB-X64: Snagit: {8FF5E183-ABDE-46EB-B09E-D2AAB95CABE3} - C:\Program Files (x86)\TechSmith\Snagit 10\SnagitIEAddin.dll
TB-X64: Yahoo! Toolbar: {EF99BD32-C1FB-11D2-892F-0090271D4F88} - C:\Program Files (x86)\Yahoo!\Companion\Installs\cpn\yt.dll
TB-X64: Search Toolbar: {9D425283-D487-4337-BAB6-AB8354A81457} -
TB-X64: Ask Toolbar: {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll
TB-X64: Webroot Toolbar: {97ab88ef-346b-4179-a0b1-7445896547a5} - C:\Program Files (x86)\Webroot\Security\current\products\WISC\toolbar\LPBar.dll
TB-X64: {604BC32A-9680-40D1-9AC6-E06B23A1BA4C} - No File
TB-X64: {8FF5E180-ABDE-46EB-B09E-D2AAB95CABE3} - No File
EB-X64: {555D4D79-4BD2-4094-A395-CFC534424A05} - No File
mRun-x64: [WebrootTrayApp] "C:\Program Files (x86)\Webroot\Security\Current\Framework\WRTray.exe"
mRun-x64: [RegistryMechanic]
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\Program Files (x86)\Microsoft Office\Office12\GrooveShellExtensions.dll
.
============= SERVICES / DRIVERS ===============
.
R1 pwipf6;Privacyware Filter Driver;C:\Windows\system32\DRIVERS\pwipf6.sys --> C:\Windows\system32\DRIVERS\pwipf6.sys [?]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\system32\DRIVERS\vwififlt.sys --> C:\Windows\system32\DRIVERS\vwififlt.sys [?]
R2 {55662437-DA8C-40c0-AADA-2C816A897A49};Power Control [2009/03/01 17:53:26];C:\Program Files (x86)\Hewlett-Packard\Media\DVD\000.fcl [2008-11-28 146928]
R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_21bd21dd0a38d98e\AESTSr64.exe [2009-3-1 89088]
R2 AMD External Events Utility;AMD External Events Utility;C:\Windows\system32\atiesrxx.exe --> C:\Windows\system32\atiesrxx.exe [?]
R2 FreeAgentGoNext Service;Seagate Service;C:\Program Files (x86)\Seagate\SeagateManager\Sync\FreeAgentService.exe [2009-5-1 181544]
R2 hpsrv;HP Service;C:\Windows\system32\Hpservice.exe --> C:\Windows\system32\Hpservice.exe [?]
R2 McciCMService64;McciCMService64;C:\Program Files\Common Files\Motive\McciCMService.exe [2010-1-21 517632]
R2 NAUpdate;Nero Update;C:\Program Files (x86)\Nero\Update\NASvc.exe [2010-5-4 503080]
R2 Recovery Service for Windows;Recovery Service for Windows;C:\Program Files (x86)\SMINST\BLService.exe [2009-1-20 365952]
R2 ssfmonm;ssfmonm;C:\Windows\system32\DRIVERS\ssfmonm.sys --> C:\Windows\system32\DRIVERS\ssfmonm.sys [?]
R2 TVCapSvc;TV Background Capture Service (TVBCS);C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVCapSvc.exe [2009-2-9 296320]
R2 TVSched;TV Task Scheduler (TVTS);C:\Program Files (x86)\Hewlett-Packard\Media\TV\Kernel\TV\TVSched.exe [2009-2-9 116096]
R2 WebrootSpySweeperService;Webroot Spy Sweeper Engine;C:\Program Files (x86)\Webroot\Security\Current\plugins\antimalware\AEI.exe [2011-5-5 3900032]
R2 WRConsumerService;Webroot Client Service;C:\Program Files (x86)\Webroot\Security\Current\Framework\WRConsumerService.exe [2011-5-5 3276136]
R3 enecir;ENE CIR Receiver;C:\Windows\system32\DRIVERS\enecir.sys --> C:\Windows\system32\DRIVERS\enecir.sys [?]
R3 JMCR;JMCR;C:\Windows\system32\DRIVERS\jmcr.sys --> C:\Windows\system32\DRIVERS\jmcr.sys [?]
R3 usbfilter;AMD USB Filter Driver;C:\Windows\system32\DRIVERS\usbfilter.sys --> C:\Windows\system32\DRIVERS\usbfilter.sys [?]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;C:\Windows\system32\DRIVERS\vwifimp.sys --> C:\Windows\system32\DRIVERS\vwifimp.sys [?]
R3 WsAudio_DeviceS(1);WsAudio_DeviceS(1);C:\Windows\system32\drivers\WsAudio_DeviceS(1).sys --> C:\Windows\system32\drivers\WsAudio_DeviceS(1).sys [?]
R3 WsAudio_DeviceS(2);WsAudio_DeviceS(2);C:\Windows\system32\drivers\WsAudio_DeviceS(2).sys --> C:\Windows\system32\drivers\WsAudio_DeviceS(2).sys [?]
R3 WsAudio_DeviceS(3);WsAudio_DeviceS(3);C:\Windows\system32\drivers\WsAudio_DeviceS(3).sys --> C:\Windows\system32\drivers\WsAudio_DeviceS(3).sys [?]
R3 WsAudio_DeviceS(4);WsAudio_DeviceS(4);C:\Windows\system32\drivers\WsAudio_DeviceS(4).sys --> C:\Windows\system32\drivers\WsAudio_DeviceS(4).sys [?]
R3 WsAudio_DeviceS(5);WsAudio_DeviceS(5);C:\Windows\system32\drivers\WsAudio_DeviceS(5).sys --> C:\Windows\system32\drivers\WsAudio_DeviceS(5).sys [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 gupdate;Google Update Service (gupdate);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-5-30 136176]
S3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-1-19 228408]
S3 fssfltr;fssfltr;C:\Windows\system32\DRIVERS\fssfltr.sys --> C:\Windows\system32\DRIVERS\fssfltr.sys [?]
S3 fsssvc;Windows Live Family Safety Service;C:\Program Files (x86)\Windows Live\Family Safety\fsssvc.exe [2010-9-23 1493352]
S3 gupdatem;Google Update Service (gupdatem);C:\Program Files (x86)\Google\Update\GoogleUpdate.exe [2010-5-30 136176]
S3 HtcUsbMdmV64;HTC Proprietary USB Driver;C:\Windows\system32\DRIVERS\HtcUsbMdmV64.sys --> C:\Windows\system32\DRIVERS\HtcUsbMdmV64.sys [?]
S3 HtcVCom32;HTC Diagnostic Port;C:\Windows\system32\DRIVERS\HtcVComV64.sys --> C:\Windows\system32\DRIVERS\HtcVComV64.sys [?]
S3 SMSIVZAM5X64;SMSIVZAM5X64 NDIS Protocol Driver;C:\Program Files (x86)\Verizon Wireless\VZAccess Manager\SMSIVZAM5X64.sys [2009-5-25 43032]
S3 TsUsbFlt;TsUsbFlt;C:\Windows\system32\drivers\tsusbflt.sys --> C:\Windows\system32\drivers\tsusbflt.sys [?]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\system32\Drivers\usbaapl64.sys --> C:\Windows\system32\Drivers\usbaapl64.sys [?]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\system32\Wat\WatAdminSvc.exe --> C:\Windows\system32\Wat\WatAdminSvc.exe [?]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe --> C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\WPFFontCache_v0400.exe [?]
S3 WSDPrintDevice;WSD Print Support via UMB;C:\Windows\system32\DRIVERS\WSDPrint.sys --> C:\Windows\system32\DRIVERS\WSDPrint.sys [?]
S4 TivoBeacon2;TiVo Beacon Service;C:\Program Files (x86)\TiVo\Desktop\TiVoBeacon.exe [2010-8-24 1104656]
S4 wlcrasvc;Windows Live Mesh remote connections service;C:\Program Files\Windows Live\Mesh\wlcrasvc.exe [2010-9-22 57184]
.
=============== Created Last 30 ================
.
2011-05-31 21:21:13 506368 ----a-w- C:\Windows\SysWow64\msxml.dll
2011-05-31 17:55:29 8718160 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{934E89B0-FD5C-4CC3-BF28-9559B83916F0}\mpengine.dll
2011-05-30 21:00:40 -------- d-----w- C:\Users\Owner\AppData\Roaming\Webroot
2011-05-30 05:20:00 -------- d-----w- C:\Users\Owner\AppData\Roaming\com.youneedabudget.YNAB3.Live.9C763150EFAB05FD2A2B78705C7A54E2FCDDE07D.1
2011-05-30 05:19:30 -------- d-----w- C:\Program Files (x86)\YNAB 3
2011-05-24 15:53:32 142336 ----a-w- C:\Windows\System32\poqexec.exe
2011-05-24 15:53:32 123904 ----a-w- C:\Windows\SysWow64\poqexec.exe
2011-05-13 18:29:18 5562240 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-05-13 18:29:15 3967872 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-05-13 18:29:14 3912576 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2011-05-10 20:29:17 -------- d-----w- C:\Users\Owner\AppData\Local\{77718E72-4A6A-42E2-81D5-F6EA35BC4D5B}
2011-05-10 20:29:17 -------- d-----w- C:\Users\Owner\AppData\Local\{4E13483D-1E52-4753-8DA5-9966FB0A7FD3}
2011-05-10 20:24:29 -------- d-----w- C:\ProgramData\Skype Extras
2011-05-05 21:09:13 58480 ----a-w- C:\Windows\System32\drivers\ssfmonm.sys
2011-05-05 21:09:13 137760 ----a-w- C:\Windows\System32\drivers\ssidrv.sys
2011-05-05 21:08:43 109864 ----a-w- C:\Windows\System32\drivers\pwipf6.sys
2011-05-05 21:07:58 -------- d-----w- C:\Users\Owner\AppData\Local\lptmp29618
2011-05-05 21:01:27 -------- dc-h--w- C:\ProgramData\{3C707538-83E3-4DAC-9218-6D79F3B9FEA5}
2011-05-05 20:41:52 -------- d-----w- C:\Program Files (x86)\Webroot
2011-05-05 20:41:20 -------- d-----w- C:\ProgramData\Webroot
2011-05-05 18:20:45 -------- d-----w- C:\Users\Owner\AppData\Roaming\BitDefender
2011-05-05 18:20:01 -------- d-----w- C:\Program Files\BitDefender
2011-05-05 15:13:29 -------- d-----w- C:\ProgramData\1c7f0000-644b-4ac7-b79e-5c05238c1699
2011-05-05 14:29:03 -------- d-----w- C:\Users\Owner\AppData\Roaming\QuickScan
2011-05-05 13:45:23 -------- d-----w- C:\ProgramData\BitDefender
2011-05-05 13:45:23 -------- d-----w- C:\Program Files\Common Files\BitDefender
2011-05-05 13:40:18 1811336 ----a-w- C:\ProgramData\bdinstall.bin
.
==================== Find3M ====================
.
2011-03-25 00:16:50 152576 ----a-w- C:\Windows\SysWow64\msclmd.dll
2011-03-25 00:16:49 175616 ----a-w- C:\Windows\System32\msclmd.dll
2011-03-11 06:34:51 1359872 ----a-w- C:\Windows\System32\mfc42u.dll
2011-03-11 06:34:50 1395712 ----a-w- C:\Windows\System32\mfc42.dll
2011-03-11 05:33:59 1164288 ----a-w- C:\Windows\SysWow64\mfc42u.dll
2011-03-11 05:33:59 1137664 ----a-w- C:\Windows\SysWow64\mfc42.dll
2011-03-08 06:29:32 976896 ----a-w- C:\Windows\System32\inetcomm.dll
2011-03-08 05:28:29 741376 ----a-w- C:\Windows\SysWow64\inetcomm.dll
2011-03-07 06:31:44 1188864 ----a-w- C:\Windows\System32\wininet.dll
2011-03-07 05:33:13 981504 ----a-w- C:\Windows\SysWow64\wininet.dll
2011-03-07 04:24:34 1638912 ----a-w- C:\Windows\System32\mshtml.tlb
2011-03-07 03:52:25 1638912 ----a-w- C:\Windows\SysWow64\mshtml.tlb
.
============= FINISH: 21:58:02.76 ===============

Attached Files



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#2 SweetTech

SweetTech

    Agent ST


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Posted 11 June 2011 - 10:20 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 chill86

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Posted 11 June 2011 - 10:45 PM

Hi Sweettech,

Thank you for the reply, but I have resolved this issue. Again, thanks!!

-Clint

#4 SweetTech

SweetTech

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Posted 12 June 2011 - 09:54 AM

Since it appears that the issues you were experiencing with your computer have been resolved, I am going to close this thread. If you should need the thread re-opened please send me a Private Message (PM) with a request to re-open the thread, as well as the link to the thread in question, and I'd be happy to re-open the thread.


Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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