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Not sure what direction head in [ Assumed Trojan Horse?]


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7 replies to this topic

#1 Dypro

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Posted 03 June 2011 - 04:30 PM

Ironically, I was browsing the internet and was about to download an antivirus. I downloaded Bitdefender, and it required me to install its software. It was a secure site, this was not the source of my problem. Anyways, I restarted, then I noticed I lost function of my mouse, along with my internet. I attempted to do a system restore but, that didn't work. When I clicked on it, it came out as a blank page.

Any suggestions?

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#2 Dypro

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Posted 03 June 2011 - 05:00 PM

Update: I just scanned with Zone Alarm, and it found no infections. I'm really stumped now. :[

#3 Dypro

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Posted 04 June 2011 - 11:18 AM

Update: I tried doing a repair installation and encountered a BSOD Bad_pool_caller


STOP: 0x000000C2

Please, help.

#4 Dypro

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Posted 07 June 2011 - 09:59 PM

UPDATE:
I scanned my computer with MalwareBytes, and it found one Trojan.Agent. Still, the damage was done, I restarted and found no changes.

I decided to then repair install my computer. This resolved system restore functionality. However, I believe my mouse is still damaged. It's not the mouse itself, I believe it had something to do with some registry corrupted files or someother type of corrupted files. I know it cannot be the hardware itself because I JUST bought a new mouse and that didn't work either. Whoever can solve this problem is a genius!


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#5 cryptodan

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Posted 07 June 2011 - 10:01 PM

Post the logs of what was found via Malware Bytes.

#6 Dypro

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Posted 07 June 2011 - 10:06 PM

I can't find the logs because I had to reinstall Malwarebytes... is there anything else I can get you? Or can you tell me where I can search to find the logs, even though they're probably most likely gone.

Edited by Dypro, 07 June 2011 - 10:08 PM.


#7 cryptodan

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Posted 07 June 2011 - 10:10 PM

Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

Edited by cryptodan, 07 June 2011 - 10:11 PM.


#8 Budapest

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Posted 07 June 2011 - 10:48 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MR Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
The power of accurate observation is commonly called cynicism by those who haven't got it.

—George Bernard Shaw




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