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infection affecting all computers in the house


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#1 mrgrita

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Posted 02 June 2011 - 07:38 PM

On every computer in our house, 1 Macbook, 1 pc laptop, 1 desktop, in EVERY browser random tabs or windows will open while we are online with super annoying ads. They stay hidden behind the tabs you are using and often play video/audio. examples: google.analytics that reroutes, blinxx, mevio, wordslife, apartmentfinder
I've run ClamXav and iAntivirus and they find no infections. Obviously something is not right, but I really don't know how to go about fixing it. Is my router infected? What's going on?
Any help would be greatly appreciated.
~margarita

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#2 Blade

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Posted 02 June 2011 - 07:51 PM

Are you using a router in your home?

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#3 mrgrita

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Posted 03 June 2011 - 10:11 AM

Yes. We have a Belkin Wireless router. The desktop is hardwired in and the laptops are both used wirelessly on the same router.

Edited by mrgrita, 03 June 2011 - 10:16 AM.


#4 Blade

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Posted 03 June 2011 - 06:57 PM

Hello.

You need to reset your router back to factory settings. The exact process varies from model to model, but usually involves pressing in a 'RESET' button with a pin for about 15-30 seconds. The button should be located somewhere on the device. You should consult your router documentation for details.

Note that you will need to reconfigure the router after performing the reset. Additionally, make sure that you secure the router config with a strong password. Again, consult your router documentation for details on this process.

After resetting the router, let me know if the redirects continue.

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#5 robr0924

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Posted 03 June 2011 - 09:57 PM

Is there a way to check your router? Not having an issue, just curious.

#6 Blade

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Posted 03 June 2011 - 10:10 PM

@robr0924: Not really a convenient method to empirically test the router. Diagnosis of a router infection is done mostly on circumstance and whether the symptoms fit. Since treatment is a hard reset of the router it's a procedure that can be done without fear of adverse repercussion; the only thing required afterwards is a router reconfiguration as you did when you initially set up the router. Just make sure you have your documentation handy if you aren't familiar with the process.

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#7 mrgrita

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Posted 04 June 2011 - 12:33 AM

I've reset the router but will be going out of town for a few days. I'll let you know when I'm back at the grind on Monday!
Thanks!
~margarita

#8 Blade

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Posted 04 June 2011 - 03:02 AM

Sounds good.

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#9 mrgrita

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Posted 06 June 2011 - 06:07 PM

I've been working for about 8 hours with no pop ups! It looks like you're my hero!
Thank you, Blade!

#10 Blade

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Posted 06 June 2011 - 06:26 PM

Glad I could help!

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