My daughter purchased an Epson Stylus Photo R300 and did not do her homework prior to the purchase.
Because of her lack of investigation, she has now discovered that when any cartridge (not the black) goes MT the printer presents and error report, "Ink Cartridge Replacement", blah, blah, replaced cartridge and press OK, and you cannot even print grayscale.
I contacted Epson support and was told:
[Incident: 110601-001500] The printer is out of two colors of ink and will not allow us to default it to g
From: Epson Support (Epson@custhelp.com)
Sent: Wed 6/01/11 2:17 PM
Recently you requested personal assistance from our on-line support center. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 7 days.
Thank you for allowing us to be of service to you.
The printer is out of two colors of ink and will not allow us to default it to g
Response (Rones Jacob A) 06/01/2011 01:17 PM
Thank you for contacting Epson. I'm sorry to know that you are having difficulty printing with your Epson Stylus Photo R300 due to an expended ink cartridge.
However, the printer will not operate if any cartridge is expended or removed. It is best to always have extra cartridges on hand.
Epson printers contain a permanent print head that needs to be charged with all colors to work. Even when users are printing black text only, a small amount of color ink is used to keep the print head charged. Air bubbles can damage the print head. The print head needs to be kept charged to prevent air bubbles from entering.
Therefore, once one of the cartridges are expended, the printer signals you to replace the cartridge in order for printing to continue.
Should you require further assistance with this issue, please reply without history (when possible), as our email system contains all previous correspondence. If you have a different technical support issue, please submit another email request via our website (http://www.epson.com/support
), and we will respond in a timely manner.
Thank you again for contacting Epson.
To our question, my daughter uses this printer mostly for her school work and needs a default black as not to waste expensive ink.
Does anyone have any suggestions as to a way to circumvent the Epson process to run "black only".
The "printing preferences" in the Win Vista OS/the printer do not offer the 'black only' option, only gray scale. And now that 1 cartridge reports as MT it will not allow it to print.