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#1 gbouvier

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Posted 02 June 2011 - 04:16 AM

Hi all,

Hope someone has some good advise here. :-) My computer has been struck again by a virus (or potentially multiple ones), I think it's Trojan horses. Mbam flagged up and deleted one thing, then SuperSpyware came up clean (see mbam log below) but the problems persist.

The problems are that:
(1) internet pages don't load. They say 'done' when in fact they haven't loaded.
(2) on my normal profile (now mostly working from my partner's) I am unable to open any anti-virus shortcuts on the desktop as the 'open with' Microsoft menu comes on. Sometimes this even happens for Internet Explorer (and sometimes it doesn't).

Frustrating, strange, annoying... Who are these people who put the viruses on in the first place? And why?!

Anyhow, any help greatly appreciated.

Gwen

my log:
Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6732

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

31/05/2011 16:10:25
mbam-log-2011-05-31 (16-10-25).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 304564
Time elapsed: 1 hour(s), 13 minute(s), 28 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 0
Files Infected: 1

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Jens\Local Settings\Application Data\dmk.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Jens\Local Settings\Application Data\dmk.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Jens\Local Settings\Application Data\dmk.exe" -a "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\Jens\application data\Sun\Java\deployment\cache\6.0\55\2412aeb7-76dcabc5 (Trojan.FakeAlert) -> Quarantined and deleted successfully.

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#2 Comp39

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Posted 02 June 2011 - 08:15 AM

I therefore assume, you managed to come on here by some other means other then infected computer? Or is it only sometimes you cannot gain access to the net?

First off take a look in Task manager, see if anything in the Process tab does not look right, that is if you can get in there. If you can, stop anything that look dubious. To find this out, Google the Processes. Example, i have something running called Toaster.exe, there is nothing wrong with this process. But i did check it up on Google by typing "Toaster.exe Malware"
And the result of Toaster.exe is File Name: Toaster.exe
Process Name: Toaster
Author: SoftThinks - Dell.
Part Of: Dell DataSafe Local Backup
File Size: 0 Bytes
File Version:
File Path:

A fine looking process i`m sure.

Can you get onto any sites on the net, like attempting to download updates for Malwarbytes?

The scan says it has got rid of infections, but obviously something still lingers.

So, once rebooted, and scan again do malware come back? If yes you will need to undo restore points.

"internet pages don't load. They say 'done' when in fact they haven't loaded."

Something has either changed in your settings, for this you should call Internet service provider, or it is malware blocking you from internet.

If it is the second of these two, download http://www.emsisoft.com/en/ . If you cannot reach this page, download it via your second computer put it on a CD then place it into infected computer. Run it.

BUT, never forget anything it says you should delete, check first that it is not Microsoft.

If further help need, please do not hesitate getting back.

#3 boopme

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Posted 02 June 2011 - 04:03 PM

I would also suggest running these.

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now check if the internet is working again.




FILE ASSOC

For XP
Go here to Doug KNox's Windows® XP File Association Fixes
Run 9th down on left... EXE File Association Fix ... the EXE not EML one.



I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image


NOTE: In some instances if no malware is found there will be no log produced.
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