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Can't get rid of of viruses in windows files


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#1 wubwub239

wubwub239

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Posted 02 June 2011 - 12:21 AM

Hello I am having a problem removing/repairing a few files that Avast free anti-virus has marked as infected but won't remove.
This is what the scan log showed

File name: Status
C:\My Backup -- 10-03-01 0200pm\WINDOWS\winstart.bat Error: File is offline- it is currently not available (42006)
C:\WINDOWS\explorer.exe Threat: Win32:Bamital-AQ
C:\WINDOWS\system32\winlogon.exe Threat: Win32:Bamital-AQ
C:\WINDOWS\explorer.exe Threat: Win32:Bamital-AQ
C:\WINDOWS\system32\winlogon.exe Threat: Win32:Bamital-AQ

Not sure why it showed the same files twice on the log, however I tried using the repair, delete, and move to chest options and it came up with errors on each. The symptoms I am having are slowed running speed, along with Google redirects, and recently my computer is coming up with a security message saying that websites I normally visit are insecure and makes me add a certificate to visit it. Also avast won't let me update, im assuming the viruses have something to do with this, the message I get when trying to update is "cannot connect to servers."

I found these while performing a full scan in safe mode.
Any help would be great.

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#2 SweetTech

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Posted 02 June 2011 - 01:46 PM

Hello,

Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Please be sure to post back here with a link to your new thread in the malware forum.

Kindest Regards,
SweetTech.

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The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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