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I made a mistake removing PC Performance & Stability Analysis Report


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#1 oztimc

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Posted 01 June 2011 - 10:47 PM

Last night, my Dell XPS M140 running Windows XP was hit with some malware. I suddenly started receiving a PC Performance & Stability Analysis Report popup. I quickly hopped on another machine to do some research and found a few strings regarding removal and highlighting the fake scan results and fake alerts. When I tried to go in and follow those removal instructions, I ran into some roadblocks. Like others who have seemingly dealt with this malware, it deactivated Windows Task Manager and hid all of my programs and files. In addition, any attempt to click on IE resulted in the creation of a shortcut rather an open browser. I ran "REG add HKCU\Software\Microsoft\Windows\CurrentVersion\Policies\System /v DisableTaskMgr /t REG_DWORD /d 0 /f" and that allowed me to run Task Manager and then end the processes that were causing the popup. I then turned my attention to removing the malware. I started by following http://www.bleepingcomputer.com/forums/topic400337.html, but I was unable to execute Malwarebytes - from the internet or from a thumb drive. I then moved over to http://www.bleepingcomputer.com/virus-removal/remove-windows-xp-recovery. I also ran into roadblocks, however. First, whenever I ran RKill I got a message that said that "Access is denied". And whenever I tried to load/run MBAM, I got an error message that said "Run-time error '53': File not found: mbamnet" followed by an "Access is denied" message. This also happens in Safe Mode.

Here's where I got sideways. I found some additional removal instructions that required direct changes to the registry. Although I am not terribly comfortable making registry changes without expert advice, I got impatient. I went in and made several changes based on the recommendations. When I rebooted my machine, the popup no longer launched, but now my wallpaper is gone, all of my programs in the Start menu are gone, and all of my files and folders show as hidden. I am able to launch both Firefox and Chrome, but cannot launch IE without it crashing shortly after loading. I still cannot load MBAM or run RKill without errors. I should have known better before I started messing with the registry, but I am unfortunately passed that point. Please help.

EDIT: Please be patient. There are over 300 unanswered topics in this forum at present and the current average wait time to receive help is 9 days. ~Budapest

Edited by Budapest, 04 June 2011 - 04:16 PM.


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#2 SweetTech

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Posted 09 June 2011 - 10:30 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Please download UnHide.exe by Grinler.

It will unhide folders/files that were set to be hidden by the infection you had.



NEXT:



Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth Code, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:


Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

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Posted 11 June 2011 - 08:26 AM

Do you still need help with your machine?

If the instructions are unclear or something isn't working, please let me know before proceeding.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#4 SweetTech

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Posted 12 June 2011 - 12:20 PM

Due to lack of feedback this thread will now be closed. If you still require assistance, and would like to have your thread re-opened, please feel free to send me a Private Message (PM) being sure to include a link to your topic, and I'd be happy to re-open it.


Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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