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12 replies to this topic

#1 thedragonhunter

thedragonhunter

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Posted 01 June 2011 - 09:47 PM

Links listed from a google or yahoo search are redirected. Windows protection found hardware issues initially. I ran repair from the vista disk then a restore which fixed that issue but the redirect remains. I have ran malwarebytes and norton antivirus - both come up clean. I have ran hijackthis and removed a few things I felt comfortable with (I'm a systems admin and have used the tool in the past) to no avail.

Going through some of the other topics on this subject I have tried to run tdskiller but the program does not run. RKunhookerle does but I have no idea what to do with it, but i can post the logs if requested from it.

.
DDS (Ver_2011-06-01.06) - NTFSx86
Internet Explorer: 8.0.6001.19048
Run by Melissa at 21:52:52 on 2011-06-01
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\STacSV.exe
C:\Windows\system32\SLsvc.exe
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\RUNDLL32.EXE
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Program Files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\DllHost.exe
C:\DELL\dds.scr
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
.
============== Pseudo HJT Report ===============
.
uStart Page = www.google.com
mStart Page = www.google.com
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\18.6.0.29\ips\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{2BA64B9F-BCBC-4A3C-9F39-9B64D40FC7FD} : DhcpNameServer = 192.168.1.254
TCP: Interfaces\{F29A11C3-44A4-4826-AD1A-081585724AF8} : DhcpNameServer = 192.168.1.254
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
.
============= SERVICES / DRIVERS ===============
.
R? AESTFilters;Andrea ST Filters Service
R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
R? PCD5SRVC{3F6A8B78-EC003E00-05040104};PCD5SRVC{3F6A8B78-EC003E00-05040104} - PCDR Kernel Mode Service Helper Driver
R? SftService;SoftThinks Agent Service
R? WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0
S? ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service
S? BHDrvx86;BHDrvx86
S? DockLoginService;Dock Login Service
S? EraserUtilRebootDrv;EraserUtilRebootDrv
S? FontCache;Windows Font Cache Service
S? IDSVix86;IDSVix86
S? NAV;Norton AntiVirus
S? SymDS;Symantec Data Store
S? SymEFA;Symantec Extended File Attributes
S? SymIRON;Symantec Iron Driver
S? SYMTDIv;Symantec Vista Network Dispatch Driver
S? yksvc;Marvell Yukon Service
.
=============== Created Last 30 ================
.
2011-06-01 01:31:05 -------- d-----w- c:\users\melissa\appdata\local\CrashDumps
2011-05-28 21:02:29 -------- d-----w- c:\users\melissa\appdata\local\NPE
2011-05-28 19:19:55 -------- d-----w- c:\programdata\NortonInstaller
2011-05-28 19:19:55 -------- d-----w- c:\program files\NortonInstaller
2011-05-28 19:11:36 -------- d-----w- c:\programdata\Norton
2011-05-28 15:33:53 -------- d-----w- c:\program files\Trend Micro
2011-05-26 23:46:43 -------- d-----w- c:\users\melissa\appdata\roaming\Malwarebytes
2011-05-26 23:46:38 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-26 23:46:37 -------- d-----w- c:\programdata\Malwarebytes
2011-05-26 23:46:34 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-15 06:26:46 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
.
==================== Find3M ====================
.
2011-05-28 19:20:24 126584 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-03-31 03:00:09 516216 ----a-r- c:\windows\system32\drivers\nav\1206000.01d\srtsp.sys
2011-03-31 03:00:09 50168 ----a-r- c:\windows\system32\drivers\nav\1206000.01d\srtspx.sys
2011-03-22 00:39:49 331384 ----a-r- c:\windows\system32\drivers\nav\1206000.01d\symtdiv.sys
2011-03-22 00:39:49 296568 ----a-r- c:\windows\system32\drivers\nav\1206000.01d\symnets.sys
2011-03-15 02:31:23 744568 ----a-r- c:\windows\system32\drivers\nav\1206000.01d\SymEFA.sys
2011-03-12 21:55:52 876032 ----a-w- c:\windows\system32\XpsPrint.dll
2011-03-10 17:03:51 1162240 ----a-w- c:\windows\system32\mfc42u.dll
2011-03-10 17:03:51 1136640 ----a-w- c:\windows\system32\mfc42.dll
.
============= FINISH: 21:54:14.55 ===============

Attached Files



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#2 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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  • Location:Puerto rico
  • Local time:03:47 PM

Posted 07 June 2011 - 08:55 PM

Hello and Welcome to the forums!

My name is Gringo and I'll be glad to help you with your computer problems.

Somethings to remember while we are working together.

  • Do not run any other tool untill instructed to do so!
  • Please Do not Attach logs or put in code boxes.
  • Tell me about any problems that have occurred during the fix.
  • Tell me of any other symptoms you may be having as these can help also.
  • Do not run anything while running a fix.


We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.


In order for me to see the status of the infection I will need a new set of logs to start with.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

DeFogger:

  • Please download DeFogger to your desktop.

    Double click DeFogger to run the tool.
  • The application window will appear
  • Click the Disable button to disable your CD Emulation drivers
  • Click Yes to continue
  • A 'Finished!' message will appear
  • Click OK
  • DeFogger may ask you to reboot the machine, if it does - click OK
Do not re-enable these drivers until otherwise instructed.

Download DDS:

  • Please download DDS by sUBs from one of the links below and save it to your desktop:

    Posted Image
    Download DDS and save it to your desktop

    Link1
    Link2
    Link3

    Please disable any anti-malware program that will block scripts from running before running DDS.

    • Double-Click on dds.scr and a command window will appear. This is normal.
    • Shortly after two logs will appear:
    • DDS.txt
    • Attach.txt
  • A window will open instructing you save & post the logs
  • Save the logs to a convenient place such as your desktop
  • Copy the contents of both logs & post in your next reply





Scan With RKUnHooker

  • Please Download Rootkit Unhooker Save it to your desktop.
  • Now double-click on RKUnhookerLE.exe to run it.
  • Click the Report tab, then click Scan.
  • Check (Tick) Drivers, Stealth,. Uncheck the rest. then Click OK.
  • Wait till the scanner has finished and then click File, Save Report.
  • Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get this warning it is ok, just ignore

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"


"just click on Cancel, then Accept".


information and logs:

  • In your next post I need the following

  • .logs from DDS
  • log from RKUnHooker
  • let me know of any problems you may have had

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#3 thedragonhunter

thedragonhunter
  • Topic Starter

  • Members
  • 5 posts
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  •  
  • Local time:03:47 PM

Posted 09 June 2011 - 08:56 PM

.
DDS (Ver_2011-06-01.06) - NTFSx86
Internet Explorer: 8.0.6001.19048
Run by Melissa at 21:49:44 on 2011-06-09
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.3034.1659 [GMT -4:00]
.
AV: Norton AntiVirus *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton AntiVirus *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\STacSV.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\WLTRYSVC.EXE
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\bcmwltry.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\Dwm.exe
C:\Program Files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
C:\Windows\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\mdm.exe
C:\Program Files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k imgsvc
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\taskeng.exe
C:\Program Files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe
C:\Windows\system32\DllHost.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Dell Support Center\bin\sprtsvc.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
mStart Page = www.google.com
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Symantec Intrusion Prevention: {6d53ec84-6aae-4787-aeee-f4628f01010c} - c:\program files\norton antivirus\engine\18.6.0.29\ips\IPSBHO.DLL
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java™ Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10o_ActiveX.exe -update activex
mPolicies-explorer: BindDirectlyToPropertySetStorage = 0 (0x0)
mPolicies-system: EnableLUA = 0 (0x0)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
TCP: DhcpNameServer = 192.168.1.254
TCP: Interfaces\{2BA64B9F-BCBC-4A3C-9F39-9B64D40FC7FD} : DhcpNameServer = 192.168.1.254
TCP: Interfaces\{F29A11C3-44A4-4826-AD1A-081585724AF8} : DhcpNameServer = 192.168.1.254
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Notify: GoToAssist - c:\program files\citrix\gotoassist\514\G2AWinLogon.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
.
============= SERVICES / DRIVERS ===============
.
R0 SymDS;Symantec Data Store;c:\windows\system32\drivers\nav\1206000.01d\SymDS.sys [2011-5-28 340088]
R0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\nav\1206000.01d\SymEFA.sys [2011-5-28 744568]
R1 BHDrvx86;BHDrvx86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.6.0.29\definitions\bashdefs\20110518.001\BHDrvx86.sys [2011-5-28 802936]
R1 IDSVix86;IDSVix86;c:\programdata\norton\{0c55c096-0f1d-4f28-aaa2-85ef591126e7}\nav_18.6.0.29\definitions\ipsdefs\20110604.001\IDSvix86.sys [2011-6-2 367736]
R1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\nav\1206000.01d\Ironx86.sys [2011-5-28 136312]
R1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\nav\1206000.01d\symtdiv.sys [2011-5-28 331384]
R2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;c:\program files\common files\abbyy\finereadersprint\9.00\licensing\NetworkLicenseServer.exe [2009-5-14 759048]
R2 DockLoginService;Dock Login Service;c:\program files\dell\delldock\DockLogin.exe [2008-12-18 155648]
R2 FontCache;Windows Font Cache Service;c:\windows\system32\svchost.exe -k LocalServiceAndNoImpersonation [2008-1-20 21504]
R2 NAV;Norton AntiVirus;c:\program files\norton antivirus\engine\18.6.0.29\ccSvcHst.exe [2011-5-28 130008]
R3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\common files\symantec shared\eengine\EraserUtilRebootDrv.sys [2011-5-28 105592]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 yksvc;Marvell Yukon Service;RUNDLL32.EXE ykx32coinst,serviceStartProc --> RUNDLL32.EXE ykx32coinst,serviceStartProc [?]
S3 AESTFilters;Andrea ST Filters Service;c:\windows\system32\driverstore\filerepository\stwrt.inf_f6ef8056\AEstSrv.exe [2009-6-14 81920]
S3 PCD5SRVC{3F6A8B78-EC003E00-05040104};PCD5SRVC{3F6A8B78-EC003E00-05040104} - PCDR Kernel Mode Service Helper Driver;c:\progra~1\dellsu~1\hwdiag\bin\PCD5SRVC.pkms [2008-11-4 22904]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
S4 SftService;SoftThinks Agent Service;"c:\windows\sminst\sftservice.exe" --> c:\windows\sminst\sftservice.EXE [?]
.
=============== Created Last 30 ================
.
2011-06-01 01:31:05 -------- d-----w- c:\users\melissa\appdata\local\CrashDumps
2011-05-28 21:02:29 -------- d-----w- c:\users\melissa\appdata\local\NPE
2011-05-28 19:19:55 -------- d-----w- c:\programdata\NortonInstaller
2011-05-28 19:19:55 -------- d-----w- c:\program files\NortonInstaller
2011-05-28 19:11:36 -------- d-----w- c:\programdata\Norton
2011-05-28 15:33:53 -------- d-----w- c:\program files\Trend Micro
2011-05-26 23:46:43 -------- d-----w- c:\users\melissa\appdata\roaming\Malwarebytes
2011-05-26 23:46:38 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-26 23:46:37 -------- d-----w- c:\programdata\Malwarebytes
2011-05-26 23:46:34 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-15 06:26:46 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
.
==================== Find3M ====================
.
2011-05-28 19:20:24 126584 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-03-31 03:00:09 516216 ----a-r- c:\windows\system32\drivers\nav\1206000.01d\srtsp.sys
2011-03-31 03:00:09 50168 ----a-r- c:\windows\system32\drivers\nav\1206000.01d\srtspx.sys
2011-03-22 00:39:49 331384 ----a-r- c:\windows\system32\drivers\nav\1206000.01d\symtdiv.sys
2011-03-22 00:39:49 296568 ----a-r- c:\windows\system32\drivers\nav\1206000.01d\symnets.sys
2011-03-15 02:31:23 744568 ----a-r- c:\windows\system32\drivers\nav\1206000.01d\SymEFA.sys
2011-03-12 21:55:52 876032 ----a-w- c:\windows\system32\XpsPrint.dll
.
============= FINISH: 21:51:03.12 ===============

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-06-01.06)
.
Microsoft® Windows Vista™ Home Basic
Boot Device: \Device\HarddiskVolume3
Install Date: 6/13/2009 7:55:47 PM
System Uptime: 6/9/2011 9:01:01 AM (12 hours ago)
.
Motherboard: Dell Inc. | | 0G848F
Processor: Intel® Core™2 Duo CPU T6400 @ 2.00GHz | Microprocessor | 2000/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 218 GiB total, 145.91 GiB free.
E: is FIXED (NTFS) - 15 GiB total, 8.459 GiB free.
F: is CDROM ()
.
==== Disabled Device Manager Items =============
.
==== System Restore Points ===================
.
.
==== Installed Programs ======================
.
Update for Microsoft Office 2007 (KB2508958)
ABBYY FineReader 9.0 Sprint
Acrobat.com
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.1
Apple Application Support
Apple Mobile Device Support
Apple Software Update
ArcSoft MediaImpression 2
ArcSoft Scan-n-Stitch Deluxe
Banctec Service Agreement
Bonjour
Choice Guard
Cisco EAP-FAST Module
Cisco LEAP Module
Cisco PEAP Module
Clean Run Course Designer 3
Compatibility Pack for the 2007 Office system
Dell Dock
Dell Edoc Viewer
Dell Support Center (Support Software)
Dell Touchpad
Dell Wireless WLAN Card Utility
DELL0703
Epson Copy Utility 3.5
Epson Event Manager
EPSON Perfection V33/V330 Photo Scanner Driver Update
EPSON Scan
GoToAssist 8.0.0.514
Hidden Expedition - Everest (remove only)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
Intel® TV Wizard
Intel® Matrix Storage Manager
iTunes
Java™ 6 Update 11
Junk Mail filter update
Malwarebytes' Anti-Malware
Microsoft .NET Framework 3.5 SP1
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office 2007 Service Pack 2 (SP2)
Microsoft Office Access MUI (English) 2007
Microsoft Office Access Setup Metadata MUI (English) 2007
Microsoft Office Enterprise 2007
Microsoft Office Excel MUI (English) 2007
Microsoft Office Groove MUI (English) 2007
Microsoft Office Groove Setup Metadata MUI (English) 2007
Microsoft Office InfoPath MUI (English) 2007
Microsoft Office OneNote MUI (English) 2007
Microsoft Office Outlook MUI (English) 2007
Microsoft Office PowerPoint MUI (English) 2007
Microsoft Office PowerPoint Viewer 2007 (English)
Microsoft Office Proof (English) 2007
Microsoft Office Proof (French) 2007
Microsoft Office Proof (Spanish) 2007
Microsoft Office Proofing (English) 2007
Microsoft Office Proofing Tools 2007 Service Pack 2 (SP2)
Microsoft Office Publisher MUI (English) 2007
Microsoft Office Shared MUI (English) 2007
Microsoft Office Shared Setup Metadata MUI (English) 2007
Microsoft Office Word MUI (English) 2007
Microsoft Search Enhancement Pack
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft Sync Framework Runtime Native v1.0 (x86)
Microsoft Sync Framework Services Native v1.0 (x86)
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
MobileMe Control Panel
Move Media Player
MSVCRT
Norton AntiVirus
OGA Notifier 2.0.0048.0
PowerDVD DX
QuickSet
QuickTime
Roxio Creator Audio
Roxio Creator Copy
Roxio Creator Data
Roxio Creator DE
Roxio Creator Tools
Roxio Express Labeler 3
Roxio Update Manager
Safari
Security Update for 2007 Microsoft Office System (KB2288621)
Security Update for 2007 Microsoft Office System (KB2288931)
Security Update for 2007 Microsoft Office System (KB2345043)
Security Update for 2007 Microsoft Office System (KB2466156)
Security Update for 2007 Microsoft Office System (KB2509488)
Security Update for 2007 Microsoft Office System (KB969559)
Security Update for 2007 Microsoft Office System (KB976321)
Security Update for CAPICOM (KB931906)
Security Update for Microsoft .NET Framework 3.5 SP1 (KB2416473)
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Security Update for Microsoft Office Access 2007 (KB979440)
Security Update for Microsoft Office Excel 2007 (KB2464583)
Security Update for Microsoft Office Groove 2007 (KB2494047)
Security Update for Microsoft Office InfoPath 2007 (KB979441)
Security Update for Microsoft Office PowerPoint 2007 (KB2535818)
Security Update for Microsoft Office PowerPoint Viewer 2007 (KB2464623)
Security Update for Microsoft Office Publisher 2007 (KB2284697)
Security Update for Microsoft Office system 2007 (972581)
Security Update for Microsoft Office system 2007 (KB974234)
Security Update for Microsoft Office Visio Viewer 2007 (KB973709)
Security Update for Microsoft Office Word 2007 (KB2344993)
Spelling Dictionaries Support For Adobe Reader 9
Update for 2007 Microsoft Office System (KB967642)
Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
Update for Microsoft Office 2007 Help for Common Features (KB963673)
Update for Microsoft Office Access 2007 Help (KB963663)
Update for Microsoft Office Excel 2007 Help (KB963678)
Update for Microsoft Office Infopath 2007 Help (KB963662)
Update for Microsoft Office OneNote 2007 (KB980729)
Update for Microsoft Office OneNote 2007 Help (KB963670)
Update for Microsoft Office Outlook 2007 (KB2509470)
Update for Microsoft Office Outlook 2007 Help (KB963677)
Update for Microsoft Office Powerpoint 2007 Help (KB963669)
Update for Microsoft Office Publisher 2007 Help (KB963667)
Update for Microsoft Office Script Editor Help (KB963671)
Update for Microsoft Office Word 2007 Help (KB963665)
Update for Outlook 2007 Junk Email Filter (KB2536413)
WildTangent Games
Windows Installer Clean Up
Windows Live Call
Windows Live Communications Platform
Windows Live Essentials
Windows Live Mail
Windows Live Messenger
Windows Live Photo Gallery
Windows Live Sign-in Assistant
Windows Live Sync
Windows Live Toolbar
Windows Live Upload Tool
Windows Live Writer
.
==== Event Viewer Messages From Past Week ========
.
6/4/2011 2:28:04 PM, Error: Service Control Manager [7000] - The Intel® PRO/1000 PCI Express Network Connection Driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
6/4/2011 2:28:04 PM, Error: Service Control Manager [7000] - The Intel® PRO/1000 NDIS 6 Adapter Driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
.
==== End Of File ===========================


RkU Version: 3.8.389.593, Type LE (SR2)
==============================================
OS Name: Windows Vista
Version 6.0.6002 (Service Pack 2)
Number of processors #2
==============================================
>Drivers
==============================================
0x8E408000 C:\Windows\system32\DRIVERS\igdkmd32.sys 9428992 bytes (Intel Corporation, Intel Graphics Kernel Mode Driver)
0x81C4D000 C:\Windows\system32\ntkrnlpa.exe 3907584 bytes (Microsoft Corporation, NT Kernel & System)
0x81C4D000 PnpManager 3907584 bytes
0x81C4D000 RAW 3907584 bytes
0x81C4D000 WMIxWDM 3907584 bytes
0x99070000 Win32k 2113536 bytes
0x99070000 C:\Windows\System32\win32k.sys 2113536 bytes (Microsoft Corporation, Multi-User Win32 Driver)
0xB5C00000 C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.6.0.29\Definitions\VirusDefs\20110609.019\NAVEX15.SYS 1536000 bytes (Symantec Corporation, AV Engine)
0x8F409000 C:\Windows\system32\DRIVERS\bcmwl6.sys 1343488 bytes (Broadcom Corporation, Broadcom 802.11 Network Adapter wireless driver)
0x8A20C000 C:\Windows\System32\Drivers\Ntfs.sys 1114112 bytes (Microsoft Corporation, NT File System Driver)
0x82E02000 C:\Windows\system32\drivers\ndis.sys 1093632 bytes (Microsoft Corporation, NDIS 6.0 wrapper driver)
0x91001000 C:\Windows\System32\drivers\tcpip.sys 958464 bytes (Microsoft Corporation, TCP/IP Driver)
0x804D9000 C:\Windows\system32\CI.dll 917504 bytes (Microsoft Corporation, Code Integrity Module)
0xAFA98000 C:\Windows\system32\drivers\peauth.sys 909312 bytes (Microsoft Corporation, Protected Environment Authentication and Authorization Export Driver)
0x926DD000 C:\Windows\System32\Drivers\dump_iaStor.sys 851968 bytes
0x82209000 C:\Windows\system32\drivers\iastor.sys 851968 bytes (Intel Corporation, Intel Matrix Storage Manager driver - ia32)
0x92608000 C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.6.0.29\Definitions\BASHDefs\20110518.001\BHDrvx86.sys 819200 bytes (Symantec Corporation, BASH Driver)
0x82C04000 C:\Windows\system32\drivers\NAV\1206000.01D\SYMEFA.SYS 765952 bytes (Symantec Corporation, Symantec Extended File Attributes)
0x8DE00000 C:\Windows\system32\drivers\spsys.sys 720896 bytes (Microsoft Corporation, security processor)
0x8ED06000 C:\Windows\System32\drivers\dxgkrnl.sys 655360 bytes (Microsoft Corporation, DirectX Graphics Kernel)
0x8DEF4000 C:\Windows\system32\DRIVERS\HDAudBus.sys 577536 bytes (Microsoft Corporation, High Definition Audio Bus Driver)
0xB3C0E000 C:\Windows\system32\drivers\NAV\1206000.01D\SRTSP.SYS 548864 bytes (Symantec Corporation, Symantec AutoProtect)
0x8060C000 C:\Windows\system32\drivers\Wdf01000.sys 507904 bytes (Microsoft Corporation, WDF Dynamic)
0x82CC8000 C:\Windows\System32\Drivers\ksecdd.sys 462848 bytes (Microsoft Corporation, Kernel Security Support Provider Interface)
0x8040F000 C:\Windows\system32\mcupdate_GenuineIntel.dll 458752 bytes (Microsoft Corporation, Intel Microcode Update Library)
0xADE55000 C:\Windows\system32\drivers\HTTP.sys 446464 bytes (Microsoft Corporation, HTTP Protocol Stack)
0x82372000 C:\Windows\system32\DRIVERS\stwrt.sys 413696 bytes (IDT, Inc., IDT PC Audio)
0x91B44000 C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys 385024 bytes (Symantec Corporation, Symantec Eraser Control Driver)
0xB3C94000 C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.6.0.29\Definitions\IPSDefs\20110604.001\IDSvix86.sys 380928 bytes (Symantec Corporation, IDS Core Driver)
0x9111C000 C:\Windows\system32\drivers\NAV\1206000.01D\SYMTDIV.SYS 364544 bytes (Symantec Corporation, Network Dispatch Driver)
0x8230B000 C:\Windows\system32\drivers\NAV\1206000.01D\SYMDS.SYS 356352 bytes (Symantec Corporation, Symantec Data Store)
0xAFA09000 C:\Windows\System32\DRIVERS\srv.sys 323584 bytes (Microsoft Corporation, Server driver)
0x8F551000 C:\Windows\system32\DRIVERS\yk60x86.sys 315392 bytes (Marvell, Miniport Driver for Marvell Yukon Ethernet Controller.)
0x8073E000 C:\Windows\System32\drivers\volmgrx.sys 303104 bytes (Microsoft Corporation, Volume Manager Extension Driver)
0x911AF000 C:\Windows\system32\drivers\afd.sys 294912 bytes (Microsoft Corporation, Ancillary Function Driver for WinSock)
0x80695000 C:\Windows\system32\drivers\acpi.sys 286720 bytes (Microsoft Corporation, ACPI Driver for NT)
0x80498000 C:\Windows\system32\CLFS.SYS 266240 bytes (Microsoft Corporation, Common Log File System Driver)
0x82F73000 C:\Windows\system32\DRIVERS\storport.sys 266240 bytes (Microsoft Corporation, Microsoft Storage Port Driver)
0x8EDBD000 C:\Windows\system32\DRIVERS\USBPORT.SYS 253952 bytes (Microsoft Corporation, USB 1.1 & 2.0 Port Driver)
0x91A7B000 C:\Windows\system32\DRIVERS\rdbss.sys 245760 bytes (Microsoft Corporation, Redirected Drive Buffering SubSystem Driver)
0x82F38000 C:\Windows\system32\drivers\NETIO.SYS 241664 bytes (Microsoft Corporation, Network I/O Subsystem)
0xADF4D000 C:\Windows\system32\DRIVERS\mrxsmb10.sys 233472 bytes (Microsoft Corporation, Longhorn SMB Downlevel SubRdr)
0x8A31C000 C:\Windows\system32\drivers\volsnap.sys 233472 bytes (Microsoft Corporation, Volume Shadow Copy Driver)
0x82D88000 C:\Windows\system32\DRIVERS\usbhub.sys 217088 bytes (Microsoft Corporation, Default Hub Driver for USB)
0x81C1A000 ACPI_HAL 208896 bytes
0x8F5B1000 C:\Windows\system32\DRIVERS\Apfiltr.sys 208896 bytes (Alps Electric Co., Ltd., Alps Touch Pad Driver)
0x81C1A000 C:\Windows\system32\hal.dll 208896 bytes (Microsoft Corporation, Hardware Abstraction Layer DLL)
0x822D9000 C:\Windows\system32\drivers\fltmgr.sys 204800 bytes (Microsoft Corporation, Microsoft Filesystem Filter Manager)
0x805B9000 C:\Windows\System32\DRIVERS\netbt.sys 204800 bytes (Microsoft Corporation, MBT Transport driver)
0x8DFB1000 C:\Windows\system32\DRIVERS\msiscsi.sys 192512 bytes (Microsoft Corporation, Microsoft iSCSI Initiator Driver)
0x82DCE000 C:\Windows\system32\DRIVERS\portcls.sys 184320 bytes (Microsoft Corporation, Port Class (Class Driver for Port/Miniport Devices))
0x82F0D000 C:\Windows\system32\drivers\msrpc.sys 176128 bytes (Microsoft Corporation, Kernel Remote Procedure Call Provider)
0x82D5E000 C:\Windows\system32\DRIVERS\ks.sys 172032 bytes (Microsoft Corporation, Kernel CSA Library)
0xADE0E000 C:\Windows\system32\DRIVERS\nwifi.sys 172032 bytes (Microsoft Corporation, NativeWiFi Miniport Driver)
0xAFA70000 C:\Windows\System32\Drivers\fastfat.SYS 163840 bytes (Microsoft Corporation, Fast FAT File System Driver)
0xADF9E000 C:\Windows\System32\DRIVERS\srv2.sys 163840 bytes (Microsoft Corporation, Smb 2.0 Server driver)
0x8A36C000 C:\Windows\System32\drivers\ecache.sys 159744 bytes (Microsoft Corporation, Special Memory Device Cache)
0x806EC000 C:\Windows\system32\drivers\pci.sys 159744 bytes (Microsoft Corporation, NT Plug and Play PCI Enumerator)
0x91175000 C:\Windows\system32\Drivers\SYMEVENT.SYS 155648 bytes (Symantec Corporation, Symantec Event Library)
0x823D7000 C:\Windows\system32\DRIVERS\drmk.sys 151552 bytes (Microsoft Corporation, Microsoft Kernel DRM Descrambler Filter)
0x91A37000 C:\Windows\system32\drivers\NAV\1206000.01D\Ironx86.SYS 147456 bytes (Symantec Corporation, Iron Driver)
0x82FB4000 C:\Windows\system32\DRIVERS\ndiswan.sys 143360 bytes (Microsoft Corporation, MS PPP Framing Driver (Strong Encryption))
0x8A3A4000 C:\Windows\system32\drivers\CLASSPNP.SYS 135168 bytes (Microsoft Corporation, SCSI Class System Dll)
0xADF0D000 C:\Windows\system32\drivers\mrxdav.sys 135168 bytes (Microsoft Corporation, Windows NT WebDav Minirdr)
0x807AB000 C:\Windows\System32\drivers\VIDEOPRT.SYS 135168 bytes (Microsoft Corporation, Video Port Driver)
0xADF2E000 C:\Windows\system32\DRIVERS\mrxsmb.sys 126976 bytes (Microsoft Corporation, Windows NT SMB Minirdr)
0x91BA2000 C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys 122880 bytes (Symantec Corporation, Symantec Eraser Utility Driver)
0xADEC2000 C:\Windows\System32\DRIVERS\srvnet.sys 118784 bytes (Microsoft Corporation, Server Network driver)
0x910EB000 C:\Windows\System32\drivers\fwpkclnt.sys 110592 bytes (Microsoft Corporation, FWP/IPsec Kernel-Mode API)
0x927C6000 C:\Windows\system32\drivers\luafv.sys 110592 bytes (Microsoft Corporation, LUA File Virtualization Filter Driver)
0xADEDF000 C:\Windows\system32\DRIVERS\bowser.sys 102400 bytes (Microsoft Corporation, NT Lan Manager Datagram Receiver Driver)
0x8DF81000 C:\Windows\system32\DRIVERS\cdrom.sys 98304 bytes (Microsoft Corporation, SCSI CD-ROM Driver)
0xADF86000 C:\Windows\system32\DRIVERS\mrxsmb20.sys 98304 bytes (Microsoft Corporation, Longhorn SMB 2.0 Redirector)
0x91BC0000 C:\Windows\System32\Drivers\dfsc.sys 94208 bytes (Microsoft Corporation, DFS Namespace Client Driver)
0x8A3DB000 C:\Windows\system32\DRIVERS\rasl2tp.sys 94208 bytes (Microsoft Corporation, RAS L2TP mini-port/call-manager driver)
0xB5D90000 C:\Windows\system32\DRIVERS\cdfs.sys 90112 bytes (Microsoft Corporation, CD-ROM File System Driver)
0x91A00000 C:\Windows\system32\DRIVERS\pacer.sys 90112 bytes (Microsoft Corporation, QoS Packet Scheduler)
0x91106000 C:\Windows\system32\DRIVERS\tdx.sys 90112 bytes (Microsoft Corporation, TDI Translation Driver)
0xADEF8000 C:\Windows\System32\drivers\mpsdrv.sys 86016 bytes (Microsoft Corporation, Microsoft Protection Service Driver)
0x82D39000 C:\Windows\system32\DRIVERS\rassstp.sys 86016 bytes (Microsoft Corporation, RAS SSTP Miniport Call Manager)
0xB5D77000 C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.6.0.29\Definitions\VirusDefs\20110609.019\NAVENG.SYS 81920 bytes (Symantec Corporation, AV Engine)
0x82FE6000 C:\Windows\system32\DRIVERS\raspptp.sys 81920 bytes (Microsoft Corporation, Peer-to-Peer Tunneling Protocol)
0x9119B000 C:\Windows\system32\DRIVERS\smb.sys 81920 bytes (Microsoft Corporation, SMB Transport driver)
0x8F59E000 C:\Windows\system32\DRIVERS\i8042prt.sys 77824 bytes (Microsoft Corporation, i8042 Port Driver)
0xADE42000 C:\Windows\system32\DRIVERS\rspndr.sys 77824 bytes (Microsoft Corporation, Link-Layer Topology Responder Driver for NDIS 6)
0x91A5B000 C:\Windows\system32\drivers\RTSTOR.SYS 77824 bytes (Realtek Semiconductor Corp., Realtek USB Mass Storage Driver for Vista)
0x91A24000 C:\Windows\system32\DRIVERS\wanarp.sys 77824 bytes (Microsoft Corporation, MS Remote Access and Routing ARP Driver)
0x8A393000 C:\Windows\system32\drivers\disk.sys 69632 bytes (Microsoft Corporation, PnP Disk Driver)
0x82DBD000 C:\Windows\System32\Drivers\NDProxy.SYS 69632 bytes (Microsoft Corporation, NDIS Proxy)
0x8047F000 C:\Windows\system32\PSHED.dll 69632 bytes (Microsoft Corporation, Platform Specific Hardware Error Driver)
0x82362000 C:\Windows\system32\drivers\fileinfo.sys 65536 bytes (Microsoft Corporation, FileInfo Filter Driver)
0x91AC0000 C:\Windows\system32\DRIVERS\HIDCLASS.SYS 65536 bytes (Microsoft Corporation, Hid Class Library)
0x927E1000 C:\Windows\system32\DRIVERS\lltdio.sys 65536 bytes (Microsoft Corporation, Link-Layer Topology Mapper I/O Driver)
0x80788000 C:\Windows\System32\drivers\mountmgr.sys 65536 bytes (Microsoft Corporation, Mount Point Manager)
0x82D4E000 C:\Windows\system32\DRIVERS\termdd.sys 65536 bytes (Microsoft Corporation, Terminal Server Driver)
0x8DFA2000 C:\Windows\system32\DRIVERS\intelppm.sys 61440 bytes (Microsoft Corporation, Processor Device Driver)
0xB5DA6000 C:\Windows\system32\DRIVERS\monitor.sys 61440 bytes (Microsoft Corporation, Monitor Driver)
0x8A35D000 C:\Windows\System32\Drivers\mup.sys 61440 bytes (Microsoft Corporation, Multiple UNC Provider driver)
0x80713000 C:\Windows\System32\drivers\partmgr.sys 61440 bytes (Microsoft Corporation, Partition Management Driver)
0x82FD7000 C:\Windows\system32\DRIVERS\raspppoe.sys 61440 bytes (Microsoft Corporation, RAS PPPoE mini-port/call-manager driver)
0x8DEE5000 C:\Windows\system32\DRIVERS\usbehci.sys 61440 bytes (Microsoft Corporation, EHCI eUSB Miniport Driver)
0x8072F000 C:\Windows\system32\drivers\volmgr.sys 61440 bytes (Microsoft Corporation, Volume Manager Driver)
0x992B0000 C:\Windows\System32\cdd.dll 57344 bytes (Microsoft Corporation, Canonical Display Driver)
0x91A16000 C:\Windows\system32\DRIVERS\netbios.sys 57344 bytes (Microsoft Corporation, NetBIOS interface driver)
0x807E7000 C:\Windows\System32\Drivers\Npfs.SYS 57344 bytes (Microsoft Corporation, NPFS Driver)
0x926D0000 C:\Windows\System32\Drivers\crashdmp.sys 53248 bytes (Microsoft Corporation, Crash Dump Driver)
0x8A3F2000 C:\Windows\system32\DRIVERS\umbus.sys 53248 bytes (Microsoft Corporation, User-Mode Bus Enumerator)
0x80688000 C:\Windows\system32\drivers\WDFLDR.SYS 53248 bytes (Microsoft Corporation, WDFLDR)
0xAFB80000 C:\Windows\System32\drivers\tcpipreg.sys 49152 bytes (Microsoft Corporation, TCP/IP Registry Compatibility Driver)
0x8079F000 C:\Windows\System32\drivers\vga.sys 49152 bytes (Microsoft Corporation, VGA/Super VGA Video Driver)
0x8EDA6000 C:\Windows\System32\drivers\watchdog.sys 49152 bytes (Microsoft Corporation, Watchdog Driver)
0x8F5EF000 C:\Windows\system32\DRIVERS\kbdclass.sys 45056 bytes (Microsoft Corporation, Keyboard Class Driver)
0x8F5E4000 C:\Windows\system32\DRIVERS\mouclass.sys 45056 bytes (Microsoft Corporation, Mouse Class Driver)
0x807DC000 C:\Windows\System32\Drivers\Msfs.SYS 45056 bytes (Microsoft Corporation, Mailslot driver)
0x8DFEB000 C:\Windows\system32\DRIVERS\ndistapi.sys 45056 bytes (Microsoft Corporation, NDIS 3.0 connection wrapper driver)
0x91A70000 C:\Windows\system32\drivers\NAV\1206000.01D\SRTSPX.SYS 45056 bytes (Symantec Corporation, Symantec AutoProtect)
0x8DFE0000 C:\Windows\system32\DRIVERS\TDI.SYS 45056 bytes (Microsoft Corporation, TDI Wrapper)
0x8DED1000 C:\Windows\system32\DRIVERS\tunnel.sys 45056 bytes (Microsoft Corporation, Microsoft Tunnel Interface Driver)
0x8EDB2000 C:\Windows\system32\DRIVERS\usbuhci.sys 45056 bytes (Microsoft Corporation, UHCI USB Miniport Driver)
0x80725000 C:\Windows\system32\DRIVERS\BATTC.SYS 40960 bytes (Microsoft Corporation, Battery Class Driver)
0x927AD000 C:\Windows\System32\drivers\Dxapi.sys 40960 bytes (Microsoft Corporation, DirectX API Driver)
0x8DFF6000 C:\Windows\system32\DRIVERS\mssmbios.sys 40960 bytes (Microsoft Corporation, System Management BIOS Driver)
0xADE38000 C:\Windows\system32\DRIVERS\ndisuio.sys 40960 bytes (Microsoft Corporation, NDIS User mode I/O driver)
0x91AD7000 C:\Windows\system32\drivers\nsiproxy.sys 40960 bytes (Microsoft Corporation, NSI Proxy)
0xAFB76000 C:\Windows\System32\Drivers\secdrv.SYS 40960 bytes (Macrovision Corporation, Macrovision Europe Limited, and Macrovision Japan and Asia K.K., Macrovision SECURITY Driver)
0xB5DBC000 C:\Windows\System32\Drivers\BlackBox.SYS 36864 bytes (RKU Driver)
0x8A3C5000 C:\Windows\system32\drivers\crcdisk.sys 36864 bytes (Microsoft Corporation, Disk Block Verification Filter Driver)
0x8A200000 C:\Windows\System32\Drivers\Fs_Rec.SYS 36864 bytes (Microsoft Corporation, File System Recognizer Driver)
0x91AB7000 C:\Windows\system32\DRIVERS\hidusb.sys 36864 bytes (Microsoft Corporation, USB Miniport Driver for Input Devices)
0x82CBF000 C:\Windows\System32\Drivers\PxHelp20.sys 36864 bytes (Sonic Solutions, Px Engine Device Driver for Windows 2000/XP)
0x807F5000 C:\Windows\System32\DRIVERS\rasacd.sys 36864 bytes (Microsoft Corporation, RAS Automatic Connection Driver)
0x99290000 C:\Windows\System32\TSDDD.dll 36864 bytes (Microsoft Corporation, Framebuffer Display Driver)
0x8DEDC000 C:\Windows\system32\DRIVERS\tunmp.sys 36864 bytes (Microsoft Corporation, Microsoft Tunnel Interface Driver)
0x8DF99000 C:\Windows\system32\DRIVERS\wmiacpi.sys 36864 bytes (Microsoft Corporation, Windows Management Interface for ACPI)
0x806DB000 C:\Windows\system32\drivers\WMILIB.SYS 36864 bytes (Microsoft Corporation, WMILIB WMI support library Dll)
0x8F400000 C:\Windows\system32\drivers\Afc.sys 32768 bytes (Arcsoft, Inc., Arcsoft® ASPI Shell)
0xAFB8C000 C:\Windows\system32\drivers\BCM42RLY.sys 32768 bytes (Broadcom Corporation, Broadcom iLine10™ PCI Network Adapter Proxy Protocol Driver)
0x80490000 C:\Windows\system32\BOOTVID.dll 32768 bytes (Microsoft Corporation, VGA Boot Driver)
0x91B3C000 C:\Windows\system32\DRIVERS\mouhid.sys 32768 bytes (Microsoft Corporation, HID Mouse Filter Driver)
0x806E4000 C:\Windows\system32\drivers\msisadrv.sys 32768 bytes (Microsoft Corporation, ISA Driver)
0x807CC000 C:\Windows\System32\DRIVERS\RDPCDD.sys 32768 bytes (Microsoft Corporation, RDP Miniport)
0x807D4000 C:\Windows\system32\drivers\rdpencdd.sys 32768 bytes (Microsoft Corporation, RDP Miniport)
0x8A355000 C:\Windows\System32\Drivers\spldr.sys 32768 bytes (Microsoft Corporation, loader for security processor)
0x80798000 C:\Windows\System32\Drivers\Beep.SYS 28672 bytes (Microsoft Corporation, BEEP Driver)
0x91AD0000 C:\Windows\system32\DRIVERS\HIDPARSE.SYS 28672 bytes (Microsoft Corporation, Hid Parsing Library)
0x80408000 C:\Windows\system32\kdcom.dll 28672 bytes (Microsoft Corporation, Kernel Debugger HW Extension DLL)
0xB5DB5000 C:\Users\Melissa\AppData\Local\Temp\mbr.sys 28672 bytes
0x82200000 C:\Windows\System32\Drivers\Null.SYS 28672 bytes (Microsoft Corporation, NULL Driver)
0x8F5FA000 C:\Windows\system32\DRIVERS\GEARAspiWDM.sys 24576 bytes (GEAR Software Inc., CD DVD Filter)
0x8EDFB000 C:\Windows\system32\DRIVERS\CmBatt.sys 16384 bytes (Microsoft Corporation, Control Method Battery Driver)
0x80722000 C:\Windows\system32\DRIVERS\compbatt.sys 12288 bytes (Microsoft Corporation, Composite Battery Driver)
0x8E400000 C:\Windows\system32\DRIVERS\swenum.sys 8192 bytes (Microsoft Corporation, Plug and Play Software Device Enumerator)
0x91A6E000 C:\Windows\system32\drivers\USBD.SYS 8192 bytes (Microsoft Corporation, Universal Serial Bus Driver)
0x86C211ED unknown_irp_handler 3603 bytes
==============================================
>Stealth
==============================================
0x86C22A91 Unknown page with executable code, 1391 bytes
0x8A31C000 WARNING: Virus alike driver modification [volsnap.sys], 233472 bytes
0x86C23191 Unknown page with executable code, 3695 bytes
0x86C25E7A Unknown thread object [ ETHREAD 0x86F34D78 ] TID: 276, 600 bytes
0x86C28008 Unknown thread object [ ETHREAD 0x86CD6A68 ] TID: 280, 600 bytes
0x86C27CDC Unknown page with executable code, 804 bytes

#4 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 09 June 2011 - 09:05 PM

Hello

I Would like you to do the following.

Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.

Run Combofix:

You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)

Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<

Combofix may need to reboot your computer more than once to do its job this is normal.

You can download Combofix from one of these links. I want you to save it to the desktop and run it from there.
Link 1
Link 2
Link 3
1. Close any open browsers or any other programs that are open.
2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.

Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall

Note 2: If you recieve an error "Illegal operation attempted on a registery key that has been marked for deletion." Please restart the computer

"information and logs"

  • In your next post I need the following
  • Log from Combofix
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#5 thedragonhunter

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Posted 10 June 2011 - 10:02 PM

ComboFix 11-06-10.09 - Melissa 06/10/2011 22:47:05.1.2 - x86
Microsoft® Windows Vista™ Home Basic 6.0.6002.2.1252.1.1033.18.3034.2248 [GMT -4:00]
Running from: c:\dell\ComboFix.exe
AV: Norton AntiVirus *Disabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Norton AntiVirus *Disabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
.
((((((((((((((((((((((((((((((((((((((( Other Deletions )))))))))))))))))))))))))))))))))))))))))))))))))
.
.
E:\Autorun.inf
.
Infected copy of c:\windows\system32\drivers\volsnap.sys was found and disinfected
Restored copy from - Kitty had a snack :P
.
((((((((((((((((((((((((( Files Created from 2011-05-11 to 2011-06-11 )))))))))))))))))))))))))))))))
.
.
2011-06-11 02:54 . 2011-06-11 02:54 -------- d-----w- c:\users\Melissa\AppData\Local\temp
2011-06-01 22:45 . 2011-06-01 22:45 -------- d-----w- c:\programdata\WindowsSearch
2011-06-01 01:31 . 2011-06-01 23:17 -------- d-----w- c:\users\Melissa\AppData\Local\CrashDumps
2011-05-28 21:02 . 2011-05-28 21:11 -------- d-----w- c:\users\Melissa\AppData\Local\NPE
2011-05-28 19:20 . 2011-05-28 19:23 -------- d-----w- c:\program files\Common Files\Symantec Shared
2011-05-28 19:20 . 2011-05-28 19:20 126584 ----a-w- c:\windows\system32\drivers\SYMEVENT.SYS
2011-05-28 19:20 . 2011-05-28 19:20 -------- d-----w- c:\program files\Symantec
2011-05-28 19:20 . 2011-05-28 19:20 -------- d-----w- c:\windows\system32\drivers\NAV
2011-05-28 19:20 . 2011-05-28 19:20 -------- d-----w- c:\program files\Norton AntiVirus
2011-05-28 19:19 . 2011-05-28 19:19 -------- d-----w- c:\program files\NortonInstaller
2011-05-28 19:11 . 2011-05-28 21:02 -------- d-----w- c:\programdata\Norton
2011-05-28 15:33 . 2011-05-28 15:33 -------- d-----w- c:\program files\Trend Micro
2011-05-26 23:46 . 2011-05-26 23:46 -------- d-----w- c:\users\Melissa\AppData\Roaming\Malwarebytes
2011-05-26 23:46 . 2010-12-20 22:09 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-26 23:46 . 2011-05-26 23:46 -------- d-----w- c:\programdata\Malwarebytes
2011-05-26 23:46 . 2011-05-26 23:46 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-15 06:26 . 2011-04-07 12:01 2409784 ----a-w- c:\program files\Windows Mail\OESpamFilter.dat
.
.
.
(((((((((((((((((((((((((((((((((((((((( Find3M Report ))))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
.
((((((((((((((((((((((((((((((((((((( Reg Loading Points ))))))))))))))))))))))))))))))))))))))))))))))))))
.
.
*Note* empty entries & legit default entries are not shown
REGEDIT4
.
c:\users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\
Dell Dock First Run.lnk - c:\program files\Dell\DellDock\DellDock.exe [2009-2-27 1316192]
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows\currentversion\policies\system]
"EnableLUA"= 0 (0x0)
"EnableUIADesktopToggle"= 0 (0x0)
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\winlogon\notify\GoToAssist]
2009-06-14 05:20 10536 ----a-w- c:\program files\Citrix\GoToAssist\514\g2awinlogon.dll
.
[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\Wdf01000.sys]
@="Driver"
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Adobe Reader Speed Launcher]
2009-02-27 21:10 35696 ----a-w- c:\program files\Adobe\Reader 9.0\Reader\reader_sl.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Apoint]
2009-04-01 06:18 217088 ----a-w- c:\program files\DellTPad\Apoint.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\AppleSyncNotifier]
2009-08-13 20:51 177440 ----a-w- c:\program files\Common Files\Apple\Mobile Device Support\bin\AppleSyncNotifier.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\ArcSoft Connection Service]
2010-10-28 00:17 207424 ----a-w- c:\program files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Broadcom Wireless Manager UI]
2008-12-22 10:34 3810304 ----a-w- c:\windows\System32\WLTRAY.EXE
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\dellsupportcenter]
2009-01-30 05:50 206064 ----a-w- c:\program files\Dell Support Center\bin\sprtcmd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\EEventManager]
2009-12-03 15:12 976320 ----a-w- c:\program files\Epson Software\Event Manager\EEventManager.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\GrooveMonitor]
2008-10-25 15:44 31072 ----a-w- c:\program files\Microsoft Office\Office12\GrooveMonitor.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\HotKeysCmds]
2009-04-01 08:55 173592 ----a-w- c:\windows\System32\hkcmd.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IAAnotif]
2008-05-07 22:41 178712 ----a-w- c:\program files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\IgfxTray]
2009-04-01 08:55 141848 ----a-w- c:\windows\System32\igfxtray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\iTunesHelper]
2010-01-23 00:16 141608 ----a-w- c:\program files\iTunes\iTunesHelper.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\PDVDDXSrv]
2009-02-05 02:26 128232 ----a-w- c:\program files\CyberLink\PowerDVD DX\PDVDDXSrv.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Persistence]
2009-04-01 08:55 150552 ----a-w- c:\windows\System32\igfxpers.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickSet]
2009-01-09 17:06 1735760 ----a-w- c:\program files\Dell\QuickSet\quickset.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\QuickTime Task]
2009-11-11 04:08 417792 ----a-w- c:\program files\QuickTime\QTTask.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\SysTrayApp]
2009-04-01 07:00 483428 ----a-w- c:\program files\IDT\WDM\sttray.exe
.
[HKEY_LOCAL_MACHINE\software\microsoft\shared tools\msconfig\startupreg\Windows Defender]
2008-01-21 02:33 1008184 ----a-w- c:\program files\Windows Defender\MSASCui.exe
.
R2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-03-18 130384]
R2 yksvc;Marvell Yukon Service;RUNDLL32.EXE ykx32coinst,serviceStartProc [x]
R3 AESTFilters;Andrea ST Filters Service;c:\windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\aestsrv.exe [2009-04-01 81920]
R3 PCD5SRVC{3F6A8B78-EC003E00-05040104};PCD5SRVC{3F6A8B78-EC003E00-05040104} - PCDR Kernel Mode Service Helper Driver;c:\progra~1\DELLSU~1\HWDiag\bin\PCD5SRVC.pkms [2008-11-04 22904]
R3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\Microsoft.NET\Framework\v4.0.30319\WPF\WPFFontCache_v0400.exe [2010-03-18 753504]
R4 SftService;SoftThinks Agent Service;c:\windows\sminst\sftservice.EXE [x]
S0 SymDS;Symantec Data Store;c:\windows\system32\drivers\NAV\1206000.01D\SYMDS.SYS [2011-01-27 340088]
S0 SymEFA;Symantec Extended File Attributes;c:\windows\system32\drivers\NAV\1206000.01D\SYMEFA.SYS [2011-03-15 744568]
S1 BHDrvx86;BHDrvx86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.6.0.29\Definitions\BASHDefs\20110518.001\BHDrvx86.sys [2011-04-19 802936]
S1 IDSVix86;IDSVix86;c:\programdata\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NAV_18.6.0.29\Definitions\IPSDefs\20110604.001\IDSvix86.sys [2011-06-03 367736]
S1 SymIRON;Symantec Iron Driver;c:\windows\system32\drivers\NAV\1206000.01D\Ironx86.SYS [2011-01-27 136312]
S1 SYMTDIv;Symantec Vista Network Dispatch Driver;c:\windows\system32\drivers\NAV\1206000.01D\SYMTDIV.SYS [2011-03-22 331384]
S2 ABBYY.Licensing.FineReader.Sprint.9.0;ABBYY FineReader 9.0 Sprint Licensing Service;c:\program files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe [2009-05-14 759048]
S2 DockLoginService;Dock Login Service;c:\program files\Dell\DellDock\DockLogin.exe [2008-12-18 155648]
S2 NAV;Norton AntiVirus;c:\program files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe [2011-04-17 130008]
S3 EraserUtilRebootDrv;EraserUtilRebootDrv;c:\program files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [2011-05-28 105592]
.
.
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\svchost]
LocalServiceNoNetwork REG_MULTI_SZ PLA DPS BFE mpssvc
LocalServiceAndNoImpersonation REG_MULTI_SZ FontCache
.
.
------- Supplementary Scan -------
.
uStart Page = hxxp://www.yahoo.com/
mStart Page = www.google.com
IE: E&xport to Microsoft Excel - c:\progra~1\MICROS~3\Office12\EXCEL.EXE/3000
TCP: DhcpNameServer = 192.168.1.254
.
- - - - ORPHANS REMOVED - - - -
.
SafeBoot-mcmscsvc
SafeBoot-MCODS
MSConfigStartUp-Dell DataSafe Online - c:\program files\Dell DataSafe Online\DataSafeOnline.exe
.
.
.
**************************************************************************
.
catchme 0.3.1398 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.net
Rootkit scan 2011-06-10 22:54
Windows 6.0.6002 Service Pack 2 NTFS
.
scanning hidden processes ...
.
scanning hidden autostart entries ...
.
scanning hidden files ...
.
scan completed successfully
hidden files: 0
.
**************************************************************************
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\NAV]
"ImagePath"="\"c:\program files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe\" /s \"NAV\" /m \"c:\program files\Norton AntiVirus\Engine\18.6.0.29\diMaster.dll\" /prefetch:1"
.
[HKEY_LOCAL_MACHINE\system\ControlSet001\Services\PCD5SRVC{3F6A8B78-EC003E00-05040104}]
"ImagePath"="\??\c:\progra~1\DELLSU~1\HWDiag\bin\PCD5SRVC.pkms"
.
Completion time: 2011-06-10 22:56:58
ComboFix-quarantined-files.txt 2011-06-11 02:56
.
Pre-Run: 156,499,959,808 bytes free
Post-Run: 157,017,952,256 bytes free
.
- - End Of File - - F5EB1540FB29F7FB4849D88C4CAABBC5


Yahoo/Google appear to no longer be re-directing. I'll see how it goes tomorrow.

#6 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 10 June 2011 - 10:25 PM

These logs are looking alot better. But we still have some work to do.

Please print out these instructions, or copy them to a Notepad file. It will make it easier for you to follow the instructions and complete all of the necessary steps..

uninstall some programs

1. click on start
2. then go to settings
3. after that you need control panel
4. look for the icon add/remove programs
click on the following programs

Adobe Reader 9.1

and click on remove

Update Adobe Reader

Recently there have been vunerabilities detected in older versions of Adobe Reader. It is strongly suggested that you update to the current version.

You can download it from http://www.adobe.com/products/acrobat/readstep2.html
After installing the latest Adobe Reader, uninstall all previous versions.
If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

If you don't like Adobe Reader (53 MB), you can download Foxit PDF Reader(7 MB) from here. It's a much smaller file to download and uses a lot less resources than Adobe Reader.

Note: When installing FoxitReader, be carefull not to install anything to do with AskBar.
[/list]
Your Java is out of date.

It can be updated by the Java control panel
  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup) -> Update Tab -> Update Now.
  • An update should begin;
  • follow the prompts

Clear your Java Cache

  • click on Start-> Control Panel (Classic View)-> Java (looks like a coffee cup)
    • On the General tab, under Temporary Internet Files, click the Settings button.
    • Next, click on the Delete Files button
    • There are two options in the window to clear the cache - Leave BOTH Checked
      Applications and Applets
      Trace and Log Files
  • Click OK on Delete Temporary Files Window
    Note: This deletes ALL the Downloaded Applications and Applets from the CACHE.
  • Click OK to leave the Temporary Files Window
  • Click OK to leave the Java Control Panel.

TFC(Temp File Cleaner):

  • Please download TFC to your desktop,
  • Save any unsaved work. TFC will close all open application windows.
  • Double-click TFC.exe to run the program.
  • If prompted, click "Yes" to reboot.
Note: Save your work. TFC will automatically close any open programs, let it run uninterrupted. It shouldn't take longer take a couple of minutes, and may only take a few seconds. Only if needed will you be prompted to reboot.

: Malwarebytes' Anti-Malware :

  • I would like you to rerun MBAM
  • Double-click mbam icon
  • go to the update tab at the top
  • click on check for updates
  • If an update is found, it will download and install the latest version.
  • Once the program has loaded, select Perform quick scan, then click Scan.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
  • When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts.
Click OK to either and let MBAM proceed with the disinfection process.
If asked to restart the computer, please do so immediately. Failure to reboot will prevent MBAM from removing all the malware.


Download HijackThis

  • Go Here to download HijackThis Installer
  • Save HijackThis Installer to your desktop.
  • Double-click on the HijackThis Installer icon on your desktop. (Vista and Win 7 right click and run as admin)
  • By default it will install to C:\Program Files\Trend Micro\HijackThis .
  • Click on Install.
  • It will create a HijackThis icon on the desktop.
  • Once installed it will launch Hijackthis.
  • Click on the Do a system scan and save a logfile button. It will scan and the log should open in notepad.
  • Click on Edit > Select All then click on Edit > Copy to copy the entire contents of the log.
  • Come back here to this thread and Paste the log in your next reply.
  • DO NOT use the AnalyseThis button its findings are dangerous if misinterpreted.
  • DO NOT have Hijackthis fix anything yet. Most of what it finds will be harmless or even required.

"information and logs"

  • In your next post I need the following

  • Log From MBAM
  • report from Hijackthis
  • let me know of any problems you may have had
  • How is the computer doing now?

Gringo

I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#7 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 13 June 2011 - 01:03 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#8 thedragonhunter

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Posted 13 June 2011 - 07:58 AM

sorry, busy weekend. I will perform the above tasks tonight and post the logs. Thank you very much for your help.

#9 gringo_pr

gringo_pr

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Posted 13 June 2011 - 08:13 AM

no problem and thanks for letting me know


gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#10 thedragonhunter

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Posted 13 June 2011 - 07:38 PM

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6850

Windows 6.0.6002 Service Pack 2
Internet Explorer 8.0.6001.19048

6/13/2011 8:30:03 PM
mbam-log-2011-06-13 (20-30-03).txt

Scan type: Quick scan
Objects scanned: 157078
Time elapsed: 5 minute(s), 9 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:38:06 PM, on 6/13/2011
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.19048)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Windows\system32\wuauclt.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\DllHost.exe
C:\DELL\HijackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://www.microsoft.com/isapi/redir.dll?prd=ie&ar=iesearch
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Symantec Intrusion Prevention - {6D53EC84-6AAE-4787-AEEE-F4628F01010C} - C:\Program Files\Norton AntiVirus\Engine\18.6.0.29\IPS\IPSBHO.DLL
O2 - BHO: Search Helper - {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
O2 - BHO: Groove GFS Browser Helper - {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\Program Files\Microsoft Office\Office12\GrooveShellExtensions.dll
O2 - BHO: Windows Live Sign-in Helper - {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
O2 - BHO: Java™ Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: Windows Live Toolbar Helper - {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O3 - Toolbar: &Windows Live Toolbar - {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files\Windows Live\Toolbar\wltcore.dll
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
O4 - HKLM\..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe /install /silent
O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~3\Office12\EXCEL.EXE/3000
O9 - Extra button: Blog This - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra 'Tools' menuitem: &Blog This in Windows Live Writer - {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - C:\Program Files\Windows Live\Writer\WriterBrowserExtension.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~3\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~3\Office12\REFIEBAR.DLL
O15 - ESC Trusted Zone: http://*.update.microsoft.com
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O18 - Protocol: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - C:\Program Files\Microsoft Office\Office12\GrooveSystemServices.dll
O20 - Winlogon Notify: GoToAssist - C:\Program Files\Citrix\GoToAssist\514\G2AWinLogon.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\Windows\system32\browseui.dll
O23 - Service: ABBYY FineReader 9.0 Sprint Licensing Service (ABBYY.Licensing.FineReader.Sprint.9.0) - ABBYY - C:\Program Files\Common Files\ABBYY\FineReaderSprint\9.00\Licensing\NetworkLicenseServer.exe
O23 - Service: ArcSoft Connect Daemon (ACDaemon) - ArcSoft Inc. - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
O23 - Service: Andrea ST Filters Service (AESTFilters) - Andrea Electronics Corporation - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\aestsrv.exe
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Dock Login Service (DockLoginService) - Stardock Corporation - C:\Program Files\Dell\DellDock\DockLogin.exe
O23 - Service: GameConsoleService - WildTangent, Inc. - C:\Program Files\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe
O23 - Service: GoToAssist - Citrix Online, a division of Citrix Systems, Inc. - C:\Program Files\Citrix\GoToAssist\514\g2aservice.exe
O23 - Service: Intel® Matrix Storage Event Monitor (IAANTMON) - Intel Corporation - C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Norton AntiVirus (NAV) - Symantec Corporation - C:\Program Files\Norton AntiVirus\Engine\18.6.0.29\ccSvcHst.exe
O23 - Service: SupportSoft Sprocket Service (DellSupportCenter) (sprtsvc_DellSupportCenter) - SupportSoft, Inc. - C:\Program Files\Dell Support Center\bin\sprtsvc.exe
O23 - Service: Audio Service (STacSV) - IDT, Inc. - C:\Windows\System32\DriverStore\FileRepository\stwrt.inf_f6ef8056\STacSV.exe
O23 - Service: stllssvr - MicroVision Development, Inc. - C:\Program Files\Common Files\SureThing Shared\stllssvr.exe
O23 - Service: Dell Wireless WLAN Tray Service (wltrysvc) - Unknown owner - C:\Windows\System32\WLTRYSVC.EXE
O23 - Service: Marvell Yukon Service (yksvc) - Unknown owner - RUNDLL32.EXE (file missing)

--
End of file - 6449 bytes


The computer seems to be running fine now.

#11 gringo_pr

gringo_pr

    Bleepin Gringo


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Posted 13 June 2011 - 07:46 PM

Greetings

These logs are looking very good, we are almost done!!! Just one more scan to go.

:Remove unneeded startup entries:

This part of the fix is purely optional
These are programs that start up when you turn on your computer but don't need to be, any of these programs you can click on their icons (or start from the control panel) and start the program when you need it. By stopping these programs you will boot up faster and your computer will work faster.

  • Run HijackThis
  • Click on the Scan button
  • Put a check beside all of the items listed below (if present):

    • O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Common Files\Java\Java Update\jusched.exe"
      O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 10.0\Reader\Reader_sl.exe"
      O4 - HKLM\..\Run: [Adobe ARM] "C:\Program Files\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
      O4 - .DEFAULT User Startup: Dell Dock First Run.lnk = C:\Program Files\Dell\DellDock\DellDock.exe (User 'Default user')
  • Close all open windows and browsers/email, etc...
  • Click on the "Fix Checked" button
  • When completed, close the application.

    NOTE**You can research each of those lines >here< and see if you want to keep them or not
    just copy the name between the brakets and paste into the search space
    O4 - HKLM\..\Run: [IntelliPoint]


Eset Online Scanner

**Note** You will need to use Internet explorer for this scan - Vista and win 7 right click on IE shortcut and run as admin

Go Eset web page to run an online scannner from ESET.

  • Turn off the real time scanner of any existing antivirus program while performing the online scan
  • click on the ESET Online Scanner button
  • Tick the box next to YES, I accept the Terms of Use.
    • Click Start
  • When asked, allow the activex control to install
    • Click Start
  • Make sure that the option Remove found threats is unticked and the Scan Archives option is ticked.
  • Click on Advanced Settings, ensure the options
    Scan for potentially unwanted applications, Scan for potentially unsafe applications, and Enable Anti-Stealth Technology are ticked.
  • Click Scan
  • Wait for the scan to finish
  • Click on copy to clipboard and paste the results here in this topic
  • you may also find here C:\Program Files\Eset\Eset Online Scanner\log.txt
Copy and paste that log as a reply to this topic

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#12 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 16 June 2011 - 03:51 AM

Hello

48 Hour bump

It has been more than 48 hours since my last post.

  • do you still need help with this?
  • do you need more time?
  • are you having problems following my instructions?
  • if after 48hrs you have not replied to this thread then it will have to be closed!

Gringo
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University

#13 gringo_pr

gringo_pr

    Bleepin Gringo


  • Malware Response Team
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Posted 19 June 2011 - 02:57 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
I Close My Topics If You Have Not Replied In 5 Days If You Will Be Longer Please Let Me Know

If I Have Not Replied To One Of My Topics In 48 Hrs Please Bump The Topic



My help is free, however, if you wish to make a small donation to show your appreciation or to help me continue the fight against Malware, then click here -->btn_donate_SM.gif<-- Don't worry every little bit helps.

Proud Graduate Of Malware Removal University




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