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Fake MS security


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#1 MattCanRead

MattCanRead

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  • Local time:07:03 AM

Posted 01 June 2011 - 08:33 PM

My wifes netbook got the fake MS security thing and I thought I had it removed following instructions online. I used Malwarebytes and CCleaner. But now it runs slow and some pages will not fully load. Facebook and her school email are 2 examples of pages that are not loading. Also it will not let her change wallpaper picture or add new links to IEs favorites toolbar. Any help would be appreciated and thanks in advance. .
DDS (Ver_2011-06-01.06) - NTFSAMD64
Internet Explorer: 8.0.7600.16385
Run by Kim at 21:20:22 on 2011-06-01
.
============== Running Processes ===============
.
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files (x86)\Bonjour\mDNSResponder.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\Battery Meter\BTMeter.exe
C:\Program Files (x86)\WSED\WSED.exe
C:\Program Files (x86)\CapsLKNotify\CapsLKNotify.exe
C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe
C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
C:\Program Files (x86)\Dell Support Center\gs_agent\dsc.exe
C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Program Files (x86)\Windows Live\Toolbar\wltuser.exe
C:\Program Files (x86)\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files (x86)\Skype\Toolbars\Shared\SkypeNames2.exe
C:\Program Files (x86)\Internet Explorer\iexplore.exe
C:\Users\Kim\Desktop\dds.scr
.
============== Pseudo HJT Report ===============
.
uInternet Settings,ProxyOverride = *.local
mWinlogon: Userinit=userinit.exe,
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20101106160153.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Skype add-on for Internet Explorer: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
uRun: [msnmsgr] "C:\Program Files (x86)\Windows Live\Messenger\msnmsgr.exe" /background
uRun: [Skype] "C:\Program Files (x86)\Skype\Phone\Skype.exe" /nosplash /minimized
mRun: [BTMeter] C:\Program Files (x86)\Battery Meter\BTMeter.exe
mRun: [WSED] C:\Program Files (x86)\WSED\WSED.exe
mRun: [<NO NAME>]
mRun: [CapsLKNotify] C:\Program Files (x86)\CapsLKNotify\CapsLKNotify.exe
mRun: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~2\Office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - C:\PROGRA~2\MICROS~2\Office14\ONBttnIE.dll/105
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files (x86)\Microsoft Office\Office14\ONBttnIELinkedNotes.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
DPF: {2ADE19BB-1E79-4EC4-976E-AC74339ADD76} - hxxp://rvms.no-ip.biz/ActiveViewGUI.cab
DPF: {66F7F252-3FE1-4650-B1E5-94B2A38271C5} - hxxp://rvms.no-ip.biz/ActiveView.cab
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
TCP: DhcpNameServer = 68.105.28.12 68.105.29.12 68.105.28.11
TCP: Interfaces\{D550F560-C969-4165-AD86-171B3418C7EE} : DhcpNameServer = 68.105.28.12 68.105.29.12 68.105.28.11
TCP: Interfaces\{D550F560-C969-4165-AD86-171B3418C7EE}\46C696E6B6 : DhcpNameServer = 192.168.0.1
TCP: Interfaces\{D550F560-C969-4165-AD86-171B3418C7EE}\84F6C6C696E6377457563747 : DhcpNameServer = 4.2.2.1 4.2.2.2
TCP: Interfaces\{D550F560-C969-4165-AD86-171B3418C7EE}\D6F647F627F6C61602342364 : DhcpNameServer = 192.168.10.1
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - C:\Program Files (x86)\Common Files\microsoft shared\OFFICE14\MSOXMLMF.DLL
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\PROGRA~2\COMMON~1\Skype\SKYPE4~1.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
BHO-X64: Adobe PDF Link Helper: {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files (x86)\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
BHO-X64: AcroIEHelperStub - No File
BHO-X64: McAfee Phishing Filter: {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\PROGRA~1\mcafee\msk\mskapbho.dll
BHO-X64: McAfee Phishing Filter - No File
BHO-X64: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO-X64: Search Helper: {6EBF7485-159F-4bff-A14F-B9E3AAC4465B} - C:\Program Files (x86)\Microsoft\Search Enhancement Pack\Search Helper\SEPsearchhelperie.dll
BHO-X64: Search Helper - No File
BHO-X64: Groove GFS Browser Helper: {72853161-30C5-4D22-B7F9-0BBC1D38A37E} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
BHO-X64: scriptproxy: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - C:\Program Files (x86)\Common Files\McAfee\SystemCore\ScriptSn.20101106160153.dll
BHO-X64: scriptproxy - No File
BHO-X64: Windows Live Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO-X64: Skype add-on for Internet Explorer: {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll
BHO-X64: SkypeIEPluginBHO - No File
BHO-X64: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\PROGRA~2\MICROS~2\Office14\URLREDIR.DLL
BHO-X64: URLRedirectionBHO - No File
BHO-X64: Java™ Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre6\bin\jp2ssv.dll
BHO-X64: Windows Live Toolbar Helper: {E15A8DC0-8516-42A1-81EA-DC94EC1ACF10} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
TB-X64: &Windows Live Toolbar: {21FA44EF-376D-4D53-9B0F-8A89D3229068} - C:\Program Files (x86)\Windows Live\Toolbar\wltcore.dll
mRun-x64: [BTMeter] C:\Program Files (x86)\Battery Meter\BTMeter.exe
mRun-x64: [WSED] C:\Program Files (x86)\WSED\WSED.exe
mRun-x64: [(Default)]
mRun-x64: [CapsLKNotify] C:\Program Files (x86)\CapsLKNotify\CapsLKNotify.exe
mRun-x64: [Adobe Reader Speed Launcher] "C:\Program Files (x86)\Adobe\Reader 9.0\Reader\Reader_sl.exe"
mRun-x64: [Dell Webcam Central] "C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe" /mode2
mRun-x64: [DellSupportCenter] "C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe" /P DellSupportCenter
mRun-x64: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
mRun-x64: [mcui_exe] "C:\Program Files\McAfee.com\Agent\mcagent.exe" /runkey
mRun-x64: [BCSSync] "C:\Program Files (x86)\Microsoft Office\Office14\BCSSync.exe" /DelayServices
mRun-x64: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
mRun-x64: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
SEH-X64: Groove GFS Stub Execution Hook: {B5A7F190-DDA6-4420-B3BA-52453494E6CD} - C:\PROGRA~2\MICROS~2\Office14\GROOVEEX.DLL
.
============= SERVICES / DRIVERS ===============
.
R? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
R? clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64
R? mferkdet;McAfee Inc. mferkdet
R? Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service
R? osppsvc;Office Software Protection Platform
R? RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader
R? SMARTMouseFilterx64;HID-compliant mouse
R? SMARTVHidMiniVistaAmd64;SMART HID Device
R? SMARTVTabletPCx64;SMART Virtual TabletPC
R? WatAdminSvc;Windows Activation Technologies Service
S? AERTFilters;Andrea RT Filters Service
S? cfwids;McAfee Inc. cfwids
S? CtClsFlt;Creative Camera Class Upper Filter Driver
S? DockLoginService;Dock Login Service
S? EMSC;COMPAL Embedded System Control
S? IntcHdmiAddService;Intel® High Definition Audio HDMI
S? L1C;NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20)
S? Lavasoft Ad-Aware Service;Lavasoft Ad-Aware Service
S? Lavasoft Kernexplorer;Lavasoft helper driver
S? Lbd;Lbd
S? McMPFSvc;McAfee Personal Firewall Service
S? McNaiAnn;McAfee VirusScan Announcer
S? McProxy;McAfee Proxy Service
S? McShield;McShield
S? mfeavfk;McAfee Inc. mfeavfk
S? mfefire;McAfee Firewall Core Service
S? mfefirek;McAfee Inc. mfefirek
S? mfehidk;McAfee Inc. mfehidk
S? mfenlfk;McAfee NDIS Light Filter
S? mfevtp;McAfee Validation Trust Protection Service
S? mfewfpk;McAfee Inc. mfewfpk
S? vwififlt;Virtual WiFi Filter Driver
S? vwifimp;Microsoft Virtual WiFi Miniport Service
.
=============== Created Last 30 ================
.
2011-06-02 00:40:11 8718160 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\Backup\mpengine.dll
2011-06-02 00:40:02 8718160 ----a-w- C:\ProgramData\Microsoft\Windows Defender\Definition Updates\{AE370727-0AB9-4E7B-89CD-39A3DAF6BB1F}\mpengine.dll
2011-05-28 07:01:23 142336 ----a-w- C:\Windows\System32\poqexec.exe
2011-05-28 07:01:23 123904 ----a-w- C:\Windows\SysWow64\poqexec.exe
2011-05-28 07:01:04 27008 ----a-w- C:\Windows\System32\drivers\Diskdump.sys
2011-05-27 11:21:54 270720 ------w- C:\Windows\System32\MpSigStub.exe
2011-05-27 11:04:53 388096 ----a-r- C:\Users\Kim\AppData\Roaming\Microsoft\Installer\{45A66726-69BC-466B-A7A4-12FCBA4883D7}\HiJackThis.exe
2011-05-27 11:04:50 -------- d-----w- C:\Program Files (x86)\Trend Micro
2011-05-19 01:45:54 -------- d-----w- C:\Program Files\CCleaner
2011-05-11 23:14:12 5509504 ----a-w- C:\Windows\System32\ntoskrnl.exe
2011-05-11 23:14:09 3957632 ----a-w- C:\Windows\SysWow64\ntkrnlpa.exe
2011-05-11 23:14:09 3901824 ----a-w- C:\Windows\SysWow64\ntoskrnl.exe
2011-05-11 23:13:27 99328 ----a-w- C:\Windows\System32\drivers\usbccgp.sys
2011-05-11 23:13:27 52224 ----a-w- C:\Windows\System32\drivers\usbehci.sys
2011-05-11 23:13:27 343040 ----a-w- C:\Windows\System32\drivers\usbhub.sys
2011-05-11 23:13:27 324608 ----a-w- C:\Windows\System32\drivers\usbport.sys
2011-05-11 23:13:26 7936 ----a-w- C:\Windows\System32\drivers\usbd.sys
2011-05-11 23:13:26 30720 ----a-w- C:\Windows\System32\drivers\usbuhci.sys
2011-05-11 23:13:26 25600 ----a-w- C:\Windows\System32\drivers\usbohci.sys
2011-05-07 19:08:20 16432 ----a-w- C:\Windows\System32\lsdelete.exe
2011-05-07 12:02:26 49752 ----a-w- C:\Windows\System32\drivers\SBREDrv.sys
2011-05-07 11:55:25 69376 ----a-w- C:\Windows\System32\drivers\Lbd.sys
2011-05-07 11:55:17 -------- d-----w- C:\Program Files (x86)\Lavasoft
.
==================== Find3M ====================
.
2011-04-14 18:01:38 9984 ----a-w- C:\Windows\System32\drivers\mfeclnk.sys
2011-04-14 18:01:38 94992 ----a-w- C:\Windows\System32\drivers\mferkdet.sys
2011-04-14 18:01:38 75160 ----a-w- C:\Windows\System32\drivers\mfenlfk.sys
2011-04-14 18:01:38 63056 ----a-w- C:\Windows\System32\drivers\cfwids.sys
2011-04-14 18:01:38 530304 ----a-w- C:\Windows\System32\drivers\mfehidk.sys
2011-04-14 18:01:38 441840 ----a-w- C:\Windows\System32\drivers\mfefirek.sys
2011-04-14 18:01:38 283744 ----a-w- C:\Windows\System32\drivers\mfewfpk.sys
2011-04-14 18:01:38 190520 ----a-w- C:\Windows\System32\drivers\mfeavfk.sys
2011-04-14 18:01:38 121376 ----a-w- C:\Windows\System32\drivers\mfeapfk.sys
2011-03-12 12:03:46 662528 ----a-w- C:\Windows\System32\XpsPrint.dll
2011-03-12 11:31:58 442880 ----a-w- C:\Windows\SysWow64\XpsPrint.dll
2011-03-11 06:23:13 187264 ----a-w- C:\Windows\System32\drivers\storport.sys
2011-03-11 06:23:06 166272 ----a-w- C:\Windows\System32\drivers\nvstor.sys
2011-03-11 06:23:06 1657216 ----a-w- C:\Windows\System32\drivers\ntfs.sys
2011-03-11 06:23:06 148352 ----a-w- C:\Windows\System32\drivers\nvraid.sys
2011-03-11 06:23:00 410496 ----a-w- C:\Windows\System32\drivers\iaStorV.sys
2011-03-11 06:22:41 107904 ----a-w- C:\Windows\System32\drivers\amdsata.sys
2011-03-11 06:22:40 27008 ----a-w- C:\Windows\System32\drivers\amdxata.sys
2011-03-11 06:19:26 1395712 ----a-w- C:\Windows\System32\mfc42.dll
2011-03-11 06:19:26 1359872 ----a-w- C:\Windows\System32\mfc42u.dll
2011-03-11 06:18:20 2566144 ----a-w- C:\Windows\System32\esent.dll
2011-03-11 06:15:54 96768 ----a-w- C:\Windows\System32\fsutil.exe
2011-03-11 05:40:24 1164288 ----a-w- C:\Windows\SysWow64\mfc42u.dll
2011-03-11 05:40:24 1137664 ----a-w- C:\Windows\SysWow64\mfc42.dll
2011-03-11 05:39:35 1686016 ----a-w- C:\Windows\SysWow64\esent.dll
2011-03-11 05:37:34 74240 ----a-w- C:\Windows\SysWow64\fsutil.exe
2011-03-08 06:14:30 976896 ----a-w- C:\Windows\System32\inetcomm.dll
2011-03-08 05:38:13 740864 ----a-w- C:\Windows\SysWow64\inetcomm.dll
2011-03-04 06:17:25 135168 ----a-w- C:\Windows\apppatch\AppPatch64\AcXtrnal.dll
2011-03-04 06:17:24 347648 ----a-w- C:\Windows\apppatch\AppPatch64\AcLayers.dll
.
============= FINISH: 21:21:53.25 ===============

I know you are not supposed to bump your threads but I was just making sure my thread didnt get missed. I know you guys are busy so whenever you get a chance. Thanks

EDIT: Please be patient. There are over 320 unanswered topics in this forum at present and the current average wait time to receive help is 10 days. ~Budapest

Attached Files


Edited by Budapest, 07 June 2011 - 02:00 AM.


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#2 SweetTech

SweetTech

    Agent ST


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  • Local time:08:03 AM

Posted 09 June 2011 - 11:40 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 MattCanRead

MattCanRead
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Posted 09 June 2011 - 08:17 PM

Sorry for the bumping of my thread. But to update it still runs slow and facebook or Mozilla homepage will not load. Here is the requested info. Thanks

OTL logfile created on: 6/9/2011 8:48:29 PM - Run 1
OTL by OldTimer - Version 3.2.23.0 Folder = C:\Users\Kim\Desktop
64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.93 Gb Total Physical Memory | 0.72 Gb Available Physical Memory | 37.38% Memory free
3.86 Gb Paging File | 1.98 Gb Available in Paging File | 51.30% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 134.36 Gb Total Space | 101.91 Gb Free Space | 75.85% Space Free | Partition Type: NTFS

Computer Name: KIM-PC | User Name: Kim | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Processes (SafeList) ==========

PRC - [2011/06/09 20:47:16 | 000,580,096 | ---- | M] (OldTimer Tools) -- C:\Users\Kim\Desktop\OTL.exe
PRC - [2011/05/02 11:14:11 | 001,191,216 | ---- | M] (Lavasoft Limited) -- C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWTray.exe
PRC - [2011/05/02 11:14:04 | 002,146,496 | ---- | M] (Lavasoft Limited) -- C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe
PRC - [2010/05/21 01:28:00 | 011,312,128 | ---- | M] (OpenOffice.org) -- C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
PRC - [2010/05/21 01:27:58 | 011,318,784 | ---- | M] (OpenOffice.org) -- C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
PRC - [2009/09/16 21:36:10 | 000,632,176 | ---- | M] (Dell) -- C:\Program Files (x86)\Battery Meter\BTMeter.exe
PRC - [2009/06/24 17:21:38 | 000,409,744 | ---- | M] (Creative Technology Ltd) -- C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe
PRC - [2009/06/09 18:13:52 | 000,320,880 | ---- | M] (Compal Electronics, Inc) -- C:\Program Files (x86)\CapsLKNotify\CapsLKNotify.exe
PRC - [2009/06/09 10:11:14 | 000,155,648 | ---- | M] (Stardock Corporation) -- C:\Program Files\Dell\DellDock\DockLogin.exe
PRC - [2009/05/27 16:24:54 | 000,247,080 | ---- | M] (Dell) -- C:\Program Files (x86)\WSED\WSED.exe
PRC - [2009/05/21 09:59:14 | 001,025,264 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files (x86)\Dell Support Center\gs_agent\dsc.exe
PRC - [2009/05/21 09:59:08 | 000,206,064 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe
PRC - [2009/05/21 09:59:08 | 000,206,064 | ---- | M] (SupportSoft, Inc.) -- C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe


========== Modules (SafeList) ==========

MOD - [2011/06/09 20:47:16 | 000,580,096 | ---- | M] (OldTimer Tools) -- C:\Users\Kim\Desktop\OTL.exe
MOD - [2010/08/21 01:21:32 | 001,680,896 | ---- | M] (Microsoft Corporation) -- C:\Windows\winsxs\x86_microsoft.windows.common-controls_6595b64144ccf1df_6.0.7600.16661_none_420fe3fa2b8113bd\comctl32.dll


========== Win32 Services (SafeList) ==========

SRV:64bit: - [2011/04/14 14:01:38 | 000,245,352 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe -- (mfefire)
SRV:64bit: - [2011/04/14 14:01:38 | 000,200,056 | ---- | M] () [Unknown | Running] -- C:\Program Files\Common Files\McAfee\SystemCore\\mcshield.exe -- (McShield)
SRV:64bit: - [2011/04/14 14:01:38 | 000,149,032 | ---- | M] (McAfee, Inc.) [Unknown | Running] -- C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe -- (mfevtp)
SRV:64bit: - [2010/10/07 21:34:28 | 000,509,416 | ---- | M] (McAfee, Inc.) [On_Demand | Running] -- C:\Program Files\McAfee\VirusScan\mcods.exe -- (McODS)
SRV:64bit: - [2010/03/10 10:14:44 | 000,355,440 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (MSK80Service)
SRV:64bit: - [2010/03/10 10:14:44 | 000,355,440 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (McProxy)
SRV:64bit: - [2010/03/10 10:14:44 | 000,355,440 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (McNASvc)
SRV:64bit: - [2010/03/10 10:14:44 | 000,355,440 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (McNaiAnn)
SRV:64bit: - [2010/03/10 10:14:44 | 000,355,440 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (mcmscsvc)
SRV:64bit: - [2010/03/10 10:14:44 | 000,355,440 | ---- | M] (McAfee, Inc.) [Auto | Running] -- C:\Program Files\Common Files\McAfee\McSvcHost\McSvHost.exe -- (McMPFSvc)
SRV:64bit: - [2009/07/16 21:06:22 | 000,033,280 | ---- | M] () [Auto | Running] -- C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRYSVC.EXE -- (wltrysvc)
SRV:64bit: - [2009/07/13 21:41:27 | 001,011,712 | ---- | M] (Microsoft Corporation) [Auto | Running] -- C:\Program Files\Windows Defender\MpSvc.dll -- (WinDefend)
SRV:64bit: - [2009/06/09 10:11:14 | 000,155,648 | ---- | M] (Stardock Corporation) [Auto | Running] -- C:\Program Files\Dell\DellDock\DockLogin.exe -- (DockLoginService)
SRV:64bit: - [2009/03/31 02:01:34 | 000,092,160 | ---- | M] (Andrea Electronics Corporation) [Auto | Running] -- C:\Program Files\Realtek\Audio\HDA\AERTSr64.exe -- (AERTFilters)
SRV - [2011/05/02 11:14:04 | 002,146,496 | ---- | M] (Lavasoft Limited) [Auto | Running] -- C:\Program Files (x86)\Lavasoft\Ad-Aware\AAWService.exe -- (Lavasoft Ad-Aware Service)
SRV - [2010/03/25 20:39:17 | 000,016,680 | ---- | M] (Citrix Online, a division of Citrix Systems, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\Citrix\GoToAssist\514\g2aservice.exe -- (GoToAssist)
SRV - [2010/03/18 14:16:28 | 000,130,384 | ---- | M] (Microsoft Corporation) [Auto | Stopped] -- C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe -- (clr_optimization_v4.0.30319_32)
SRV - [2009/06/10 17:23:09 | 000,066,384 | ---- | M] (Microsoft Corporation) [Disabled | Stopped] -- C:\Windows\Microsoft.NET\Framework\v2.0.50727\mscorsvw.exe -- (clr_optimization_v2.0.50727_32)
SRV - [2009/06/05 20:07:28 | 000,250,616 | ---- | M] (WildTangent, Inc.) [On_Demand | Stopped] -- C:\Program Files (x86)\WildTangent\Dell Games\Dell Game Console\GameConsoleService.exe -- (GameConsoleService)
SRV - [2009/05/21 09:59:08 | 000,206,064 | ---- | M] (SupportSoft, Inc.) [Auto | Running] -- C:\Program Files (x86)\Dell Support Center\bin\sprtsvc.exe -- (sprtsvc_DellSupportCenter) SupportSoft Sprocket Service (DellSupportCenter)


========== Driver Services (SafeList) ==========

DRV:64bit: - [2011/04/29 12:12:00 | 000,069,376 | ---- | M] (Lavasoft AB) [File_System | Boot | Running] -- C:\Windows\SysNative\drivers\Lbd.sys -- (Lbd)
DRV:64bit: - [2011/04/14 14:01:38 | 000,530,304 | ---- | M] (McAfee, Inc.) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\mfehidk.sys -- (mfehidk)
DRV:64bit: - [2011/04/14 14:01:38 | 000,441,840 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\mfefirek.sys -- (mfefirek)
DRV:64bit: - [2011/04/14 14:01:38 | 000,283,744 | ---- | M] (McAfee, Inc.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\mfewfpk.sys -- (mfewfpk)
DRV:64bit: - [2011/04/14 14:01:38 | 000,190,520 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\mfeavfk.sys -- (mfeavfk)
DRV:64bit: - [2011/04/14 14:01:38 | 000,121,376 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\mfeapfk.sys -- (mfeapfk)
DRV:64bit: - [2011/04/14 14:01:38 | 000,094,992 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\mferkdet.sys -- (mferkdet)
DRV:64bit: - [2011/04/14 14:01:38 | 000,075,160 | ---- | M] (McAfee, Inc.) [Kernel | System | Running] -- C:\Windows\SysNative\drivers\mfenlfk.sys -- (mfenlfk)
DRV:64bit: - [2011/04/14 14:01:38 | 000,063,056 | ---- | M] (McAfee, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\cfwids.sys -- (cfwids)
DRV:64bit: - [2011/03/11 02:22:41 | 000,107,904 | ---- | M] (Advanced Micro Devices) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsata.sys -- (amdsata)
DRV:64bit: - [2011/03/11 02:22:40 | 000,027,008 | ---- | M] (Advanced Micro Devices) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\amdxata.sys -- (amdxata)
DRV:64bit: - [2010/08/25 20:36:04 | 010,611,552 | ---- | M] (Intel Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\igdkmd64.sys -- (igfx)
DRV:64bit: - [2010/06/15 16:25:24 | 000,015,784 | ---- | M] (SMART Technologies ULC) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\SMARTVHidMiniVistaAmd64.sys -- (SMARTVHidMiniVistaAmd64)
DRV:64bit: - [2010/06/15 16:25:08 | 000,012,584 | ---- | M] (SMART Technologies ULC) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\SMARTMouseFilterx64.sys -- (SMARTMouseFilterx64)
DRV:64bit: - [2010/06/15 16:25:06 | 000,018,432 | ---- | M] (SMART Technologies ULC) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\SMARTVTabletPCx64.sys -- (SMARTVTabletPCx64)
DRV:64bit: - [2009/12/17 07:11:58 | 000,307,760 | ---- | M] (Synaptics Incorporated) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\SynTP.sys -- (SynTP)
DRV:64bit: - [2009/07/16 21:06:20 | 000,022,520 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\bcm42rly.sys -- (BCM42RLY)
DRV:64bit: - [2009/07/16 21:06:18 | 002,769,400 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\BCMWL664.SYS -- (BCM43XX)
DRV:64bit: - [2009/07/13 21:52:20 | 000,194,128 | ---- | M] (AMD Technologies Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\amdsbs.sys -- (amdsbs)
DRV:64bit: - [2009/07/13 21:48:04 | 000,065,600 | ---- | M] (LSI Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\lsi_sas2.sys -- (LSI_SAS2)
DRV:64bit: - [2009/07/13 21:47:48 | 000,077,888 | ---- | M] (Hewlett-Packard Company) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\HpSAMD.sys -- (HpSAMD)
DRV:64bit: - [2009/07/13 21:45:55 | 000,024,656 | ---- | M] (Promise Technology) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\stexstor.sys -- (stexstor)
DRV:64bit: - [2009/07/09 18:45:10 | 000,139,264 | ---- | M] (Intel® Corporation) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\IntcHdmi.sys -- (IntcHdmiAddService) Intel®
DRV:64bit: - [2009/06/28 23:53:44 | 000,058,368 | ---- | M] (Atheros Communications, Inc.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\L1C62x64.sys -- (L1C) NDIS Miniport Driver for Atheros AR8131/AR8132 PCI-E Ethernet Controller (NDIS 6.20)
DRV:64bit: - [2009/06/24 09:56:10 | 000,408,600 | ---- | M] (Intel Corporation) [Kernel | Boot | Running] -- C:\Windows\SysNative\drivers\iaStor.sys -- (iaStor)
DRV:64bit: - [2009/06/15 14:06:42 | 000,172,704 | ---- | M] (Creative Technology Ltd.) [Kernel | On_Demand | Running] -- C:\Windows\SysNative\drivers\CtClsFlt.sys -- (CtClsFlt)
DRV:64bit: - [2009/06/10 16:38:56 | 000,000,308 | ---- | M] () [File_System | On_Demand | Running] -- C:\Windows\SysNative\wbem\ntfs.mof -- (Ntfs)
DRV:64bit: - [2009/06/10 16:34:33 | 003,286,016 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\evbda.sys -- (ebdrv)
DRV:64bit: - [2009/06/10 16:34:28 | 000,468,480 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\bxvbda.sys -- (b06bdrv)
DRV:64bit: - [2009/06/10 16:34:23 | 000,270,848 | ---- | M] (Broadcom Corporation) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\b57nd60a.sys -- (b57nd60a)
DRV:64bit: - [2009/06/10 16:31:59 | 000,031,232 | ---- | M] (Hauppauge Computer Works, Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\hcw85cir.sys -- (hcw85cir)
DRV:64bit: - [2009/06/04 04:46:50 | 000,216,064 | ---- | M] (Realtek Semiconductor Corp.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\RtsUStor.sys -- (RSUSBSTOR)
DRV:64bit: - [2009/05/18 14:17:08 | 000,034,152 | ---- | M] (GEAR Software Inc.) [Kernel | On_Demand | Stopped] -- C:\Windows\SysNative\drivers\GEARAspiWDM.sys -- (GEARAspiWDM)
DRV - [2011/05/07 08:02:24 | 000,017,152 | ---- | M] () [Kernel | On_Demand | Running] -- C:\Program Files (x86)\Lavasoft\Ad-Aware\kernexplorer64.sys -- (Lavasoft Kernexplorer)
DRV - [2009/06/26 16:43:42 | 000,013,680 | ---- | M] (Windows ® Win 7 DDK provider) [Kernel | Boot | Running] -- C:\Windows\system32\DRIVERS\EMSC.SYS -- (EMSC)


========== Standard Registry (SafeList) ==========


========== Internet Explorer ==========

IE - HKLM\SOFTWARE\Microsoft\Internet Explorer\Main,Local Page = C:\Windows\SysWOW64\blank.htm


IE - HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0

IE - HKU\S-1-5-18\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0



IE - HKU\S-1-5-21-2634820487-1869963925-3349126086-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Default_Page_URL = http://g.msn.com/USCON/1
IE - HKU\S-1-5-21-2634820487-1869963925-3349126086-1001\SOFTWARE\Microsoft\Internet Explorer\Main,Start Page = http://g.msn.com/USCON/1
IE - HKU\S-1-5-21-2634820487-1869963925-3349126086-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyEnable" = 0
IE - HKU\S-1-5-21-2634820487-1869963925-3349126086-1001\Software\Microsoft\Windows\CurrentVersion\Internet Settings: "ProxyOverride" = *.local



O1 HOSTS File: ([2009/06/10 17:00:26 | 000,000,824 | ---- | M]) - C:\Windows\SysNative\drivers\etc\hosts
O2:64bit: - BHO: (McAfee Phishing Filter) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\Program Files\McAfee\MSK\mskapbho64.dll ()
O2:64bit: - BHO: (scriptproxy) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - File not found
O2 - BHO: (McAfee Phishing Filter) - {27B4851A-3207-45A2-B947-BE8AFE6163AB} - c:\Program Files\McAfee\MSK\mskapbho.dll ()
O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
O2 - BHO: (scriptproxy) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - File not found
O2 - BHO: (Skype add-on for Internet Explorer) - {AE805869-2E5C-4ED4-8F7B-F1F7851A4497} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
O4:64bit: - HKLM..\Run: [Broadcom Wireless Manager UI] C:\Program Files\Dell\Dell Wireless WLAN Card\WLTRAY.EXE (Dell Inc.)
O4:64bit: - HKLM..\Run: [HotKeysCmds] C:\Windows\SysNative\hkcmd.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [IgfxTray] C:\Windows\SysNative\igfxtray.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [Persistence] C:\Windows\SysNative\igfxpers.exe (Intel Corporation)
O4:64bit: - HKLM..\Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe (Realtek Semiconductor)
O4 - HKLM..\Run: [] File not found
O4 - HKLM..\Run: [BTMeter] C:\Program Files (x86)\Battery Meter\BTMeter.exe (Dell)
O4 - HKLM..\Run: [CapsLKNotify] C:\Program Files (x86)\CapsLKNotify\CapsLKNotify.exe (Compal Electronics, Inc)
O4 - HKLM..\Run: [Dell Webcam Central] C:\Program Files (x86)\Dell Webcam\Dell Webcam Central\WebcamDell2.exe (Creative Technology Ltd)
O4 - HKLM..\Run: [DellSupportCenter] C:\Program Files (x86)\Dell Support Center\bin\sprtcmd.exe (SupportSoft, Inc.)
O4 - HKLM..\Run: [mcui_exe] C:\Program Files\McAfee.com\Agent\mcagent.exe (McAfee, Inc.)
O4 - HKLM..\Run: [WSED] C:\Program Files (x86)\WSED\WSED.exe (Dell)
O4 - HKU\S-1-5-19..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
O4 - HKU\S-1-5-20..\Run: [Sidebar] C:\Program Files (x86)\Windows Sidebar\Sidebar.exe (Microsoft Corporation)
O4 - HKLM..\RunOnce: [Malwarebytes' Anti-Malware] C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe (Malwarebytes Corporation)
O4 - HKU\S-1-5-19..\RunOnce: [mctadmin] File not found
O4 - HKU\S-1-5-20..\RunOnce: [mctadmin] File not found
O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
O4 - Startup: C:\Users\Kim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk = File not found
O4 - Startup: C:\Users\Kim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OpenOffice.org 3.2.lnk = C:\Program Files (x86)\OpenOffice.org 3\program\quickstart.exe ()
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktop = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\Explorer: NoActiveDesktopChanges = 1
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorAdmin = 5
O6 - HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\policies\System: ConsentPromptBehaviorUser = 3
O9 - Extra Button: Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O9 - Extra 'Tools' menuitem : Skype add-on for Internet Explorer - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O10:64bit: - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O10 - NameSpace_Catalog5\Catalog_Entries\000000000007 [] - C:\Program Files (x86)\Bonjour\mdnsNSP.dll (Apple Inc.)
O13 - gopher Prefix: missing
O13 - gopher Prefix: missing
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab (Java Plug-in 1.6.0_17)
O16 - DPF: {2ADE19BB-1E79-4EC4-976E-AC74339ADD76} http://rvms.no-ip.biz/ActiveViewGUI.cab (ActiveViewGUI Control)
O16 - DPF: {66F7F252-3FE1-4650-B1E5-94B2A38271C5} http://rvms.no-ip.biz/ActiveView.cab (ActiveView Control)
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab (Facebook Photo Uploader 5 Control)
O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab (Java Plug-in 1.6.0_20)
O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab (Java Plug-in 1.6.0_20)
O17 - HKLM\System\CCS\Services\Tcpip\Parameters: DhcpNameServer = 68.105.28.12 68.105.29.12 68.105.28.11
O18:64bit: - Protocol\Handler\livecall {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\ms-help {314111c7-a502-11d2-bbca-00c04f8ec294} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\ms-itss {0A9007C0-4076-11D3-8789-0000F8105754} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\msnim {828030A1-22C1-4009-854F-8E305202313F} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - Reg Error: Key error. File not found
O18:64bit: - Protocol\Handler\wlmailhtml {03C514A3-1EFB-4856-9F99-10D7BE1653C0} - Reg Error: Key error. File not found
O18 - Protocol\Handler\skype4com {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll (Skype Technologies)
O18 - Protocol\Handler\skype-ie-addon-data {91774881-D725-4E58-B298-07617B9B86A8} - C:\Program Files (x86)\Skype\Toolbars\Internet Explorer\skypeieplugin.dll (Skype Technologies S.A.)
O20:64bit: - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\explorer.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (SystemPropertiesPerformance.exe) - C:\Windows\SysNative\SystemPropertiesPerformance.exe (Microsoft Corporation)
O20:64bit: - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20 - HKLM Winlogon: Shell - (explorer.exe) - C:\Windows\SysWow64\explorer.exe (Microsoft Corporation)
O20 - HKLM Winlogon: VMApplet - (/pagefile) - File not found
O20:64bit: - Winlogon\Notify\GoToAssist: DllName - Reg Error: Key error. - File not found
O20:64bit: - Winlogon\Notify\igfxcui: DllName - Reg Error: Key error. - C:\Windows\SysNative\igfxdev.dll (Intel Corporation)
O21:64bit: - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
O21 - SSODL: WebCheck - {E6FB5E20-DE35-11CF-9C87-00AA005127ED} - CLSID or File not found.
O32 - HKLM CDRom: AutoRun - 1
O34 - HKLM BootExecute: (autocheck autochk *) - File not found
O34 - HKLM BootExecute: (lsdelete) - File not found
O35:64bit: - HKLM\..comfile [open] -- "%1" %*
O35:64bit: - HKLM\..exefile [open] -- "%1" %*
O35 - HKLM\..comfile [open] -- "%1" %*
O35 - HKLM\..exefile [open] -- "%1" %*
O37:64bit: - HKLM\...com [@ = comfile] -- "%1" %*
O37:64bit: - HKLM\...exe [@ = exefile] -- "%1" %*
O37 - HKLM\...com [@ = comfile] -- "%1" %*
O37 - HKLM\...exe [@ = exefile] -- "%1" %*

========== Files/Folders - Created Within 30 Days ==========

[2011/06/09 20:46:56 | 000,580,096 | ---- | C] (OldTimer Tools) -- C:\Users\Kim\Desktop\OTL.exe
[2011/06/01 21:19:54 | 000,607,294 | R--- | C] (Swearware) -- C:\Users\Kim\Desktop\dds.scr
[2011/05/28 03:01:23 | 000,142,336 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\poqexec.exe
[2011/05/28 03:01:23 | 000,123,904 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\poqexec.exe
[2011/05/28 03:01:04 | 000,027,008 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\drivers\Diskdump.sys
[2011/05/27 07:04:55 | 000,000,000 | ---D | C] -- C:\Users\Kim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\HiJackThis
[2011/05/27 07:04:50 | 000,000,000 | ---D | C] -- C:\Program Files (x86)\Trend Micro
[2011/05/18 21:46:01 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\CCleaner
[2011/05/18 21:45:54 | 000,000,000 | ---D | C] -- C:\Program Files\CCleaner
[2011/05/15 20:22:19 | 000,000,000 | ---D | C] -- C:\ProgramData\Microsoft\Windows\Start Menu\Programs\McAfee
[2011/05/11 19:14:12 | 005,509,504 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\ntoskrnl.exe
[2011/05/11 19:14:09 | 003,957,632 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ntkrnlpa.exe
[2011/05/11 19:14:09 | 003,901,824 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysWow64\ntoskrnl.exe
[2011/05/11 19:13:27 | 000,324,608 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\drivers\usbport.sys
[2011/05/11 19:13:26 | 000,007,936 | ---- | C] (Microsoft Corporation) -- C:\Windows\SysNative\drivers\usbd.sys

========== Files - Modified Within 30 Days ==========

[2011/06/09 20:49:49 | 000,726,316 | ---- | M] () -- C:\Windows\SysNative\PerfStringBackup.INI
[2011/06/09 20:49:49 | 000,624,178 | ---- | M] () -- C:\Windows\SysNative\perfh009.dat
[2011/06/09 20:49:49 | 000,106,522 | ---- | M] () -- C:\Windows\SysNative\perfc009.dat
[2011/06/09 20:47:16 | 000,580,096 | ---- | M] (OldTimer Tools) -- C:\Users\Kim\Desktop\OTL.exe
[2011/06/09 20:44:51 | 000,067,584 | --S- | M] () -- C:\Windows\bootstat.dat
[2011/06/03 15:28:35 | 000,001,115 | ---- | M] () -- C:\Users\Public\Desktop\Malwarebytes' Anti-Malware.lnk
[2011/06/01 21:19:59 | 000,607,294 | R--- | M] (Swearware) -- C:\Users\Kim\Desktop\dds.scr
[2011/06/01 21:19:22 | 000,000,000 | ---- | M] () -- C:\Users\Kim\defogger_reenable
[2011/06/01 21:18:50 | 000,050,477 | ---- | M] () -- C:\Users\Kim\Desktop\Defogger.exe
[2011/05/29 09:11:30 | 000,039,984 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
[2011/05/29 09:11:20 | 000,025,912 | ---- | M] (Malwarebytes Corporation) -- C:\Windows\SysNative\drivers\mbam.sys
[2011/05/27 09:12:54 | 000,014,240 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-1.C7483456-A289-439d-8115-601632D005A0
[2011/05/27 09:12:54 | 000,014,240 | -H-- | M] () -- C:\Windows\SysNative\7B296FB0-376B-497e-B012-9C450E1B7327-5P-0.C7483456-A289-439d-8115-601632D005A0
[2011/05/27 07:04:55 | 000,002,925 | ---- | M] () -- C:\Users\Kim\Desktop\HiJackThis.lnk
[2011/05/18 21:46:01 | 000,000,824 | ---- | M] () -- C:\Users\Public\Desktop\CCleaner.lnk
[2011/05/15 20:21:20 | 1554,690,048 | -HS- | M] () -- C:\hiberfil.sys
[2011/05/13 21:50:07 | 000,000,064 | ---- | M] () -- C:\Windows\SysWow64\rp_stats.dat
[2011/05/13 21:50:07 | 000,000,044 | ---- | M] () -- C:\Windows\SysWow64\rp_rules.dat

========== Files Created - No Company Name ==========

[2011/06/01 21:19:22 | 000,000,000 | ---- | C] () -- C:\Users\Kim\defogger_reenable
[2011/06/01 21:18:48 | 000,050,477 | ---- | C] () -- C:\Users\Kim\Desktop\Defogger.exe
[2011/05/27 07:04:55 | 000,002,925 | ---- | C] () -- C:\Users\Kim\Desktop\HiJackThis.lnk
[2011/05/18 21:46:01 | 000,000,824 | ---- | C] () -- C:\Users\Public\Desktop\CCleaner.lnk
[2011/05/13 21:50:07 | 000,000,064 | ---- | C] () -- C:\Windows\SysWow64\rp_stats.dat
[2011/05/13 21:50:07 | 000,000,044 | ---- | C] () -- C:\Windows\SysWow64\rp_rules.dat
[2011/04/17 20:59:58 | 000,000,040 | -H-- | C] () -- C:\ProgramData\~44359432
[2011/04/12 17:47:55 | 000,003,584 | ---- | C] () -- C:\Users\Kim\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2010/08/31 19:17:48 | 000,000,056 | -H-- | C] () -- C:\ProgramData\ezsidmv.dat
[2010/08/25 20:34:30 | 000,982,240 | ---- | C] () -- C:\Windows\SysWow64\igkrng500.bin
[2010/08/25 20:34:30 | 000,439,308 | ---- | C] () -- C:\Windows\SysWow64\igcompkrng500.bin
[2010/08/25 20:34:30 | 000,092,356 | ---- | C] () -- C:\Windows\SysWow64\igfcg500m.bin
[2010/08/25 19:52:00 | 000,208,896 | ---- | C] () -- C:\Windows\SysWow64\iglhsip32.dll
[2010/08/25 19:52:00 | 000,143,360 | ---- | C] () -- C:\Windows\SysWow64\iglhcp32.dll
[2010/04/01 20:55:27 | 000,002,774 | -H-- | C] () -- C:\Users\Kim\AppData\Roaming\wklnhst.dat
[2010/03/25 22:22:46 | 000,146,432 | ---- | C] () -- C:\Windows\SysWow64\APOMngr.DLL
[2010/03/25 22:22:46 | 000,072,704 | ---- | C] () -- C:\Windows\SysWow64\CmdRtr.DLL
[2010/03/25 20:53:55 | 000,000,075 | RHS- | C] () -- C:\Windows\CT4CET.bin
[2010/02/25 22:50:26 | 000,134,592 | ---- | C] () -- C:\Windows\SysWow64\igfcg500.bin
[2009/07/14 01:38:36 | 000,067,584 | --S- | C] () -- C:\Windows\bootstat.dat
[2009/07/13 22:35:51 | 000,000,741 | ---- | C] () -- C:\Windows\SysWow64\NOISE.DAT
[2009/07/13 22:34:42 | 000,215,943 | ---- | C] () -- C:\Windows\SysWow64\dssec.dat
[2009/07/13 20:10:29 | 000,043,131 | ---- | C] () -- C:\Windows\mib.bin
[2009/07/13 19:42:10 | 000,064,000 | ---- | C] () -- C:\Windows\SysWow64\BWContextHandler.dll
[2009/07/13 17:03:59 | 000,364,544 | ---- | C] () -- C:\Windows\SysWow64\msjetoledb40.dll
[2009/06/26 16:43:42 | 000,577,536 | ---- | C] () -- C:\Windows\SysWow64\EMSC.DLL
[2009/06/10 17:26:10 | 000,673,088 | ---- | C] () -- C:\Windows\SysWow64\mlang.dat
[2008/11/24 07:01:32 | 000,011,325 | ---- | C] () -- C:\Windows\DVRWebGUI.ini
[2008/09/11 23:25:02 | 000,147,456 | ---- | C] () -- C:\Windows\SysWow64\DvsNDKEx.dll
[2007/08/23 20:39:10 | 000,434,270 | ---- | C] () -- C:\Windows\SysWow64\Mp4ADecoder.dll
[2006/01/31 13:30:32 | 000,028,672 | ---- | C] () -- C:\Windows\SysWow64\TextOverlayEx.dll
[2005/11/15 16:57:48 | 000,032,768 | ---- | C] () -- C:\Windows\SysWow64\Audio.dll
[2004/08/02 14:30:56 | 000,024,576 | ---- | C] () -- C:\Windows\SysWow64\decompress.dll
[2004/07/06 21:18:40 | 000,024,576 | ---- | C] () -- C:\Windows\SysWow64\CreateAvi.dll
[2004/05/04 19:22:40 | 000,024,576 | ---- | C] () -- C:\Windows\SysWow64\AudioACM.dll
[2002/09/12 15:14:16 | 000,036,864 | ---- | C] () -- C:\Windows\SysWow64\netdecdll.dll

< End of report >



OTL Extras logfile created on: 6/9/2011 8:48:29 PM - Run 1
OTL by OldTimer - Version 3.2.23.0 Folder = C:\Users\Kim\Desktop
64bit- Home Premium Edition (Version = 6.1.7600) - Type = NTWorkstation
Internet Explorer (Version = 8.0.7600.16385)
Locale: 00000409 | Country: United States | Language: ENU | Date Format: M/d/yyyy

1.93 Gb Total Physical Memory | 0.72 Gb Available Physical Memory | 37.38% Memory free
3.86 Gb Paging File | 1.98 Gb Available in Paging File | 51.30% Paging File free
Paging file location(s): ?:\pagefile.sys [binary data]

%SystemDrive% = C: | %SystemRoot% = C:\Windows | %ProgramFiles% = C:\Program Files (x86)
Drive C: | 134.36 Gb Total Space | 101.91 Gb Free Space | 75.85% Space Free | Partition Type: NTFS

Computer Name: KIM-PC | User Name: Kim | Logged in as Administrator.
Boot Mode: Normal | Scan Mode: All users | Include 64bit Scans
Company Name Whitelist: Off | Skip Microsoft Files: Off | No Company Name Whitelist: On | File Age = 30 Days

========== Extra Registry (SafeList) ==========


========== File Associations ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.url[@ = InternetShortcut] -- C:\Windows\SysNative\rundll32.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<extension>]
.cpl [@ = cplfile] -- C:\Windows\SysWow64\control.exe (Microsoft Corporation)

========== Shell Spawning ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %* File not found
cmdfile [open] -- "%1" %* File not found
comfile [open] -- "%1" %* File not found
exefile [open] -- "%1" %* File not found
helpfile [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
InternetShortcut [open] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\ieframe.dll",OpenURL %l (Microsoft Corporation)
InternetShortcut [print] -- "C:\Windows\System32\rundll32.exe" "C:\Windows\System32\mshtml.dll",PrintHTML "%1" (Microsoft Corporation)
piffile [open] -- "%1" %* File not found
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1" File not found
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l File not found
scrfile [open] -- "%1" /S File not found
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1 File not found
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

[HKEY_LOCAL_MACHINE\SOFTWARE\Classes\<key>\shell\[command]\command]
batfile [open] -- "%1" %*
cmdfile [open] -- "%1" %*
comfile [open] -- "%1" %*
cplfile [cplopen] -- %SystemRoot%\System32\control.exe "%1",%* (Microsoft Corporation)
exefile [open] -- "%1" %*
helpfile [open] -- Reg Error: Key error.
inffile [install] -- %SystemRoot%\System32\InfDefaultInstall.exe "%1" (Microsoft Corporation)
piffile [open] -- "%1" %*
regfile [merge] -- Reg Error: Key error.
scrfile [config] -- "%1"
scrfile [install] -- rundll32.exe desk.cpl,InstallScreenSaver %l
scrfile [open] -- "%1" /S
txtfile [edit] -- Reg Error: Key error.
Unknown [openas] -- %SystemRoot%\system32\rundll32.exe %SystemRoot%\system32\shell32.dll,OpenAs_RunDLL %1
Directory [cmd] -- cmd.exe /s /k pushd "%V" (Microsoft Corporation)
Directory [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [open] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)
Folder [explore] -- Reg Error: Value error.
Drive [find] -- %SystemRoot%\Explorer.exe (Microsoft Corporation)

========== Security Center Settings ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]
"cval" = 1

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Monitoring]

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]
"VistaSp1" = 28 4D B2 76 41 04 CA 01 [binary data]
"AntiVirusOverride" = 0
"AntiSpywareOverride" = 0
"FirewallOverride" = 0

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc\Vol]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center]

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\Svc]

========== Firewall Settings ==========

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\DomainProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\StandardProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\SharedAccess\Parameters\FirewallPolicy\PublicProfile]
"DisableNotifications" = 0
"EnableFirewall" = 1

========== Authorized Applications List ==========


========== HKEY_LOCAL_MACHINE Uninstall List ==========

64bit: [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{071c9b48-7c32-4621-a0ac-3f809523288f}" = Microsoft Visual C++ 2005 Redistributable (x64)
"{26A24AE4-039D-4CA4-87B4-2F86416017FF}" = Java™ 6 Update 17 (64-bit)
"{350AA351-21FA-3270-8B7A-835434E766AD}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.21022
"{77B8B4A5-EE79-4907-A318-2DA86325B8D7}" = iTunes
"{8220EEFE-38CD-377E-8595-13398D740ACE}" = Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
"{8338783A-0968-3B85-AFC7-BAAE0A63DC50}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x64 9.0.30729.5570
"{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}" = Dell Edoc Viewer
"{90140000-002A-0000-1000-0000000FF1CE}" = Microsoft Office Office 64-bit Components 2010
"{90140000-002A-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit MUI (English) 2010
"{90140000-0116-0409-1000-0000000FF1CE}" = Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010
"{95120000-00B9-0409-1000-0000000FF1CE}" = Microsoft Application Error Reporting
"{aac9fcc4-dd9e-4add-901c-b5496a07ab2e}" = Microsoft Visual C++ 2005 Redistributable (x64) - KB2467175
"{B6E3757B-5E77-3915-866A-CCFC4B8D194C}" = Microsoft Visual C++ 2005 ATL Update kb973923 - x64 8.0.50727.4053
"{C73A3942-84C8-4597-9F9B-EE227DCBA758}" = Dell Dock
"{E4F5E48E-7155-4CF9-88CD-7F377EC9AC54}" = Bonjour
"{E5C95CA5-4565-4B9D-97ED-05088D775614}" = Apple Mobile Device Support
"{EE936C7A-EA40-31D5-9B65-8E3E089C3828}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x64 9.0.30729.4148
"{F5B09CFD-F0B2-36AF-8DF4-1DF6B63FC7B4}" = Microsoft .NET Framework 4 Client Profile
"CCleaner" = CCleaner
"Dell Wireless WLAN Card Utility" = Dell Wireless WLAN Card Utility
"HDMI" = Intel® Graphics Media Accelerator Driver
"Microsoft .NET Framework 4 Client Profile" = Microsoft .NET Framework 4 Client Profile
"SynTPDeinstKey" = Synaptics Pointing Device Driver

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"{002D9D5E-29BA-3E6D-9BC4-3D7D6DBC735C}" = Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
"{053E51D3-885D-425C-9586-EA5183C4C688}" = Function Keys
"{06E6E30D-B498-442F-A943-07DE41D7F785}" = Microsoft Search Enhancement Pack
"{15BC8CD0-A65B-47D0-A2DD-90A824590FA8}" = Microsoft Works
"{178832DE-9DE0-4C87-9F82-9315A9B03985}" = Windows Live Writer
"{205C6BDD-7B73-42DE-8505-9A093F35A238}" = Windows Live Upload Tool
"{22B775E7-6C42-4FC5-8E10-9A5E3257BD94}" = MSVCRT
"{26A24AE4-039D-4CA4-87B4-2F83216020FF}" = Java™ 6 Update 20
"{3B4E636E-9D65-4D67-BA61-189800823F52}" = Windows Live Communications Platform
"{3D5044A5-97B8-45C0-B956-BB2376569188}" = Windows Live Movie Maker
"{45338B07-A236-4270-9A77-EBB4115517B5}" = Windows Live Sign-in Assistant
"{45A66726-69BC-466B-A7A4-12FCBA4883D7}" = HiJackThis
"{4A03706F-666A-4037-7777-5F2748764D10}" = Java Auto Updater
"{51C7AD07-C3F6-4635-8E8A-231306D810FE}" = Cisco LEAP Module
"{543A4F31-9590-416A-A621-42CEB4C6A694}" = Battery Meter
"{57752979-A1C9-4C02-856B-FBB27AC4E02C}" = QuickTime
"{5A13987D-55F4-4271-A40E-76AC9B1B38FD}" = OpenOffice.org 3.2
"{6412CECE-8172-4BE5-935B-6CECACD2CA87}" = Windows Live Mail
"{64BF0187-F3D2-498B-99EA-163AF9AE6EC9}" = Cisco EAP-FAST Module
"{65D0C510-D7B6-4438-9FC8-E6B91115AB0D}" = Live! Cam Avatar Creator
"{79F86C69-2B17-4368-9234-472A23639E16}" = Ad-Aware
"{7DB9F1E5-9ACB-410D-A7DC-7A3D023CE045}" = Dell Getting Started Guide
"{808B53B5-9E5F-4F99-A6B9-BDDF323EF229}" = ODD Eject
"{81128EE8-8EAD-4DB0-85C6-17C2CE50FF71}" = Windows Live Essentials
"{84EBDF39-4B33-49D7-A0BD-EB6E2C4E81C1}" = Windows Live Sync
"{86CE85E6-DBAC-3FFD-B977-E4B79F83C909}" = Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
"{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}" = Microsoft Silverlight
"{8A74E887-8F0F-4017-AF53-CBA42211AAA5}" = Microsoft Sync Framework Runtime Native v1.0 (x86)
"{90120000-0020-0409-0000-0000000FF1CE}" = Compatibility Pack for the 2007 Office system
"{90140000-0015-0409-0000-0000000FF1CE}" = Microsoft Office Access MUI (English) 2010
"{90140000-0016-0409-0000-0000000FF1CE}" = Microsoft Office Excel MUI (English) 2010
"{90140000-0018-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint MUI (English) 2010
"{90140000-0019-0409-0000-0000000FF1CE}" = Microsoft Office Publisher MUI (English) 2010
"{90140000-001A-0409-0000-0000000FF1CE}" = Microsoft Office Outlook MUI (English) 2010
"{90140000-001B-0409-0000-0000000FF1CE}" = Microsoft Office Word MUI (English) 2010
"{90140000-001F-0409-0000-0000000FF1CE}" = Microsoft Office Proof (English) 2010
"{90140000-001F-040C-0000-0000000FF1CE}" = Microsoft Office Proof (French) 2010
"{90140000-001F-0C0A-0000-0000000FF1CE}" = Microsoft Office Proof (Spanish) 2010
"{90140000-002C-0409-0000-0000000FF1CE}" = Microsoft Office Proofing (English) 2010
"{90140000-0044-0409-0000-0000000FF1CE}" = Microsoft Office InfoPath MUI (English) 2010
"{90140000-006E-0409-0000-0000000FF1CE}" = Microsoft Office Shared MUI (English) 2010
"{90140000-00A1-0409-0000-0000000FF1CE}" = Microsoft Office OneNote MUI (English) 2010
"{90140000-00BA-0409-0000-0000000FF1CE}" = Microsoft Office Groove MUI (English) 2010
"{90140000-0115-0409-0000-0000000FF1CE}" = Microsoft Office Shared Setup Metadata MUI (English) 2010
"{90140000-0117-0409-0000-0000000FF1CE}" = Microsoft Office Access Setup Metadata MUI (English) 2010
"{90578106-70AF-4198-B9DE-1924FA83B03A}" = CapsLKNotify
"{91140000-0011-0000-0000-0000000FF1CE}" = Microsoft Office Professional Plus 2010
"{95120000-00AF-0409-0000-0000000FF1CE}" = Microsoft Office PowerPoint Viewer 2007 (English)
"{981029E0-7FC9-4CF3-AB39-6F133621921A}" = Skype Toolbars
"{995F1E2E-F542-4310-8E1D-9926F5A279B3}" = Windows Live Toolbar
"{9A25302D-30C0-39D9-BD6F-21E6EC160475}" = Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
"{A85FD55B-891B-4314-97A5-EA96C0BD80B5}" = Windows Live Messenger
"{AC76BA86-7AD7-1033-7B44-A91000000001}" = Adobe Reader 9.1.2
"{BD64AF4A-8C80-4152-AD77-FCDDF05208AB}" = Microsoft Sync Framework Services Native v1.0 (x86)
"{C41300B9-185D-475E-BFEC-39EF732F19B1}" = Apple Software Update
"{D103C4BA-F905-437A-8049-DB24763BBE36}" = Skype™ 4.2
"{D6C75F0B-3BC1-4FC9-B8C5-3F7E8ED059CA}" = Windows Live Photo Gallery
"{E2DFE069-083E-4631-9B6C-43C48E991DE5}" = Junk Mail filter update
"{E3BFEE55-39E2-4BE0-B966-89FE583822C1}" = Dell Support Center (Support Software)
"{E6CB6126-D120-4FB5-9D1B-E2E19003E66C}" = WSED
"{ED5776D5-59B4-46B7-AF81-5F2D94D7C640}" = Cisco PEAP Module
"{EE6097DD-05F4-4178-9719-D3170BF098E8}" = Apple Application Support
"{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}" = Microsoft SQL Server 2005 Compact Edition [ENU]
"{F0E12BBA-AD66-4022-A453-A1C8A0C4D570}" = Microsoft Choice Guard
"{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}" = Realtek High Definition Audio Driver
"{F6BD194C-4190-4D73-B1B1-C48C99921BFE}" = Windows Live Call
"{FEF06E73-A519-4510-8CF3-B66041B91D8A}" = EMSC
"Adobe Flash Player ActiveX" = Adobe Flash Player 10 ActiveX
"Advanced Audio FX Engine" = Advanced Audio FX Engine
"Dell Dock" = Dell Dock
"Dell Webcam Central" = Dell Webcam Central
"GoToAssist" = GoToAssist 8.0.0.514
"InstallShield_{543A4F31-9590-416A-A621-42CEB4C6A694}" = Battery Meter
"InstallShield_{808B53B5-9E5F-4F99-A6B9-BDDF323EF229}" = ODD Eject
"InstallShield_{90578106-70AF-4198-B9DE-1924FA83B03A}" = CapsLKNotify
"Malwarebytes' Anti-Malware_is1" = Malwarebytes' Anti-Malware version 1.51.0.1200
"MSC" = McAfee SecurityCenter
"Office14.PROPLUSR" = Microsoft Office Professional Plus 2010
"WildTangent dell Master Uninstall" = WildTangent Games
"WinLiveSuite_Wave3" = Windows Live Essentials

========== HKEY_USERS Uninstall List ==========

[HKEY_USERS\S-1-5-21-2634820487-1869963925-3349126086-1001\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall]
"f031ef6ac137efc5" = Dell Driver Download Manager

========== Last 10 Event Log Errors ==========

[ Application Events ]
Error - 4/20/2011 9:52:29 PM | Computer Name = Kim-PC | Source = EventSystem | ID = 4622
Description =

Error - 4/21/2011 7:46:16 AM | Computer Name = Kim-PC | Source = Application Hang | ID = 1002
Description = The program iexplore.exe version 8.0.7600.16766 stopped interacting
with Windows and was closed. To see if more information about the problem is available,
check the problem history in the Action Center control panel. Process ID: 314 Start
Time: 01cc00189423a492 Termination Time: 203 Application Path: C:\Program Files (x86)\Internet
Explorer\iexplore.exe Report Id: e7b17b53-6c0c-11e0-88f1-0026b9be639a

Error - 4/21/2011 10:07:16 AM | Computer Name = Kim-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: Continuously busy for more than a second

Error - 4/21/2011 10:07:16 AM | Computer Name = Kim-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledEvent 7215264

Error - 4/21/2011 10:07:16 AM | Computer Name = Kim-PC | Source = Bonjour Service | ID = 100
Description = Task Scheduling Error: m->NextScheduledSPRetry 7215264

Error - 4/21/2011 10:07:24 AM | Computer Name = Kim-PC | Source = Bonjour Service | ID = 100
Description = DNS Message from «ZERO ADDRESS»:0 to «ZERO ADDRESS»:0 length 0
too short

Error - 4/24/2011 6:50:41 AM | Computer Name = Kim-PC | Source = Application Error | ID = 1000
Description = Faulting application name: jaucheck.exe, version: 2.0.2.1, time stamp:
0x4b7d6dd6 Faulting module name: jaucheck.exe, version: 2.0.2.1, time stamp: 0x4b7d6dd6
Exception
code: 0xc0000005 Fault offset: 0x0000c940 Faulting process id: 0x12a0 Faulting application
start time: 0x01cc026d6b25ecd4 Faulting application path: C:\Program Files (x86)\Common
Files\Java\Java Update\jaucheck.exe Faulting module path: C:\Program Files (x86)\Common
Files\Java\Java Update\jaucheck.exe Report Id: b22f8168-6e60-11e0-91e8-0026b9be639a

Error - 4/27/2011 10:57:21 AM | Computer Name = Kim-PC | Source = Bonjour Service | ID = 100
Description = DNS Message from «ZERO ADDRESS»:0 to «ZERO ADDRESS»:0 length 0
too short

Error - 4/27/2011 7:37:37 PM | Computer Name = Kim-PC | Source = Bonjour Service | ID = 100
Description = DNS Message from «ZERO ADDRESS»:0 to «ZERO ADDRESS»:0 length 0
too short

Error - 4/29/2011 12:42:16 AM | Computer Name = Kim-PC | Source = Bonjour Service | ID = 100
Description = DNS Message from «ZERO ADDRESS»:0 to «ZERO ADDRESS»:0 length 0
too short

[ System Events ]
Error - 2/13/2011 5:59:47 PM | Computer Name = Kim-PC | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
response from the ShellHWDetection service.

Error - 2/14/2011 12:28:06 AM | Computer Name = Kim-PC | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
response from the Wlansvc service.

Error - 2/14/2011 8:57:09 AM | Computer Name = Kim-PC | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
response from the ShellHWDetection service.

Error - 2/14/2011 8:57:23 AM | Computer Name = Kim-PC | Source = Server | ID = 2505
Description = The server could not bind to the transport \Device\NetBT_Tcpip_{D550F560-C969-4165-AD86-171B3418C7EE}
because another computer on the network has the same name. The server could not
start.

Error - 2/16/2011 9:01:55 PM | Computer Name = Kim-PC | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
response from the Wlansvc service.

Error - 2/16/2011 9:41:18 PM | Computer Name = Kim-PC | Source = EventLog | ID = 6008
Description = The previous system shutdown at 8:40:27 PM on ?2/?16/?2011 was unexpected.

Error - 2/16/2011 9:43:55 PM | Computer Name = Kim-PC | Source = DCOM | ID = 10010
Description =

Error - 2/16/2011 10:27:23 PM | Computer Name = Kim-PC | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
response from the Wlansvc service.

Error - 2/18/2011 1:41:15 PM | Computer Name = Kim-PC | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
response from the Wlansvc service.

Error - 2/18/2011 3:22:11 PM | Computer Name = Kim-PC | Source = Service Control Manager | ID = 7011
Description = A timeout (30000 milliseconds) was reached while waiting for a transaction
response from the ShellHWDetection service.


< End of report >

#4 SweetTech

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Posted 09 June 2011 - 08:26 PM

HI!

No worries!

Lets see how things are running after running these instructions:

OTL Fix

We need to run an OTL Fix
  • Please reopen Posted Image on your desktop.
  • Copy and Paste the following code into the Posted Image textbox.
    :Services
    :OTL
    O2:64bit: - BHO: (scriptproxy) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - File not found
    O2 - BHO: (no name) - {5C255C8A-E604-49b4-9D64-90988571CECB} - No CLSID value found.
    O2 - BHO: (scriptproxy) - {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - File not found
    O3:64bit: - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O3 - HKLM\..\Toolbar: (no name) - Locked - No CLSID value found.
    O4 - HKLM..\Run: [] File not found
    O4 - HKU\S-1-5-19..\RunOnce: [mctadmin] File not found
    O4 - HKU\S-1-5-20..\RunOnce: [mctadmin] File not found
    O4 - Startup: C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
    O4 - Startup: C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk = File not found
    O4 - Startup: C:\Users\Kim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk = File not found
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab (Java Plug-in 1.6.0_17)
    O16 - DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} http://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab (Java Plug-in 1.6.0_20)
    O16 - DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab (Java Plug-in 1.6.0_20)
    O16 - DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} http://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab (Java Plug-in 1.6.0_20)
    [2011/04/17 20:59:58 | 000,000,040 | -H-- | C] () -- C:\ProgramData\~44359432
    
    :Reg
    
    :Files
    ipconfig /flushdns /c
    :Commands
    [purity]
    [resethosts]
    [CreateRestorePoint]
    
  • Push Posted Image
  • OTL may ask to reboot the machine. Please do so if asked.
  • Click the OK button.
  • A report will open. Copy and Paste that report in your next reply.
  • If the machine reboots, the log will be located at C:\_OTL\MovedFiles\mmddyyyy_hhmmss.log, where mmddyyyy_hhmmss is the date of the tool run.


NEXT:


Malwarebytes' Anti-Malware

I see that you have Malwarebytes' Anti-Malware installed on your computer could you please do a scan using these settings:

  • Open Malwarebytes' Anti-Malware
  • Select the Update tab
  • Click Check for Updates
  • After the update have been completed, Select the Scanner tab.
  • Select Perform quick scan, then click on Scan
  • Leave the default options as it is and click on Start Scan
  • When done, you will be prompted. Click OK, then click on Show Results
  • Checked (ticked) all items and click on Remove Selected
  • After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest
Extra Note: If MBAM encounters a file that is difficult to remove, you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process, if asked to restart the computer, please do so immediately.


NEXT:


What issues are you currently experiencing with your computer?

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#5 MattCanRead

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Posted 09 June 2011 - 09:18 PM

========== SERVICES/DRIVERS ==========
========== OTL ==========
64bit-Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}\ deleted successfully.
64bit-Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{5C255C8A-E604-49b4-9D64-90988571CECB}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{5C255C8A-E604-49b4-9D64-90988571CECB}\ not found.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{7DB2D5A0-7241-4E79-B68D-6309F01C5231}\ deleted successfully.
64bit-Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\Locked deleted successfully.
Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Run\\ deleted successfully.
Registry value HKEY_USERS\S-1-5-19\Software\Microsoft\Windows\CurrentVersion\RunOnce\\mctadmin deleted successfully.
Registry value HKEY_USERS\S-1-5-20\Software\Microsoft\Windows\CurrentVersion\RunOnce\\mctadmin deleted successfully.
C:\Users\Default\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk moved successfully.
File move failed. C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk scheduled to be moved on reboot.
C:\Users\Kim\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock.lnk moved successfully.
Starting removal of ActiveX control {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Starting removal of ActiveX control {8AD9C840-044E-11D1-B3E9-00805F499D93}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ deleted successfully.
Registry key HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{8AD9C840-044E-11D1-B3E9-00805F499D93}\ not found.
Starting removal of ActiveX control {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_CURRENT_USER\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA}\ not found.
Starting removal of ActiveX control {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Active Setup\Installed Components\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA}\ not found.
C:\ProgramData\~44359432 moved successfully.
========== REGISTRY ==========
========== FILES ==========
< ipconfig /flushdns /c >
Windows IP Configuration
Successfully flushed the DNS Resolver Cache.
C:\Users\Kim\Desktop\cmd.bat deleted successfully.
C:\Users\Kim\Desktop\cmd.txt deleted successfully.
========== COMMANDS ==========
C:\Windows\System32\drivers\etc\Hosts moved successfully.
HOSTS file reset successfully
Error creating restore point.

OTL by OldTimer - Version 3.2.23.0 log created on 06092011_220847

Files\Folders moved on Reboot...
File\Folder C:\Users\Default User\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\Dell Dock First Run.lnk not found!

Registry entries deleted on Reboot...

#6 SweetTech

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Posted 09 June 2011 - 09:22 PM

:thumbsup:

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#7 MattCanRead

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Posted 09 June 2011 - 09:34 PM

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6822

Windows 6.1.7600
Internet Explorer 8.0.7600.16385

6/9/2011 10:34:33 PM
mbam-log-2011-06-09 (22-34-33).txt

Scan type: Quick scan
Objects scanned: 165455
Time elapsed: 13 minute(s), 2 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 0

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
(No malicious items detected)

#8 MattCanRead

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Posted 09 June 2011 - 09:38 PM

So far sites are still not loading. It will load the log in fine but after that it will not show any posts or menus. Mozilla site if you click on get firefox it goes to the page but just has the words messed up and no download button. I have not checked her email but Im sure its the same

#9 SweetTech

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Posted 10 June 2011 - 07:54 AM

Hi!

Please try this tool;


Running TDSSKiller

Please read carefully and follow these steps.
  • Download TDSSKiller and save it to your Desktop.
  • Extract its contents to your desktop.
  • Once extracted, open the TDSSKiller folder and doubleclick on TDSSKiller.exe to run the application, then on Start Scan.


    Posted Image

  • If an infected file is detected, the default action will be Cure, click on Continue.


    Posted Image

  • If a suspicious file is detected, the default action will be Skip, click on Continue.


    Posted Image

  • It may ask you to reboot the computer to complete the process. Click on Reboot Now.


    Posted Image

  • If no reboot is require, click on Report. A log file should appear. Please copy and paste the contents of that file here.
  • If a reboot is required, the report can also be found in your root directory, (usually C:\ folder) in the form of "TDSSKiller.[Version]_[Date]_[Time]_log.txt". Please copy and paste the contents of that file here.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#10 MattCanRead

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Posted 10 June 2011 - 08:09 PM

It came back no infections found. Do you think it could be something with IE itself?

#11 SweetTech

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Posted 11 June 2011 - 08:31 AM

Run this tool;

Running ComboFix
Download Combofix from either of the links below, and save it to your desktop.

Link 1
Link 2

**Note: It is important that it is saved directly to your desktop**

--------------------------------------------------------------------
IMPORTANT - Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools. If you have difficulty properly disabling your protective programs, refer to this link here

Note: If AVG or CA Internet Security Suite is installed, you must remove these programs before using Combofix. If for some reason these applications will not uninstall, try uninstalling with AppRemover by Opswat.
--------------------------------------------------------------------

Double click on ComboFix.exe & follow the prompts.
  • When finished, it will produce a report for you.
  • Please post the C:\ComboFix.txt for further review.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#12 MattCanRead

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Posted 11 June 2011 - 05:59 PM

I ran it but cannot find a log file anywhere

#13 SweetTech

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Posted 11 June 2011 - 06:01 PM

Look in your C:\ drive.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#14 MattCanRead

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Posted 11 June 2011 - 06:08 PM

Ive looked there. Ran a search and still no combofix.txt file

#15 SweetTech

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Posted 11 June 2011 - 06:10 PM

Please go ahead and run ComboFix again.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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