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Frequent laptop freeezes


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#1 xifos

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Posted 01 June 2011 - 12:19 PM

Hi All,
My friend has a laptop, namely Acer Aspire 5738g, which has frequent hangs. Until some time back there was a lot of heating issues so we decided to open it up and clean the fan (cooling). What we found was that under the laptop where the fan was supposed to intake air, slots were made to make holes but there were no holes! So we made holes in the laptop under the vent after which the heating problem reduced substantially. Now, the freezing problem has been there since before our repairs. Recently it's become too frequent. Sorry but I do not know how to provide more information regarding the freezes.

Thank you for reading my long post. I'll be thank full to who ever helps.

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#2 MrBruce1959

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Posted 02 June 2011 - 07:22 PM

Hello and welcome to Bleepingcomputer. :thumbup2:

Your problem may be solvable by adding new thermal grease to your processor and heat sink.

It is not an easy task to perform on laptop computers, but being that you already took yours apart, you probably already know this.

Gaining access to that heat sink, removing it and cleaning off the surfaces, then adding new thermal grease might just solve the problem.

Bruce.

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#3 xifos

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Posted 03 June 2011 - 02:28 AM

Hi Bruce,
Thanks for replying so soon! I don't think that's the problem because we had put new thermal paste when the laptop was cleaned. The internal fan works and when the laptop hangs it not hot. So we can rule out heat as a cause.
The laptop was running Windows 7 till now, yest. I installed dual boot with Win XP and the problem persists. So I suspect it may be related to a hardware failure or display driver issues.
Any other ideas




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