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services.exe error


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#1 sabresfan08

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Posted 31 May 2011 - 11:18 PM

I have a computer I was asked to take a look at. The description he gave made it seem like a simple malware issue. When I started it up, I get a services.exe Application Error that says "The instruction at "0xXXetc" referenced memory at "0xXXetc". The memory could not be "read". Click on OK to terminate the program OR Click on CANCEL to debug the program. No matter what I click it goes into a 60 second countdown before shutting off. I can get into cmd and shutdown -a to prevent that. The computer is running HORRIBLY slow (core 2 duo, 2GB ram)and opening anything takes minutes. Any suggestions?

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#2 sabresfan08

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Posted 31 May 2011 - 11:31 PM

Also, I couldn't get rkill to run. I should also mention its XP Pro SP3. I did a quick scan and full scan with mbam and it found 1 memory process infection and 1 file infection both times. The memory process was c:\documents and settings\adam\desktop\explorer.exe (heuristics.reserved.word.exploit)-> 2908 -> Unloaded process sucessfully.
The file was the same but said "Quarantined and deleted successfully" instead of unloaded. The computer won't restart to remove the infections. I am going to leave the warning up and rescan again. Any other ideas?

Edited by sabresfan08, 01 June 2011 - 01:04 AM.


#3 boopme

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Posted 01 June 2011 - 10:34 PM

When you get a message that the system is shutting down, follow these steps to stop the cycle:
  • Press the Windows Key + R keys on your keyboard or go to Posted Image > Run..., and in the Open dialog box, type: cmd
  • Click Ok or press Enter.
  • At the command prompt C:\>, type: shutdown -a
  • Press Enter.
-- Vista users can refer to these instructions: How to Enable Run Command in Vista - How to Run a command prompt as an Administrator

That should give you enough time to run Rkill and rescan immediately afterwards with Malwarebytes. Rkill terminates malware processes which target your security tools and keeps them from running or completing a scan.


RKill....

Download and Run RKill
  • Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

    Link 1
    Link 2
    Link 3
    Link 4

  • Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply

Do not reboot your computer after running rkill as the malware programs will start again. Or if rebooting is required run it again.


If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.
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#4 sabresfan08

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Posted 01 June 2011 - 11:03 PM

I had already used shutdown -a and tried to run rkill. I kept getting 'Error Installation failed.' 3 times when I tried to start it. Just left the error message up and clicked it again and got the same 3 popups but it started Preparing Rkill, got to Terminating processes Please be patient then said Access is denied. I've stopped Symantec as well so nothing should be interfering.

Edited by sabresfan08, 01 June 2011 - 11:20 PM.


#5 boopme

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Posted 02 June 2011 - 08:18 PM

We need a deeper look. Please go here....
Preparation Guide ,do steps 6 - 9.

Create a DDS log and post it in the new topic explained in step 9,which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.
If Gmer won't run,skip it and move on.
Let me know if that went well.
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#6 sabresfan08

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Posted 03 June 2011 - 06:23 AM

I was able to complete all of the scans. Here is the new topic:
My link

#7 Andrew

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Posted 03 June 2011 - 12:00 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.




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