to BleepingComputer. Sorry for the delay. My name is Jason, and I'll be helping you. You can call be by my screename jntkwx or Jason is fine.
Let's try rebooting into Safe Mode
This can be done tapping the F8 key as soon as you start your computer
You will be brought to a menu with several options. Press the arrow keys until Safe Mode with Networking
is selected. Press Enter. Please see here
for additional details.
Once in Safe Mode with Networking, try running TDSSKiller. If you cannot run it, please describe how it is unable to run.
To manually update Malwarebytes, try updating Malwarebytes on your clean computer to the latest database version, and then copy the latest rules.def file from the clean computer to your infected computer using a USB key or CD. On Windows XP, it's located in C:\Documents and Settings\All Users\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\
On Windows Vista and Windows 7, it's located in C:\ProgramData\Malwarebytes\Malwarebytes' Anti-Malware\
Replace the existing file on your infected computer.
Try running a Full Scan with the updated Malwarebytes' and remove any infections it finds. Restart your computer if prompted to do so. Please post the Malwarebytes' log in your reply.
Once the program has been downloaded, double-click on the Unhide.exe icon on your desktop and allow the program to run. This program will remove the +H, or hidden, attribute from all the files on your hard drives. If there are any files that were purposely hidden by you, you will need to hide them again after this tool is run.
In your next reply, please include:
- Malwarebytes' log file
- How's the computer running now?