to BleepingComputer. Sorry for the delay. My name is Jason, and I'll be helping you. You can call me by my screename jntkwx or Jason is fine.
My motto is "the only stupid question is the one that goes unasked." So I don't consider your question a dumb question.
Let's temporarily show hidden files and folders. The easiest way to do this is to hold down the Windows key on the keyboard (usually next to the Alt key), and press the R
key at the same time:
This should bring up the Run window. Type in control folders
(with a space), and click OK. The Folder Options window should open. Click on the View tab, and under Hidden Files and Folders, select show hidden files, folders, and drives
. Click Apply, then OK.
You should be able to navigate to C:\Windows\System32\Drivers\etc\
and you'll find a file called HOSTS. It is safe to delete this file, as we will replace it in step 3, below.
We need to know what version of Windows you are running. Let's open the Run window, as done previously, and type in winver
and click OK. This will tell you whether you're running Windows XP, Windows Vista, or Windows 7. You should then be able to right click on the appropriate link on the Remove MS Removal Tool
page and select Save Target As..., if in Internet Explorer, or Save Link As.., if in Firefox, to download the file appropriate for your version of Windows. Save it in the C:\Windows\System32\Drivers\etc\
folder. Then restart your computer.
Re-hide hidden files a folders. Open the Run window (as done previously), type in control folders
(with a space), and click OK. Click on the View tab, and under Hidden files and folders, select Don't show hidden files, folders, or drives
, click Apply and OK.
Just to be sure all malware is removed, open Malwarebytes', click on the Update tab, and click Check for Updates to download the latest updates. Then click on the Scanner tab, and perform a new Quick Scan. Please post the log in your next reply.
In your next reply, please include:
- Malwarebtes' Log
- If you ran into any problems following my steps
- How's the computer running now?
Edited by jntkwx, 05 June 2011 - 06:21 PM.