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#1 vickilz

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Posted 29 May 2011 - 11:41 AM

Hi, my computer started acting crazy yesterday - I powered up and a my desktop was gone, the start menu was empty, the screen was black, with a pop up of:

WINDOWS XP RECOVERY
ANALYZING PC PERFORMANCE AND STABILITY

it automatically runs what appears to be a scan and comes back showing 11 errors detected and gives me the option to fix the errors.

If I click the X in the upper right corner to close the box, the computer automatically restarts and the same thing happens all over again.

I'm also getting other pop ups with error messages:

HARD DRIVE FAILURE
The system has detected a problem with one or more installed IDE/SATA hard disks. It is recommended that you restart the system


WINDOWS DELAYED WRITE FILE
Windows was unable to save all the data for the file \\system32\\496A8300. The data has been lost. This error may be caused by a failure of your computer hardware.

CRITICAL HARD DISK DRIVE ERROR
Windows XP Recovery detected a bad sector on your hard disk drive. This error may cause the following problems
Data corruption and loss
Hard drive inaccessibility
System errors and failures

I have run Malwarebytes Antimalware, Spynomore and my McAfee anti virus, They all show items detected and removed, but the problems continue.

I am able to access the internet by getting to the control panel, opening the START MENU/TASK BAR and pinning the internet browser to the start menu. I must do this each time the computer restarts.

I appreciate any help you can give.

Thanks

Edited by vickilz, 29 May 2011 - 11:43 AM.


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#2 vickilz

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Posted 31 May 2011 - 11:34 AM

http://www.bleepingcomputer.com/forums/topic400417.html/page__p__2268369__fromsearch__1#entry2268369

#3 boopme

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Posted 31 May 2011 - 11:40 AM

Hello, I combined the posts.

For the connection try these...

Please click Start > Run, type inetcpl.cpl in the runbox and press enter.

Click the Connections tab and click the LAN settings option.

Verify if "Use a proxy..." is checked, if so, UNcheck it and click OK/OK to exit.

Now check if the internet is working again.


OR
Go to Start ... Run and type in cmd
A dos Window will appear.
Type in the dos window: netsh winsock reset
Click on the enter key.

Reboot your system to complete the process.



Please follow our Removal Guide here Remove Windows XP Recovery (Uninstall Guide) .
After reading how the malware is misleading you ...
You will move to the Automated Removal Instructions

After you completed that, post your scan log here,let me know how things are.
The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#4 vickilz

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Posted 01 June 2011 - 06:10 AM

I've downloaded & run the programs and it seems to be working. I'm still working on the Secunia program. Here is the Malware log:

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6740

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/1/2011 04:50:37 AM
mbam-log-2011-06-01 (04-50-37).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 278767
Time elapsed: 1 hour(s), 23 minute(s), 30 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 1
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 5

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Run\HeypPtdMGKlWj (Trojan.FakeMS) -> Value: HeypPtdMGKlWj -> Quarantined and deleted successfully.

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\documents and settings\all users\application data\heypptdmgklwj.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\documents and settings\owner.rascal\local settings\temporary internet files\Content.IE5\TSCWKNFX\contacts[1].exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\system volume information\_restore{a0427b73-25b8-43d0-92d4-f22e7758340c}\RP382\A0041233.exe (Rogue.FakeHDD) -> Quarantined and deleted successfully.
c:\system volume information\_restore{a0427b73-25b8-43d0-92d4-f22e7758340c}\RP383\A0041327.exe (Rogue.FakeHDD) -> Quarantined and deleted successfully.
c:\system volume information\_restore{a0427b73-25b8-43d0-92d4-f22e7758340c}\RP383\A0041377.exe (Rogue.FakeHDD) -> Quarantined and deleted successfully.

#5 boopme

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Posted 01 June 2011 - 09:38 AM

OK, that's good. Let's also do an online scana s many time these infections have friends ..

I'd like us to scan your machine with ESET OnlineScan
  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the Posted Image button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the Posted Image icon on your desktop.
  • Check Posted Image
  • Click the Posted Image button.
  • Accept any security warnings from your browser.
  • Under scan settings, check Posted Image and check Remove found threats
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • When the scan completes, push Posted Image
  • Push Posted Image, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
  • Push the Posted Image button.
  • Push Posted Image

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#6 vickilz

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Posted 01 June 2011 - 09:28 PM

I've run the ESET scan, here is the log:

C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{04227e4d-1d48-4d65-ab78-5c8ae1afa383}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{04227e4d-1d48-4d65-ab78-5c8ae1afa383}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{15ddf7d9-6cb9-4908-b3c6-a05ea0f68770}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{15ddf7d9-6cb9-4908-b3c6-a05ea0f68770}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{1c4f1b94-2f8a-4be3-b739-c2dfd94b90ff}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{1c4f1b94-2f8a-4be3-b739-c2dfd94b90ff}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{293a0b16-e261-4760-bc2d-85848a4061f7}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{293a0b16-e261-4760-bc2d-85848a4061f7}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{487c58a0-476d-41fd-a73c-61543dd5680e}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{487c58a0-476d-41fd-a73c-61543dd5680e}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{74a5b7e2-3df2-4a35-bdc4-d8ee554c78e1}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{74a5b7e2-3df2-4a35-bdc4-d8ee554c78e1}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{87f1c831-0d61-476c-b60c-aa1fee6bec90}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{87f1c831-0d61-476c-b60c-aa1fee6bec90}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{8db4748c-4e9e-49ec-b378-ade392047e33}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{8db4748c-4e9e-49ec-b378-ade392047e33}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{9781f7d6-4dea-4fb7-90fa-c25195c9ecb0}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{9781f7d6-4dea-4fb7-90fa-c25195c9ecb0}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{a2490878-cbba-45e2-be31-c85028403dc0}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{a2490878-cbba-45e2-be31-c85028403dc0}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{a8b511f8-f170-4d2f-8926-401b1248b3e6}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{a8b511f8-f170-4d2f-8926-401b1248b3e6}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{ab88ff97-e986-4d85-b5c1-1493934d8b37}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{ab88ff97-e986-4d85-b5c1-1493934d8b37}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{c9afa508-16c4-4f7d-8b11-a27ee3e81165}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{c9afa508-16c4-4f7d-8b11-a27ee3e81165}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{cd7c9e17-9f4c-4db1-a1e6-5098608becef}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{cd7c9e17-9f4c-4db1-a1e6-5098608becef}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{d5e95a17-f16e-4fea-bc75-1830d25e1150}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{d5e95a17-f16e-4fea-bc75-1830d25e1150}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{e0ec8b82-0c21-4fff-b44d-2139908ca60d}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{e0ec8b82-0c21-4fff-b44d-2139908ca60d}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{f34b2b0b-1a69-453c-85cc-8ce35efbadc0}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{f34b2b0b-1a69-453c-85cc-8ce35efbadc0}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{f62e5dbf-0170-4473-84b6-f868a3d8cfee}\chrome.manifest Win32/TrojanDownloader.Tracur.F trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Mozilla\Firefox\Profiles\4gq8y71s.default\extensions\{f62e5dbf-0170-4473-84b6-f868a3d8cfee}\chrome\xulcache.jar JS/Agent.NCP trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Sun\Java\Deployment\cache\6.0\27\77aee51b-348ddc10 a variant of Java/TrojanDownloader.OpenStream.NBV trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Sun\Java\Deployment\cache\6.0\27\77aee51b-3656a46e a variant of Java/TrojanDownloader.OpenStream.NBV trojan cleaned by deleting - quarantined
C:\Documents and Settings\Owner.RASCAL\Application Data\Sun\Java\Deployment\cache\6.0\42\605a2baa-263ea219 multiple threats deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\DoctorWeb\Quarantine\125536f0-585f5d61 a variant of Java/Exploit.Agent.NAC trojan deleted - quarantined
C:\Documents and Settings\Owner.RASCAL\DoctorWeb\Quarantine\20f3d342-3288d435 a variant of Java/Exploit.Agent.NAC trojan deleted - quarantined
C:\My Downloads\XPMedic_Setup.zip Win32/Adware.XPMedic application deleted - quarantined

#7 boopme

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Posted 01 June 2011 - 09:54 PM

That was great!! A downloader trojan accesses remote websites in an attempt to download and install malicious or potentially unwanted software and its gone.
.How long ago did you run Drweb?

What version of JAVA,if any, is running?
Go into Control Panel>Add Remove Programs. Be sure the 'Show Updates' box is checked. Go down the list and tell me what Java applications are installed and their version. (Highlight the program to see this).

Let's update ad bo a full MBAM.


Rerun MBAM (MalwareBytes) like this:

Open MBAM in normal mode and click Update tab, select Check for Updates,when done
click Scanner tab,select FULL scan and scan (normal mode).
After scan click Remove Selected, Post new scan log and Reboot into normal mode.

Please ask any needed questions,post logs and Let us know how the PC is running now.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#8 vickilz

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Posted 02 June 2011 - 05:41 AM

I'm not sure when the Drweb was run, not familiar with that program. I've had help from your site a couple of years ago for virus / malware issues, would that be something I would have run then?

Here is the info on Java:
J2SE Runtime Environment 5.0 Update 2
Java Media Framework 2.1.1e
Java ™ 6 Update 24
Java ™ SE Runtime Environment 6 Update 1

I will do the MWAMB a little later, & I'll post the log when it's done. I purchased the pro version yesterday and have that installed.

#9 boopme

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Posted 02 June 2011 - 11:48 AM

Thos is looking good. Yes we have probably run drWeb a while ago.. It is also a good tool.
Good choice on buying MBAM,

Not sure if you use this so we'll leave it alone.

Important Note: Your version of Java is out of date. Older versions have vulnerabilities that malicious sites can use to exploit and infect your system.Please follow these steps to remove older version Java components and update:
  • Download the latest version of Java Runtime Environment (JRE) Version 6 and save it to your desktop.
  • Look for "Java Platform, Standard Edition".
  • Click the "Download JRE" button to the right.
  • Read the License Agreement, and then check the box that says: "Accept License Agreement".
  • From the list, select your OS and Platform (32-bit or 64-bit).
  • If a download for an Offline Installation is available, it is recommended to choose that and save the file to your desktop.
  • Close any programs you may have running - especially your web browser.
Go to Posted Image > Control Panel, double-click on Add/Remove Programs or Programs and Features in Vista/Windows 7 and remove all older versions of Java.
  • Check (highlight) any item with Java Runtime Environment (JRE or J2SE) in the name.
  • Click the Remove or Change/Remove button and follow the onscreen instructions for the Java uninstaller.
  • Repeat as many times as necessary to remove each Java versions.
  • Reboot your computer once all Java components are removed.
  • Then from your desktop double-click on jre-6u25-windows-i586.exe to install the newest version.
  • If using Windows 7 or Vista and the installer refuses to launch due to insufficient user permissions, then Run As Administrator.
  • When the Java Setup - Welcome window opens, click the Install > button.
  • If offered to install a Toolbar, just uncheck the box before continuing unless you want it.
  • The McAfee Security Scan Plus tool is installed by default unless you uncheck the McAfee installation box when updating Java.
-- Starting with Java 6u10, the uninstaller incorporated in each new release uses Enhanced Auto update to automatically remove the previous version when updating to a later update release. It will not remove older versions, so they will need to be removed manually.
-- Java is updated frequently. If you want to be automatically notified of future updates, just turn on the Java Automatic Update feature and you will not have to remember to update when Java releases a new version.


Note: The Java Quick Starter (JQS.exe) adds a service to improve the initial startup time of Java applets and applications but it's not necessary.
To disable the JQS service if you don't want to use it:
  • Go to Start > Control Panel > Java > Advanced > Miscellaneous and uncheck the box for Java Quick Starter.
  • Click Ok and reboot your computer.

How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#10 vickilz

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Posted 02 June 2011 - 05:46 PM

Here is the log from Malwarebytes:

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6752

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

6/2/2011 09:32:12 AM
mbam-log-2011-06-02 (09-32-11).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 279281
Time elapsed: 1 hour(s), 30 minute(s), 44 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 2

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\program files\simple star\photoshow deluxe 3\data\app\shared\ps_data\assets\photoshowplayer.exe (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.
c:\program files\walgreens\walgreens photoshow 4\data\app\shared\ps_data\assets\Shell_SA.exe (Spyware.Passwords.XGen) -> Quarantined and deleted successfully.

#11 vickilz

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Posted 02 June 2011 - 06:36 PM

I've updated Java and the computer seems to be running pretty good. There is one other issue, a while ago, I was using the free version of AVG as my antivirus software. I do not see it when I go to the control pane then add or remove programs, but when I do a search on my computer several items of AVG appear. How do I get rid of it?

#12 boopme

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Posted 02 June 2011 - 07:27 PM

Hello,try using the free AppRemover utility to remove what's left.

Using AppRemover

Also run MBAm once mor to see if those Spyware.Passwords.XGen are gone.
Then change your passwords as they stolen.
How do I get help? Who is helping me?For the time will come when men will not put up with sound doctrine. Instead, to suit their own desires, they will gather around them a great number of teachers to say what their itching ears want to hear....Become a BleepingComputer fan: Facebook

#13 vickilz

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Posted 02 June 2011 - 07:44 PM

When you say to change my passwords, are you referring to the various passwords to login to e-mail, facebook, various other websites and the router/modem for my internet connection?

Also, what should I do with all the programs that were downloaded to my desktop during the process to fix the problems I was having? Do I leave them there? Should they be removed? If so, how?

#14 boopme

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Posted 02 June 2011 - 08:05 PM

That malware is after these.. e-mail, facebook, various other websites and banking.

You can remove ESET,MBAM,drWeb and even Appremover if you like. They should be in the Control Panel,Add/Remove programs.

RKill is just delete the desktop icon.

MBAM may be something to keep,update and scan with weekly.



ESET Online Scanner components
After every scan an option to uninstall ESET Online Scanner with all its components is provided. It is easy, convenient and can be done directly via the graphic user interface by clicking on the corresponding checkbox and hitting the "uninstall on close" button.

To remove the ESET Online Scanner components from your computer, start the Add or Remove Programs (filename: appwiz.cpl) applet from Control Panel, select the ESET Online Scanner entry and click Remove. A restart may be required to complete uninstallation.

Manual Uninstall: Run the Online Scanner Uninstaller (filename: OnlineScannerUninstaller.exe) program, located in the C:\WINDOWS\SYSTEM32 directory on computers running 32-bit (x86) editions of Microsoft Windows and in the C:\WINDOWS\SYSWOW64 directory on computers running 64-bit (x64) editions of Microsoft Windows.



When you ae done Reboot the computer.
Now you should Create a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since this is a protected directory your tools cannot access to delete these files, they sometimes can reinfect your system if you accidentally use an old restore point. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

The easiest and safest way to do this is:
  • Go to Start > Programs > Accessories > System Tools and click "System Restore".
  • Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name, then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  • Then use Disk Cleanup to remove all but the most recently created Restore Point.
  • Go to Start > Run and type: Cleanmgr
  • Click "Ok". Disk Cleanup will scan your files for several minutes, then open.
  • Click the "More Options" tab, then click the "Clean up" button under System Restore.
  • Click Ok. You will be prompted with "Are you sure you want to delete all but the most recent restore point?"
  • Click Yes, then click Ok.
  • Click Yes again when prompted with "Are you sure you want to perform these actions?"
  • Disk Cleanup will remove the files and close automatically.
Vista Users can refer to these links: Create a New Restore Point and Disk Cleanup.

Tips to protect yourself against malware and reduce the potential for re-infection:Avoid gaming sites, pirated software, cracking tools, keygens, and peer-to-peer (P2P) file sharing programs. They are a security risk which can make your computer susceptible to a smörgåsbord of malware infections, remote attacks, exposure of personal information, and identity theft. Many malicious worms and Trojans spread across P2P file sharing networks, gaming and underground sites. Users visiting such pages may see innocuous-looking banner ads containing code which can trigger pop-up ads and malicious Flash ads that install viruses, Trojans and spyware. Ads are a target for hackers because they offer a stealthy way to distribute malware to a wide range of Internet users. The best way to reduce the risk of infection is to avoid these types of web sites and not use any P2P applications. Read P2P Software User Advisories and Risks of File-Sharing Technology.

Keeping Autorun enabled on USB and other removable drives has become a significant security risk due to the increasing number of malware variants that can infect them and transfer the infection to your computer. To learn more about this risk, please read:
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#15 vickilz

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Posted 02 June 2011 - 10:28 PM

Here is the latest MBAm log.

Thanks!




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