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Problem with FTP and Godaddy


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4 replies to this topic

#1 Sam_R

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Posted 31 May 2011 - 11:01 AM

This is probably a very simple problem, but I have been Googling for a couple of hours and haven't had much luck.

My brother has a website that he built through Godaddy. It's hosted by Godaddy and he used their template web builder thing. He wants me to revamp the site, but I want to upload completely new files that I created with Dreamweaver CS4. I cannot figure out how to FTP a Godaddy-hosted site, though. I've tried the ftp client with IE9, CuteFTP, and FileZilla. I never get a server login screen with IE9. For the other clients, I enter my brother's user name and password that Godaddy gave him upon creating the site. With all attempts, the connection simply times out. I've tried connecting in the following ways:

ftp://www.DomainName.com
ftp://DomainName.com
ftp://<IP address>
ftp://<IP address>:21
ftp://UserName:password@<IP address>
ftp://UserName:password@DomainName.com
ftp://godaddy/DomainName.com

The website is online. I can connect though http. I can even make changes to his old site using Godaddy's web builder templates.

Some of the tutorials say that Godaddy has a built in ftp client, but I don't see the "Java ftp icon" that they refer to.

[Later]

I thought maybe my Windows 7 firewall might be the problem. I allowed access for FileZilla. No luck. Shut off firewall. No luck. I also tried connecting to ftp through command line, but it timed out.

Tracert of ftp.DomainName.com completes with no errors or time outs.

Edited by Sam_R, 31 May 2011 - 05:50 PM.


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#2 groovicus

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Posted 31 May 2011 - 05:17 PM

Your best bet is to contact GoDaddy. That way they can tell you if your login info is correct.

FTR, my login info is the login username and password I created when I set up the site. I use the ftp://<my domain> to access my FTP server.

#3 Sam_R

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Posted 31 May 2011 - 05:48 PM

Thanks for replying. I really doubt that authentication is the problem since I never get to the point of being prompted for a user name/password. But, I'm sure you're right in that contacting GoDaddy is probably the best solution. I appreciate your help.

#4 Sam_R

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Posted 03 June 2011 - 10:57 PM

Looks like my brother's account was not set up for FTP. He changed his plan, and now there is no problem.

#5 groovicus

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Posted 08 June 2011 - 09:19 AM

Thanks for checking back in with us. At least we know you were able to resolve your problem.




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