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#1 gjc65

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Posted 30 May 2011 - 09:57 AM

It won't let me run my antivirus program

Edited by Blade Zephon, 30 May 2011 - 10:15 AM.
Moved from XP to AII. ~BZ


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#2 Blade

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Posted 30 May 2011 - 10:16 AM

Hello and :welcome: to BleepingComputer.

Let's see what we're dealing with here.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from http://data.mbamupdates.com/tools/mbam-rules.exe'>here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

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#3 gjc65

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Posted 30 May 2011 - 12:30 PM

Thank you Blade,

It kooks like it's gone.Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6724

Windows 5.1.2600 Service Pack 3
Internet Explorer 8.0.6001.18702

5/30/2011 11:18:25 AM
mbam-log-2011-05-30 (11-18-25).txt

Scan type: Quick scan
Objects scanned: 186600
Time elapsed: 41 minute(s), 14 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 1
Registry Values Infected: 0
Registry Data Items Infected: 6
Folders Infected: 1
Files Infected: 22

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Options\SETUP.EXE (PUP.Casino) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Owner\Local Settings\Application Data\ysy.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe") Good: (firefox.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\FIREFOX.EXE\shell\safemode\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Owner\Local Settings\Application Data\ysy.exe" -a "C:\Program Files\Mozilla Firefox\firefox.exe" -safe-mode) Good: (firefox.exe -safe-mode) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Clients\StartMenuInternet\IEXPLORE.EXE\shell\open\command\(default) (Hijack.StartMenuInternet) -> Bad: ("C:\Documents and Settings\Owner\Local Settings\Application Data\ysy.exe" -a "C:\Program Files\Internet Explorer\iexplore.exe") Good: (iexplore.exe) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\AntiVirusDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\FirewallDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Security Center\UpdatesDisableNotify (PUM.Disabled.SecurityCenter) -> Bad: (1) Good: (0) -> Quarantined and deleted successfully.

Folders Infected:
c:\windrivxxx.exe (Trojan.SpyEye) -> Quarantined and deleted successfully.

Files Infected:
c:\documents and settings\Owner\my documents\downloads\riverbelle(2).exe (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\my documents\downloads\riverbelle(3).exe (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\my documents\downloads\riverbelle(4).exe (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\my documents\downloads\riverbelle(5).exe (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\my documents\downloads\riverbelle(6).exe (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\my documents\downloads\riverbelle.exe (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\my documents\downloads\setup(2).exe (PUP.Casino) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\my documents\downloads\setup(3).exe (PUP.Casino) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\my documents\downloads\setup(4).exe (PUP.Casino) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\my documents\downloads\setup(5).exe (PUP.Casino) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\my documents\downloads\setup(6).exe (PUP.Casino) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\my documents\downloads\setup.exe (PUP.Casino) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\gamC8.tmp (PUP.Adware.Casino) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\riv2EB.tmp (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\rivCC.tmp (PUP.Adware.Casino) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\rivEB.tmp (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\roy2EA.tmp (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\casCD.tmp (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\sun2ED.tmp (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\Temp\gra2EC.tmp (PUP.Casino.Gen) -> Quarantined and deleted successfully.
c:\documents and settings\Owner\local settings\application data\ysy.exe (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\windrivxxx.exe\config.bin (Trojan.SpyEye) -> Quarantined and deleted successfully.

#4 Blade

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Posted 30 May 2011 - 12:38 PM

Is everything in working order?

~Blade

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#5 gjc65

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Posted 30 May 2011 - 01:00 PM

It looks like it,is there a way to totally remove the windows security so I can just run my CA security suite?

#6 gjc65

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Posted 30 May 2011 - 01:29 PM

I just got rid of the xp antivirus now I want to make sure that my system is protected,I have CA security suite however I can not shutdown the windows security and it blocks me from being able to update the CA security.

#7 gjc65

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Posted 30 May 2011 - 02:23 PM

I just got rid of the windows xp antivirus but the windows security won't allow my ca security suite to update.

Edited by hamluis, 30 May 2011 - 02:49 PM.
Moved from XP to Am I Infected.


#8 boopme

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Posted 30 May 2011 - 10:48 PM

I have merged your last 2 posts back to here in your original topic.
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