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Desktop files erased, redirect problem, Windows XP Recovery virus


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7 replies to this topic

#1 everyone82

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Posted 30 May 2011 - 05:10 AM

Hello. Thank you so much for taking the time to check out my post first off. I recently had some random pop up that mentioned something about hard drive failure. Next thing I know the folders and everything were disappearing off of the desktop. Then the windows xp recovery pop up came, and started doing its scan thing. Task manager was "disabled by administrator." I was able to run malwarebytes and get some functioning back, but not the files as of yet. I then did a restore to see if I could recover anything but nothing yet. Ran malwarebytes again and found even more stuff the second time. And now I have a browser redirect issue every time I do a search and click a link. Please please help if you can. Thank you. Greatly appreciated.

Edited by elise025, 30 May 2011 - 06:57 AM.
Moved from XP forum to Am I Infected ~Elise


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#2 Blade

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Posted 01 June 2011 - 08:35 PM

Hello.

Let's try this.

Please download the TDSS Rootkit Removing Tool (TDSSKiller.exe) and save it to your Desktop. <-Important!!!
Be sure to download TDSSKiller.exe from Kaspersky's website and not TDSSKiller.zip which appears to be an older version 2.3.2.2 of the tool.
  • Double-click on TDSSKiller.exe to run the tool for known TDSS variants.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • If TDSSKiller does not run, try renaming it.
  • To do this, right-click on TDSSKiller.exe, select Rename and give it a random name with the .com file extension (i.e. 123abc.com). If you do not see the file extension, please refer to How to change the file extension.
  • Click the Start Scan button.
  • Do not use the computer during the scan
  • If the scan completes with nothing found, click Close to exit.
  • If malicious objects are found, they will show in the Scan results - Select action for found objects and offer three options.
  • Ensure Cure (default) is selected, then click Continue > Reboot now to finish the cleaning process.
  • A log file named TDSSKiller_version_date_time_log.txt (i.e. TDSSKiller.2.4.0.0_27.07.2010_09.o7.26_log.txt) will be created and saved to the root directory (usually Local Disk C:).
  • Copy and paste the contents of that file in your next reply.

~Blade


In your next reply, please include the following:
TDSSKiller Log

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#3 everyone82

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Posted 01 June 2011 - 09:57 PM

Didn't work. Changed extension and still nothing. Thanks for replying though. Hope you can help.

#4 Blade

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Posted 02 June 2011 - 07:54 PM

everyone82, you have a variant that requires advanced help

It appears that the issues on your system will require a more in-depth examination than can be performed in this forum. Please read the information in this guide, and follow all the steps beginning with step 6. After you have followed the steps in that guide, I would like you to start a new thread HERE and include a link to this thread.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. The MRT is very busy, so it could be several days (3-5 days is the average wait right now) before you receive a reply. But rest assured, help is on the way!

~Blade

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#5 CTSH

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Posted 03 June 2011 - 02:39 AM

I've had the same problem.
If you run unhide.exe you can get your missing folders, etc back.

That part is ok, however I can't get missing shortcut inside start/all programs back yet.
Any help appreciated
Cheers

#6 Deeplex

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Posted 03 June 2011 - 02:58 AM

I had this same problem. I followed the removal guide in:

http://www.bleepingcomputer.com/forums/topic386590.html/page__gopid__2273519

Initially I had to download RKill on another PC and then ran that off a USB drive.

Following those instructions pretty much fixed my pc, only thing is flash isn't working and when I go Start\All Programs\ the programs do not show up in their folders (eg. Microsoft folder says it's empty rather than showing Word, Excel, Outlook etc).

It's better than it was though...

#7 Blade

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Posted 03 June 2011 - 04:34 AM

CTSH, Deeplex, please start your own topics to avoid confusion. We can better help you with your issues that way.

~Blade

Edited by Blade Zephon, 03 June 2011 - 04:34 AM.

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#8 Andrew

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Posted 03 June 2011 - 12:18 PM

Now that your log is properly posted here, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another HJT Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.




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