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Vista Security 2011 malware


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#1 jess89

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Posted 29 May 2011 - 11:38 PM

Hi,

I owe a Dell computer with Windows Vista Home Basic 32-bit SP2. I've removed Vista Security 2011 twice already, only to have it come back again this time. What I used were Microsoft Security Essentials and Malwarebytes. I also experimented with the registry last time I had the malware by following instructions online. Currently, I can't open Malwarebytes and Microsoft Security Essentials did not detect anything. This happened last time too, even in safety mode, but somehow, after several trials, they both worked last time.

Please let me know what my next step should be. Thanks!

-Jess

Update: I was able to access Malwarebytes in Safe Mode with Command Prompt so I should be able to remove it just like the last two time. Please let me know what I should do to prevent it from coming back. Thanks!

Edited by Orange Blossom, 30 May 2011 - 07:40 AM.
Move to AII. ~ OB


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#2 Orange Blossom

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Posted 30 May 2011 - 07:47 AM

Hello,

I have a suspicion that you never completely got rid of it - just the symptoms. Please follow the instructions in ==>This Guide<==. If you cannot complete a step, skip it and continue.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Orange Blossom :cherry:
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




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