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ASUS Laptop-Windows Vista Froze up when I tried using Firefox now won't restart


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#1 Kman12

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Posted 29 May 2011 - 04:24 PM

I've been on vacation all weekend and this morning as I was packing to go home, I thought I would check my email before we left. However when I logged onto Firefox my main web browser which is only my windows vista operating system. it froze up which it occasionally does, but the difference now was that I couldn't unfreeze the browser or computer no matter what troubleshooting methods I tried. Then I tried shutting it down manually, and even then it wouldn't budge, whi h led me to take out it's battery then bringing it down finally. This happening was already unusual to begin with, then when I tried powering it up after going through reboot it would then freeze up again ether on the loading screen, the screen name sign in, or the when I tried to enter my sn. Furthermore when I tried to do this via safe mode it would automatically shut down when I tried to login or again freeze up.

Therefore I ask for any opinions on this issue.

Btw, I,ve had previous issues where it would crash and I would lose everything which I told was flaw in the Vista security feature which i turned off. But I,ve never had problems like this before.

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#2 cryptodan

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Posted 29 May 2011 - 04:49 PM

Are you at a place where you can perform additional steps to restore your computer?

#3 Kman12

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Posted 29 May 2011 - 05:10 PM

Are you at a place where you can perform additional steps to restore your computer?


Yes I,m back home now where I'm posting all of this on my ipad.

So what do I need to do?

Edited by Kman12, 29 May 2011 - 05:10 PM.


#4 cryptodan

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Posted 29 May 2011 - 05:13 PM

The computer powers on but doesnt go into Windows in any mode right?

#5 Kman12

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Posted 29 May 2011 - 05:38 PM

The computer powers on but doesnt go into Windows in any mode right?


It will occasionally go into Windows I can never successfully complete these tasks to get onto my profile.

#6 cryptodan

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Posted 29 May 2011 - 05:50 PM

Do you have a system installation disk?

Or a way to get one?

#7 Kman12

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Posted 29 May 2011 - 06:07 PM

Do you have a system installation disk?

Or a way to get one?


Yes I do

#8 cryptodan

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Posted 29 May 2011 - 06:09 PM

You will need to boot to it and go to the repair console and perform the following:

chkdsk /r

#9 Kman12

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Posted 29 May 2011 - 10:50 PM

You will need to boot to it and go to the repair console and perform the following:

chkdsk /r


Ok thank you.

Btw what was the cause of all of this?

#10 cryptodan

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Posted 29 May 2011 - 10:53 PM

Its hard to tell what causes hardware to go belly up. A minor influx of power can cause issues like this.

#11 Kman12

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Posted 31 May 2011 - 12:43 PM

Ok looks like I'll have to take it into shop after speaking with ASUS.

Thank you though for your help!

#12 cryptodan

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Posted 31 May 2011 - 01:15 PM

You are welcome.




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