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Google/Bing searches redirecting and hidden IE instances opening


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#1 Mr_Wibble

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Posted 29 May 2011 - 09:30 AM

Hi, it seems I'm another occurrence of the search engine redirect and hidden IE instances infection, which started as follows. I'm running Windows 7 Pro 32bit version with SP1:

1) I started receiving warning messages about hard disk and memory failure in the system tray that were labelled as coming from Security Centre. At this point my start menu was empty and task manager was greyed out. I was able to use system restore to restore point from a couple of days ago and these messages stopped appearing.

2) After the system restore, whenever I click on a search engine result in IE or FF the page redirects to a blank page with a button labelled with a random site; I can get to the page I want to if I copy the link and paste it in the address bar.

3) Also since the restore, two hidden instances of iexplore.exe are listed in task manager every 10-15 minutes.

In addition to the system restore, I've run full scans with Malwarebyte's Anti-malware and Avast Free and both have detected nothing.

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#2 cryptodan

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Posted 02 June 2011 - 07:12 AM

Because you ran system restore you have made things more difficult for yourself. Most malware these days likes to hide files in system restore, so when a user attempts a system restore they get reinfected, so Please follow the instructions in ==>This Guide<==.

Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include the link to this topic in your new topic and a description of your computer issues and what you have done to resolve them.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

Once you have created the new topic, please reply back here with a link to the new topic.

#3 Mr_Wibble

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Posted 02 June 2011 - 03:30 PM

I've created the new topic, with dds and gmer logs - http://www.bleepingcomputer.com/forums/topic401353.html

#4 boopme

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Posted 02 June 2011 - 03:54 PM

Now that your log is properly posted, you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a Malware Removal Team member, nor should you continue to ask for help elsewhere. Doing so can result in system changes which may not show it the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the Malware Removal Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the Malware Removal Team members are very busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the Malware Removal Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRL Team member is already assisting you and not open the thread to respond.

To avoid confusion, I am closing this topic.
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