Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

HELP!! Dead in the water after trying malwarebytes, rkill, kaspersky


  • This topic is locked This topic is locked
2 replies to this topic

#1 Diane and Paul

Diane and Paul

  • Members
  • 1 posts
  • OFFLINE
  •  
  • Local time:04:28 AM

Posted 28 May 2011 - 11:33 PM

HI all,
I had the fake security center, webpages being redirected, rkill wouldn't work, couldn't update to pro version of malwarebytes anti-malware...so, I tried the following from the malwarehelp.org:
Fake Windows Security Center Removal (How to remove Fake Windows Security Center)
Proceed in following fashion:
■Boot in to Windows Safe Mode - ok, did this
■Install and scan with Kaspersky Virus Removal Tool. - ok, did this..it found a bunch of stuff, some it deleted, some if disinfected, some it said it would delete about reboot
■Install MalwareBytes’s Anti-Malware (mbam-setup.exe Direct download), Open and choose a full-scan. Once the scan is completed, click “Show results“, confirm that all instances of the rogue security software are check-marked and then click “Remove Selected” to delete them. If prompted, restart immediately to complete the removal process.
ok, did this, but i bought the pro version, and it wouldn't allow me to choose the protection button, got an error
■Turn System Restore off and on. - i turned system restore off, but then when i tried to turn it back on, it said i couldn't do this in safe mode....
■Restart in normal mode and repeat the above scans...i tried to restart in normal mode and safe mode...each time, the login screen would appear, but my mouse wouldn't work, so I couldn't even click on my name to log in...i don't know what to do

Please help!! thanks!!

BC AdBot (Login to Remove)

 


#2 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:09:28 AM

Posted 09 June 2011 - 05:36 PM

Hi,

Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.
  • Please subscribe to this topic, if you haven't already. Click the Watch This Topic button at the top on the right.

  • Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.

  • Please reply to this post so I know you are there.
The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.

Once I receive a reply then I will return with your first instructions.

Thanks :thumbup2:
Posted Image
m0le is a proud member of UNITE

#3 m0le

m0le

    Can U Dig It?


  • Malware Response Team
  • 34,527 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:London, UK
  • Local time:09:28 AM

Posted 13 June 2011 - 06:55 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
Posted Image
m0le is a proud member of UNITE




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users