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BSOD 0x000000FC after upgrading to XPSP3


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#1 mat58

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Posted 28 May 2011 - 10:30 PM

Hello. My problems started while I was trying to help a friend connect to his wireless router. He has a Dell Latitute D630 that only has a wireless adapter and no ethernet connection (there is a port on the laptop, but no device driver that I can find. He was running Windows XP/SP2 and had downloaded the update to SP3 but did not install it. He has a new router using WPA2 Personal security but his wireless would not connect. Doing some research I found that by upgrading to XP Service Pack 3 it would provide the compatibility to access the wireless router using that security protocol.

So I began the update. Everything worked fine until the reboot. Then I received a BSOD with error 0x000000FC. I attempted to reboot into SAFE mode and received 0X0000007E. Then I rebooted attempting to use the last good configuration and once again received the 0X000000FC. His PC is now unusable.

I would appreciate any help. Thank you.

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#2 dakiato

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Posted 29 May 2011 - 12:03 AM

http://support.microsoft.com/kb/950249/e - Use method 4.

#3 mat58

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Posted 09 June 2011 - 06:44 PM

Thank you! That took care of the problem. It got me back to where I was able to do some cleanup and then upgrade to SP3.




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