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NT AUTHORITY\SYSTEM shutdown


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#1 Virus Prone

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Posted 28 May 2011 - 09:33 PM

My computer keeps getting a popup that says, "System Shutdown This system is shutting down. Please save all work in progress and log off. Any unsaved changes will be lost. This shutdown was initiated by NT AUTHORITY\SYSTEM Message: Window must now restart because the Remote Procedure Call (RPC) service terminated unexpectedly."
It then counts down 60 seconds and restarts. When it restarts, I often get a black screen with the cursor still visible. I have to push the power button to completely shut it down and then turn it back on. I've pulled the internet cable out, and that hasn't helped. I type in "shutdown -a" and that helps until the screen pops up again. I tried putting the DDS program and DeFogger onto a flash drive and installing it on the computer, but it won't allow me to. I was able to run Ad-Aware, and that come up clean. I can't run my normal Anti-Virus (CA Internet Security Suite). The whole strip at the bottom of the screen with the start button is and the running programs are has disappeared, so I have to Control-Alt-Delete to get to the Task Manager to attempt to open anything. I'm trying desperately to open and backup (it's been about a month since I've done so) my QuickBooks and photos. Any suggestions on how to get my computer back to normal?!

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#2 Blade

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Posted 01 June 2011 - 08:36 PM

Hello.

Can you boot in Safe Mode?

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#3 Virus Prone

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Posted 01 June 2011 - 10:42 PM

Hi! When I press or tap F8 while starting the computer, it beeps and gives me a screeen that says my keyboard's not connected and on the bottom gives me options of F1:Boot, F9:Boot Menue and F10:Setup or Ctrl-S to Enter Configuration Menu. So, I guess it won't boot in safe mode?

#4 Virus Prone

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Posted 01 June 2011 - 10:43 PM

Nevermind my last comment--I got in Safe Mode!!

#5 Blade

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Posted 02 June 2011 - 07:52 PM

Fantastic, try this from safe mode.

Please download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4
  • Before we begin, you should disable any anti-malware software you have installed so it does not interfere with RKill running. This is because some anti-malware software mistakenly detects RKill as malicious. Please refer to this page if you are not sure how to disable your security software.
  • Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
  • A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
  • If nothing happens or if the tool does not run, please let me know in your next reply
***************************************************

Please download Malwarebytes Anti-Malware and save it to your desktop.
alternate download link

IMPORTANT!!! - when you save the file, rename it to something random, such as bubbles.exe This must be done before beginning the download!

MBAM may "make changes to your registry" as part of its disinfection routine. If using other security programs that detect registry changes (ie Spybot's Teatimer), they may interfere or alert you. Temporarily disable such programs or permit them to allow the changes.
  • Make sure you are connected to the Internet.
  • Double-click on mbam-setup.exe to install the application.
  • When the installation begins, follow the prompts and do not make any changes to default settings.
  • When installation has finished, make sure you leave both of these checked:
    • Update Malwarebytes' Anti-Malware
    • Launch Malwarebytes' Anti-Malware
  • Then click Finish.
MBAM will automatically start and you will be asked to update the program before performing a scan.
  • If an update is found, the program will automatically update itself. Press the OK button to close that box and continue.
  • If you encounter any problems while downloading the definition updates, manually download them from http://data.mbamupdates.com/tools/mbam-rules.exe'>here and just double-click on mbam-rules.exe to install.
On the Scanner tab:
  • Make sure the "Perform Quick Scan" option is selected.
  • Then click on the Scan button.
  • If asked to select the drives to scan, leave all the drives selected and click on the Start Scan button.
  • The scan will begin and "Scan in progress" will show at the top. It may take some time to complete so please be patient.
  • When the scan is finished, a message box will say "The scan completed successfully. Click 'Show Results' to display all objects found".
  • Click OK to close the message box and continue with the removal process.
Back at the main Scanner screen:
  • Click on the Show Results button to see a list of any malware that was found.
  • Make sure that everything is checked, and click Remove Selected.
  • When removal is completed, a log report will open in Notepad.
  • The log is automatically saved and can be viewed by clicking the Logs tab in MBAM.
  • Copy and paste the contents of that report in your next reply. Be sure to post the complete log to include the top portion which shows MBAM's database version and your operating system.
  • Exit MBAM when done.
Note: If MBAM encounters a file that is difficult to remove, you will be asked to reboot your computer so MBAM can proceed with the disinfection process. If asked to restart the computer, please do so immediately. Failure to reboot normally (not into safe mode) will prevent MBAM from removing all the malware.

~Blade


In your next reply, please include the following:
Malwarebytes Log

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#6 Virus Prone

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Posted 02 June 2011 - 09:17 PM

I put both of those programs onto a USB flash drive, and when I try opening it on my desktop, it says "Program too big to fit in memory" in a black screen and then nothing happens.

#7 Blade

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Posted 03 June 2011 - 04:40 AM

Start the computer in Safe Mode with Networking; you should be able to access the Internet and download them directly.

You can also try copying the files to the Desktop before executing them.

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#8 Virus Prone

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Posted 03 June 2011 - 10:39 AM

It's saying Internet Explorer cannot display the webpage when I try accessing the internet in Safe Mode with Networking and won't allow me to do a Network Diagnostics (and, yes, my cable's plugged in). I moved the files onto the desktop, but it gives me the same screen when I try opening them, saying "Program too big to fit in memory"

#9 Blade

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Posted 03 June 2011 - 07:52 PM

Hello.

Try this version of Rkill. iExplore.exe (The file is Rkill, despite its name). Be sure to copy it to the desktop before execution.

If you can get it to run, try mbam again. Otherwise let me know and we'll try something else.

~Blade

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#10 Virus Prone

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Posted 03 June 2011 - 11:13 PM

I copied it to the desktop and tried running it, but it still says Program too big to fit in memory.

#11 Blade

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Posted 04 June 2011 - 03:33 PM

Hello.

Unfortunately there's not much more we can do at this level. You'll need to submit a case for advanced analysis.

It appears that the issues on your system will require a more in-depth examination than can be performed in this forum. Please read the information in this guide, and follow all the steps beginning with step 6. After you have followed the steps in that guide, I would like you to start a new thread HERE and include a link to this thread.

If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.

It would be helpful if you post a note here once you have completed the steps in the guide and have started your topic in malware removal. Good luck and be patient. The MRT is very busy, so it could be several days (3-5 days is the average wait right now) before you receive a reply. But rest assured, help is on the way!

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#12 Virus Prone

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Posted 04 June 2011 - 08:34 PM

Thank you so much for all your help! I just posted in that forum.

#13 Blade

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Posted 05 June 2011 - 04:22 PM

Hello,

Now that you have posted a log here: http://www.bleepingcomputer.com/forums/topic401782.html you should NOT make further changes to your computer (install/uninstall programs, use special fix tools, delete files, edit the registry, etc) unless advised by a MRT Team member, nor should you ask for help elsewhere. Doing so can result in system changes which may not show in the log you already posted. Further, any modifications you make on your own may cause confusion for the helper assisting you and could complicate the malware removal process which would extend the time it takes to clean your computer.

From this point on the MRT Team should be the only members that you take advice from, until they have verified your log as clean.

Please be patient. It may take a while to get a response because the MRT Team members are EXTREMELY busy working logs posted before yours. They are volunteers who will help you out as soon as possible. Once you have made your post and are waiting, please DO NOT make another reply until it has been responded to by a member of the MRT Team. Generally the staff checks the forum for postings that have 0 replies as this makes it easier for them to identify those who have not been helped. If you post another response there will be 1 reply. A team member, looking for a new log to work may assume another MRT Team member is already assisting you and not open the thread to respond.

Please be patient. It may take several days to get a response but your log will be reviewed and answered as soon as possible. I advise checking your topic once a day for responses as the e-mail notification system is unreliable.

To avoid confusion, I am closing this topic. Good luck with your log.

~Blade
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