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PC crawling - will not allow restore


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#1 jrdenn

jrdenn

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Posted 28 May 2011 - 06:06 PM

The PC my Mom relies on is crawling all of the sudden and it loads pages extremely slow. Moreover, it will not allow her to create a system restore point, whenever she attempts to restore to an earlier date it just gives the current date. She is running Vista as her OS. I would love any help I could get!

If it helps:

Here is her HijackThis log file:

ogfile of Trend Micro HijackThis v2.0.2
Scan saved at 10:11:25 PM, on 2/1/2008
Platform: Windows Vista (WinNT 6.00.1904)
MSIE: Internet Explorer v7.00 (7.00.6000.16575)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\Dwm.exe
C:\Windows\RtHDVCpl.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Grisoft\AVG7\avgcc.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Internet Explorer\ieuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\Macromed\Flash\FlashUtil9d.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Windows\system32\SearchFilterHost.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Bar = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=EM&Loc=ENG_US&Sys=DTP&M=T3612
R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=EM&Loc=ENG_US&Sys=DTP&M=T3612
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.gateway.com/g/startpage.html?Ch=Retail&Br=EM&Loc=ENG_US&Sys=DTP&M=T3612
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.gateway.com/g/sidepanel.html?Ch=Retail&Br=EM&Loc=ENG_US&Sys=DTP&M=T3612
R0 - HKLM\Software\Microsoft\Internet Explorer\Search,CustomizeSearch =
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
O1 - Hosts: ::1 localhost
O2 - BHO: Adobe PDF Reader Link Helper - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelper.dll
O2 - BHO: RealPlayer Download and Record Plugin for Internet Explorer - {3049C3E9-B461-4BC5-8870-4C09146192CA} - C:\Program Files\Real\RealPlayer\rpbrowserrecordplugin.dll
O2 - BHO: SSVHelper Class - {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O2 - BHO: Browser Address Error Redirector - {CA6319C0-31B7-401E-A518-A07C3DB8F777} - c:\google\BAE.dll
O4 - HKLM\..\Run: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hide
O4 - HKLM\..\Run: [RtHDVCpl] RtHDVCpl.exe
O4 - HKLM\..\Run: [IgfxTray] C:\Windows\system32\igfxtray.exe
O4 - HKLM\..\Run: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
O4 - HKLM\..\Run: [Persistence] C:\Windows\system32\igfxpers.exe
O4 - HKLM\..\Run: [RemoteControl] "C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe"
O4 - HKLM\..\Run: [LanguageShortcut] "C:\Program Files\CyberLink\PowerDVD\Language\Language.exe"
O4 - HKLM\..\Run: [NapsterShell] C:\Program Files\Napster\napster.exe /systray
O4 - HKLM\..\Run: [BigFix] c:\program files\Bigfix\bigfix.exe /atstartup
O4 - HKLM\..\Run: [AVG7_CC] C:\PROGRA~1\Grisoft\AVG7\avgcc.exe /STARTUP
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\QTTask.exe" -atboottime
O4 - HKLM\..\Run: [TkBellExe] "C:\Program Files\Common Files\Real\Update_OB\realsched.exe" -osboot
O4 - HKLM\..\Run: [NeroFilterCheck] C:\Program Files\Common Files\Nero\Lib\NeroCheck.exe
O4 - HKLM\..\Run: [NBKeyScan] "C:\Program Files\Nero\Nero8\Nero BackItUp\NBKeyScan.exe"
O4 - HKCU\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter
O4 - HKCU\..\Run: [AdobeUpdater] C:\Program Files\Common Files\Adobe\Updater5\AdobeUpdater.exe
O4 - HKCU\..\Run: [IndxStoreSvr_{79662E04-7C6C-4d9f-84C7-88D8A56B10AA}] "C:\Program Files\Common Files\Nero\Lib\NMIndexStoreSvr.exe" ASO-616B5711-6DAE-4795-A05F-39A1E5104020
O4 - HKCU\..\Run: [WMPNSCFG] C:\Program Files\Windows Media Player\WMPNSCFG.exe
O4 - HKUS\S-1-5-19\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [WindowsWelcomeCenter] rundll32.exe oobefldr.dll,ShowWelcomeCenter (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-19\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'LOCAL SERVICE')
O4 - HKUS\S-1-5-20\..\Run: [Sidebar] %ProgramFiles%\Windows Sidebar\Sidebar.exe /detectMem (User 'NETWORK SERVICE')
O4 - HKUS\S-1-5-18\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'SYSTEM')
O4 - HKUS\.DEFAULT\..\Run: [AVG7_Run] C:\PROGRA~1\Grisoft\AVG7\avgw.exe /RUNONCE (User 'Default user')
O4 - Global Startup: BigFix.lnk = C:\Program Files\BigFix\bigfix.exe
O4 - Global Startup: hpoddt01.exe.lnk = ?
O4 - Global Startup: Kodak EasyShare software.lnk = C:\Program Files\Kodak\Kodak EasyShare software\bin\EasyShare.exe
O4 - Global Startup: Kodak software updater.lnk = C:\Program Files\Kodak\KODAK Software Updater\7288971\Program\Kodak Software Updater.exe
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office12\EXCEL.EXE/3000
O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\Program Files\Java\jre1.6.0\bin\ssv.dll
O9 - Extra button: Send to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra 'Tools' menuitem: S&end to OneNote - {2670000A-7350-4f3c-8081-5663EE0C6C49} - C:\PROGRA~1\MICROS~2\Office12\ONBttnIE.dll
O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~2\Office12\REFIEBAR.DLL
O9 - Extra button: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
O9 - Extra 'Tools' menuitem: PartyPoker.com - {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1} - C:\Programs\PartyGaming\PartyPoker\RunApp.exe (file missing)
O13 - Gopher Prefix:
O16 - DPF: {D27CDB6E-AE6D-11CF-96B8-444553540000} (Shockwave Flash Object) - http://fpdownload2.macromedia.com/get/shockwave/cabs/flash/swflash.cab
O20 - Winlogon Notify: avgwlntf - C:\Windows\SYSTEM32\avgwlntf.dll
O23 - Service: Apple Mobile Device - Apple, Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: AVG7 Alert Manager Server (Avg7Alrt) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgamsvr.exe
O23 - Service: AVG7 Update Service (Avg7UpdSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgupsvc.exe
O23 - Service: AVG7 Resident Shield Service (AvgCoreSvc) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgrssvc.exe
O23 - Service: AVG E-mail Scanner (AVGEMS) - GRISOFT, s.r.o. - C:\PROGRA~1\Grisoft\AVG7\avgemc.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Nero BackItUp Scheduler 3 - Nero AG - C:\Program Files\Nero\Nero8\Nero BackItUp\NBService.exe
O23 - Service: NMIndexingService - Nero AG - C:\Program Files\Common Files\Nero\Lib\NMIndexingService.exe
O23 - Service: Cyberlink RichVideo Service(CRVS) (RichVideo) - Unknown owner - C:\Program Files\CyberLink\Shared Files\RichVideo.exe
O23 - Service: XAudioService - Conexant Systems, Inc. - C:\Windows\system32\DRIVERS\xaudio.exe

Malwarebytes log:

Malwarebytes' Anti-Malware 1.50.1.1100
www.malwarebytes.org

Database version: 6668

Windows 6.0.6000
Internet Explorer 7.0.6000.17037

5/24/2011 8:11:45 PM
mbam-log-2011-05-24 (20-11-45).txt

Scan type: Quick scan
Objects scanned: 164245
Time elapsed: 7 minute(s), 17 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 32
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 3
Files Infected: 10

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
HKEY_CLASSES_ROOT\AppID\{4A40E8FC-C7E4-4F57-9FA4-85DD77402897} (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{1F158A1E-A687-4a11-9679-B3AC64B86A1C} (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\TypeLib\{FBB40FDF-B715-4342-AB82-244ECC66E979} (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Interface\{067C6A37-72EA-4437-863A-5BE20C246F3C} (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1F158A1E-A687-4A11-9679-B3AC64B86A1C} (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{1F158A1E-A687-4A11-9679-B3AC64B86A1C} (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{E313F5DC-CFE7-4568-84A4-C76653547571} (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\SeekmoAX.UserProfiles.1 (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\SeekmoAX.UserProfiles (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\PreApproved\{E313F5DC-CFE7-4568-84A4-C76653547571} (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1A26F07F-0D60-4835-91CF-1E1766A0EC56} (Trojan.Agent) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{1E5B2693-D348-4CA7-8364-4F5E51BF9C6D} (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{6FD31ED6-7C94-4BBC-8E95-F927F4D3A949} (Adware.180Solutions) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{B64F4A7C-97C9-11DA-8BDE-F66BAD1E3F3A} (Rogue.WinAntiVirus) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Windows\CurrentVersion\Ext\Stats\{E596DF5F-4239-4D40-8367-EBADF0165917} (Rogue.Installer) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\HBMain.CommBand (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\HBMain.CommBand.1 (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\hbr.HbMain (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\hbr.HbMain.1 (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\HostIE.Bho (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\HostIE.Bho.1 (Adware.Zango) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Seekmo.DesktopFlash (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Seekmo.DesktopFlash.1 (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\SeekmoAX.ClientDetector (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\SeekmoAX.ClientDetector.1 (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\AppID\SeekmoSA_df.exe (Adware.Seekmo) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\CLSID\{645FF040-5081-101B-9F08-00AA002F954E}\Shell\Secure Delete (Rogue.SecurePCCleaner) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\Directory\Background\shellex\ContextMenuHandlers\secure_del (Rogue.SecurePCCleaner) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\SystemFileAssociations\Directory.Audio\shellex\ContextMenuHandlers\secure_del (Rogue.SecurePCCleaner) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\SystemFileAssociations\Directory.Image\shellex\ContextMenuHandlers\secure_del (Rogue.SecurePCCleaner) -> Quarantined and deleted successfully.
HKEY_CLASSES_ROOT\SystemFileAssociations\Directory.Video\shellex\ContextMenuHandlers\secure_del (Rogue.SecurePCCleaner) -> Quarantined and deleted successfully.
HKEY_CURRENT_USER\SOFTWARE\seekmosa (Adware.Seekmo) -> Quarantined and deleted successfully.

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
c:\programdata\SeekmoSA (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\Users\jenn\AppData\Roaming\Seekmo (Adware.Seekmo) -> Delete on reboot.
c:\programdata\microsoft\Windows\start menu\Programs\Seekmo (Adware.Seekmo) -> Quarantined and deleted successfully.

Files Infected:
c:\Users\jenn\AppData\Local\Temp\Low\h8srtca3e.tmp (Trojan.FakeAlert) -> Quarantined and deleted successfully.
c:\Windows\Temp\tmp0000003db4fd0a9082a73284 (Trojan.Dropper) -> Quarantined and deleted successfully.
c:\Users\jenn\downloads\Setup.exe (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\programdata\SeekmoSA\SeekmoSA.dat (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\programdata\SeekmoSA\seekmosaabout.mht (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\programdata\SeekmoSA\seekmosaau.dat (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\programdata\SeekmoSA\seekmosaeula.mht (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\programdata\SeekmoSA\seekmosa_kyf.dat (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\Programs\Seekmo\reset cursor.lnk (Adware.Seekmo) -> Quarantined and deleted successfully.
c:\programdata\microsoft\Windows\start menu\Programs\Seekmo\seekmo customer support center.lnk (Adware.Seekmo) -> Quarantined and deleted successfully.


Thanks!

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#2 snemelk

snemelk

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  • Malware Response Team
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  • Gender:Male
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Posted 07 June 2011 - 04:43 PM

Hi jrdenn, and welcome to Bleeping Computer.

Firstly,
  • Please launch Malwarebytes' Anti-Malware, click the Update tab, and then Check for Updates.
  • Then choose the Scanner tab and select "Perform Quick Scan", then click Scan.
  • The scan may take some time to finish,so please be patient.
  • When the scan is complete, click OK, then Show Results to view the results.
  • Make sure that everything is checked, and click Remove Selected.
  • When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.
  • The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  • Copy&Paste the entire report in your next reply.

Secondly,
Please follow our Preparation Guide For Use Before Using Malware Removal Tools and Requesting Help, and post the logs requested! Post just the DDS.txt and Attach.txt logs + Gmer logfile...
c18903e63196580f.gif
snemelk.hekko.pl - my site with a few computer security tips...
Silesia - that's where I live!

"If I had some duct tape, I could fix that." - MacGyver


#3 snemelk

snemelk

    inżynier


  • Malware Response Team
  • 1,468 posts
  • OFFLINE
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  • Gender:Male
  • Location:Poland
  • Local time:09:18 PM

Posted 20 June 2011 - 01:11 PM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.
c18903e63196580f.gif
snemelk.hekko.pl - my site with a few computer security tips...
Silesia - that's where I live!

"If I had some duct tape, I could fix that." - MacGyver





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