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lap top boots with half blue and half white screen


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#1 broncoblue

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Posted 28 May 2011 - 10:36 AM

Hi , my bro in law has an advent laptop,a few weeks ago he had blue screen of death on (it came on after about ten mins) apperently he forced a shut down and it worked for ten mins then same again(he didnt save the messages on it.). He has since tried to turn it on and it wont safe boot and it then shows a half blue and another half white screen.
ideas
thanks

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#2 MrBruce1959

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Posted 29 May 2011 - 04:25 AM

Hello and welcome to Bleepingcomputer.

Is there a possibility you can post the model number of this computer?

Is the video card that you know of an add-on video card or is it on-board?

EDIT: Just looked again at your opening post after you posted the model number below, I didn't seem to notice that you typed laptop above, so my question above does not apply regarding on-board or add-on video card. :whistle:

The answers you provide to these questions will help us to be more of a help to you with our answers.

Thanks in advance.

Bruce.

Edited by MrBruce1959, 29 May 2011 - 07:01 AM.

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#3 broncoblue

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Posted 29 May 2011 - 05:27 AM

hello and thanks for replying.
its an advent 5401
model EEE-89
video card im presuming is on board he says he hasnt added anything,not looked inside its at his house.
shaun
ps just seen your sig so here ya go.. :thumbsup:

Edited by broncoblue, 29 May 2011 - 05:32 AM.


#4 MrBruce1959

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Posted 29 May 2011 - 07:09 AM

I edited post number 2 above regarding if it has on-board or add-on video card, I failed to notice you mentioned a laptop computer, not a desktop, therefore it can only be on-board video, sorry about that. :whistle:

Seems like your Brother is not the only one who has experienced this problem with this laptop, check this thread below.

http://www.avforums.com/forums/laptops-netbooks-tablets/1184342-advent-5401-laptop-screen-problem.html


http://www.nvidiadefect.com/advent-5401-nvidia-chip-defect-t727.html


Has your Brother tried downloading the latest drivers from Nvidia?

Bruce.
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#5 MrBruce1959

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Posted 29 May 2011 - 07:12 AM

He might also find other support options available from this forum board listed at this link below.

http://www.adventsupport.com/

Bruce.
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#6 broncoblue

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Posted 29 May 2011 - 07:31 AM

I edited post number 2 above regarding if it has on-board or add-on video card, I failed to notice you mentioned a laptop computer, not a desktop, therefore it can only be on-board video, sorry about that. :whistle:

Seems like your Brother is not the only one who has experienced this problem with this laptop, check this thread below.

http://www.avforums.com/forums/laptops-netbooks-tablets/1184342-advent-5401-laptop-screen-problem.html


http://www.nvidiadefect.com/advent-5401-nvidia-chip-defect-t727.html


Has your Brother tried downloading the latest drivers from Nvidia?

Bruce.

hes not downloaded anything to be honest ,he cant get past the screen.I will look at the links thanks.

#7 broncoblue

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Posted 29 May 2011 - 08:10 AM

so it looks like nvidia problems(at a quick glance ,long glance when i get home),are these expensive and easy to sort ?

#8 MrBruce1959

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Posted 30 May 2011 - 06:56 PM

so it looks like nvidia problems(at a quick glance ,long glance when i get home),are these expensive and easy to sort ?

Some computers that were sold with faulty Nvidia video cards (mostly laptop computers) were supported by their manufacturers for a free video chip replacement.

You may want to look into the possibility that you are still eligible for this free repair.

It was mostly laptop computers that came with built in Nvidia video processors, it was found that a production run consisted of some faulty graphics chips.

Bruce.
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#9 broncoblue

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Posted 04 June 2011 - 05:16 AM

well update..
got it booting up again and he can save his family pics but it keeps showing nvidia problem message ,he isnt going to spend on it has he got a new one through work .thanks for helping preciate it. :thumbsup:

#10 MrBruce1959

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Posted 04 June 2011 - 11:24 AM

Thank you for the update.

That laptop may still be eligible for a free video processor chip replacement if anyone is interested in submitting it for such.

I am NOT saying it is still a valid possibility, but for a while there, most laptop manufacturers posted on their web sites that various laptops were sold with defective Nvidia brand video processor chips and that the free replacement of such as possible.

Bruce.
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