Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

HP Printer Problem


  • Please log in to reply
10 replies to this topic

#1 bluelurker

bluelurker

  • Members
  • 75 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:08:20 AM

Posted 28 May 2011 - 06:53 AM

I recently upgrade the drivers for my printer from the HP website, after the upgrade there was a problem installing the drivers. The installation stops at and the follow messages pop up.
Posted Image
Posted Image

I contacted HP and there response was, and I quote



Hello Andrew,

Thank you for contacting HP Customer Care.

Andrew, we regret to inform you that our database indicates that your unit is out of Warranty. HP Consumer products generally contain 12 months support as part of the product.

We would like to direct you to the HP support Web-site as the primary source of information to assist you in answering your question. This dynamic website has free and easy access to support content, HP forums, driver updates and problem solving documents and is continually updated with answers to our customers most frequently asked questions.


There was no information on there site and when I spoke to them on the phone, cost of $40 they were of no help because the printer is no longer supported.

I understand that the printer is old but it works perfectly for my needs,
Any help would be very appreciated.

Thanks in advance, I will monitor responses but please remember the time difference as I am in Australia so my response may be a little lagging.

(Moderator edit: added Topic Description. jgw)

Edited by jgweed, 28 May 2011 - 08:36 AM.


BC AdBot (Login to Remove)

 


#2 petewills

petewills

  • Members
  • 1,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Birmingham, UK
  • Local time:02:20 PM

Posted 28 May 2011 - 08:15 AM

What's your OS and HP Model.

What additional features were you expecting from a driver update and do you really need them.

If you rollback the drivers, will the printer work.

Runtime errors can be caused by so many things; you may even have a corrupt download.

Try downloading the drivers / driver update program, again.

#3 bluelurker

bluelurker
  • Topic Starter

  • Members
  • 75 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:08:20 AM

Posted 28 May 2011 - 08:53 AM

Windows XP home
HP PSC 1410 all in one
Tried the roll back still have the same problem
The download worked on on my lap top so I am presuming it is ok
I also tried the original drives of the disk that came with the printer with the same resultant fault.
The update was automatic from the HP web Site. (Update available pop up screen)

#4 petewills

petewills

  • Members
  • 1,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Birmingham, UK
  • Local time:02:20 PM

Posted 28 May 2011 - 09:08 AM

Did you uninstall the printer drivers, either through Add / Remove, if shown there, or in Device Manager.
Should pick up the XP drivers on a reboot, at least.

#5 bluelurker

bluelurker
  • Topic Starter

  • Members
  • 75 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:08:20 AM

Posted 28 May 2011 - 12:18 PM

Yes I have tried that twice, every time it goes to install the drives on re-boot I get the same errors

#6 petewills

petewills

  • Members
  • 1,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Birmingham, UK
  • Local time:02:20 PM

Posted 28 May 2011 - 01:55 PM

I don't know your printer; do you know how to do a factory reset, basically turn off, pull out cord from printer, put it back in and turn on; fancy name for the obvious. Any difference. If not proceed thus:

Disconnect USB cable.
Uninstall all/any software relating to HP (if this is the only HP device) and the drivers in Device Manager;
reinstall the HP software, as per your manual. You generally have to plug the printer in at a later stage,
not before you install the software.

Otherwise, if you have not already been here, have a browse through.

HP Customer care

http://h10025.www1.hp.com/ewfrf/wc/product?product=458978&lc=en&cc=us&dlc=en&lang=en&cc=us

Don't know what else to suggest.

#7 bluelurker

bluelurker
  • Topic Starter

  • Members
  • 75 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:08:20 AM

Posted 29 May 2011 - 01:29 AM

Uninstall all/any software relating to HP (if this is the only HP device) and the drivers in Device Manager;

I am unsure of how to uninstall from the device manager?

Any tips would be a great help

#8 booterbotter

booterbotter

  • Members
  • 299 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Pearl of the Orient
  • Local time:09:20 PM

Posted 29 May 2011 - 01:43 AM

Hi bluelurker,

When the printer is on and connected you will find the printer in the device manager.
Under universal serial bus controllers, expand it and look for usb printing support or it might also be unknown device sometimes. If it is not appearing, look under other devices. Turn off your printer and see if that IS your printer, if it is, then you can uninstall/remove it.


edit:
After you've done so, uninstall it from the add/remove programs then turn off or disconnect your printer from the computer.
Install the original driver that came with your printer.
If it still fails, let us know.

Edited by booterbotter , 29 May 2011 - 01:48 AM.

Patience is a true virtue. Never give up, never surrender.
BleepingComputer.com Message Board Rules


#9 petewills

petewills

  • Members
  • 1,377 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Birmingham, UK
  • Local time:02:20 PM

Posted 29 May 2011 - 06:03 AM

My post #6 could have been clearer.

Generally (HP) software for the printer comes out of Add / Remove; printer and printer drivers from Device Manager.

You should follow your Manual for removal of the software; if you do not have one, you can find one
from the link for HP Customer Care in post #6.

As an alternative, there should be an uninstall program in the setup program on your original HP disk.
I wouldn't know if it removes everything, so you would still have to check Device Manager afterwards (for the printer and drivers), if you go that route.

I have an ancient HP Parallel printer, so cannot comment on the info re USB in previous post.

#10 bluelurker

bluelurker
  • Topic Starter

  • Members
  • 75 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:Australia
  • Local time:08:20 AM

Posted 30 May 2011 - 05:42 PM

Ok sorry for the delay.
I have installed ever HP program I can find.
I went to the device manager and there were no printers installed
I unpluggged and removed the cables from the printer to the computor
Shut the PC down
Re-started the system and did the find new hard ware and set up thing
and yep you guessed it
still have the same problem
Would it help if I changed the printer port?

#11 Eyesee

Eyesee

    Bleepin Teck Shop


  • BC Advisor
  • 3,541 posts
  • OFFLINE
  •  
  • Gender:Male
  • Location:In the middle of Kansas
  • Local time:08:20 AM

Posted 30 May 2011 - 06:03 PM

You skipped a step I think. See #8 above.
"Re-started the system and did the find new hard ware and set up thing"
It cant do that if the printer is not plugged into the computer.
Sounds to me like it was connected.

HP printer drivers are typically easy to install. They just take time.
Make sure everything related to your HP printer is gone from add/remove programs.
Disconnect the USB cable from either the back of the printer or computer (whichever is easier).
Run the cd that came with the printer.
If it has an uninstall option run that first. If not just reinstall it.
DO NOT plug it in until prompted to do so.

That should be all you need to do.
In the beginning there was the command line.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users