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BSOD Problem, - Very regular.


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3 replies to this topic

#1 deadlysins

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Posted 28 May 2011 - 05:19 AM

Recently, I've been having a lot of problems on my laptop with BSOD's.

They would usually occur whilst I was playing a high intensity game, but after a friend got me to update my BIOS and all of my drivers, they seemed to stop occuring, and I thought I was in the clear.

(My friend is good with computers, I'm.... not. So I trusted his advise, maybe it wasn't a useful suggestion of his though? :P )

Anyway, Recently, when powering my computer up, after leaving it on sleep/hibernate, I got an instant BSOD..

The BCCODE was 9088, I believe.
But, Like an idiot, I've recently closed the window with the information about it... Sorry.

Anyway, Any help at all would be greatly appreciated, because it ceertainly isn't fun- Bluescreening.

Thanks in advance.

Edited by deadlysins, 28 May 2011 - 05:20 AM.

I'm Not Too Good At Advise, May I Offer You A Sarcastic Comment? (:

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#2 Allan

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Posted 28 May 2011 - 07:29 AM

ownload BlueScreenView:
http://www.nirsoft.net/utils/blue_screen_view.html
unzip downloaded file and double click on BlueScreenView.exe to run the program.
when scanning is done, go to EDIT - Select All
Go to FILE - SAVE Selected Items, and save the report as BSOD.txt
Open BSOD.txt in Notepad, copy all of the content, and paste it into your next reply

#3 deadlysins

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Posted 02 June 2011 - 04:57 AM

Hey, Thanks for your reply.
Here is the information you asked for:


==================================================
Dump File : 060211-65114-01.dmp
Crash Time : 02/06/2011 10:51:45
Bug Check String : UNEXPECTED_KERNEL_MODE_TRAP
Bug Check Code : 0x0000007f
Parameter 1 : 0x00000000
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : atikmdag.sys
Caused By Address : atikmdag.sys+87fae
File Description : ATI Radeon Kernel Mode Driver
Product Name : ATI Radeon Family
Company : ATI Technologies Inc.
File Version : 8.01.01.1152
Processor : 32-bit
Crash Address : ntkrnlpa.exe+4427b
Stack Address 1 : atikmdag.sys+87fae
Stack Address 2 : atikmdag.sys+87464
Stack Address 3 : atikmdag.sys+64df7
Computer Name :
Full Path : C:\Windows\Minidump\060211-65114-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 146,008
==================================================


==================================================
Dump File : 052811-68780-01.dmp
Crash Time : 28/05/2011 10:59:44
Bug Check String :
Bug Check Code : 0x00009088
Parameter 1 : 0xb3c73b74
Parameter 2 : 0xb3c73b78
Parameter 3 : 0xb3c73b6c
Parameter 4 : 0xb3c73b70
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+3d854
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 8.9.0.1023
Processor : 32-bit
Crash Address : ntkrnlpa.exe+dce3c
Stack Address 1 : iaStor.sys+3d854
Stack Address 2 : iaStor.sys+41900
Stack Address 3 : iaStor.sys+41c82
Computer Name :
Full Path : C:\Windows\Minidump\052811-68780-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7600
Dump File Size : 146,008
==================================================

Hope this helps, thanks again for the help.
I'm Not Too Good At Advise, May I Offer You A Sarcastic Comment? (:

#4 Allan

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Posted 02 June 2011 - 07:07 AM

That's not the info you needed to post from the log. It shows one error from February (involving your ati video card driver) and one undefined from May 28th involving the iastor.sys (which sometimes means malware is involved). Please follow the instructions in my post above to post the correct text. In the meanwhile you can do a couple of things:

1) Go to the ATI website and download and install the latest driver for your video card (DO NOT get the driver from Windows Update)
2) Run full system scans with BOTH your anti virus app and with MalwareBytes




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