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Gateway desktop computer will power down during boot process


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#1 Hunsaker

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Posted 27 May 2011 - 12:30 PM

Hello -

I'm helping a friend fix his desktop computer but we are unable to boot into Windows. During the boot process, it will power down. Sometimes it gets to the "Starting Windows" message (Windows 7 Enterprise) but then the computer will promptly turn off. No errors, no beeps from the mother board. Here's what I've tried and I'm out of ideas:

During the boot process, I've tried Safe Mode and Last Good Known Configuration but both result in the same outcome... the computer will power down during boot.

I've removed the hard drive and installed a brand new hard drive. When I try to boot to the Windows 7 CD, I get the "Loading Windows Files" message and then the computer will power off at some point during the loading process.

What else can I try? I can't even boot into Windows to see what the heck is going on.

Thanks in advance!

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#2 Eyesee

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Posted 27 May 2011 - 12:34 PM

Whats the model number of the system?
Sounds like it might be the power supply.
In the beginning there was the command line.

#3 Hunsaker

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Posted 29 May 2011 - 03:49 PM

Truly sorry for the late response. The model number is GT5618E. I've found about 10 articles on the web describing the exact same problem. Some have said the motherboard/cpu is bad, and others have sad to replace the power supply. Any recommendations?

#4 Hunsaker

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Posted 12 June 2011 - 05:20 PM

I just wanted to add an update as I've tried many things and about to give up.

I replaced the power supply, RAM, and hard drive with no luck. I tried switching out each of the items one at a time to isolate the problem. I found several people with the exact problem on the exact same model. Only one person figured out the problem and it was a bad USB port. So I removed the connection to the external USB ports but that didn't help. There are a few USB ports connected directly to the motherboard so I can't do much about those... except disable them through the BIOS (which I did).

I've pretty much given up. Any other ideas or suggestions?

Thanks again for the help!

Mike




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