Jump to content


 


Register a free account to unlock additional features at BleepingComputer.com
Welcome to BleepingComputer, a free community where people like yourself come together to discuss and learn how to use their computers. Using the site is easy and fun. As a guest, you can browse and view the various discussions in the forums, but can not create a new topic or reply to an existing one unless you are logged in. Other benefits of registering an account are subscribing to topics and forums, creating a blog, and having no ads shown anywhere on the site.


Click here to Register a free account now! or read our Welcome Guide to learn how to use this site.

Photo

Windows 7 Enterprise Welcome Screen Freeze


  • This topic is locked This topic is locked
2 replies to this topic

#1 monkey_tonic

monkey_tonic

  • Members
  • 7 posts
  • OFFLINE
  •  
  • Gender:Male
  • Local time:05:46 AM

Posted 26 May 2011 - 07:36 PM

Sweet merciful Odin make it stop!

Many months ago I installed a copy of Windows 7 Enterprise x32 and was trouble free for a short while.

The Problem: Seemingly at random from a cold boot, the system will freeze while entering my password at the Windows welcome screen. A press of the reset button returns to a normal bios post followed by the boot screen offering the option to boot into various modes include normal startup. Often, only one reset is required. Other instances require two or three resets.

I've attempted a number of fixes. I've removed AVG anti-virus to no affect. With AVG installed, I've tried all combinations of startup items being turned on and off. I've dabbled with the notion that somehow keyboard/mouse input during the windows splash/startup screens may affect it, to no avail. I've updated drivers and, yes, reinstalled Windows 7 enterprise, but the problems persists. I've also ran both CHDSK and "scf /scannow" without any reported errors.

I'm not sure if malware would be involved, but my level of desperation and exacerbation is at frightening levels.

Last, I'm sure the log files will reveal all my misdoings in attempting to undo this plus any online malfeasance. All admonishment welcome.

Please, pretty please, I just want to know what is wrong with this box.

DDS (Ver_2011-05-26.01) - NTFS_x86
Internet Explorer: 8.0.7601.17514 BrowserJavaVersion: 1.6.0_24
Run by Gary at 20:04:35 on 2011-05-26
Microsoft Windows 7 Enterprise 6.1.7601.1.1252.1.1033.18.2046.1079 [GMT -4:00]
.
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\ngvpnmgr.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\NVIDIA Corporation\Display\NvXDSync.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\system32\PnkBstrA.exe
C:\Program Files\NVIDIA Corporation\3D Vision\nvSCPAPISvr.exe
C:\Windows\system32\svchost.exe -k imgsvc
D:\Spybot - Search & Destroy\SDWinSec.exe
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskhost.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\System32\svchost.exe -k LocalServicePeerNet
C:\Windows\Explorer.exe
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\conhost.exe
C:\Windows\system32\wbem\wmiprvse.exe
.
============== Pseudo HJT Report ===============
.
BHO: {3CA2F312-6F6E-4B53-A66E-4E65E497C8C0} - No File
BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - d:\spybot - search & destroy\SDHelper.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - d:\micros~2\office14\GROOVEEX.DLL
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - d:\micros~2\office14\URLREDIR.DLL
BHO: Foxit Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: Foxit Toolbar: {d4027c7f-154a-4066-a1ad-4243d8127440} - c:\program files\ask.com\GenericAskToolbar.dll
{555d4d79-4bd2-4094-a395-cfc534424a05}
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - d:\micros~2\office14\EXCEL.EXE/3000
IE: Se&nd to OneNote - d:\micros~2\office14\ONBttnIE.dll/105
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - d:\microsoft office\office14\ONBttnIE.dll
IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - d:\microsoft office\office14\ONBttnIELinkedNotes.dll
IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - d:\spybot - search & destroy\SDHelper.dll
DPF: {CAFEEFAC-0016-0000-0020-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_20-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
TCP: DhcpNameServer = 208.59.247.45 208.59.247.46
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - d:\micros~2\office14\GROOVEEX.DLL
mASetup: {44BBA840-CC51-11CF-AAFA-00AA00B6015C} - "%ProgramFiles%\Windows Mail\WinMail.exe" OCInstallUserConfigOE
.
================= FIREFOX ===================
.
FF - ProfilePath - c:\users\gary\appdata\roaming\mozilla\firefox\profiles\jt4fati8.default\
FF - prefs.js: browser.startup.homepage - hxxp://www.bbc.co.uk/news/
FF - plugin: c:\program files\google\update\1.3.21.53\npGoogleUpdate3.dll
FF - plugin: c:\program files\java\jre6\bin\new_plugin\npdeployJava1.dll
FF - plugin: c:\program files\microsoft silverlight\4.0.60310.0\npctrlui.dll
FF - plugin: c:\program files\mozilla firefox\plugins\npdeployJava1.dll
FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dv.dll
FF - plugin: c:\program files\nvidia corporation\3d vision\npnv3dvstreaming.dll
FF - plugin: d:\micros~2\office14\NPAUTHZ.DLL
FF - plugin: d:\micros~2\office14\NPSPWRAP.DLL
FF - plugin: d:\quicktime\plugins\npqtplugin.dll
FF - plugin: d:\quicktime\plugins\npqtplugin2.dll
FF - plugin: d:\quicktime\plugins\npqtplugin3.dll
FF - plugin: d:\quicktime\plugins\npqtplugin4.dll
FF - plugin: d:\quicktime\plugins\npqtplugin5.dll
FF - plugin: d:\quicktime\plugins\npqtplugin6.dll
FF - plugin: d:\quicktime\plugins\npqtplugin7.dll
.
============= SERVICES / DRIVERS ===============
.
R2 NgVpnMgr;Aventail VPN Client;c:\windows\system32\ngvpnmgr.exe [2010-7-20 291496]
R2 SBSDWSCService;SBSD Security Center Service;d:\spybot - search & destroy\SDWinSec.exe [2010-9-28 1153368]
R2 Stereo Service;NVIDIA Stereoscopic 3D Driver Service;c:\program files\nvidia corporation\3d vision\nvSCPAPISvr.exe [2010-10-16 369256]
R3 NETGEARUHOST;NETGEAR Network USB Host Controller;c:\windows\system32\drivers\NETGEARUHOST.sys [2010-8-30 13824]
R3 NETGEARUHUB;NETGEAR Network USB Root Hub;c:\windows\system32\drivers\NETGEARUHUB.sys [2010-8-30 35840]
R3 NgLog;Aventail VPN Logging;c:\windows\system32\drivers\nglog.sys [2010-7-20 27160]
R3 NgVpn;Aventail VPN Adapter;c:\windows\system32\drivers\ngvpn.sys [2010-7-20 77336]
R3 NgWfp;Aventail VPN Callout;c:\windows\system32\drivers\ngwfp.sys [2010-7-20 25112]
R3 RTL8167;Realtek 8167 NT Driver;c:\windows\system32\drivers\Rt86win7.sys [2009-3-1 139776]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2011-3-27 136176]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2011-3-27 136176]
S3 Microsoft SharePoint Workspace Audit Service;Microsoft SharePoint Workspace Audit Service;d:\microsoft office\office14\GROOVE.EXE [2010-3-25 30969208]
S3 NgFilter;Aventail VPN Filter;c:\windows\system32\drivers\ngfilter.sys [2010-7-20 23064]
S3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
S3 RdpVideoMiniport;Remote Desktop Video Miniport Driver;c:\windows\system32\drivers\rdpvideominiport.sys [2011-5-22 15872]
S3 StorSvc;Storage Service;c:\windows\system32\svchost.exe -k LocalSystemNetworkRestricted [2009-7-13 20992]
S3 TsUsbFlt;TsUsbFlt;c:\windows\system32\drivers\TsUsbFlt.sys [2011-5-22 52224]
S3 WatAdminSvc;Windows Activation Technologies Service;c:\windows\system32\wat\WatAdminSvc.exe [2010-8-28 1343400]
.
=============== Created Last 30 ================
.
2011-05-26 23:51:32 -------- d-sh--w- C:\$RECYCLE.BIN
2011-05-26 23:46:31 98816 ----a-w- c:\windows\sed.exe
2011-05-26 23:46:31 89088 ----a-w- c:\windows\MBR.exe
2011-05-26 23:46:31 256512 ----a-w- c:\windows\PEV.exe
2011-05-26 23:46:31 161792 ----a-w- c:\windows\SWREG.exe
2011-05-25 13:53:32 27008 ----a-w- c:\windows\system32\drivers\Diskdump.sys
2011-05-24 15:20:32 135282 ----a-w- C:\cc_20110524_112021.reg
2011-05-24 15:16:57 -------- d-----w- c:\program files\CCleaner
2011-05-22 20:27:55 -------- d-----w- c:\windows\system32\SPReview
2011-05-22 18:52:47 -------- d-----w- c:\windows\system32\EventProviders
2011-05-22 18:48:59 856576 ----a-w- c:\windows\system32\FirewallControlPanel.dll
2011-05-22 18:39:04 219136 ----a-w- c:\windows\system32\d3d10_1core.dll
2011-05-22 18:39:04 161792 ----a-w- c:\windows\system32\d3d10_1.dll
2011-05-19 05:00:33 123904 ----a-w- c:\windows\system32\poqexec.exe
2011-05-13 20:09:43 -------- d-----w- c:\users\gary\appdata\roaming\The Creative Assembly
2011-05-11 19:34:34 75776 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2011-05-11 19:34:34 5888 ----a-w- c:\windows\system32\drivers\usbd.sys
2011-05-11 19:34:34 43008 ----a-w- c:\windows\system32\drivers\usbehci.sys
2011-05-11 19:34:34 284672 ----a-w- c:\windows\system32\drivers\usbport.sys
2011-05-11 19:34:34 258560 ----a-w- c:\windows\system32\drivers\usbhub.sys
2011-05-11 19:34:34 24064 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2011-05-11 19:34:34 20480 ----a-w- c:\windows\system32\drivers\usbohci.sys
2011-05-11 19:34:32 3967872 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-05-11 19:34:32 3912576 ----a-w- c:\windows\system32\ntoskrnl.exe
2011-04-29 00:36:07 -------- d-----w- c:\users\gary\appdata\roaming\Softplicity
2011-04-29 00:36:04 -------- d-----w- c:\program files\DB Elephant
2011-04-29 00:33:26 -------- d-----w- c:\program files\ABC Amber SQLite Converter
2011-04-28 03:12:49 140024 ----a-w- c:\windows\system32\drivers\PnkBstrK.sys
2011-04-28 03:12:31 280768 ----a-w- c:\windows\system32\PnkBstrB.exe
2011-04-28 03:12:30 75136 ----a-w- c:\windows\system32\PnkBstrA.exe
.
==================== Find3M ====================
.
2011-05-22 20:31:59 152576 ----a-w- c:\windows\system32\msclmd.dll
2011-05-13 04:51:09 280768 ----a-w- c:\windows\system32\PnkBstrB.xtr
2011-05-13 04:34:22 280768 ----a-w- c:\windows\system32\PnkBstrB.ex0
2011-04-28 03:12:49 138056 ----a-w- c:\users\gary\appdata\roaming\PnkBstrK.sys
2011-03-12 11:23:45 870912 ----a-w- c:\windows\system32\XpsPrint.dll
2011-03-11 05:39:05 148864 ----a-w- c:\windows\system32\drivers\storport.sys
2011-03-11 05:39:00 143744 ----a-w- c:\windows\system32\drivers\nvstor.sys
2011-03-11 05:39:00 1211264 ----a-w- c:\windows\system32\drivers\ntfs.sys
2011-03-11 05:39:00 117120 ----a-w- c:\windows\system32\drivers\nvraid.sys
2011-03-11 05:38:51 332160 ----a-w- c:\windows\system32\drivers\iaStorV.sys
2011-03-11 05:38:37 80256 ----a-w- c:\windows\system32\drivers\amdsata.sys
2011-03-11 05:38:37 22400 ----a-w- c:\windows\system32\drivers\amdxata.sys
2011-03-11 05:33:59 1164288 ----a-w- c:\windows\system32\mfc42u.dll
2011-03-11 05:33:59 1137664 ----a-w- c:\windows\system32\mfc42.dll
2011-03-11 05:33:09 1699328 ----a-w- c:\windows\system32\esent.dll
2011-03-11 05:31:07 74240 ----a-w- c:\windows\system32\fsutil.exe
2011-03-08 05:28:29 741376 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-07 05:33:13 981504 ----a-w- c:\windows\system32\wininet.dll
2011-03-07 03:52:25 1638912 ----a-w- c:\windows\system32\mshtml.tlb
2011-03-03 05:38:01 132608 ----a-w- c:\windows\system32\dnsrslvr.dll
2011-03-03 05:36:16 28672 ----a-w- c:\windows\system32\dnscacheugc.exe
2011-03-03 03:42:34 2333184 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 20:04:45.80 ===============

Attached Files


Edited by monkey_tonic, 26 May 2011 - 08:08 PM.


BC AdBot (Login to Remove)

 


#2 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,958 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:05:46 AM

Posted 07 June 2011 - 06:39 PM

Hello and welcome to Bleeping Computer

We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.

Please take note:

  • If you have since resolved the original problem you were having, we would appreciate you letting us know.
  • If you are unable to create a log because your computer cannot start up successfully please provide detailed information about your installed Windows Operating System including the Version, Edition and if it is a 32bit or a 64bit system.
    • If you are unsure about any of these characteristics just post what you can and we will guide you.
  • Please tell us if you have your original Windows CD/DVD available.
  • If you are unable to perform the steps we have recommended please try one more time and if unsuccessful alert us of such and we will design an alternate means of obtaining the necessary information.
  • If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.
  • Upon completing the steps below another staff member will review your topic an do their best to resolve your issues.
  • If you have already posted a DDS log, please do so again, as your situation may have changed.
  • Use the 'Add Reply' and add the new log to this thread.

We need to see some information about what is happening in your machine. Please perform the following scan again:

  • Download DDS by sUBs from one of the following links if you no longer have it available. Save it to your desktop.
  • Double click on the DDS icon, allow it to run.
  • A small box will open, with an explanation about the tool. No input is needed, the scan is running.
  • Notepad will open with the results.
  • Follow the instructions that pop up for posting the results.
  • Close the program window, and delete the program from your desktop.
Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet.

Information on A/V control HERE


We also need a new log from the GMER anti-rootkit Scanner.

Please note that if you are running a 64-bit version of Windows you will not be able to run GMER and you may skip this step.

Please first disable any CD emulation programs using the steps found in this topic:

Why we request you disable CD Emulation when receiving Malware Removal Advice

Then create another GMER log and post it as an attachment to the reply where you post your new DDS log. Instructions on how to properly create a GMER log can be found here:

How to create a GMER log


Thanks and again sorry for the delay.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript

#3 Orange Blossom

Orange Blossom

    OBleepin Investigator


  • Moderator
  • 36,958 posts
  • OFFLINE
  •  
  • Gender:Not Telling
  • Location:Bloomington, IN
  • Local time:05:46 AM

Posted 18 June 2011 - 10:41 PM

Due to the lack of feedback, this Topic is now closed.

In case you still have problems, please start a new topic.
Help us help you. If HelpBot replies, you MUST follow step 1 in its reply so we know you need help.

Orange Blossom

An ounce of prevention is worth a pound of cure

SpywareBlaster, WinPatrol Plus, ESET Smart Security, Malwarebytes' Anti-Malware, NoScript Firefox ext., Norton noscript




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users