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WIndows Vista Shuts Down Randomly


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11 replies to this topic

#1 flyerfred

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Posted 26 May 2011 - 03:39 PM

Good afternoon. My Windows Vista Home Premium SP2 has started shutting down at random. I've checked power settings and all are set to hibernate but it does a full shutdown for no apparent reason. There is no obvious error listed in any logs. Any idea what could be causing this?



Thanks for any help.

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#2 wmadavis

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Posted 29 May 2011 - 03:11 PM

What do you mean by "full shutdown?" I recently had a problem with my Vista computer just turning off, like someone pulled a plug on it. No rhyme or reason to it. Sometimes it would boot up, sometimes I could repair windows, sometimes it would do it when I was trying to boot off a Linux disk. Here's text of an email I sent to a friend about it:

"My computer troubles returned. It would just turn itself off. And then it would turn itself off early in the bootup process. I was able to get online with a Linux install disk and get a fresh copy of an AVG rescue disk, thinking it might be a root kit virus. I managed to get Windows going long enough to burn AVG disk, but upon boot up the computer would just turn itself off, even though it is Linux-based. I thought I was going to go up to Microcenter and get a new computer, but first I disconnected both drives and had no trouble booting up on the Linux disk. It was stable while I looked at Microcenter ads. Then I connected the C drive to different connections and went through Windows repair again. So far, so good. Luckily I had a new hard drive that I'd ordered but never used, and I cloned the old drive to the new one. It took hours, but the computer never shut down and the new hard drive seems to boot up fine. I reconnected the second drive, and it's all been running like a dream for several hours. Fingers crossed. My working theory is that there was a defect in the hard disk, and the computer was turning itself off to prevent data from being overwritten, even if you were booting from a Linux disk. It doesn't make complete sense, but we'll see."

I'm no expert. That is obvious. But maybe there's something there helpful to you.

#3 Broni

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Posted 29 May 2011 - 05:49 PM

Download BlueScreenView (in Zip file)
No installation required.
Unzip downloaded file and double click on BlueScreenView.exe file to run the program.
When scanning is done, go Edit>Select All.
Go File>Save Selected Items, and save the report as BSOD.txt.
Open BSOD.txt in Notepad, copy all content, and paste it into your next reply.

=======================================================================

Please download VEW and save it to your Desktop: http://images.malwareremoval.com/vino/VEW.exe

Double-click VEW.exe then under Select log to query, select:
Application
System


Under Select type to list, select:
Critical (Vista only)
Error


Click the radio button for Number of events
Type 20 in the 1 to 20 box
Then click the Run button.
Notepad will open with the output log.

In Notepad, click Edit > Select all then Edit > Copy
Reply to this post, click in the reply window and press Ctrl+V on your keyboard to paste the log.

=================================================================================

Download System Information for Windows (SIW free version)
No installation required.

After it scans your computer, navigate to Hardware>Sensors and post all info from there.

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#4 flyerfred

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Posted 31 May 2011 - 08:13 AM

Here's BSOD.txt:

==================================================
Dump File : Mini112210-01.dmp
Crash Time : 11/22/2010 8:55:53 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x8756cc70
Parameter 3 : 0x8756cc70
Parameter 4 : 0x847b7d58
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : ntkrnlpa.exe+313fb
Stack Address 2 : ntkrnlpa.exe+31018
Stack Address 3 : ntkrnlpa.exe+aa30b
Computer Name :
Full Path : C:\Windows\Minidump\Mini112210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 141,416
==================================================

==================================================
Dump File : Mini111910-01.dmp
Crash Time : 11/19/2010 1:04:42 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x8759ec70
Parameter 3 : 0x8759ec70
Parameter 4 : 0x84afdd28
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : ntkrnlpa.exe+313fb
Stack Address 2 : ntkrnlpa.exe+31018
Stack Address 3 : ntkrnlpa.exe+aa30b
Computer Name :
Full Path : C:\Windows\Minidump\Mini111910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 141,416
==================================================

==================================================
Dump File : Mini110110-01.dmp
Crash Time : 11/1/2010 8:48:55 AM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000003
Parameter 2 : 0x87543b70
Parameter 3 : 0x87543b70
Parameter 4 : 0xabf13268
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : ntkrnlpa.exe+313fb
Stack Address 2 : ntkrnlpa.exe+31018
Stack Address 3 : ntkrnlpa.exe+aa30b
Computer Name :
Full Path : C:\Windows\Minidump\Mini110110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 141,416
==================================================

==================================================
Dump File : Mini082210-01.dmp
Crash Time : 8/22/2010 3:40:48 PM
Bug Check String :
Bug Check Code : 0x00009087
Parameter 1 : 0x00000001
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+3cc77
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 8.9.2.1002
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : iaStor.sys+3cc77
Stack Address 2 : iaStor.sys+3cdd8
Stack Address 3 : iaStor.sys+4618b
Computer Name :
Full Path : C:\Windows\Minidump\Mini082210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,072
==================================================

==================================================
Dump File : Mini081910-01.dmp
Crash Time : 8/19/2010 5:04:25 PM
Bug Check String : DRIVER_POWER_STATE_FAILURE
Bug Check Code : 0x0000009f
Parameter 1 : 0x00000004
Parameter 2 : 0x00000258
Parameter 3 : 0x8420e2d8
Parameter 4 : 0x00000000
Caused By Driver : umbus.sys
Caused By Address : umbus.sys+3be4
File Description : User-Mode Bus Enumerator
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6000.16386 (vista_rtm.061101-2205)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+a8266
Stack Address 1 : ntkrnlpa.exe+47f28
Stack Address 2 : ntkrnlpa.exe+b09b9
Stack Address 3 : ntkrnlpa.exe+adebf
Computer Name :
Full Path : C:\Windows\Minidump\Mini081910-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,072
==================================================

==================================================
Dump File : Mini081710-01.dmp
Crash Time : 8/17/2010 10:33:06 AM
Bug Check String :
Bug Check Code : 0x00009087
Parameter 1 : 0x00000001
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+3cc77
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 8.9.2.1002
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : iaStor.sys+3cc77
Stack Address 2 : iaStor.sys+3cdd8
Stack Address 3 : iaStor.sys+38715
Computer Name :
Full Path : C:\Windows\Minidump\Mini081710-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,072
==================================================

==================================================
Dump File : Mini080410-01.dmp
Crash Time : 8/4/2010 9:05:31 PM
Bug Check String :
Bug Check Code : 0x00009087
Parameter 1 : 0x00000001
Parameter 2 : 0x00000000
Parameter 3 : 0x00000000
Parameter 4 : 0x00000000
Caused By Driver : iaStor.sys
Caused By Address : iaStor.sys+3cc77
File Description : Intel Matrix Storage Manager driver - ia32
Product Name : Intel Matrix Storage Manager driver
Company : Intel Corporation
File Version : 8.9.2.1002
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : iaStor.sys+3cc77
Stack Address 2 : iaStor.sys+3cdd8
Stack Address 3 : iaStor.sys+4618b
Computer Name :
Full Path : C:\Windows\Minidump\Mini080410-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,072
==================================================

==================================================
Dump File : Mini031210-01.dmp
Crash Time : 3/12/2010 8:03:26 PM
Bug Check String : MEMORY_MANAGEMENT
Bug Check Code : 0x0000001a
Parameter 1 : 0x00000782
Parameter 2 : 0x8854b990
Parameter 3 : 0xd1dc0000
Parameter 4 : 0xb55f4410
Caused By Driver : ntkrnlpa.exe
Caused By Address : ntkrnlpa.exe+cdb8d
File Description : NT Kernel & System
Product Name : Microsoft® Windows® Operating System
Company : Microsoft Corporation
File Version : 6.0.6002.18327 (vistasp2_gdr.101014-0432)
Processor : 32-bit
Crash Address : ntkrnlpa.exe+cdb8d
Stack Address 1 : ntkrnlpa.exe+b9ebf
Stack Address 2 : ntkrnlpa.exe+244aa2
Stack Address 3 : ntkrnlpa.exe+b96bd
Computer Name :
Full Path : C:\Windows\Minidump\Mini031210-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 6002
Dump File Size : 139,072
==================================================
VEW log file:

Vino's Event Viewer v01c run on Windows Vista in English
Report run at 31/05/2011 6:45:54 AM

Note: All dates below are in the format dd/mm/yyyy

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'Application' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'Application' Date/Time: 31/05/2011 11:25:30 AM
Type: Error Category: 0
Event: 3374 Source: BackItUp5
Backup process failed.

Log: 'Application' Date/Time: 31/05/2011 11:25:30 AM
Type: Error Category: 0
Event: 6277 Source: BackItUp5
Job execution failed because the selected target for job does not exist.

Log: 'Application' Date/Time: 30/05/2011 5:56:26 PM
Type: Error Category: 0
Event: 3374 Source: BackItUp5
Backup process failed.

Log: 'Application' Date/Time: 30/05/2011 5:56:26 PM
Type: Error Category: 0
Event: 6277 Source: BackItUp5
Job execution failed because the selected target for job does not exist.

Log: 'Application' Date/Time: 30/05/2011 4:09:29 AM
Type: Error Category: 0
Event: 3374 Source: BackItUp5
Backup process failed.

Log: 'Application' Date/Time: 30/05/2011 4:09:29 AM
Type: Error Category: 0
Event: 6277 Source: BackItUp5
Job execution failed because the selected target for job does not exist.

Log: 'Application' Date/Time: 30/05/2011 3:21:20 AM
Type: Error Category: 0
Event: 3374 Source: BackItUp5
Backup process failed.

Log: 'Application' Date/Time: 30/05/2011 3:21:20 AM
Type: Error Category: 0
Event: 6277 Source: BackItUp5
Job execution failed because the selected target for job does not exist.

Log: 'Application' Date/Time: 30/05/2011 12:39:58 AM
Type: Error Category: 0
Event: 11 Source: Microsoft-Windows-CAPI2
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid. .

Log: 'Application' Date/Time: 30/05/2011 12:39:33 AM
Type: Error Category: 0
Event: 11 Source: Microsoft-Windows-CAPI2
Failed extract of third-party root list from auto update cab at: <http://www.download.windowsupdate.com/msdownload/update/v3/static/trustedr/en/authrootstl.cab> with error: The data is invalid. .

Log: 'Application' Date/Time: 29/05/2011 11:46:35 PM
Type: Error Category: 0
Event: 3374 Source: BackItUp5
Backup process failed.

Log: 'Application' Date/Time: 29/05/2011 11:46:35 PM
Type: Error Category: 0
Event: 6277 Source: BackItUp5
Job execution failed because the selected target for job does not exist.

Log: 'Application' Date/Time: 29/05/2011 9:21:21 PM
Type: Error Category: 0
Event: 3374 Source: BackItUp5
Backup process failed.

Log: 'Application' Date/Time: 29/05/2011 9:21:21 PM
Type: Error Category: 0
Event: 6277 Source: BackItUp5
Job execution failed because the selected target for job does not exist.

Log: 'Application' Date/Time: 29/05/2011 8:18:49 PM
Type: Error Category: 0
Event: 8193 Source: VSS
Volume Shadow Copy Service error: Unexpected error calling routine ConvertStringSidToSid. hr = 0x80070539.

Operation:
OnIdentify event
Gathering Writer Data

Context:
Execution Context: Shadow Copy Optimization Writer
Writer Class Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Name: Shadow Copy Optimization Writer
Writer Instance ID: {93bbb706-f01f-45bb-8a6c-df8ab71739b1}

Log: 'Application' Date/Time: 29/05/2011 7:21:35 PM
Type: Error Category: 0
Event: 3374 Source: BackItUp5
Backup process failed.

Log: 'Application' Date/Time: 29/05/2011 7:21:35 PM
Type: Error Category: 0
Event: 6277 Source: BackItUp5
Job execution failed because the selected target for job does not exist.

Log: 'Application' Date/Time: 29/05/2011 3:20:47 PM
Type: Error Category: 100
Event: 1000 Source: Application Error
Faulting application svchost.exe_HPSLPSVC, version 6.0.6001.18000, time stamp 0x47918b89, faulting module unknown, version 0.0.0.0, time stamp 0x00000000, exception code 0xc0000005, fault offset 0x00c41368, process id 0x1274, application start time 0x01cc1d891c833fba.

Log: 'Application' Date/Time: 29/05/2011 5:34:53 AM
Type: Error Category: 0
Event: 3374 Source: BackItUp5
Backup process failed.

Log: 'Application' Date/Time: 29/05/2011 5:34:53 AM
Type: Error Category: 0
Event: 6277 Source: BackItUp5
Job execution failed because the selected target for job does not exist.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Critical Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
'System' Log - Error Type
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Log: 'System' Date/Time: 29/05/2011 7:23:15 PM
Type: Error Category: 0
Event: 9 Source: iaStor
The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Log: 'System' Date/Time: 29/05/2011 7:15:37 PM
Type: Error Category: 0
Event: 10000 Source: Microsoft-Windows-DistributedCOM
Unable to start a DCOM Server: {B2B3C70A-B20F-40B7-90C5-EA7E946C16E0}. The error: "5" Happened while starting this command: C:\Program Files\Skype\Toolbars\Shared\SkypeNames2.exe -Embedding

Log: 'System' Date/Time: 29/05/2011 7:15:37 PM
Type: Error Category: 0
Event: 10010 Source: Microsoft-Windows-DistributedCOM
The server {B2B3C70A-B20F-40B7-90C5-EA7E946C16E0} did not register with DCOM within the required timeout.

Log: 'System' Date/Time: 29/05/2011 3:22:55 PM
Type: Error Category: 0
Event: 7034 Source: Service Control Manager
The HP Network Devices Support service terminated unexpectedly. It has done this 1 time(s).

Log: 'System' Date/Time: 29/05/2011 3:22:24 PM
Type: Error Category: 0
Event: 7011 Source: Service Control Manager
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPSLPSVC service.

Log: 'System' Date/Time: 29/05/2011 3:22:13 PM
Type: Error Category: 0
Event: 9 Source: iaStor
The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Log: 'System' Date/Time: 29/05/2011 3:21:54 PM
Type: Error Category: 0
Event: 7011 Source: Service Control Manager
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPSLPSVC service.

Log: 'System' Date/Time: 29/05/2011 3:21:24 PM
Type: Error Category: 0
Event: 7011 Source: Service Control Manager
A timeout (30000 milliseconds) was reached while waiting for a transaction response from the HPSLPSVC service.

Log: 'System' Date/Time: 29/05/2011 4:04:26 AM
Type: Error Category: 0
Event: 9 Source: iaStor
The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Log: 'System' Date/Time: 29/05/2011 4:02:37 AM
Type: Error Category: 0
Event: 9 Source: iaStor
The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Log: 'System' Date/Time: 29/05/2011 2:54:42 AM
Type: Error Category: 0
Event: 9 Source: iaStor
The device, \Device\Ide\iaStor0, did not respond within the timeout period.

Log: 'System' Date/Time: 28/05/2011 10:44:26 PM
Type: Error Category: 0
Event: 7031 Source: Service Control Manager
The Windows Live ID Sign-in Assistant service terminated unexpectedly. It has done this 1 time(s). The following corrective action will be taken in 10000 milliseconds: Restart the service.

Log: 'System' Date/Time: 28/05/2011 10:44:26 PM
Type: Error Category: 0
Event: 7022 Source: Service Control Manager
The Web Farm Controller Service service hung on starting.

Log: 'System' Date/Time: 28/05/2011 10:42:54 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Norton AntiVirus service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.

Log: 'System' Date/Time: 28/05/2011 10:42:54 PM
Type: Error Category: 0
Event: 7009 Source: Service Control Manager
A timeout was reached (30000 milliseconds) while waiting for the Norton AntiVirus service to connect.

Log: 'System' Date/Time: 28/05/2011 10:42:54 PM
Type: Error Category: 0
Event: 7000 Source: Service Control Manager
The Parallel port driver service failed to start due to the following error: The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.

Log: 'System' Date/Time: 28/05/2011 10:41:37 PM
Type: Error Category: 0
Event: 10000 Source: Microsoft-Windows-WLAN-AutoConfig
WLAN Extensibility Module has failed to start. Module Path: C:\Windows\system32\athihvs.dll Error Code: 126

Log: 'System' Date/Time: 28/05/2011 10:41:32 PM
Type: Error Category: 0
Event: 6008 Source: EventLog
The previous system shutdown at 12:47:23 PM on 5/28/2011 was unexpected.

Log: 'System' Date/Time: 28/05/2011 6:09:39 PM
Type: Error Category: 0
Event: 14 Source: volsnap
The shadow copies of volume C: were aborted because of an IO failure on volume C:.

Log: 'System' Date/Time: 28/05/2011 5:36:41 PM
Type: Error Category: 0
Event: 9 Source: iaStor
The device, \Device\Ide\iaStor0, did not respond within the timeout period.


System Information for WIndows:

ACPI
Temperatures
TZS0 61 C (136 F) 57 C (134F) 72 C (161F)
TZS1 63 C (141 F) 56 C (132F) 68 C (154 C)

Intel Pentium

Temperatures

Core #0 60 C (138 F) 55 C (130 F) 72 C (161F)

Core #1 61 C (141 F) 58 C (136 F) 72 C (161 F)






#5 Allan

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Posted 31 May 2011 - 08:27 AM

There don't seem to be any recent bsod's. Can you please boot to safe mode and leave the system running for a while to see if the same thing happens there. If it does, it is almost certainly a hardware issue and the most likely culprits are heat (have you blown out the dust from inside the system lately) or power supply. It could be something else (cpu, ram, etc), but I'd start with the first two.

#6 Broni

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Posted 31 May 2011 - 12:59 PM

If this is a desktop, you're greatly overheating.

What Pentium version is it?

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#7 flyerfred

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Posted 31 May 2011 - 08:04 PM

I'll try running in Safe Mode to see what happens. This is an Acer Aspire laptop but heat may definitely be an issue. It is Intel Pentium Dual CPU T3200 @2.00GHz.

Thanks for all your suggestions.

#8 Broni

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Posted 31 May 2011 - 08:24 PM

If this a laptop, temperatures are not tragic.
Try to play some videos, open couple of programs and get another SIW report.
T3200 maxes at 100C.

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#9 flyerfred

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Posted 01 June 2011 - 10:15 PM

I've run more than 24 hours in safe mode with no problems. I'll fire up some videos and put some stress on the system and see what SIW has to say.

Thanks again for the tips.

#10 Broni

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Posted 01 June 2011 - 10:22 PM

Sure thing :)

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#11 flyerfred

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Posted 02 June 2011 - 03:21 PM

So far I've been unable to get my temps any where near 100 C. Another symptom as surfaced that may or may not be related: my MS Outlook receive dates are now showing as DD/MM instead of MM/DD. Am I showing signs of a virus that is causing the shutdowns and backwards dates?

#12 Allan

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Posted 02 June 2011 - 03:28 PM

If those are the only two symptoms if is doubtful that malware is involved. Having said that, there's never any harm in running full system scans with BOTH your AV app and MalwareBytes.




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