Posted 26 May 2011 - 03:10 PM
My daughter is having trouble with her laptop and handed it over to me to fix about 2 weeks ago.
It is an Acer laptop with Windows 7 home premium.
I installed and updated MBAM, did a full scan and removed the problems. I also uninstalled some shady looking games and a coupon installer. Everything seemed fine and MBAM showed a clean scan after everything was removed. Then last week, the virus popped up again so I decided to run MBAM & it would not run. I then tried spybot search & destroy with the same result. So I restarted in safe mode and tried to run MBAM and spy bot (not at the same time) and they still wouldn't run. I cannot run any exe's and when trying to go online because the virus prevents internet access through firefox(It pops up a fake website telling me to purchase the program). Her right button on her touchpad is also not working. I don't know if it has to do with the virus or not. As a result, I cannot run anything as an Administrator. >_<
Finally, due to these issues, I am not able to run defogger or dds like the instructions to post require.
Thanks for all your help!