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Trojan Removal help


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2 replies to this topic

#1 sw11dare

sw11dare

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  • Local time:11:55 AM

Posted 26 May 2011 - 01:28 PM

Hello,

I need help removing a problem on my laptop. I did a scan with Webroot and it said that I had a spyware Trojan. I have since uninstalled webroot because it had deactivated itself.
I haven't had any major problems with this laptop but it's less responsive and has suffered a speed loss.

.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 7.0.6001.18000
Run by Dark Shockstar at 3:39:36 on 2011-05-26
Microsoft® Windows Vista™ Home Premium 6.0.6001.1.1252.44.1033.18.3000.1266 [GMT 1:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k secsvcs
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\SLsvc.exe
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\agrsmsvc.exe
C:\Windows\system32\bmwebcfg.exe
C:\Program Files\Acer Arcade Deluxe\HomeMedia\Kernel\DMP\CLHNService.exe
C:\Program Files\Acer\Acer PowerSmart Manager\ePowerSvc.exe
C:\Program Files\EgisTec\MyWinLocker 3\x86\MWLService.exe
C:\Program Files\NewTech Infosystems\Acer Backup Manager\IScheduleSvc.exe
C:\Program Files\NewTech Infosystems\NTI Backup Now 5\SchedulerSvc.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\VMCService.exe
C:\Program Files\Common Files\Authentium\AntiVirus5\vsedsps.exe
C:\Windows\System32\svchost.exe -k WerSvcGroup
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Common Files\Authentium\AntiVirus5\vseamps.exe
C:\Program Files\Common Files\Authentium\AntiVirus5\vseqrts.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\taskeng.exe
C:\Program Files\Windows Defender\MSASCui.exe
C:\Program Files\Adobe\Reader 9.0\Reader\reader_sl.exe
C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\ArcadeDeluxeAgent.exe
C:\Program Files\Acer Arcade Deluxe\Acer Arcade Deluxe\Kernel\CLML\CLMLSvc.exe
C:\Program Files\AmIcoSingLun\AmIcoSinglun.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Windows\PLFSetI.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Launch Manager\LManager.exe
C:\Program Files\NewTech Infosystems\Acer Backup Manager\BackupManagerTray.exe
C:\Program Files\EgisTec Egis Software Update\EgisUpdate.exe
C:\Program Files\EgisTec\MyWinLocker 3\x86\mwlDaemon.exe
C:\Program Files\Acer Arcade Deluxe\PlayMovie\PMVService.exe
C:\Program Files\Google\Google Desktop Search\GoogleDesktop.exe
C:\Program Files\Acer\Acer PowerSmart Manager\ePowerTray.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Bin\MobileConnect.exe
C:\Program Files\SweetIM\Messenger\SweetIM.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\ehome\ehtray.exe
C:\Windows\system32\igfxext.exe
C:\Windows\system32\wbem\unsecapp.exe
C:\Windows\system32\igfxsrvc.exe
C:\Windows\system32\wbem\wmiprvse.exe
C:\Users\DARKSH~1\AppData\Local\Temp\RtkBtMnt.exe
C:\Windows\ehome\ehmsas.exe
C:\Program Files\Acer\Acer PowerSmart Manager\ePowerEvent.exe
C:\Windows\system32\igfxext.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Vodafone\Vodafone Mobile Connect\Optimization Client\bmctl.exe
C:\Program Files\Windows Live\Contacts\wlcomm.exe
C:\Perfect World Entertainment\Ether Saga Online\element\elementclient.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\servicing\TrustedInstaller.exe
\\?\C:\Windows\system32\wbem\WMIADAP.EXE
C:\Windows\system32\DllHost.exe
C:\Windows\system32\DllHost.exe
C:\Users\Dark Shockstar\Desktop\dds.scr
C:\Windows\system32\WSCRIPT.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://search.conduit.com?SearchSource=10&ctid=CT2953735
uDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&s=2&o=vp32&d=0609&m=aspire_7735
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mStart Page = hxxp://home.sweetim.com
mDefault_Page_URL = hxxp://homepage.acer.com/rdr.aspx?b=ACAW&l=0809&s=2&o=vp32&d=0609&m=aspire_7735
uSearchURL,(Default) = hxxp://www.google.com/search/?q=%s
uURLSearchHooks: H - No File
uURLSearchHooks: SweetIM ToolbarURLSearchHook Class: {eee6c35d-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgHelper.dll
uURLSearchHooks: H - No File
mURLSearchHooks: SweetIM ToolbarURLSearchHook Class: {eee6c35d-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgHelper.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: SweetIM Toolbar Helper: {eee6c35c-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgToolbarIE.dll
TB: SweetIM Toolbar for Internet Explorer: {eee6c35b-6118-11dc-9c72-001320c79847} - c:\program files\sweetim\toolbars\internet explorer\mgToolbarIE.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
TB: {CCC7A320-B3CA-4199-B1A6-9F516DD69829} - No File
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: {FFB11C0C-DA90-4969-A995-8DCA2E0FC10A} - No File
uRun: [WindowsWelcomeCenter] "rundll32.exe" oobefldr.dll,ShowWelcomeCenter
uRun: [ProductReg] "c:\program files\acer\wr_popup\ProductReg.exe"
uRun: [msnmsgr] ~"c:\program files\windows live\messenger\msnmsgr.exe" /background
uRun: [ehTray.exe] c:\windows\ehome\ehTray.exe
uRun: [iMeshInstall] "c:\users\darksh~1\appdata\local\temp\imeshinstaller\nsuA556.tmp.exe" /N
mRun: [Windows Defender] "%ProgramFiles%\Windows Defender\MSASCui.exe" -hide
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [ArcadeDeluxeAgent] "c:\program files\acer arcade deluxe\acer arcade deluxe\ArcadeDeluxeAgent.exe"
mRun: [CLMLServer] "c:\program files\acer arcade deluxe\acer arcade deluxe\kernel\clml\CLMLSvc.exe"
mRun: [AmIcoSinglun] "c:\program files\amicosinglun\AmIcoSinglun.exe"
mRun: [RtHDVCpl] "c:\program files\realtek\audio\hda\RtHDVCpl.exe"
mRun: [Skytel] "c:\program files\realtek\audio\hda\Skytel.exe"
mRun: [PLFSetI] "c:\windows\PLFSetI.exe"
mRun: [SynTPEnh] "c:\program files\synaptics\syntp\SynTPEnh.exe"
mRun: [LManager] "c:\program files\launch manager\LManager.exe"
mRun: [BackupManagerTray] "c:\program files\newtech infosystems\acer backup manager\BackupManagerTray.exe" -k
mRun: [Acer ePower Management] "c:\program files\acer\acer powersmart manager\ePowerTrayLauncher.exe"
mRun: [EgisTecLiveUpdate] "c:\program files\egistec egis software update\EgisUpdate.exe"
mRun: [mwlDaemon] "c:\program files\egistec\mywinlocker 3\x86\mwlDaemon.exe"
mRun: [PlayMovie] "c:\program files\acer arcade deluxe\playmovie\PMVService.exe"
mRun: [Google Desktop Search] "c:\program files\google\google desktop search\GoogleDesktop.exe" /startup
mRun: [MobileConnect] "c:\program files\vodafone\vodafone mobile connect\bin\MobileConnect.exe" /silent
mRun: [SweetIM] "c:\program files\sweetim\messenger\SweetIM.exe"
mRun: [IgfxTray] "c:\windows\system32\igfxtray.exe"
mRun: [HotKeysCmds] "c:\windows\system32\hkcmd.exe"
mRun: [Persistence] "c:\windows\system32\igfxpers.exe"
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~3\office12\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_89D8574934B26AC4.dll/cmsidewiki.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - c:\progra~1\micros~3\office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~3\office12\REFIEBAR.DLL
LSP: bmnet.dll
DPF: {20A60F0D-9AFA-4515-A0FD-83BD84642501} - hxxp://messenger.zone.msn.com/binary/msgrchkr.cab56986.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {C3F79A2B-B9B4-4A66-B012-3EE46475B072} - hxxp://messenger.zone.msn.com/binary/MessengerStatsPAClient.cab56907.cab
DPF: {CAFEEFAC-0016-0000-0024-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_24-windows-i586.cab
Notify: igfxcui - igfxdev.dll
AppInit_DLLs: c:\progra~1\google\google~1\GOEC62~1.DLL
.
============= SERVICES / DRIVERS ===============
.
R2 CLHNService;CLHNService;c:\program files\acer arcade deluxe\homemedia\kernel\dmp\CLHNService.exe [2009-2-18 75048]
R2 ePowerSvc;Acer ePower Service;c:\program files\acer\acer powersmart manager\ePowerSvc.exe [2009-6-2 703008]
R2 mwlPSDFilter;mwlPSDFilter;c:\windows\system32\drivers\mwlPSDFilter.sys [2008-10-9 19504]
R2 mwlPSDNServ;mwlPSDNServ;c:\windows\system32\drivers\mwlPSDNserv.sys [2008-10-9 16432]
R2 mwlPSDVDisk;mwlPSDVDisk;c:\windows\system32\drivers\mwlPSDVDisk.sys [2008-10-9 59952]
R2 MWLService;MyWinLocker Service;c:\program files\egistec\mywinlocker 3\x86\MWLService.exe [2008-10-27 306736]
R2 NTI IScheduleSvc;NTI IScheduleSvc;c:\program files\newtech infosystems\acer backup manager\IScheduleSvc.exe [2009-3-20 44800]
R2 NTISchedulerSvc;NTI Backup Now 5 Scheduler Service;c:\program files\newtech infosystems\nti backup now 5\SchedulerSvc.exe [2008-9-23 144632]
R2 VMCService;Vodafone Mobile Connect Service;c:\program files\vodafone\vodafone mobile connect\bin\VMCService.exe [2008-3-13 24576]
R2 vseamps;vseamps;c:\program files\common files\authentium\antivirus5\vseamps.exe [2010-4-8 117288]
R2 vsedsps;vsedsps;c:\program files\common files\authentium\antivirus5\vsedsps.exe [2010-4-8 117288]
R2 vseqrts;vseqrts;c:\program files\common files\authentium\antivirus5\vseqrts.exe [2010-4-8 154152]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;c:\windows\system32\drivers\IntcHdmi.sys [2009-6-2 112128]
R3 k57nd60x;Broadcom NetLink ™ Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\k57nd60x.sys [2008-9-4 223232]
S2 0009551250151184mcinstcleanup;McAfee Application Installer Cleanup (0009551250151184);c:\windows\temp\000955~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service --> c:\windows\temp\000955~1.exe c:\progra~1\common~1\mcafee\instal~1\cleanup.ini -cleanup -nolog -service [?]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2008-1-21 179712]
S3 GoogleDesktopManager-051210-111108;Google Desktop Manager 5.9.1005.12335;c:\program files\google\google desktop search\GoogleDesktop.exe [2009-8-13 30192]
S3 NTIBackupSvc;NTI Backup Now 5 Backup Service;c:\program files\newtech infosystems\nti backup now 5\BackupSvc.exe [2008-9-23 50424]
S3 WPFFontCache_v0400;Windows Presentation Foundation Font Cache 4.0.0.0;c:\windows\microsoft.net\framework\v4.0.30319\wpf\WPFFontCache_v0400.exe [2010-3-18 753504]
.
=============== Created Last 30 ================
.
2011-05-24 11:01:01 6962000 ----a-w- c:\programdata\microsoft\windows defender\definition updates\{f0876b0e-1dfc-4a0c-88ea-8b77c0fa5e15}\mpengine.dll
2011-05-21 15:04:13 -------- d-----w- c:\users\dark shockstar\appdata\local\PackageAware
2011-05-11 13:23:51 2409784 ----a-w- c:\program files\windows mail\OESpamFilter.dat
2011-05-04 20:25:44 96200 ----a-w- c:\windows\system32\drivers\CDAVFS.sys
2011-05-04 20:25:24 0 ----a-w- c:\windows\system32\ConduitEngine.tmp
2011-05-04 20:25:22 -------- d-----w- c:\users\dark shockstar\appdata\local\Conduit
2011-05-04 20:25:06 -------- d-----w- c:\program files\common files\Authentium
2011-05-04 09:36:07 -------- d-----w- c:\users\dark shockstar\appdata\roaming\AVG10
2011-05-04 09:34:11 -------- d--h--w- c:\programdata\Common Files
2011-05-04 09:30:56 -------- d-----w- c:\programdata\AVG10
2011-05-04 09:29:34 -------- d-----w- c:\program files\AVG
2011-05-04 09:23:42 -------- d-----w- c:\programdata\MFAData
2011-05-04 09:08:00 -------- d-----w- c:\users\dark shockstar\appdata\roaming\Sammsoft
2011-04-27 08:06:22 28672 ----a-w- c:\windows\system32\Apphlpdm.dll
2011-04-27 08:06:21 4240384 ----a-w- c:\windows\system32\GameUXLegacyGDFs.dll
.
==================== Find3M ====================
.
2011-03-10 16:12:54 1161728 ----a-w- c:\windows\system32\mfc42u.dll
2011-03-10 16:12:54 1136640 ----a-w- c:\windows\system32\mfc42.dll
2011-03-03 15:00:15 738816 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-03 14:56:29 173056 ----a-w- c:\windows\apppatch\AcXtrnal.dll
2011-03-03 14:56:26 459776 ----a-w- c:\windows\apppatch\AcSpecfc.dll
2011-03-03 14:56:25 541696 ----a-w- c:\windows\apppatch\AcLayers.dll
2011-03-03 14:56:25 2153984 ----a-w- c:\windows\apppatch\AcGenral.dll
2011-03-03 12:53:48 2040832 ----a-w- c:\windows\system32\win32k.sys
2011-03-02 14:49:43 86528 ----a-w- c:\windows\system32\dnsrslvr.dll
.
============= FINISH: 3:45:56.10 ===============

Attached Files



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#2 SweetTech

SweetTech

    Agent ST


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Posted 02 June 2011 - 11:43 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth Code, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:


Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

    Agent ST


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  • Local time:12:55 PM

Posted 04 June 2011 - 11:57 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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