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xp recovery virus since 24th


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#1 abllr

abllr

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Posted 26 May 2011 - 11:40 AM

Hi. I am a newbie and novice user so advance apologies. All progress thus far has been due to reading posts her, so thank you ever so much for this site!

Per reply (from user KALUK) to my first post earlier in week I downloaded and ran malwarebytes and superantivirus. Sha also indicated at that time that if I encountered more issues I should start a new topic in the "Am I infected?" forum, but per "Preparation Guide for use before using Malware Removal Tools and Requesting Help" it says to post in this forum so I am doing so. If incorrectly located please forgive and redirect. I also want to say that this is all being sent from a different, non infected computer, as the infected one will not allow me to post to the forum!

OK, so I'd run both the malwarebytes ans superantivirus scans in both safe then normal modes, per suggestion form KALUK. That got the virus popups to stop. I was able to follow instructions for unhiding files, as had been posted here. That seems to have worked for some items, but not nearly all. Many items still show emply, such as Start menu "All Programs" (except for ones added since starting this process), my desktop shortcut icons, my outlook express(primary email)etc... I do not see several of the programs I had installed anywhere in the items that have shown up, but don't know if they are hidden or really gone!

Today i found the Prep Guide.... and followed the steps there. Again, had already done the scans mentioned so not sure if that is a problem... I downloaded today and ran the: DeFogger, dds, and gmer, however when the gmer was running it stopped midway and popped up error message from Microsoft indicating that it had stopped and could I please send error report. I began a second scan which ran longer but also stopped with a different error box that simply read "The scan was stopped." had yellow triangle with ! in it.... I saved the info that it did capture and did the ark.txt of that info. So, I have all those logs to send and can attach here.

I need to know: To what degree can all this be fixed? Is system a goner? Are the things that are not showing now hidden or gone all together? Is virus gone, etc.. If not, but we can eventually get it gone, will my stuff just "show up" or will I need to do stuff to get it all back, and is that even possible?
ALSO, I have seen instructions here about doing a 'system restore' but it appears that I cannot because 1) I don't have the "accessories" option in my start menu anylonger (since virus got on) so cannot follow that path... and 2.) I either do not have or cannot locate a Windows XP installation cd. I do know that it was preinstalled at time of purchase. OS is XP home edition, 32 bit and i run ie 8. I am here, glued to forum for any help and to provide any info you need. Thank You So much!! Amy

The dds log is here, but because I had to email the attchments to myself to get them from the other comper, the 'attach' and 'ark' files are included in the attchment together... please let me know if i need to do something different with them.


.
DDS (Ver_11-05-19.01) - NTFSx86
Internet Explorer: 8.0.6001.18702
Run by Michael Biller at 9:51:06 on 2011-05-26
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.766.162 [GMT -4:00]
.
AV: AVG Anti-Virus Free Edition 2011 *Enabled/Updated* {17DDD097-36FF-435F-9E1B-52D74245D6BF}
.
============== Running Processes ===============
.
C:\PROGRA~1\AVG\AVG10\avgchsvx.exe
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\system32\igfxpers.exe
C:\Program Files\CyberLink\PCM4Everio\EverioService.exe
C:\Program Files\AVG\AVG10\avgtray.exe
C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\OLYMPUS\OLYMPUS Master 2\MMonitor.exe
C:\Program Files\AVG\AVG PC Tuneup 2011\BoostSpeed.exe
C:\Program Files\AVG\AVG10\Identity Protection\agent\bin\avgidsmonitor.exe
svchost.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\AVG\AVG10\avgwdsvc.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\system32\drivers\KodakCCS.exe
C:\Program Files\LeapFrog\LeapFrog Connect\CommandService.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft LifeCam\MSCamS32.exe
C:\Program Files\CyberLink\Shared Files\RichVideo.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SeaPort\SeaPort.exe
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Program Files\AVG\AVG10\Identity Protection\Agent\Bin\AVGIDSAgent.exe
C:\Program Files\AVG\AVG10\avgnsx.exe
C:\PROGRA~1\AVG\AVG10\avgrsx.exe
C:\Program Files\AVG\AVG10\avgcsrvx.exe
C:\WINDOWS\explorer.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft\Search Enhancement Pack\SCServer\SCServer.exe
C:\Program Files\Windows Live\Toolbar\wltuser.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Michael Biller\Desktop\dds.scr
C:\WINDOWS\system32\WSCRIPT.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.yahoo.com/
uSearch Page = hxxp://us.rd.yahoo.com/customize/ie/defaults/sp/msgr7/*http://www.yahoo.com
uDefault_Page_URL = hxxp://www.dell4me.com/myway
uSearch Bar = hxxp://www.yahoo.com/search/ie.html
uSearchMigratedDefaultURL = hxxp://search.yahoo.com/search?p={searchTerms}&ei=utf-8&fr=b1ie7
mSearch Bar = hxxp://us.rd.yahoo.com/customize/ie/defaults/sb/msgr7/*http://www.yahoo.com/ext/search/search.html
uSearchURL,(Default) = hxxp://red.clientapps.yahoo.com/customize/ie/defaults/su/verizon/*http://www.yahoo.com
uURLSearchHooks: H - No File
mURLSearchHooks: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: AVG Safe Search: {3ca2f312-6f6e-4b53-a66e-4e65e497c8c0} - c:\program files\avg\avg10\avgssie.dll
BHO: DriveLetterAccess: {5ca3d70e-1895-11cf-8e15-001234567890} - c:\windows\system32\dla\tfswshx.dll
BHO: Search Helper: {6ebf7485-159f-4bff-a14f-b9e3aac4465b} - c:\program files\microsoft\search enhancement pack\search helper\SEPsearchhelperie.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: AVG Security Toolbar BHO: {a3bc75a2-1f87-4686-aa43-5347d756017c} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
BHO: Java™ Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: Windows Live Toolbar Helper: {e15a8dc0-8516-42a1-81ea-dc94ec1acf10} - c:\program files\windows live\toolbar\wltcore.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
TB: AVG Security Toolbar: {ccc7a320-b3ca-4199-b1a6-9f516dd69829} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
TB: &Windows Live Toolbar: {21fa44ef-376d-4d53-9b0f-8a89d3229068} - c:\program files\windows live\toolbar\wltcore.dll
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [OM2_Monitor] "c:\program files\olympus\olympus master 2\MMonitor.exe"
mRun: [dla] c:\windows\system32\dla\tfswctrl.exe
mRun: [igfxtray] c:\windows\system32\igfxtray.exe
mRun: [igfxhkcmd] c:\windows\system32\hkcmd.exe
mRun: [igfxpers] c:\windows\system32\igfxpers.exe
mRun: [ArcSoft Connection Service] c:\program files\common files\arcsoft\connection service\bin\ACDaemon.exe
mRun: [EverioService] "c:\program files\cyberlink\pcm4everio\EverioService.exe"
mRun: [LifeCam] "c:\program files\microsoft lifecam\LifeExp.exe"
mRun: [AVG_TRAY] c:\program files\avg\avg10\avgtray.exe
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 10.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Monitor] "c:\program files\leapfrog\leapfrog connect\Monitor.exe"
IE: Add to Google Photos Screensa&ver - c:\windows\system32\GPhotos.scr/200
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office11\EXCEL.EXE/3000
IE: {B7FE5D70-9AA2-40F1-9C6B-12A255F085E1}
IE: {CD67F990-D8E9-11d2-98FE-00C0F0318AFE}
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - c:\progra~1\micros~2\office11\REFIEBAR.DLL
Trusted Zone: adecco.com\*.xpert
Trusted Zone: eflexonline.com
Trusted Zone: hsn.net\wah
Trusted Zone: yahoo.com\www
DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/9/b/d/9bdc68ef-6a9f-4505-8fb8-d0d2d160e512/LegitCheckControl.cab
DPF: {38AB0814-B09B-4378-9940-14A19638C3C2} - hxxp://www.auctiva.com/Aurigma/ImageUploader55.cab
DPF: {406B5949-7190-4245-91A9-30A17DE16AD0} - hxxp://photo.walgreens.com/WalgreensActivia.cab
DPF: {549F957E-2F89-11D6-8CFE-00C04F52B225} - hxxp://couponmom.coupons.smartsource.com/download/cscmv5X.cab
DPF: {62789780-B744-11D0-986B-00609731A21D} - hxxp://gis.pinellascounty.org/ActiveX/ver6.5/mgaxctrl.cab
DPF: {70522FA2-4656-11D5-B0E9-0050DAC24E8F} - hxxp://cc.iwon.com/ct/pm3/iWonPMSetup_12_1,0,2,5.exe
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {A7EA8AD2-287F-11D3-B120-006008C39542} - hxxp://offers.e-centives.com/cif/download/bin/actxcab.cab
DPF: {CAFEEFAC-0016-0000-0025-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_25-windows-i586.cab
DPF: {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} - hxxps://hsn.webex.com/client/T23LSP33EP10/training/ieatgpc.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: avgsecuritytoolbar - {F2DDE6B2-9684-4A55-86D4-E255E237B77C} - c:\program files\avg\avg10\toolbar\IEToolbar.dll
Handler: linkscanner - {F274614C-63F8-47D5-A4D1-FBDDE494F8D1} - c:\program files\avg\avg10\avgpp.dll
Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
Notify: igfxcui - igfxdev.dll
Notify: TPSvc - TPSvc.dll
SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
LSA: Notification Packages = scecli WPLIFAL.dll
.
============= SERVICES / DRIVERS ===============
.
R0 AVGIDSEH;AVGIDSEH;c:\windows\system32\drivers\AVGIDSEH.sys [2010-9-13 25680]
R0 Avgrkx86;AVG Anti-Rootkit Driver;c:\windows\system32\drivers\avgrkx86.sys [2010-9-7 26064]
R1 Avgldx86;AVG AVI Loader Driver;c:\windows\system32\drivers\avgldx86.sys [2010-9-7 251728]
R1 Avgmfx86;AVG Mini-Filter Resident Anti-Virus Shield;c:\windows\system32\drivers\avgmfx86.sys [2010-9-7 34384]
R1 Avgtdix;AVG TDI Driver;c:\windows\system32\drivers\avgtdix.sys [2010-9-7 299984]
R1 ctxusbm;Citrix USB Monitor Driver;c:\windows\system32\drivers\ctxusbm.sys [2009-9-8 65584]
R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]
R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]
R2 AVGIDSAgent;AVGIDSAgent;c:\program files\avg\avg10\identity protection\agent\bin\AVGIDSAgent.exe [2011-1-6 6128720]
R2 avgwd;AVG WatchDog;c:\program files\avg\avg10\avgwdsvc.exe [2010-10-22 265400]
R2 fssfltr;FssFltr;c:\windows\system32\drivers\fssfltr_tdi.sys [2010-2-28 54752]
R3 AVGIDSDriver;AVGIDSDriver;c:\windows\system32\drivers\AVGIDSDriver.sys [2010-8-19 123472]
R3 AVGIDSFilter;AVGIDSFilter;c:\windows\system32\drivers\AVGIDSFilter.sys [2010-8-19 30288]
R3 AVGIDSShim;AVGIDSShim;c:\windows\system32\drivers\AVGIDSShim.sys [2010-8-19 26192]
R4 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-5-25 38224]
S0 is3srv;is3srv;c:\windows\system32\drivers\is3srv.sys --> c:\windows\system32\drivers\is3srv.sys [?]
S0 szkg5;szkg5;c:\windows\system32\drivers\szkg.sys --> c:\windows\system32\drivers\szkg.sys [?]
S0 szkgfs;szkgfs;c:\windows\system32\drivers\szkgfs.sys --> c:\windows\system32\drivers\szkgfs.sys [?]
S3 AVG Security Toolbar Service;AVG Security Toolbar Service;c:\program files\avg\avg10\toolbar\ToolbarBroker.exe [2011-5-12 947528]
S3 FlyUsb;FLY Fusion;c:\windows\system32\drivers\FlyUsb.sys [2010-12-25 18560]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2009-8-5 704864]
S3 MSHUSBVideo;NX6000/NX3000/VX2000/VX5000/VX5500/VX7000/Cinema Filter Driver;c:\windows\system32\drivers\nx6000.sys [2010-2-28 30560]
.
=============== Created Last 30 ================
.
2011-05-26 00:44:03 73728 ----a-w- c:\windows\system32\javacpl.cpl
2011-05-26 00:41:18 -------- dc----w- C:\Sun
2011-05-25 15:44:38 -------- dc----w- c:\documents and settings\all users\application data\SUPERAntiSpyware.com
2011-05-25 15:44:25 -------- d-----w- c:\program files\SUPERAntiSpyware
2011-05-25 14:39:18 -------- d-----w- c:\documents and settings\michael biller\application data\AVG
2011-05-25 13:48:42 -------- d-----w- c:\documents and settings\michael biller\application data\Malwarebytes
2011-05-25 13:37:27 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-05-25 13:37:27 -------- dc----w- c:\documents and settings\all users\application data\Malwarebytes
2011-05-25 13:37:24 20952 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-05-25 13:37:24 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-25 01:51:44 -------- dc----w- c:\documents and settings\all users\application data\STOPzilla!
2011-05-25 00:27:13 472808 ----a-w- c:\program files\mozilla firefox\plugins\npdeployJava1.dll
2011-05-23 03:33:02 466944 ----a-w- c:\program files\mozilla firefox\plugins\NPcol500.dll
2011-05-23 03:33:02 466944 ----a-w- c:\program files\mozilla firefox\plugins\NPcol400.dll
2011-05-23 03:32:56 -------- d--h--w- c:\documents and settings\michael biller\application data\Catalina Marketing Corp
2011-05-21 04:14:51 -------- d--h--w- c:\documents and settings\michael biller\local settings\application data\AVG Security Toolbar
.
==================== Find3M ====================
.
2011-05-26 00:43:27 472808 ----a-w- c:\windows\system32\deployJava1.dll
2011-03-25 23:48:06 4284416 ----a-w- c:\windows\system32\GPhotos.scr
2011-03-15 23:43:10 21840 ----atw- c:\windows\system32\SIntfNT.dll
2011-03-15 23:43:10 17212 ----atw- c:\windows\system32\SIntf32.dll
2011-03-15 23:43:10 12067 ----atw- c:\windows\system32\SIntf16.dll
2011-03-07 05:33:50 692736 ----a-w- c:\windows\system32\inetcomm.dll
2011-03-04 06:37:06 420864 ----a-w- c:\windows\system32\vbscript.dll
2011-03-03 13:21:11 1857920 ----a-w- c:\windows\system32\win32k.sys
.
============= FINISH: 9:52:36.73 ===============

Attached Files



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#2 SweetTech

SweetTech

    Agent ST


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Posted 02 June 2011 - 11:43 AM

Hello and welcome to the forums!

My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. :)

I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.

I would be glad to take a look at your log and help you with solving any malware problems.

If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed.

If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
  • Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
  • If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
  • If I instruct you to download a specific tool in which you already have, please delete the copy that you have and re-download the tool. The reason I ask you to do this is because these tools are updated fairly regularly.
  • Do not do things I do not ask for, such as running a spyware scan on your computer. The one thing that you should always do, is to make sure sure that your anti-virus definitions are up-to-date!
  • Please do not use the Attachment feature for any log file. Do a Copy/Paste of the entire contents of the log file and submit it inside your post.
  • I am going to stick with you until ALL malware is gone from your system. I would appreciate it if you would do the same. From this point, we're in this together ;)
    Because of this, you must reply within three days
    failure to reply will result in the topic being closed!
  • Please do not PM me directly for help. If you have any questions, post them in this topic.
  • Lastly, I am no magician. I will try very hard to fix your issues, but no promises can be made. Also be aware that some infections are so severe that you might need to resort to reformatting and reinstalling your operating system.
    Don't worry, this only happens in severe cases, but it sadly does happen. Be prepared to back up your data. Have means of backing up your data available.

____________________________________________________

Rootkit UnHooker (RkU)
Please download Rootkit Unhooker from one of the following links and save it to your desktop.
Link 1 (.exe file)
Link 2 (zipped file)
Link 3 (.rar file)In order to use this tool if you downloaded from either of the second two links, you will need to extract the RKUnhookerLE.exe file using a program capable of extracing ZIP and RAR compressed files. If you don't have an extraction program, you can downlaod, install and use the free 7-zip utility.

  • Double-click on RKUnhookerLE.exe to start the program.
    Vista/Windows 7 users right-click and select Run As Administrator.
  • Click the Report tab, then click Scan.
  • Check Drivers, Stealth Code, and uncheck the rest.
  • Click OK.
  • Wait until it's finished and then go to File > Save Report.
  • Save the report to your Desktop.
  • Copy and paste the contents of the report into your next reply.
-- Note: You may get this warning...just ignore it, click OK and continue: "Rootkit Unhooker has detected a parasite inside itself! It is recommended to remove parasite, okay?".



NEXT:


Running OTL

We need to create a FULL OTL Report
  • Please download OTL from here:
  • Save it to your desktop.
  • Double click on the Posted Image icon on your desktop.
  • Click the "Scan All Users" checkbox.
  • Change the "Extra Registry" option to "SafeList"
  • Push the Posted Image button.
  • Two reports will open, copy and paste them in a reply here:
    • OTL.txt <-- Will be opened
    • Extras.txt <-- Will be minimized

NEXT:


Please provide an update on how things are running in your next reply.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.


#3 SweetTech

SweetTech

    Agent ST


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Posted 04 June 2011 - 11:57 AM

Due to the lack of feedback, this topic is now closed.In the event you still have problems, please send me or any Moderator a Private Message and ask them to reopen this topic within the next 5 days. Please include a link to your topic in the Private Message. Thank you.

Have I helped you? If you'd like to assist in the fight against malware, click here Posted Image


The instructions seen in this post have been specifically tailored to this user and the issues they are experiencing with their computer. If you think you have a similar problem, please first read this topic, and then begin your own, new thread. I do not offer private support via Private Message.





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